I was switching from Sprint to my spouse's AT&T account and had ordered a new SIM card the previous…read moreday with someone on the AT&T 800 number. After trying, unsuccessfully to put the card in myself, I headed to the local store. I was welcomed by Raven, who let me know I had received the wrong SIM in the mail and that I could get a new one onsite. Shawn helped put in the new SIM and made sure it was working. They were both so patient and helpful that I forgot my previous frustration with trying to put in the wrong SIM received on the mail. Super engaging and friendly team! Thanks Raven & Shawn!

Rude staff. Not helpful. Seemed irritated that I had questions. Did not offer solutionread more

Worst service I have ever had. They do not want to talk to the customers, that's why it takes so…read morelong to get an agent on the phone to help. Service is very bad.

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

This store, and especially Ciso, is great!…read more AT&T got on my last nerve, so I bought a universally unlocked phone, shopped around for the best deal on service for it, and Verizon won. I tried to activate it online, but since I didn't have a Verizon number, I couldn't sign up for an account. My heart sank, thinking, "Oh, great. I'm going to have to go sit in the phone store for two hours while they do it for me.". After many trips to the AT&T store over my twelve or thirteen years with them, they had me trained to expect the worst. But no! I was in and out in about thirty minutes! Amazing! Ciso greeted me when I walked in and proceeded to get my number ported in no time, even saving me some money by letting me know Verizon would waive the activation fee if I bought an accessory, so I got a great quality extra charger essentially for free! He even let me know about an iPhone they had for cheaper than the phone I'd just bought, but when I realized I'd have to learn a new operating system (I'm used to Android, and am approaching old fart status, so don't much like change), I passed on his offer and he dropped it immediately! None of the hard sell crap I always dreaded at AT&T! I LOVE THAT! Time will tell if I'll like Verizon's cell service, but if it's half as good as Cisco's, I'll be PLENTY happy.

Unreliable Service and Unacceptable Customer Support…read more As a business owner, I cannot recommend Verizon. For the last three months, our primary business line has been malfunctioning; when clients call, they are told the number is 'disconnected or no longer in service.' We have video proof of this error. Despite contacting Verizon nearly every day for 90 days, the issue remains unresolved. Their only attempt at a fix was providing a Wi-Fi extender, which does not address a network-level disconnection error. This gross technical failure has caused us to lose significant revenue and countless potential clients. To make matters worse, they are making it difficult and expensive to move our service elsewhere. If you rely on your phone for your livelihood, stay away.

Have only had great experiences here! Darnell, Austin, and John have all taken the time to make…read moresure I have was taken care of even with all of my silly questions. Just thought people should know there are wonderful people who work here. Thanks guys!!!

They are criminals. They rolled in a new line without my consent and probably pocketed a free phone…read morewith that add on but wait there is more. They rolled in Advanced protection on 2 of my 4 #'s.

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

Ever since I upgraded from the 13 to the 15 Pro when it first came out, I was insistent that I'd…read morestay with the 15 until the 20 came along. Well...here I found myself when the 18 was released to purchase the 18 Pro Max. The 15 is like new and I did upgrade the iOS to 26 but it's just not keeping a charge quite as much as I'd like it to. Plus as a freelance music journalist/photographer, I like having a phone with a good camera. It comes in handy when shooting shows (I often switch from my professional camera to my phone to grab candids of musicians). The 18 camera is impeccable. I like coming to this store for any phone related needs. Just like all locations they are busy but if you don't have an appointment, they still get to you rather quickly. I've found service here to be patient, welcoming, and friendly.

Came here to pick up my watch that I already had an email confirmation and QR code for. I got…read morepassed around to 4 different people. The QR code couldn't scan for 2 people. Finally, the 4th person brought up my order. When they got my order she put it on the table to help someone else open a watch band while I stood there and waited for her fumbling around. How about you finish helping one person first, or just quickly scan my order so I can leave. Or hand it off to someone else to scan it, or hand off the watch band for someone else to help. This store is terrible with terrible customer service. I will never order for pickup again. Not only that, they try to upsell you on everything and no, I don't need help setting up my watch.

I took an iPhone to another shop to have it repaired. The issue was the screen separating. Per Dr…read moreGoogle it was a swollen battery, but I'm no expert. I took it in and was told the adhesive gave out from heat. They supposedly repaired it, but the same issue happened within day of the initial "fix". I took it back and was told they didn't have the part I needed and it would take days to receive the parts. It was in fact a swollen battery. The guy there zip tied my phone together and asked me to come back in three days. I noticed some lines that appeared on the edge. He said that was from the battery going out. Strange, but I'm no expert. So I called Batteries Plus to see if they had iPhone batteries. Guess what?! They do! AND they repair iPhones. I took my now zip tied phone (done by other shop) to Batteries plus. Upon arrival I was advised that my phone did have swollen batteries AND my LCD had been cracked. My level of upset was at the top now. The guys there were amazing. They fixed my phone in less than 20min. No fluff. Very reasonably priced. I really wish I knew before I went to that other hack that they repaired iPhones! Hopefully this will help someone else.

If I could give less than 1* I would - car battery purchased less than 1 year and company did not…read morestand behind warranty. Do not buy from Batteries+ - products are cheap crap with shorter life span than when purchased elsewhere. Have had similar experience with auto light bulbs - cheap crap that burn out within a year!!

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

I can't say enough about the great customer service I received. Went on to buy a computer. Spencer…read morewas knowledgeable, stayed within the parameters of what I could afford and presented me with several options. Never once did he try and sell me anything that I needed. He answered all my questions and I feel confident with my purchase. I then went to the Geek Squad and they set up my computer. I was asked some computer lingo, that I didn't understand, and Nathan clarified and answered all my questions. This was a good experience and am sure to return.

Divide the newest cell phone and was faced with high stressed sales tactic. I was very turned off…read morethey're selection was okay except the problem was a lot of the phones that I was looking at were out of stock. They're having 60 anniversary but they are not honoring the 60 anniversary sales,l today so I have to come back tomorrow. So after I left I was very stressed out I need a new phone because mine is pretty old and I need a newer one that holds more memory. But the fact is I was completely let down. I will come back tomorrow but the problem is I don't like people getting on top of me to buy something that I may not want later. I don't know about you but I sure don't like aggressive Sales people it's like they were desperate for sale you have to go with AT&T service which is very expensive. There's so many other carriers that are way cheaper. So I prefer to go with a great phone not so much the drama. So I may have to pass coming back tomorrow not sure if I want someone to convince me to purchase a phone plus the service which is outrageous. So I don't know why Best Buy allows us to happen in their store but I could see why they're reviews are very poor. I will try to think about what I plan to do because getting out of there was very difficult. By the way you have several sales people not just 1 or 2 but more to convince you to buy certain phones. That was the hard part. So I wish I would recommend this place but I'm not so sure I would I will give it another crack and another time but for now I don't think so.

I wish Verizon would get it's act together when a customer dies. I tried closing down my deceased…read morebrother's account. Their online portal for doing this wanted my info, and it would not accept the request because my phone number(I have had for 20 years) was invalid. I called their so called bereavement line and they tried to do the same thing, but could not make it work. She told me to take an original death certificate to an "Authorized Company Store" so it could be scanned in. The closest one is 40 miles away. I get there and they try to do the same thing! Then they realize I am not a Verizon customer, that is why the system does not see my number. HOW STUPID!!! After that, they did not scan in the death certificate because there was "outstanding equipment." Why didn't the call service rep tell me this? I had explained that my brother was totally digital with his bills, and he left no passwords for me to access his computer. It is bad enough dealing with an unexpected death, but to be given the runaround like this is unacceptable.

This location is actually awful. I waited for an hour and 15 minutes to be helped, and there was…read moreONE person ahead of me when I walked in. The manager was standing twiddling his thumbs. And the whole time they made me wait, I just wanted to know if they had a phone in stock. Awful service. They have 3 people helping 1 person, while I stand here like a d*** head. I asked the manager for help who was also doing NOTHING, and he told me that him and the "assistant manger" right next to him couldn't help me and I had to wait. They were standing there having a personal conversation...