I had Spectrum for a year on their introductory price, and everything went smoothly. But as soon as the 13th month came around, they raised my bill by $15. I called customer service to see if they could offer a better rate, but the representative told me I was already getting a great deal for what I had. That same night, I called T-Mobile and switched to their 5G wireless home internet plan for $30 a month, plus a free month and a $100 gift card. When I called Spectrum today to cancel, the representative suddenly offered to lower my bill to $20 a month, down from $55. They were practically begging me to stay. At that point, it was more about principle. If they could offer that kind of deal now, why didn't the representative the night before transfer me to someone who could negotiate the price? Instead, he acted like he didn't care, and now I feel the same way about their company. So I went ahead and canceled and moved on. When you take peoples business for granted, you lose them. read more

I have internet service with them and I 100 % would not recommend it. It's seems the internet goes out quite often. I say probably a couple of times a month. It also takes over an hour to 2 for it to come back. Once my contract expires, I am going with a different provider read more

Room full of customers. Employees just standing around, and then disappearing into the back room. Needless waiting.

This place will steal your money. When I called I let the person helping me know I only wanted wifi. She said I got the tv for free and the cheapest it was going to be $80. I kept telling her I didn't need it, and she insisted on sending the tv because it came with it. At the time spectrum was my only internet provider so I had no options for wifi. I switched over phones to att and they told me they started providing wifi in my area and I can pay $60. I switched over. Around January I got the new wifi service and beginning February before the next billing I called to ask what all I needed to do to cancel. The man said to just turn it in. I didn't have time to turn it in till march and now they are charging me for a month and a half that I didn't use because I didn't cancel properly, even though I called to ask what I needed to do. The man had also told me I had up to 60 days to turn in the modem, that's why I took my time as well. I called today asking why I'm being billed and they tell me I didn't cancel properly, they also tried to keep me and told me I could pay way less if I took off the tv, the guy said you don't need the tv and I can get your bill down to $40. This is actually the short version of the story because I spoke to 3 people. Spectrum steals from you and will get anything it can get out of you. read more

At&t offered us a really good deal so I took it. They came and installed it, and the next day I called to cancel Spectrum. The sales representative was rude and bullying, trying to give me better deals then asking what was wrong with me for not taking the deal. I told him I just wanted to disconnect and he continued to tell me how dumb it was of me not to take his deal. It went on for so long that it turned into bullying and harassment. And he kept telling me, I have to go through this process or they'll get mad at me. Finally I told him that I wasn't going to take his deal because of this conversation, because now I see that Spectrum is all about bullying customers to try and keep them, but this had the opposite effect on me. I will never again use Spectrum for anything. read more

The 5 star is NOT for spectrum as a company, it's for the wonderful human they hired...Jillian from dallas,tx! My bill was way too high and I was upset about it. She took her time and explained everything and lowered my bill with better service! She deescalated my attitude and frustration before it even became an issue!!! You all are fortunate to have Ms Jillian on your team!! Thank you Jillian for your kind spirit and words today. They went a very long way with me. read more

Absolutely worthless company. Cancellation was a nightmare. The Saturday Night Live sketch was light on how horrible they are.

Can you please teach your tech installers how NOT to consistently cut fiber cables that don't belong to spectrum?? So infuriating, terrible service, terrible tech people, terrible all around. read more

Please run to YouTube tv or Hulu as your streaming service. Spectrum always hits you with unrealistic hidden costs and IMO they train their staff to be rude and condensing. Absolutely the worse customer service ever; we pay $120 a month for just cable, we pay our bill early , and employees at spectrum are very disrespectful. I'm guessing they don't understand our economy being in crisis and what's good customer service is. Our internet & cable are terrible and always go out. The customer service is terrible and and employees are very sarcastic. Why pay double with spectrum when you can go with Hulu. These people are the worse. read more

Despicable price gouging. I am paying $90 for terrible internet that cuts out constantly. I used to have google fiber for $50 a month. About half the price and 100X better. The only reason I use them is because there is no other option. They have a monopoly here so they screw over their customers. Its absolutely criminal Edit: And now theyre jacking it up another $30 next year! read more

Would give zero stars if I could. Did not have the product I ordered and would not confirm it was being shipped to me. onlybusing Spectrum because I have no other internet options. Horrible. read more

I had Spectrum for nearly a year, and the service met my expectations. However, when another provider introduced fiber in my neighborhood, I decided to switch. I called Spectrum to cancel my internet service while keeping my cellular plan. I was transferred to the retention department, where I spoke with a very kind yet persuasive representative. We had a few follow-up calls as they attempted to retain my business, but I was under the clear impression that my internet service had been canceled and that I would not be billed for another cycle--especially since I had already disconnected and returned their equipment. Unfortunately, that was not the case. I never received the final scheduled follow-up call, yet I was still billed the full amount for the next cycle. When I reached out to the retention department again to request a credit for the unused service, the representative, Avery, acknowledged our previous conversations but refused to issue a refund--roughly $70. For a company to prioritize $70 over retaining a long-term customer speaks volumes. That lack of consideration led me to cancel all remaining services and pay off my devices in full. If a company is this inflexible over a minor billing issue, I wouldn't trust them with anything more significant. I strongly urge you to consider other providers. read more

Outages that they don't acknowledge. Unreliable and difficult to get support. I'm switching to AT&T

Would be zero stars of if I could, complete scammers. Disorganized staff, one member told me one thing only for a different team member to charge me the previously waived fee and then called ME A LIAR and refused a refund. HORRIBLE SERVICE. read more

We've had Spectrum internet for 3 years. It was fine until recently. We would lose internet service for a few minutes several times a day. The weird part was an influx of commercials proclaiming themselves the most reliable service. I finally went with another service -- one that has great discounts for elderly and veterans (I'm both). These aren't discounts that stop after a few months, these are ongoing. Today, the equipment was hooked up and I disconnected Sprectrum's equipment. Of course I had to call Spectrum to discontinue my service because like other companies, you can only upgrade online. The woman I talked to wanted to do her sales pitch for a better deal. Well, I already had another internet provider so I wasn't interested in hearing what she had to say. We got into an argument over my not allowing her to talk to me about saving money. I was so angry because I had already found a way to save money and I wasn't switching back. She was even angrier because I told her to go ahead with her sales pitch, but I wasn't going to listen. She said that conversations take two people. I didn't call for a conversaton. We were on the phone for 40 minutes. She finally gave up and gave me the information I wanted. Now I get to go to the Spectrum store and deal with these people face to face. I will NEVER use Spectrum again. Very disrespectful. read more

Until this week, I had been with Spectrum since 2017. During all this time, they were fine for both Internet and cable service. (Unlike others here, I only rarely had any problems with either service cutting out. Well, until I got the Xumo box. More below.) What made me mad, though, and what made me switch this week: A year ago, Spectrum told me that if I wanted to continue to get TCM as part of basic cable, I'd have to ditch my cable box and get a Xumo box, AND that if I wanted TCM, I'd have to pay for a whole new "Entertainment" package. This forced change jacked up the price from @ $169 to just over $200 per month. I was still "scared" to change services, so I went along with that price hike. UNTIL they jacked up the price AGAIN to $229---and I noticed they were charging a $28 fee for "broadcast TV" to get local channels. ENOUGH. I called their main number to see if there were any special deals that would get me back under $200---they would not work with me. I now have Google Fiber for Internet ($55 per month) and stream YouTubeTV (where I get both TCM and local stations, plus all the regular basic stations, for $83 per month). Am now saving about $90 per month. RE this particular Spectrum store at Hancock Center in Austin: Spectrum requires you to set an appointment online to return equipment. So I was nervous that there'd be dozens of people milling about at the store, and that I'd have to wait far beyond my appointment time. NOT the case. I arrived early (Friday afternoon) to a near-empty store, and when I started to enter my appointment number at the kiosk, a helpful clerk came over and carried my heavy equipment box to the counter and said I didn't need to check in at the kiosk. He then checked all equipment and got me in and out of there in about 5 minutes. In short: This particular store at Hancock had GREAT service when I was there on a Friday afternoon. As for Spectrum itself: You're going to die out unless you adjust your pricing and train your call-center employees to keep long-term customers like myself. I did not WANT to switch; I was FORCED to switch. read more

they are super rude and take so long have attitude and don't care about any of the customers especially Anderson the assistant store manager he threatened me multiple times and he has vary bad attitude and anger problems also spending his time making rude comments to customers and to his employees honestly i would never come here again this is so unprofessional read more

Spectrum - Television Service Providers Near Me - Austin, Texas

Spectrum is the worst service. If you can get service from anyone else, please do. There's been mild rain and no lightning but my service has been out since last night. It's 10 today and still no service ice because they say there's severe weather. There's no severe weather here at all! It's simply cloudy and dreary. Stop lying Spectrum. Be honest and admit you can't manage good service for whatever the real reason is. As soon as Google Fiber gets here and I have another choice, I'd NEVER use you again. read more

In my experience with spectrum in one year, I don't recommend this service no for Internet not for purchase. Any eat like phone or smart watch or any other device I'm getting trouble every month with my bill because they increase it at they convenience. There is always new price in my bill statement. That kind of Price increased no decrease. the customer service. Is horrible is a madness tried to connect. With any assistance or representative by phone call. Please stay away from this business not this location. Specifically I'm telling about all. Spectrum , this company is a joke read more

Don't believe what they say. 1) i was promised a $100 visa gift card. When it never arrived I called and they had no record of that. They would not listen to the actual recording they make of the sales transaction. They use that as a gimmick. It will never arrive. 2) my bill should have been 59.99 a month. My very 1st bill was $140. They play dumb when you try to clear it up then try to sell you more of their garbage. Spectrum uses unscrupulous sales tactics. They are dishonest. ​ read more

4 days already with service outages amd there's no inclement weather. I also often have to call them to "reset " my signal for whatever reason. problem is there's no other internet providers to service my area otherwise I'd be gone! read more

spectrum all around sucks, I ordered a cell phone, that never came, so they took my credit and applied it to my account. on top of that the spectrum internet has been down since 3:00 pm Ga time its now 8:04 pm still no internet. I hate this company, don't recommend at all for internet or cell phone or anything else they have. read more

Cancellation is like pulling teeth. Call and listen to some underpaid caller center employee try to convince you to keep the service. Then they cancel on the wrong date, call back in to restore service and another call to cancel at a later date. It's 2025 but Spectrum is stuck is 2005. Do yourself a favor and use a modern company for modern services read more

Our Internet has been having problems for months and they have been out multiple times and have not been able to resolve the issue. This week I have basically had no Internet and they seem unconcerned. read more

highly disappointed with spectrum. Rates change every year without warning. Talked to a manager to look for a lower costing plan, she told me that I have the lowest plan I could get. I have the lowest speed and it's $90. When I explained that I was upset that there was not transparency about my promotion ending, she said "well we don't know what the sales people tell customers". when I asked to leave a complaint about the sales worker she said, "well that person probably doesn't work here anymore". She was unhelpful and rude. I am baffled that their managment team doesn't know what their sales staff is telling customers?? And to top it off there was an outage every other day. read more

Outages ALL the time. They always estimate that the outage will only be a couple of hours, but it always takes way longer. Out for hours yesterday. Out again today. I work from home so this is costing me lots of $$$ and coworkers think I'm slacking because it seems unbelievable that an internet service can be down so often. Spectrum is the only option my apartment complex offers. Otherwise I would be RUNNING to another provider. read more

Spectrum cares about you as much as a red headed step child that they hate. Absolute garbage service. They refresh the signal after every complaint and it lasts a few hours and goes right back. Avoid them at all costs. I've even went as far as switching to my spouses name to see if it changes and nope. They hold the monopoly factor over everyone's head like what are you going to do...go to elons internet. Starlink. 3 Co workers have it and all 3 in over 3 years have never even had so much as a buffer....my 6 TVs have a buffer daily. Pathetic. read more

Service is horrible..there's a outage everyday and they wont credit your account so basically they getting free money

*** CHARGED FOR ALMOST A MONTH OF SERVICE AFTER I CANCELLED *** Monthly charges kept going up for same low bandwidth, so I switched to Google Fiber (lower cost, much higher bandwidth). Just called to terminate my service with Spectrum, and after the standard 10 minutes on hold, the rep who took the call kept trying to talk me into switching back to them even though I kept telling him no. Truly obnoxious but that wasn't the worst part. The worst part was when he told me I'd still be liable for charges for service for almost the next month even AFTER my service is disconnected. I couldn't believe it. Went back and forth a bit then told him I wanted to talk to a supervisor. Back on hold some more, then supervisor comes on and "explains" to me in a very patronizing way that I just don't understand how their billing cycles work. Went back and forth with him, then told him if I'm charged for almost a month AFTER my service is disconnected, I'd never be a Spectrum customer again. Then he tried to "explain" their policy again but stopped him as I'd had enough. So that's how it ended. I'm liable for almost a month of service I don't need or want AFTER disconnection. Spectrum has just lost an 8-yr customer forever. And nobody cares. These people are thieves and they don't care if you're a customer or not. Take your business to someone else. read more

I know it's hardly a hot take but wow...Spectrum is terrible. I was scheduled to have installation Saturday at noon. They called me asking to move it. So I moved it to 11am as they said they were free. Then when she tried to book 11a, it somehow didn't take and I said "fine, keep it at noon." And then...noon was taken and they're trying to book me on Sunday. Absurd customer service. All I wanted to do is have internet installed when they said. Skip them and go to Grande or something else. read more

Good luck trying to return equipment in a timely manner. You have to wait in a long ass line with other customers that have other business to take care of so you could be here for hours to simply return a box. On top of that the service sucks since they charge you an arm and a leg and for the internet to go out for hours at a time. read more

Worst internet I have ever had. It resembles dialup. If you want to never be able to connect 2 devices onto the internet at one time without buffering, this is your provider. Monthly outages that last hours. AT&T even compensates for lost internet on your bill! Not Spectrum. Spend the extra 10 dollars and go to google fiber. read more

Why can't I give them zero stars. Yesterday I realized that they had removed my business voicemail three days prior, without any notification. They also deleted all of my existing messages. They informed me that they are not recoverable. After spending more than an hour on the phone with them. The most they would credit to my account was $20. STAY AWAY FROM SPECTRUM the only thing that they care about is your money!!! read more

We have been using Spectrum as our internet service for several years and have been happy with them. We recently decided to get our house painted but first wanted to clear out some of the messy and abandoned cables (for former landline phone and cable TV connections) that are on the back of our house. Also, some of our drop lines from the utility poll to our house were hanging too low. We contacted Spectrum, and they sent out a technician (Joshua) that same morning. He replaced the drop line for the internet cable, removed the old landline and cable TV drop lines that have not been used for years, then cleaned up the mess of cables that had been attached to our back wall. The back of the house looks much better and he made it easy for the painter to remove the remaining landline utility boxes so the house can be properly painted. Big thanks to Joshua and Spectrum! read more

My spectrum phone service when I'm not on WiFi in Austin is terrible. I use it when I'm walking on various music services and it is the same on all. I have contacted tech service several times and followed all of their recommendations. read more

We experienced an internet outage for an entire day with no warning and no updates. Spectrum takes no responsibility and cites their contract as such, offering no credit or help. My family uses the internet to make a living and to pay for Spectrum, so... Thanks for nothing and I'll be shopping for better providers now. read more

Jillena may not be part of this store but she is the best customer support I have ever had, the things she did to make sure I got my phone ported from AT&T to spectrum was way above and beyond, spectrum please show her support and let's her promted but first let me tell you how much she had to do just to get my phones off AT&T to spectrum Jillena: The Spectrum Support Warrior The aliens had materialized in my front yard, their tentacles waving menacingly as they tried to lure me back to AT&T with promises of unlimited data and free streaming services. As they whispered sweet AT&T nothings in my ear, I was about to cave when my phone suddenly crackled to life. "Not on my watch!" a voice boomed through the speaker. In a flash of light, Jillena, the Spectrum Support Warrior, burst forth from my phone. She wore a vest emblazoned with the Spectrum logo, her headset gleaming like a high-tech battle crown. Her makeshift tin hat, fashioned from Orbic journey cell phone , glinted in the sunlight. In each hand, she gripped an indestructible Nokia phone, ready for battle. "Step away from the customer!" Jillena shouted, brandishing a contract termination form like a shield while twirling the Nokias with deadly precision. The aliens recoiled, hissing at the sight of the Spectrum Support Warrior's unwavering commitment to customer satisfaction. Jillena turned to me, her eyes gleaming beneath the shiny brim. "Don't worry, I've got this. lets get you ported from the AT&T aliens." What followed was an epic battle of wits, wireless plans, and Nokia-fu. As Jillena deflected alien ray guns with her phones and delivered crushing blows to extraterrestrial tentacles, she simultaneously worked her customer service magic. "You want to talk about seamless transitions?" she called out to the aliens. "Watch this!" In a display of multitasking prowess that left both me and the aliens stunned, Jillena began the process of porting two phones from AT&T to Spectrum. Her fingers flew over the Nokia keypads, inputting data and confirming details even as she fended off the alien assault. "That's right," she grinned, dodging a tentacle swipe while finalizing the port. "Two phones, from AT&T to Spectrum, without missing a beat. Try to top that, you cosmic telemarketers!" The aliens, overwhelmed by Jillena's superior customer service skills, unbeatable deals, and the sheer audacity of performing a carrier switch mid-battle, began to retreat. As they vanished, Jillena turned to me with a triumphant smile, adjusting what remained of the orbic journey tin hat and holstering her Nokias. "Your two lines have been successfully ported to Spectrum," she announced. "Is there anything else I can help you with today?" I shook my head, amazed. Jillena nodded and, with a final "Thank you for choosing Spectrum," she transformed back into a voice and returned to my phone, ready for her next customer service adventure - tin hat, Nokias, and all. read more

Spectrum - lol at the duel wield nokia's - Television Service Providers Near Me - Austin, Texas

so I have been receiving phone calls and text messages saying I owe spectrum when I don't even have spectrum. I called and waited and they told me for a do not call list. It will take 30 days for them to stop calling and texting me when I never had an account with them for them to stop calling me for payment on account. I don't have so they will harass me for 30 days with nonstop calls, and when I don't have an account with them lawyers let me know. read more

The store is freezing cold, it feels dirty, and smells like cheap air fresheners try to cover most sort of dusty musty smell. Service is slow, which makes the freezing part even worse. Do not recommend! read more

Tried to get my services canceled and got nothing but harassment about reasons for cancelling. She then put me on hold and never answered back. Am calling back now. read more