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Austin, TX

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4 years ago

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5 years ago

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Eaton B.

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3 years ago

The men did a great job installing the shade and cleaning up after their selves. I think it looks great.

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9 years ago

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8 years ago

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Eaton B.

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4 years ago

Eaton did a great job and followed up with additional info. I'm very happy with the installation.

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10 years ago

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10 years ago

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12 years ago

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10 years ago

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11 years ago

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Ask the Community - Austin Home Entertainment

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Bat City TV

Bat City TV

(221 reviews)

Highland

The installation guy Adam(Saints) came in put two TVs on…read morethe wall within 45 minutes. He was headed out the door awesome job very professionalI recommend Bats TV New Orleans Saints

I would not recommend this company. In my experience, they have been extremely unresponsive to…read moretexts and voice messages, making communication very frustrating. I also noticed that many of their review responses appear to be generic AI-generated templates rather than personalized replies. For example, some responses contain distinctive em dashes and reference an email address that doesn't appear to belong to the company. That gave me the impression that the responses are automated rather than authentic. Based on my experience, I would look elsewhere if responsive customer service is important to you! My Response to company response: I appreciate the opportunity to clarify a few things. First, I have absolutely no interest in damaging your business. Quite the opposite. I support small businesses and genuinely want them to succeed. My review was simply an account of my experience as a paying customer. The issue is that the power cable came loose and was sagging behind my television, and your company agreed to return and correct it. That follow-up never happened. My repeated attempts to communicate were simply efforts to have the issue resolved. Eventually, my calls were no longer going through, leaving me without a reasonable way to reach you. That's disappointing, particularly when I had additional projects for which I was considering hiring your company. I paid for the installation and reasonably expected the promised follow-up service. Unfortunately, my experience was that once the initial work was completed and payment collected, getting the outstanding issue addressed became extremely difficult. I've also noticed other customers describing communication and follow-up concerns on review platforms, suggesting my experience may not be isolated. I understand that running a small business is challenging, and I respect the work involved. However, customer service doesn't end when the invoice is paid. Following through on commitments and addressing legitimate concerns are equally important. My review wasn't intended to hurt your business. It was intended to provide an accurate account of my experience so prospective customers can make informed decisions. I would have much preferred a completed repair and the opportunity to leave a positive review rather than having to explain why the experience was disappointing.

Texas Media Experts - Custom built projector box with hardisiding and painted to match. This houses the ultra short throw projector for the pool side theater.

Texas Media Experts

(65 reviews)

Uptown Loop

My TV came unplugged, and to plug it back in I'd have to remove the plate on which the TV is…read moremounted. A seemingly impossible task for someone who has never hung a TV before and doesn't understand the mechanics of it. Add to that, poor eyesight, and it's better just to get someone else to do it for you. I did a search on Yelp and started a conversation with three companies. Texas Media Experts was the first to respond (at 11:30 at night!). One of the other businesses had no ratings on Yelp so I deleted that one, and the third one wanted to send out two guys and charge me $200 (they took almost 24 hours to respond). Between text messaging and the conversation on Yelp, they managed to schedule me in today, and they sent out one (cute) guy and only charged me $120. He helped me plug my TV back in, removed a TV and a mount from the wall in another bedroom, and also showed me how to plug in my VCR. I would recommend them to anyone in the New Braunfels area.

These guys are professionals. I know a bit about home theater setups, so I had a pretty good idea…read moreof what I wanted and what I could and couldn't install myself. They steered me in the right direction. Did a fantastic job installing my projector and two additional sets of speakers as well as rewiring speakers that were incorrectly wired by the previous owner. The cleaned up the workspace afterwards and organized the area. I also sourced some components from them, and they didn't try to upsell anything. They gave me what I wanted and ensured my system was "right-sized" rather than overloading my room with equipment I could not take advantage of. Friendly service. Highly recommend.

Empire AV Services and Installations

Empire AV Services and Installations

(64 reviews)

The best. Period. They pay attention to detail…read more They show up on time. They are clean and organized. They are incredibly knowledgeable. I've gone through a few different vendors for audio/video work, and I have finally found my go to vendor that I'll use forever. Definitely contact this firm, you won't be let down.

I moved to town June 2021. I asked three places to install my theatre. I won't name the other two…read morebut they wouldn't get back to me in a timely manner and they had jobs pushing out their commitment to 9 months. At least one place told me I wasn't a "high dollar thus as valued customer". I remember those places, always. I called Empire and within 5 days they had a wonderful gentleman come over and give me an estimate. Side note, all stereo places prefer you buy their equipment before they install it. Empire did all my installation needs within one month and didn't complain that I only bought cheap ceiling speakers. The whole job was on par for pricing and the amount of work was well done and quick. Finally, I have Control4 so they were able to automate my theatre experience. I have had one issue, my router went down and for some reason the receiver I bought in NC lost it's IP information. While I had to pay for the service call, Empire had someone out within 4 days and not only was it fixed within 10 minutes, the installer showed me how to fix it! In summary, if you want good AV (Audio / Video) equipment and installation for your home in a timely manner, reasonable prices, and by good people, give these guys a shout. You'll be very happy you did.

Opulent AV - 11.4.4 Theater build out

Opulent AV

(1 review)

After getting three quotes for a media room setup from other entities, we reached out to Elliott…read morefrom Opulent AV upon the recommendation of a friend. He was extremely professional letting us know what would make the most sense for a media room of our size. It was the best rate quoted. They showed up on time and did an amazing job with the install. Elliott explained how to use the sound system and set it up to our liking. He's a perfectionist and more than happy to explain the different ways to use the system to get the best sound for each application (gaming, movies, etc). We can't recommend him highly enough.

From the owner: At Opulent AV, we specialize in transforming houses into smart, connected homes with stunning audio…read moreand video experiences. From custom home theater design to whole-home audio, smart lighting, and seamless networking, we bring professional-grade solutions tailored to your lifestyle. What makes us unique is our hands-on approach: every system is designed, installed, and fine-tuned with care so it’s not only beautiful, but easy for you to use every day. We work with top brands like Control4, RTI, Lutron, Sonos, Triad, and Illumivue to deliver reliable, high-performance results. Whether you’re building your dream media room, upgrading your Wi-Fi, or automating your entire home, we focus on clear communication, clean installations, and long-term support. With Opulent AV, you’re not just getting technology—you’re getting peace of mind and a system that elevates your lifestyle.

Wire Genie - An organized network enclosure.

Wire Genie

(34 reviews)

Eric is Wire Genie, and Wire Genie is Eric. I mention this because I don't like random contractors…read morecoming over to my house and do my best to find a trustworthy, competent professional in whatever respective field that I can contact from that point on. Eric is now that guy for me with networking. My home has never had good internet. It was built before internet was much of a thing, it's stone, has radiant barrier, outdated connections, nonstandard shape, etc. I prepped Eric for these challenges among others and told him I had very high standards. He was undeterred and we set up a consultation. Eric had to have really impressed me, as I let him drill through stone which is highly uncharacteristic of me. I now have rock solid WiFi both inside and outside my house ~600Mbps for an extended distance and constant speeds over Ethernet even faster than that. I highly recommend Eric to bring an old home up to modern technological standards.

This is the only low-volt professional I will work with in the Austin area. I had a legacy…read morestructured media enclosure updated, access points hung, and a few new runs of cat6 run. The job was not particularly large, but I wanted a clean install and the finished product was better than I expected. On top of the basic install part of the job, Eric cleaned up the network cabinet and rack leaving it looking better than I could have expected. The guys showed up on time, wore protective coverings on their shoes, and cleaned up afterwards. These sound normal, but in my experience fairly rare in this industry. Eric is a true professional.

Austin Home Entertainment - hometheatreinstallation - Updated October 2026

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