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    Best Buy

    2.3 (103 reviews)
    Open 10:00 am - 9:00 pm
    Updated 3 weeks ago

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    Not the iPhone I ordered.

    The new iPhone 12 Pro Max that I ordered would have been cool-in-all; but, you know, a used, damaged ps4 game is way better...... **Disclaimer: this has to slightly do with this specific location but more to do with the experience as a whole. My husband ordered the iPhone 12 Pro Max from this Best Buy location in Bee Caves. We ordered it on a Monday morning. He paid extra to have the phone sent to us by, the latest, Wednesday, as we were heading out of town for the weekend. We did not receive the phone by late Wednesday afternoon. Not super worried, we checked back with the store and they said to wait it out for the rest of the day and that they could refund me the money if it wasn't delivered by the end of the day. Totally fine, no worries. But, of course, It wasn't or I wouldn't be sitting outside of the store right now aggressively typing this. Anyway, we requested a refund (which I have not received yet). That is the least of my troubles here. Friday night rolls around and I got a notification that it was delivered (yippee). But alas... it wasn't an iPhone 12. Nay nay. Instead, I received a USED, OPENED, DAMAGED PS4 GAME. Thus, we hurried back to the store to freak out a little more there. Upon my slightly angered and concerned arrival, the same manager basically says "oh, darn. Well, I can't do anything. so, here, call this 1(800) number instead." Called the number and the poor woman was thoroughly confused and didn't understand what I was saying. I asked for them to overnight the phone, as his current phone has since stopped charging all together. She told me that it would be over a month for the new phone. I, unfortunately but not so unfortunately cause I'm tired of dealing with this, couldn't wait that long. I then requested a full refund so I could just go buy one from somewhere else. So, I could be getting a refund in "7 days or maybe longer". Moral of the story: if you want the new iPhone 12, don't buy it from Best Buy for that matter (unless you're cool with getting a used Nier: Automata ps4 game, then go for it).

    (Singin' while playing my blues harmonica)...Doin' my time in the Geek Squad line...

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    3 years ago

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    4 months ago

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    5 months ago

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    19 days ago

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    10 months ago

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    10 months ago

    Very helpful sales associates. Had everything that I needed. Very convenient location.

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    4 months ago

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    9 months ago

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    4 years ago

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    2 years ago

    Very efficient and helpful service from Tyler in the Geek Squad! Thanks again best buy!

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    2 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    6 years ago

    I want to brag on Keith in electronics. He gave me some good recommendations and was very helpful after a bad experience at Costco.

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    Very efficient and helpful service from Tyler in the Geek Squad!

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