I've been with Central Security for almost a year now and my experience has been great. I waited a…read morewhile to write this review, because I wanted to makes sure the customer service was just as great if I ever had an issue. I found Central Security on Yelp. Patrick answered when I called for service. It was down to Central Security and another home security company. Patrick explained everything to me and answered all of my questions. I was very appreciative of this because this was my first time owning a home security alarm system. I really love that since this would be my first time, there's no contact. I love that they believe in earning your business instead of being nice upfront and then not having to work to keep your business, because you're trapped in a contract. I signed up with Central Security and paid for my equipment upfront and my cameras. I just pay monthly for the active monitoring. One time after I was approached by another company a few momths after I been with Central Security, I called Patrick and let him know and he let me know he value my business and gave me a fair renegotiation on my monthly fee. The next month I bought another camera and has then install it. I'm also happy to report that the alarm does work I had a false alarm when I was away in away on a windy night and the wind push a an unlocked door open. The police ended showing up and the security center did call. Unfortunately I was sleeping at the time, but it was reassuring to know that the system really does work! I highly recommend Central Security. I've had excellent service, when they came to install the system they were punctual professional and fairly quick. This is the best deal in town with the fairest prices!

very prompt and courteous , excellent company Brandon and…read moreBenay are always helpful when we've had questions or issues.

They have been servicing my rental units in Lockhart and Buda area over the past year. Great…read morecustomer service, working with professionalism. Prices are affordable. I recommend them 100%

Dan rekeyed 2 doors for me, Each door had two locks. He was very professional and in a very short…read moretime the doors were rekeyed. His price was reasonable. I will definitely call Dan again when I need locksmith services. I highly recommend him.

The control panel is lastly fitted and it looks fantastic on the wall. They came in time and did a…read moretidy job. The application is compatible with my phone, and all the sensors are configured. The house is a lot safer to-night.

I called this establishment yesterday morning to inquire about their services. The owner, Danny,…read moremet us at the property two hours later. It is now the next day at 11 o'clock in the morning and the system is being installed. That is amazing service! My installers name is Mike. He is kind, courteous, patient, and informative. I've asked him a lot of new user questions And he is very patient in answering. He provided me honest and educated answers. The price of the system is reasonable. Danny listened to our needs and did not sell us more than we needed. He provided us exactly what we needed! I am thankful to these gentlemen for providing safety to our home! I highly recommend this business to anyone needing home or business security and piece of mind.

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

We worked with BSG through our homebuilder during covid so we had to deal with them over the phone…read more We added prewired surround sound installation with speakers in our living room, patio and upstairs media room. The problems started happening after our house was completed. Red Flag #1:BSG never came out to explain how to use our prewired systems and to check about installation. We had to contact them about instructions and then we were advised to also purchased amplifiers for the speakers to work. So HORRIBLE service if they can't even set up an appointment to go over services they provide for their customer. #2: We ended up setting our audio and amplifier with another audio company and found out they prewired our patio surround sound connection incorrectly. They connected our patio surround sound to our living room. So we called BSG about the issue and after speaking with multiple ppl they said that we wanted it installed that way. WTF? Are you kidding me, my husband and I are fuming because they basically called us liars and logically, why would we want our surround sound patio installation connected to our living room if we purchased prewired installation for our 3 rooms: patio, living room and upstairs media room. That's completely dumb! We called BS on BSG and their excuse was that they have had strange requests from customers. Note: if you have strange requests then there should be documentation and both parties should sign for this request. #3 NO signed documentation from both parties regarding the special request of prewired installation, only what the rep said. Our construction manager with our homebuilder have supported and tried to fight for us to fix the issue. We stated we would pay for additional material if needed but not labor for the installation to be corrected but BSG won't remedy the issue. We are fed up and it's been a nightmare with BSG! HORRIBLE service, LACK of professionalism, communication and transparency. BEWARE and stay completely away! Better luck with other honest audio companies!

BSG installed the data and coax cabling for our new home in Round Rock. I work with professional…read morestructured cabling companies daily as part of my job. The work they performed was sub-par and not to industry standards nor manufacturer specifications. I contacted BSG regarding the below issues and received no response. - Lack of cable support, tension in suspended runs (see above garage and other areas) - Bed radius (cable stress bend) beyond allowed specification - lots of sharp 90 degree bends pulled tight around framing, runs will likely not pass testing. - No service loop - the cable that was re-ran for the back patio security camera extends just a few inches past where it will terminate. - Cable pulled across garage attic at 45 degrees, weight unsupported. Also unnecessarily blocks that area from being used for future attic storage. - Lots of visible knots in data cabling, will cause signal issues

Really really bad service costly not even quality, I had to call them to move the camera which cost…read more250 dollars also if the technician said more than one hour would charge 102 dollars, I asked if I wanted another camera new one said 450 dollars only one camera I never recommend that company it's a big mistake I bought this system

Very difficult to schedule with. You can't just call and make an appt or schedule follow ups with…read moreyour tech. Once I finally got an appt the tech wasn't provided the correct details or amount of time to get the job done. This happened multiple times. Months later the work still isn't complete. The security systems seem dated and too expensive for what they are. The technicians were all wonderful. It was more structural and company issues out of their control.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

We have been using this security system for almost 3 years and they have been fantastic! All of…read moretheir technicians are super friendly and polite. On Friday they sent another technician, Andrew, that was quick to address the problem and diagnose the issue with a smile on his face. We plan to continue using Securimax as long as we're in Austin.

Their customer service is the worst! I had no problems whatsoever when it was FrontPoint but as…read moresoon as it changed to Alert360 things went down the hill. FrontPoint always provided the panel's battery replacement and new sensors for free, forget about it with Alert360. Whenever I tried to contact them to get assistance or to talk to a representative it took me about 30 minutes to be able to find a phone number to call them. Once I had them on the phone their assistance was of no help, some of the agents were even curt and didn't see to care about my issue. For financial reasons I had to cancel the service, last thing I remembered I was told with FrontPoint that there were no contracts and could cancel at any time without problems. Well, since moving to Alert360 it seems that one is under a contract since you have to give them 30 days notice to cancel or else you will be charged. Since I cancelled at the beginning of September they charged me for the month, ok that's fine, but I gave them my notification before October and guess what?! They went ahead and charged me for the month with no service! Ha! I called them twice to get the charge refunded (the woman that answered was pretty rude by the way), last agent I spoke to told me the refund should've been made right away on my first call! He said the refund would be posted in my back account within 5-7 days...it's already half month and no amount has been refunded so I had to dispute the charge which is still in process. Please don't trust this people and their business practices, they will screw you up any chance they get and you won't see a penny if you are asking for money back! **UPDATE: I received a call from one their representatives on October 29 telling me they had sent me a check on October 16 and I should get it shortly. Well, it is now November 7 and I still haven't received any check yet. I submitted a review at the ConsumerAffairs website and the BBB. My bank is also disputing and investigating this issue. I still don't recommend them and wouldn't go back to them even if their service was free... **UPDATE (11/22/24): The company called me to tell me that the check they had sent went back to them due to them missing to write down the apartment number (you would think they have the complete address since they're a security systems company! The irony!), fine, I gave the correct address and the agent says they'll resent the check. Next day, I received another call saying they couldn't send the check since they don't have the complete address! This company is just joking with me at this point! What type of training is the staff getting? They don't know how to write down notes in one's file??? It's ridiculous, a joke and a waste of time! My bank still dealing with the dispute (about two months ongoing now!) which they shouldn't have to...shm. I have updated every single complaint I put out there about this company (Google, Yahoo, BBB, Consumer Affairs, Yelp, etc.) so people will realize the kind of business this is and to PLEASE STAY AWAY FROM THIS COMPANY AND FIND SOMETHING BETTER!

My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was…read moreextremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! We're so excited that we finally have a security system that addressed all of our concerns and needs.

I have been using them since 2018. They responded immediately to my phone message for quotes,…read moreinstalling my system just a few days later. They were professional, knowledgeable and polite. They even swept up and vacuumed before they left. Mary and Jimmy have been patient with any and all the questions I had. I was so impressed I had them install a system in my shore house and AirBNB. They recommended things I had never thought of that made being an absentee owner so easy. The cameras are exceptional and even caught a thief. Being a former LEO and in Security, I am impressed with their top of the line equipment and the monitoring company is fast! I highly recommend this company.

Ok 5 years later I still give a 5 star review! Several things have happened all fix in hours but…read moretoday an assault on employees cameras were jammed by bad wifi issues and Security Consultants Pros helped NY business within minutes for proof to police. Awful situation for a small business however extraordinary 5 star service to help you and your business out of a jam. Cameras are excellent and customer service is 10 star!