Ever since I upgraded from the 13 to the 15 Pro when it first came out, I was insistent that I'd stay with the 15 until the 20 came along. Well...here I found myself when the 18 was released to purchase the 18 Pro Max. The 15 is like new and I did upgrade the iOS to 26 but it's just not keeping a charge quite as much as I'd like it to. Plus as a freelance music journalist/photographer, I like having a phone with a good camera. It comes in handy when shooting shows (I often switch from my professional camera to my phone to grab candids of musicians). The 18 camera is impeccable. I like coming to this store for any phone related needs. Just like all locations they are busy but if you don't have an appointment, they still get to you rather quickly. I've found service here to be patient, welcoming, and friendly. read more

This was quite literally some of the laziest customer service I've ever experienced, and at Apple, nonetheless. There were more than enough employees around to prevent a line from building to 20+ people, especially when several customers were simply there to pick up devices. Instead, there was one person managing the door with an incredibly lackadaisical attitude, spending 15+ minutes with individual guests while the line continued to grow, with seemingly no urgency or thought to ask another employee for assistance. Separately, I'm confused by the repair process. In the past, I've been able to leave my phone overnight for a repair. This time, I was allowed to book a 5:30 PM repair appointment, only to be told they wouldn't be able to complete the repair that evening. If there isn't enough time to perform the repair, I'm not sure why that appointment slot is offered in the first place. As a result, I had to make another trip back the following morning. I will say that the employee who helped me yesterday was incredibly kind and competent, and I appreciated her help. Unfortunately, my experience returning today was the complete opposite. The lack of urgency, organization, and basic customer service was honestly shocking for Apple. At this point, please recruit people from P. Terry's or Chick-fil-A who actually understand customer service, efficiency, and how to function in a fast-paced environment. There's no reason a store with this many employees should operate this slowly. read more

I chose to ship my new MacBook to this location because of proximity to my apartment but next time I will just go ahead and drive the extra few minutes to the Domain location. My chief complaint is that it is very unclear where you should go upon arriving to the store. The staff seems to be well trained, but also a little bit too lackadaisical. I understand that Apple goes for a chill vibe, but this was an unorganized mess. After somebody checked me in, they told me my laptop was ready for pick up. When I went to the pick up area, I was processed the same as I was at the check-in -- the only other thing I had to do was to show identification. Additionally, I was asked if I had any trade-in devices, but I told them I was being shipped a box to ship back to the Apple headquarters and they were OK with that. I was told to wait while another colleague would bring out my MacBook and once he did, there was no bag to go with it so a different worker fetched me a bag. The weirdest part was that I had to bag my own laptop........lol? It was super congested for being about 3 o'clock on a Wednesday and I truly did not know why there were so many people just hanging out. Surrounding stores were kind of sketchy and I truly did not feel safe walking out with my new Apple product. The only kudos I have here are that one of the supervisors approached me and told me they liked my T-shirt and gave me a fist bump, which was nice. Other than that, I do not know why this Apple Store operates the way it does, and I believe that customers who are not truly customers (aka just people who are sitting down using their phones) should not be allowed to occupy space in this establishment. I guess Apple has now entered the affordable laptop space with the MacBook Neo. Of course this will come with a whole new set of complications, users, and troubleshooting. I'm here for the ride... I guess I don't have any choice! read more

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Thank you Rex for the wizardry you performed on my Mac Book bringing it back to life. Props to Unique for handling that Karen! I've been in this store a few times and everyone has been great. read more

All paths led to the Apple Store - Barton Creek...I initially spoke with a Spotify, then ATT representative and now I was at the Apple to see if my issue could be fixed. I interacted with two Apple team members before I connected with the Apple technician. Expectations were adequately set that they normally do not work on third party solutions. First, recommendation...reboot. Check! Delete & Reinstall Spotify...Check! These recommendations did not eliminate songs from jumping around. Final recommendation, reinstall the operating system. Apparently, this takes about 30 minutes, so I decided to wait until I got home. My phone is currently being updated. Will find out tomorrow if that jumping around issue has been solved. I am cautiously optimistic. Will listen to my playlist tomorrow...too tired tonight. read more

Apple Barton Creek - Computers Near Me - Austin, Texas

Sleek, Efficient, and (Mostly) What You'd Expect from Apple The Apple Store at Barton Creek Mall delivers the typical Apple experience: clean, bright, minimalist design, a sea of blue shirts, and the buzz of people with cracked screens and big tech dreams. If you've been to one Apple Store, you've kind of been to them all--but this one does a solid job holding up the standard. What works: Staff is helpful and generally knowledgeable -- even when it's busy, they do their best to keep things moving. Genius Bar appointments are hit-or-miss on timing (be prepared to wait 10-15 mins past your slot), but the techs know their stuff and are great at breaking things down in plain English. Pickup orders are quick and painless -- check in with your QR code and someone usually shows up with your gear in minutes. Sales team doesn't hover, but they're available when you need advice (without the hard upsell). Respect. What could be better: It's almost always crowded. Peak hours can feel like Grand Central with iPads. Walk-ins are tough. If you're hoping to see a Genius without an appointment, you might be waiting a while--or get told to come back tomorrow. Mall parking is... mall parking. Not the store's fault, but keep it in mind during the holidays or weekends. Pro tip: Go early on a weekday if you can -- it's calmer, faster, and you'll get more attention. And if your iPhone battery is dying fast, book that Genius appointment online well in advance. Bottom line: It's Apple -- smooth, polished, and sometimes a little too busy for its own good. But if you need a new MacBook, a screen repair, or just want to play with expensive toys you might not buy (yet), this store does the job right. read more

I regularly visit this location. The staff is knowledgeable and friendly. Everyone is always helpful and patient. I absolutely love this Apple Store. It is always a great feeling when you are greeted with a smile and respected. I will continue to return. I appreciate the staff for all their hard work and passion they bring with them on a daily basis. Thank you so much for always making me feel welcomed and respected. read more

Apple Barton Creek - Computers Near Me - Austin, Texas

If only Apple was the model by which all business is measured! It was (mostly) a pleasure working for Mr Jobs-and a dark day at the Austin Campus the day we lost him. Tim Cook is keeping the edge in the 21st century and I'm thrilled with my latest iMac. Oh I'm so mad I can't find my apple representatives name! He did not have a card. Anyway you can maybe look it up by my name from my apple care. Not only was I able to walk out with the assurance my data would be transferred when I returned (and saving me a cable purchase I might have used once! ), but the very helpful rep working with me shared his extremely interesting and fun *couponing* hobby! It's great fun! Love Apple - Loved my rep at Barton Creek! And of course I love my pretty green iMac It could only be more perfect with maybe 2 more reps? I got there with one hour before closing. I asked if they would be able to sell Me the green iMac 'tonight' the traffic director looked around like "this is nothing" lol and I was able to complete my purchase! But I wanted to get a new iPhone 15, too and we ran out of time. This is replacing my 2017 iMac that's got some sort of error slowing it down but no apple care to send it in lol. They are high priced. But the quality is unmatched. read more

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I originally wrote my review of the mall here, because I was distracted. I really liked this store. Unlike some other stores, this one was big, and though there were a lot of people, it didn't feel overcrowded. The employees were really nice, as well as helpful! read more

Johnny and Geronimo were the best!!! Geronimo was the first to help me and then Johnny came in. They both tried everything they could think of to recover my laptop data before having to erase it (because of some weird login glitch/error). I was there for an hour before having to leave for a meeting but came back around 3pm to continue the work with our next game plan in mind. Johnny was there and helped me get everything started since he came up with our next idea. Ultimately, it ended up working. We got my data onto my hard drive, erased my laptop, and I was able to import the data I wanted back to my laptop. Anyways, great service! Thank you for the help! read more

Very long but please read! Outcome of this will be I switch to something different than apple. I really hope that someone gets a hold of me still to but if not this is my honest review and if i could leave a 0 star i would .... just shows how disappointed i am, I took my AirPods in to get check on Sunday 1/18/2026 i was told my left AirPod was not working but the right AirPod was and the case were working fine and i shouldn't have any issues. Fast forward to Wednesday 1/21/2026 (went 2 days without using my AirPods) i went for a walk and my AirPods were not connecting and kept saying it could no longer connect to my iPhone, i tried every single step chatted/called apple support called apple store was told to go to the store. I drove 30 min away on a weekday to resolve this issue mind yall my AirPods were working perfectly fine prior to Sunday just the left one wasn't working. I get to the store just to be told they don't know whats wrong hat MAYBE the left AirPods has gotten worse (mind yall i was told on sunday i had nothing to worry that the case and right AirPod worked fine) I insisted i did not have connectivity issues prior to bringing it in they ran a diagnostics and nothing came up everything seem to be working fine EXCEPT the left AirPod. I wasnt looking for anything free all i wanted was for them to fix the issue that was WAS NOT there. The person who helped me was really kind and confirmed that sometimes when they run diagnostics they switch cases and that connectivity issues could happen but she also said she would see if i could get offered a certain amount of discount on another pair of AirPods i said if that is possible i will take them right then and there... she came back saying they could only give me 10% ... they did something to my AirPods and all they had for me was "im not sure what's wrong and heres 10%" i feel laughed at and frustrated at how they handled this situation because i insist THIS WAS NOT AN ISSUE PRIOR TO ME TAKING THEM IN TO GET CHECKED FOR THE LEFT AIRPOD! I was advised to call support again and this time i cried because its so unfair i have to pay FOR THEIR mistake and something they did! now im left without AirPods and having to pay for repairs ! I just wished the store would of had a better solution just disappointing and frustrated at how the store handled this! read more

I've had an iphone for years. My "water resistant" iphone fell into 2 inches of water for 1 second and stopped working. I bought a new iphone from the store. Spent over 6 hours trying to get my new phone setup only to end up with a message that said my account is restricted and that I'll receive an email at the address registered with apple at this time tomorrow with information as to when my account will no longer be restricted. Returning this POS tomorrow and never touching another apple product again. read more

The absolute worst customer service. Yes make an appointment. Or be treated like dogs. The technician once we finally got to him after 2 hrs 40 min. Was delightful to work with. Then he sent us from Barton creek mall to the Domain. It was a treasure hunt. read more

One of the worst customer service experiences I have ever had. Utterly shocking. I went in to handle an issue with my iPhone. The lady we encountered seemed nice to start with but as I tried to explain what was happening and asked questions (so that we could, hopefully get to the bottom of the problem) she kept cutting me off and telling me that it was my phone and she didn't know what was wrong. So then why the H*** are you doing service in an Apple Store?!?! During the entire conversation she was incredibly condescending. She also kept walking away during our 10 minute interaction and we kept having to wait for her. While waiting for her, we even had other employees asking if we needed help, which we turned away as she was helping us. After she cut me off for about the 15th time, I reached out and touched her arm to stop her from speaking. When I say I touched her arm, I barely touched her, more of a brush. I wasn't mean, rude, rough or anything else and was nothing but polite during the entire interaction, in spite of how I was being treated. She was shocked and said "please don't touch me". I lost it. Before I could even say anything, my wife, who was standing next to me, cut in and asked for a manager. The lady replied that she was a manager. I told her that she needed to get us someone else then because we were not dealing with her anymore. She told us she had no one else available. There had to have been 15+ people in green shirts in the store and the place was almost empty. A complete lie. She then told us she could get us in line for the Genius Bar. Fine. So then, after she walks away and while standing in the middle of the store, we get a call from Apple. The lady on the phone was very nice and got info and then put me on hold. But I knew there was no way she would be able to solve the issue, especially while talking to me on the device we are addressing and me having to hold it to my ear. Another gentleman came and asked if we needed help. Simply put, this guy was a rockstar. He handled the situation in about 10 minutes or so. Very friendly. Didn't make me feel like an idiot. Listened and answered like a normal person. I wish I knew their names. I don't. I think the guy said he was an engineer. He should be promoted. He was the epitome of customer service. The manager should be fired and never again allowed to be near customer service. She will turn customers away. I only remember one other time I was treated in such a rude way by someone. Even my wife was shocked. She couldn't believe what had happened and was shocked at how patient I was with the lady. I give the guy 5 stars. read more

Love this Apple Store! The employees are so nice and helpful and they always keep everything so clean, which seeing the amount of foot traffic that is amazing all in itself. But I have a LOT of Apple items and I have purchased all of them from here. I went today and got the Midnight Ocean Loop for my Apple Watch Ultra and the employee actually put it on my watch for me! I'll for sure be back when I am looking for another Apple product... read more

My partner recently lost his phone at work. =( He decided to get a 2nd gen iPhone SE as a replacement. We're from Cali and used to there being Apple stores on just about every street corner like Starbucks (J/K... sorta), so we were a little surprised by their relative scarcity here (our options were either Austin or San Antonio). We arrived to the mall around 7PM and found there was a queue line established in the median for entry, and that they were currently "reservation only." Obviously, not knowing this, we did not have a reservation. However, when prompted about the reason for our visit, the staff was extremely accommodating and empathetic that my partner was without a phone; even though they were very busy (as Apple stores always seem to be) and fully booked in terms of reservations, they made an exception and slotted us in twenty minutes later. This was a more than acceptable wait time considering we thought we'd be turned away and have to return another day! We spent it looking at some other shops, then returned. The staff were all friendly and helpful, and the saleswoman explained the process my partner would need to take in order to restore his old phone's iCloud backup onto the new phone he purchased there. She didn't hurry us, but rather assisted in a pleasant manner that suggested we were her top priority. read more

I will never set foot in this Apple Store again. Impolite and rude staff. They shuffled me from line to line when picking up my phone and then asked me to go back to the original line, which had grown 20 people. I asked to speak to someone and that person was unsympathetic and rude. Really killed the whole fun vibe of picking up your new iPhone. So much so, that I just canceled my entire iPhone 16 order with accessories. I have never done anything like that before. read more

Dominic was amazing! I came in with a complicated request to return multiple items and upgrade another item. I was on a time crunch and he had me in and out of the store in 10 min flat. He really helped me consider which products would be best for my needs but also didn't force or push any sales. Great experience, thanks! read more

If you enjoy standing around like a dickhead under fluorescent lighting whilst waiting for the ONLINE customer service bot on your iPhone to help you, then THIS is the place for you! Cause weirdly, despite all 28 (I counted) employees milling around, chatting to each other, wearing their blue "look at this fuckin' genius" shirts, none of them can do anything. Even if you buy an APPLE product, on the APPLE website, using an APPLE credit card, there's nothing they can do for you! Top quality customer care right there. Oh, bonus points--- It's in a mall guys! Where only the coolest people WILLINGLY choose to spend their time! Christ. I'll pay for delivery next time. read more

This review is for Leslie who brilliantly brainstormed solutions for me and saved me - at least - $300. I was considering buying a different brand this go around, but after service like Leslie's, I just placed my order for an iPhone 12 and AirPods. Note to Apple... your stores are sleek banquets for the eyes... Something gorgeous to look at in every direction. Your products are crazy smart and touchable, usable, joyful. But your service is falling apart. This week an employee left me on hold for half an hour, when all I wanted was to confirm the location for my appointment... and then hung up. Leslie has been with you for six years and wow! The girl can deliver. read more

I needed a case quickly and particularly planned my trip to this Apple Store where I had been here recently, and like their case selection. I parked at JCPenney where it would be the quickest route but turned out I entered on the second level and all the escalators were out of service. I had to trek around to find stairs to go down. This Apple Store is large and as I entered I was greeted, and guided to the case section. Another employee helped me select one and used Apple Pay to checkout. I also asked to see if they still had iPhone 7 Plus cases and she looked online for me. The Apple experience is once again top notch. read more

Helpful and well staffed. Very clean building. Make sure you make an appointment- you'll be waiting hours if not. read more

Apple Barton Creek - Main service area - Computers Near Me - Austin, Texas

Austin the tech went above and beyond in helping get us taken care of, and we had the best experience in an Apple Store ever because of him.

Went to the Barton creek store. I did a Vision Pro demo. The rep did not know that one cannot wear their own prescription glasses while wearing the Vision Pro. It's clearly stated on the Apple support page. Well, my glasses broke. Very expensive prescription eyeglasses. Had a crazy drive home without them. My eyeglass store confirmed that they were broken. It's taken some time getting a response after reporting the issue to one of the store leads. Apple made 33.9B in profits in Q1 2024. I'm a long time customer 10 plus years. I hope the store can do a better job training its employees. Greed is never good There maybe better stores to go to than Barton Creek read more

This store has the most unhelpful group of Apple employees I've ever seen in my entire life. I am a former Apple employee so I know what they are supposed to do. I went in there just to buy a pair of AirPods. All the employees were busy except for these two which were in the corner having a conversation. I told him I didn't want to interrupt, but I just needed someone to help me over by the AirPods so I could buy a set and leave. Well, I went back over there after they told me they would send an employee over there to help me. 10 minutes later They ended their conversation and still no one came to help me. As their conversation terminated and they had both walked away and went back to the main employee i had spoken to and told him I was still waiting to buy a pair of AirPods. He looked at me puzzled and I told him I'd spoken to him 10 minutes ago and was still waiting for the employee to show up to help me. Evidently he never called for an employee because he said, are you sure it was me you spoke to? read more

We don't recommend this store. We've had two bad experiences here. Remember the people and their names that you work with because not all of them are honest and Apple working with the shady credit card provider, which is a separate company won't try and help you - we had to pay twice on a purchase that we upgraded to we will not work here again read more

Had a very pleasant experience with the store today -- I had an issue with my phone after getting it repaired at a third party business. The employees were able to help me effectively and quickly in order to address the issues. I want to shout out Benjamin who was very kind and helpful. He really made my day! read more

The store seem to be very busy but they had a lot of associates. As soon as I walked in a young lady helped me and put me in contact with an associate that could return the item that my wife sent me there to return. It was very quick and easy I had no problems. The store is a little difficult to find even though it is very large with a glass across the entire front and the big white apple above it. The footprint of the mall has several offshoots so it is not just a straight corridor right down the middle. But it was a good experience and I was worried that it was gonna take a long time and it did not. read more

Literally, the worst customer service ever. Picked up a new iPhone 16. Over $1500 transaction. The guy gives my phone away to another customer...makes me wait for this random guy to come back with the handset, never once apologized. I then ask him to go get me another handset to which he says "it's not that easy". I asked him kindly to do exactly that, the guy who had my phone finally comes back into the store and I literally watch this guy walk over to him, take my phone he mistakenly gave him and walk 5 feet over to me and hand me the phone. He then has the gall to ask me if I want a bag and hands over the crumpled up bag from the other customer with random shit in the bag! Do yourself a favor and go out of your way to get your gear at another Apple Store or online. read more

Was very friendly and helpful. Answered all our questions and didn't push the most expensive products but tried to meet our needs. I will be making the drive to come this one again read more

Customer service is horrible. Complete morons work here. Pod for a laptop and for some ridiculous reason I can't leave the store with it right now and am being told I have to come back tomorrow. Absolutely ridiculous. read more

We were scheduled an appointment on 02/18/2021 at the Genius Bar for today 02/20/2021. My wife drove 1.5 hours from San Antonio after receiving an email this morning at 8:50 am confirming this appointment. She arrived to find the store closed. We received no notification from Apple about this closing or the cancellation of our appointment. We spent 3 hours texting and talking to help find a solution to our broken lap top. I am hoping to hear something back as to how they plan to help. read more

This store is currently closed due to covid...you could at least let a small number of people inside and have reduced hours like the rest in the sale and customer service industry. So many Apple customers stuck inside with broken disabled and temporarily useless tablets phones and macs read more

Apple Barton Creek - Computers Near Me - Austin, Texas

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My first experience at the Barton Creek Apple store couldn't have been better! I'd been meaning to order the bee iPhone for awhile but the location nearest me at the Domain was always out of stock when one afternoon I checked and it said the Barton Creek location had exactly what I needed available for pick up - woo! Despite being in a crowded mall in a pandemic this Apple store had their procedures down perfectly! Upon my arrival I gave my name and was allowed to wait it a sectioned off area where my temperature was taken and everyone was socially distanced. After just a few minutes I was escorted into the store where Ron helped me with my purchase. Ron was so kind and informative and made the pick up process for my new phones so easy and efficient. Honestly the Apple store at the Domain is always nuts so I'll likely make the drive to Barton Creek again. read more

No stocks no info. The staff are like robots. They don't really care what you buy. They just need a sale

Even if they say your device is covered under warranty do not trust them they will try to charge you I turned in my iPad no damage and they told me I will get a new one soon then now they trying to charge me $540 for under warranty iPad they even refusing to give me my old iPad back read more

Apple Barton Creek - Even if they say your device it's covered under warranty do not trust them they will try to charge you - Computers Near Me - Austin, Texas

I want to point out how much I enjoyed my first time in an apple store compared to what I expected. Usually when you walk by, it's overwhelming.... well it was that, but I asked for help by a man named Kerry and he directed me to where I should be for phone help. Then I had to wait for a little longer than I wished for but Christian came to the rescue. Christian made this trip so worth it, he was so honest and caring that I felt and trusted what he told me, he wasn't just trying to make money or sell me unnecessary stuff. He knew from what I said a basic iPhone 8 was the best option, he was so fun to talk to. We made conversations about everyday life, cars, and phones. He made me feel comfortable. When we finished are service the set up area was busy and Travis was assisting quite a few so Christian continued to help me throughout that set off! I honestly think if I worked in management for any electronics company I would try and steal Christian as an employee for me, he was awesome in so many aspects! {sadly} the store was set up where it was extremely hot, unsure if it was due to the bodies or no air flow. But the heat made it hard to wanna stay for set up and for any of the classes they had on. read more

I arrive at 10:30 am and was given an appointment and asked to wait 45min. I walked around the mall and came back after an hour since I never received a text. I was told it would be another 15min so I waited. 20min went by and I asked about my appointment only to be told my appointment was at 12:15 PM and that it was pushed back. I later asked a tech a simple question about my operating system and he seemed confused. I was told i wouldn't be able to speak to someone for another 30min. DO NOT GIVE CUSTOMERS INACCURATE WAIT TIMES. WHO HAS TWO HOURS TO WAIT AT YOUR STORE? I tried to make an appointment online but I couldn't because I don't have an Iphone. I'm sorry? I spent PLENTY of money on my macbook but still cannot get decent service or support from your store. There were tons of employees just walking around doing nothing. I'll try a different apple store next time. read more

The folks here are simply outstanding. I never wait long, and my issues are usually resolved quickly.

Traded in my old phone for the 11. I was charged the $150 instead of credited for my trade in. Was also charged 2 separate times for a total of $100ish bucks, no idea what these are for. Every time I call the store I'm redirected and told they can't help me and they'll try to get me back to talk to someone at the store. One lady took my phone number and receipt number and said i would be called. No one ever called. I've spent an hour on the phone by now on two separate occasions trying to get this resolved. Getting really aggravated. If anyone's reading this from Apple, my name is Ashley Vincent call me. K thanks. read more