They are criminals. They rolled in a new line without my consent and probably pocketed a free phone with that add on but wait there is more. They rolled in Advanced protection on 2 of my 4 #'s. read more

I went to upgrade my phone. I very specifically stated that I did not want my monthly plan to change. We finished the order and upon leaving the store I received a text stating that I had just signed up for Next Up. The clerk never asked me if I wanted Next Up and if he had I would have said no. I walked back into the store to question it and was told I would have to wait to receive the phone before I could cancel it. Later I realized the clerk had also signed me up for insurance protection which we had not discussed and he must have also changed my plan as the base rate was increasing $12 a month. The guy flat out lied and committed fraud. read more

Called ahead to make sure a phone was available. 10/4 PM shift. We let the worker know that we were on the way. Drove 30 minutes to get to the store, arrived 10 min before closing and he refused to help me. Poor customer service. read more

Wonderful store!! I have no idea why this location does not have more stars. Cody I knows the system like the back of his hand and helped me make the most of my family plan. I walked out with 2 iPhones and a smile. Val was great too. I spoke with both of them for awhile. They turned a dreaded chore into a highlight of my holiday season! What engaging and kind service. Can't wait until my dad comes in town. He will be on our family plan and finally done with Verizon. Thank y'all so much! read more

DO NOT do business with this store. Andrew, the at&t employee I gave my phone too, has stolen my phone. I traded my phone in to him and 6 months later still have not received my credit of $700 that was promised. I have been into the store 4 times to address this and they have done absolutely nothing about it each time i have gone in. Allegedly they have no record of my trade in now? My next step is to file a police report about this. Please do not ever go into this store or use at&t. read more

Have only had great experiences here! Darnell, Austin, and John have all taken the time to make sure I have was taken care of even with all of my silly questions. Just thought people should know there are wonderful people who work here. Thanks guys!!! read more

I have found the staff here to be very helpful. When I tried to untangle myself from T-Mobile (which took almost a month), they stuck by me and provided lots of hands-on help. So grateful! Occasionally, I have been wandering about the Hill Country Galleria and my phone battery has gotten a tad low. They've welcomed my sitting inside to "charge up," and I admit, the air conditioning has also been welcome! You can pay your bill here, too. Thanks, everyone. read more

This is the second time I'm here just because it's the It's the main store in the area and I guess they have computer access to your account that other stores don't have. Every time I'm here there's 5-6 people in line and not enough employees. They take their sweet time and I always feel like they are doing me a favor by servicing me read more

AT&T Store - Mobile Phones Near Me - Bee Cave, Texas

DO NOT GO TO THIS STORE.!!!!! Went to this store Monday specifically because they said I could order my iPhone 13 pro max and have it within 48 hours. Paid the Tax on the phone ( no big deal) after the manager again said "No Problem you'll have it. Now I specifically told this clown that I'm a full time RVer and am leaving this area on Friday for New Mexico. He again said NO PROBLEM! I then asked what if it's not here then what? He said I must be a lawyer. Clown move! My reviews get over 450,000 views on google. This manager basically needs some customer interaction education. So in a nutshell my phone is now going to arrive in 26 days. I canceled the order. WHAT A WASTE OF MY TIME ENERGY AND GAS TO GET THERE. Don't go to this store. They only care about the sale and will tell you whatever you need to hear to make money. Does ATT care that this kind of joker is representing them?? DO NOT GO TO THIS STORE.!!!!! Went to this store Monday specifically because they said I could order my iPhone 13 pro max and have it within 48 hours. Paid the Tax on the phone ( no big deal) after the manager again said "No Problem you'll have it. Now I specifically told this clown that I'm a full time RVer and am leaving this area on Friday for New Mexico. He again said NO PROBLEM! I then asked what if it's not here then what? He said I must be a lawyer. Clown move! My reviews get over 450,000 views on google. This manager basically needs some customer interaction education. So in a nutshell my phone is now going to arrive in 26 days. I canceled the order. WHAT A WASTE OF MY TIME ENERGY AND GAS TO GET THERE. Don't go to this store. They only care about the sale and will tell you whatever you need to hear to make money. Does ATT care that this kind of joker is representing them?? At any rate get things in writing if they promise you something. read more

Rachel at the Bee Cave store was so helpful. As a grandmother, I was overwhelmed and she walked me through all my issues. I really appreciated her patience! Three cheers for Rachel‼ read more

Very impressed with the service. As soon as I entered the neat and spacious store that smells like pine for the holiday season, I was greeted without hesitation and they all were busy, but Arturo came right away and helped me. He had answers to my questions and was truly empathetic to my needs. His customer service was fast and friendly. I would come back based on today's experience. read more

AT&T Store - Outside view at night - Mobile Phones Near Me - Bee Cave, Texas

I am not often appalled by people, especially during these times. But I have never in my life met ruder, more embarrassingly behaved CUSTOMER SERVICE representatives. They all seem really annoyed that you, the customer, have entered the store. They were blatantly unkind to an older woman who was having trouble with her phone and told her it was all her fault. Another called a couple "stupid" in front of me for overpaying their bill. They talk over you, don't listen to your requests and try to upsell you at every turn. They do not care about you as a customer. The manager spoke poorly of the other employees when they'd leave the room. It is clearly a toxic environment and I was immediately put off. I went in with my husband to upgrade my phone and they were, of course, out of the iPhone 13 in green. My husbands phone was fine and handled in store. The manager ordered mine to be delivered to my house the next day. It did not arrive, and Fedex said our address was undeliverable. Ok, fine, shipping issues happen, though we've lived here for more than two years and receive packages all the time. Called AT&T the next day, they said no problem, we'll ship you another phone. It also did not arrive. All of a sudden, there's a random phone number on our account. I drove to the store to deal with a real person and they "cancelled" both previous orders and ordered me a third phone to be delivered to the store. I have now paid taxes for a new phone 3 separate times, bc AT&T refused to do anything without payment. Go figure. The guy helping me refused to get the manager when I asked, even though that's who we'd dealt with before and knew our situation. "He will just make me handle it anyways, and this is what he would do," he said. He said that I'd "automatically get a refund and the random line would be cancelled once the phones were returned to the AT&T warehouse from FedEx." I'm not feeling too confident, especially since he came to this conclusion by making me stand there with my toddler for over an hour while he used my phone to call AT&T customer service (who I could've called myself from home) and pretended to be my husband, acting like this was his account. Also, I felt like the phones were lost in transit. Nothing about this plan seemed legit... When I arrived home after ordering the third phone, both of the previously lost phones were sitting on my doorstep. Wtf. I immediately called the manager at the store who asked me to bring them to him. This is my 3rd trip to the store. I returned both the phones, and then sat for 2 more hours on hold with AT&T customer service (at his request) trying to get my new phone which had already been delivered to the store activated, and account corrected. No one can seem to remove the two extra charges of tax I paid for phones I do not own, or the random phone line I did not authorize from my account, in store or otherwise. The manager apologizes and says he will handle it all from here, let me know when it's done via text, and sends me home. I never heard from him again. The next morning, to my dismay, a random new person at the AT&T store who claims to be one of the managers calls me to ask me to "pick up the phones I left there." I said "what??? Those were returns." Evidently the manager we'd been speaking to all along had been fired from the store the night before and "the AT&T store doesn't accept returns and ship them via USPS." I didn't ask them to be returned via USPS and AT&T provided us with the shipping labels, but he insists this is the only way. At this point I'm struggling to understand what it is this AT&T store actually does and I'm wholeheartedly regretting going there at all, ever. I now had to return to the store to pick up the boxes and ship them myself. Fourth trip. And get this. One of the phones is missing. The previous manager "could have shipped one back before he was fired," but no one can tell me for sure. The new person claiming to be a manager is in fact not a manager. I express my frustration and then I ship the one phone back that I'm given and am keeping my fingers crossed that in 2 weeks (which is apparently how long it takes for them to process this at the AT&T warehouse), I will have a credit on my account for the two phones I returned and the extra line will have been automatically removed. That is what they kept telling me at the store while rolling their eyes and implying that this is all my fault somehow. This morning I get an email: welcome to AT&T Protect Advantage. Which is evidently a $45 per month service that I did not authorize, speak about, or sign up for. Another call to AT&T customer service to remove. Asked for a manager, none were available and they'd call me back in an hour. It's been 2.5 and I haven't heard a peep. Avoid this store at all costs! And if it weren't so much trouble to undo all my AT&T devices, I'd cancel our service all together. Nothing has been resolved. read more

I went in to upgrade and replace a phone. I was helped by a sales associate, Bianca. She stated that I would receive $350 for the trade in phone. The receipt I received listed $65 as the amount I would receive. I pointed that out and she again stated that I could receive $350. We talked in circles. I asked for the phone back and didn't want to trade it in. She grabbed the phone and said it was too late it had already been processed. Throughout the processing I asked how much I was receiving for the phone, she said $350. I asked how do I know that? Finally she produced the receipt and I pointed out the $65 credit. She still would not acknowledge this fact . Insurance was added although I repeatedly said I did not want insurance. She said it was AT&T policy. She said it was the customer's responsibility to cancel the insurance. I called AT&T, insurance removed and the rep on the phone said that AT&T does not require insurance. read more

Hours aren't accurate on door or most paces online. I've wasted my Sunday morning because of this. New owners suck. They have crap for inventory and display, place looks like it was looted. Also, salesman told me to go to Apple and have the back of my phone fixed for $100 and I'd get $350 more in trade, he was absolutely wrong. It took me 3 days to get into Apple. Cost for repair is $400, trade credit was $350. All kinds of wasted time. Do yourself a favor and go to any other AT&T store read more

BUYER BEWARE!!! I was scammed at this location by sales person Bianca. I was told I was getting a promotion for purchasing a previous iPhone model that included a feee pair of AirPods. Once I received my iPhone through the mail it was the wrong size, color and model. I went to the store to exchange it however it was such an ordeal that I said I would just keep it. 3 weeks later I received my bill shocked to see that not only am I'm paying full price for the older model iPhone, I'm also paying for the AirPods and insurance plan. Which I never agreed to. I called AT&T - spent an hour on the phone with them only to be told there's nothing they can do because it's pass the return period. I went online only to find out that this happens frequently at these satellite stores. Rogue sales people that will tell you anything to get the sale - fully aware of the lack of recourse you have once you receive your first bill. read more

Went into the store today to transfer my daughters phone over to a new phone. After waiting for an hour - helped by a completely rude associate Bianca - who wanted me to buy direct tv - or basically she would not help me. Completely rude and the level of attitude an 11 out of 10 - she needs some serious training and an attitude adjustment. 2 hours in the store to transfer a phone- and in not a pleasant way. Ironically I was in this same store 2 days earlier buying a phone and service was great. read more

Standing in line with 12 other people. The service wait time is comical. How about hiring more people? 30 minutes and counting - Update - Heard that AT@T would not let them hire more people. read more

Ordered two phones online with pick up at the galleria. The phones online is the current BOGO and was to give them $206 to walk out the door with the two phones. We got there and couldn't retrieve our order so we had to do the entire process all over again HOWEVER, it was going to be $385 to walk out the door with the phones. Employee didn't tell us that until after he ported one number. He said there was not a better deal, it was $385! Dude had to talk to the assistant manager at least four times to figure things out and in the end he totally messed it up. After we left the store we went online and again got the deal for $206 but because dude ported the number we couldn't get it back so now we have to have a new number. The Galleria location is clearly incompetent and money hounds because of the location. I do not recommend this location at all unless you want to spend unnecessary money and get someone not knowledgeable selling their products. I don't even want to give them a single star but I have to in order to warn folks. read more

Be prepared to wait...and wait...and wait. Lots of employees walking around but really only one or two working through the long queue of customers. Also, gone are the days of the upsell (but the memo has not been received here) customers are now tech savvy and do their research prior to coming in. read more

AT&T Store - AT&T Retail Store, HIll Country Galleria, Austin - Mobile Phones Near Me - Bee Cave, Texas

Woefully understaffed! I have tried three times now to go in and buy a phone and the minimum wait has been 40 minutes. Then finally on my last visit, they told me I could have made an appointment online? Gee thanks! read more

I am giving this location 5 stars for the excellent customer service I received from their employee Joseph today! Joseph was so informative in my up grade and I love my new iPhone and her LIFEPROOF case! read more

AT&T Store - Mobile Phones Near Me - Bee Cave, Texas

As usual with every corporate owned ATT store, this place operates at a snails pace. Plan on being here for at least and hour but usually 2. Right now I'm sitting at 1.5 hours. Only 4 people working with 12 people on the wait list. Have watched 4 different people walk in, see the wait and leave because it's too long to wait. What's really maddening is that I place my order online and just need to pick it up but they make you get inline on the waitlist to pick up...what! read more

I'm going to be that odd person that gives this AT&T location a good review. Maybe it was the person I wound up working with when I showed up, who I managed to get on three different occasions. Any of the people working the door could have been a bit more on the ball catching customers and putting them on the list when you walk in the door. If you know you're looking for the person with the tablet aimlessly standing there near the door, get on the list. I wound up activating a new phone with an existing number, getting an older phone activated with a new number, porting a number to another phone, and even took advantage of an iPad Mini deal they had going on. While it wasn't the easiest process to go through, this guy knew what to do. He actually helped me find the best deal, knew all the offers I had coming at me, and did everything right the first time. I've been to plenty other AT&T stores (6th and Lamar, 360 and Bee Cave) that probably would have turned me down or had some incompetent employee create more hassle than necessary. If you show up at off times (later in the evening, weekend morning), I was rarely more than three people deep on the list. I can imagine if you get behind too many old people who don't know how to use a smart phone (I saw one employee at this location patiently helping this older couple get familiar with their iPhone and get it set up) or folks like me trying to shuffle a number of phones and numbers it could be a long wait. It's worth it when you walk away with everything you need done right. read more

My husband and I bought phones from a 3rd party reseller and switched to AT&T from Sprint. We had some problems activating the phones, so we went to the AT&T Store at the Hill Country Galleria. Cody, Kei-C and Anthony were extremely helpful. They provided excellent service and got all 3 phones to work after making several calls and doing their magic. We really appreciate their help. read more

Awful - walked in to replace my damaged iPhone - 2 hpur wait before I can even get waited on - wtf - this is going to motivate me into changing Carriers... Been with att for 15 yeats AND I change phones every 2 years read more

We had the best experience ever at this store. My wife finally decided to upgrade her dinosaur phone to a new android smartphone. Paul the store manager spent several hours utilizing every trick in the book and then thought of something else..... At the end of the day my wife's contacts and text messages from years of use were transferred off the old dumb phone and transferred onto the new phone. The people were very understanding and helpful in teaching us various things about the new phone. OVERALL it was really refreshing to work with someone that really cared about satisfying the customer. Steve B. read more

Great customer service at this location!!! Went to get a new phone. Was a little upset going in store because I had dropped my old phone in Lake. Had a bunch of questions and Matthew was able to answer them all.... Didn't let me leave until I felt comfortable with new phone. All uploads worked great! Thanks again Matthew read more

I would give ATT zero stars if I could. I have phone, internet and uverse with ATT and besides being super expensive the service doesn't work. I've had 10+ tech visits over the last month and daily calls to tech support and no one is able to fix the problem. TV/internet will work for a few hours but then the problem will return. I would love to try another service but my location doesn't have other options read more

Dillon, the manager, and Joe, the tech guy, both gave outstanding service! My husband surprised me with an new iphone SE2020 but sadly it had serious battery issues. After trying multiple times to correct the issue, the phone was returned without a hassle or fuss. They both were great to work with and while I can't recommend that particular phone, I absolutely recommend them. read more

I have nothing against any particular AT&T location, but I have had tons of problems with the company in general. For starters, they give out HBO free at first, then start charging you for it, although you never asked for it. Recently, I was misinformed 7 times by a phone rep, yes 7 Times, which lead to me changing my device plan, and twice I've been promised that a supervisor would call me back, however I have received exactly zero calls. Stay far away from this classless company who will do anything or say anything to make a buck. Let's just sit back and watch the cord cutting eat their lunch. read more

Glad to have AT&T in our community. The Hill country galleria in Bee Cave, TX is the best AT&T store.

Went to AT&T store in Bee Cave to order my wife a new phone, got talked into changing wireless plans to Elite (4 lines) Kevin saying it would save me money from my old plan. Turns out the new plan would be 30% more than my old plan and had features I did not want or need. He also said that the new phone would be delivered and installed at my residence. Of course this was not true as UPS just dropped the phone at my house. So there I am with a new phone and no way to use it. I figured out how to activate it and xfer the SE data to it. Spent 4 calls and hours on the phone to undo the wireless plan he talked me into and get one that worked for me. Tried to complain to AT&T and guess what, could not get through to their customer support. Their wireless speed is very good but their customer support sucks. Also their online payment estimator for future monthly charges is so inaccurate it is useless. Just not happy with their store personnel and customer support. read more

I had the best experience yesterday.Joe helped me with my new phone and explained the prices. There was no line yesterday whenever I walked in. read more

Worst service ever. Waited for over 30 minutes as second in the queue, with one sales guy working and one girl working the door, four or five other folks in line behind us. All of a sudden a bunch of salespeople come rolling out of the back like clowns from a clown car. Where have they been? What were they doing? It's 4:00 in the afternoon? read more

Worst customer service!! These guys are incompetent and completely clueless. Worst ATT experience ever. They have no knowledge about plans or costs. No help at all. read more

People unknowledgeable and unwilling to help. Stay away ! Manager is useless. They've screwed up my account so bad, that I needed to get a new phone number. I've spoke with ATT on the phone and they've asked me to return to the store to have them help me complete the account set up. NO WAY !!! read more

Turned in my blackberry for a new Iphone 5. This staff was superb. Answered all my questions, downloaded all me stuff and went way beyond to help me out. These guys are as good as it gets. read more

At the ATT store in the Galleria. Matthew Johnson was phenomenal in helping us! After just having a horrible experience with Direct TV, Matthew restored our confidence in ATT. Customer service and experience has been sadly lacking in most areas, but certainly not here. Thanks Matt for a great experience today! read more

Might be the most imcomptent staff of people I have encountered. Don't waste your time bc that is what they did to me. While standing around waiting with no one in the store the staff decided to take a long break. I guess they don't care about their jobs. read more

I am only giving this review one star because you have to in order to post a review. I made an appointment to discuss my billing nightmare until he store today and I am writing this review as I sit in the AT&T office waiting for the manager to come out of her office. I have had the displeasure of having to deal with Marissa Gonzalez as our service advisor today. She has been "researching" our billing issues with the manager (Sarah) for the last hour and have only come up with one excuse as to why my bill keeps rising each month. The manager refuses to come out of her office even after we called this locations General manager. The manager Sarah finally came out of her office and still have no issues resolved after being in the store for 2.5 hours. Now we are leaving with still no issues resolved and still and will have to call back to retentions and office of the president to get our issues resolved completely (If at all possible) This was a massive waste of time and effort of even attempting to get our mess of a bill straightened out to where we should be charged the correct amount each month without having to call and wait on hold for 2 hours each month to get our bill fixed. The manager nor the service assistant could see why or where the extra charges were coming from on our bill. Needless to say we will be canceling all AT&T services as soon as our contract is up in 10 days. Horrible customer service and I hope I never have to deal with this location again. read more