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Austin, TX

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Services - Austin Home Entertainment

Home theater calibration

Home theater design

Home theater furniture installation

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4 years ago

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3 years ago

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5 years ago

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Eaton B.

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3 years ago

The men did a great job installing the shade and cleaning up after their selves. I think it looks great.

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9 years ago

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8 years ago

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7 years ago

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8 years ago

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Eaton B.

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4 years ago

Eaton did a great job and followed up with additional info. I'm very happy with the installation.

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10 years ago

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10 years ago

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8 years ago

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14 years ago

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12 years ago

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10 years ago

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10 years ago

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11 years ago

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9 years ago

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13 years ago

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9 years ago

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10 years ago

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12 years ago

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15 years ago

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11 years ago

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Ask the Community - Austin Home Entertainment

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Bat City TV

Bat City TV

(221 reviews)

Highland

The installation guy Adam(Saints) came in put two TVs on…read morethe wall within 45 minutes. He was headed out the door awesome job very professionalI recommend Bats TV New Orleans Saints

I would not recommend this company. In my experience, they have been extremely unresponsive to…read moretexts and voice messages, making communication very frustrating. I also noticed that many of their review responses appear to be generic AI-generated templates rather than personalized replies. For example, some responses contain distinctive em dashes and reference an email address that doesn't appear to belong to the company. That gave me the impression that the responses are automated rather than authentic. Based on my experience, I would look elsewhere if responsive customer service is important to you! My Response to company response: I appreciate the opportunity to clarify a few things. First, I have absolutely no interest in damaging your business. Quite the opposite. I support small businesses and genuinely want them to succeed. My review was simply an account of my experience as a paying customer. The issue is that the power cable came loose and was sagging behind my television, and your company agreed to return and correct it. That follow-up never happened. My repeated attempts to communicate were simply efforts to have the issue resolved. Eventually, my calls were no longer going through, leaving me without a reasonable way to reach you. That's disappointing, particularly when I had additional projects for which I was considering hiring your company. I paid for the installation and reasonably expected the promised follow-up service. Unfortunately, my experience was that once the initial work was completed and payment collected, getting the outstanding issue addressed became extremely difficult. I've also noticed other customers describing communication and follow-up concerns on review platforms, suggesting my experience may not be isolated. I understand that running a small business is challenging, and I respect the work involved. However, customer service doesn't end when the invoice is paid. Following through on commitments and addressing legitimate concerns are equally important. My review wasn't intended to hurt your business. It was intended to provide an accurate account of my experience so prospective customers can make informed decisions. I would have much preferred a completed repair and the opportunity to leave a positive review rather than having to explain why the experience was disappointing.

Austin Home Entertainment - hometheatreinstallation - Updated October 2026

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