Outages ALL the time. They always estimate that the outage will only be a couple of hours, but it always takes way longer. Out for hours yesterday. Out again today. I work from home so this is costing me lots of $$$ and coworkers think I'm slacking because it seems unbelievable that an internet service can be down so often. Spectrum is the only option my apartment complex offers. Otherwise I would be RUNNING to another provider. read more

Jillena may not be part of this store but she is the best customer support I have ever had, the things she did to make sure I got my phone ported from AT&T to spectrum was way above and beyond, spectrum please show her support and let's her promted but first let me tell you how much she had to do just to get my phones off AT&T to spectrum Jillena: The Spectrum Support Warrior The aliens had materialized in my front yard, their tentacles waving menacingly as they tried to lure me back to AT&T with promises of unlimited data and free streaming services. As they whispered sweet AT&T nothings in my ear, I was about to cave when my phone suddenly crackled to life. "Not on my watch!" a voice boomed through the speaker. In a flash of light, Jillena, the Spectrum Support Warrior, burst forth from my phone. She wore a vest emblazoned with the Spectrum logo, her headset gleaming like a high-tech battle crown. Her makeshift tin hat, fashioned from Orbic journey cell phone , glinted in the sunlight. In each hand, she gripped an indestructible Nokia phone, ready for battle. "Step away from the customer!" Jillena shouted, brandishing a contract termination form like a shield while twirling the Nokias with deadly precision. The aliens recoiled, hissing at the sight of the Spectrum Support Warrior's unwavering commitment to customer satisfaction. Jillena turned to me, her eyes gleaming beneath the shiny brim. "Don't worry, I've got this. lets get you ported from the AT&T aliens." What followed was an epic battle of wits, wireless plans, and Nokia-fu. As Jillena deflected alien ray guns with her phones and delivered crushing blows to extraterrestrial tentacles, she simultaneously worked her customer service magic. "You want to talk about seamless transitions?" she called out to the aliens. "Watch this!" In a display of multitasking prowess that left both me and the aliens stunned, Jillena began the process of porting two phones from AT&T to Spectrum. Her fingers flew over the Nokia keypads, inputting data and confirming details even as she fended off the alien assault. "That's right," she grinned, dodging a tentacle swipe while finalizing the port. "Two phones, from AT&T to Spectrum, without missing a beat. Try to top that, you cosmic telemarketers!" The aliens, overwhelmed by Jillena's superior customer service skills, unbeatable deals, and the sheer audacity of performing a carrier switch mid-battle, began to retreat. As they vanished, Jillena turned to me with a triumphant smile, adjusting what remained of the orbic journey tin hat and holstering her Nokias. "Your two lines have been successfully ported to Spectrum," she announced. "Is there anything else I can help you with today?" I shook my head, amazed. Jillena nodded and, with a final "Thank you for choosing Spectrum," she transformed back into a voice and returned to my phone, ready for her next customer service adventure - tin hat, Nokias, and all. read more

Spectrum - lol at the duel wield nokia's - Television Service Providers Near Me - Austin, Texas

Spectrum cares about you as much as a red headed step child that they hate. Absolute garbage service. They refresh the signal after every complaint and it lasts a few hours and goes right back. Avoid them at all costs. I've even went as far as switching to my spouses name to see if it changes and nope. They hold the monopoly factor over everyone's head like what are you going to do...go to elons internet. Starlink. 3 Co workers have it and all 3 in over 3 years have never even had so much as a buffer....my 6 TVs have a buffer daily. Pathetic. read more

Service is horrible..there's a outage everyday and they wont credit your account so basically they getting free money

I know it's hardly a hot take but wow...Spectrum is terrible. I was scheduled to have installation Saturday at noon. They called me asking to move it. So I moved it to 11am as they said they were free. Then when she tried to book 11a, it somehow didn't take and I said "fine, keep it at noon." And then...noon was taken and they're trying to book me on Sunday. Absurd customer service. All I wanted to do is have internet installed when they said. Skip them and go to Grande or something else. read more

Good luck trying to return equipment in a timely manner. You have to wait in a long ass line with other customers that have other business to take care of so you could be here for hours to simply return a box. On top of that the service sucks since they charge you an arm and a leg and for the internet to go out for hours at a time. read more

The store is freezing cold, it feels dirty, and smells like cheap air fresheners try to cover most sort of dusty musty smell. Service is slow, which makes the freezing part even worse. Do not recommend! read more

Worst internet I have ever had. It resembles dialup. If you want to never be able to connect 2 devices onto the internet at one time without buffering, this is your provider. Monthly outages that last hours. AT&T even compensates for lost internet on your bill! Not Spectrum. Spend the extra 10 dollars and go to google fiber. read more

We have been using Spectrum as our internet service for several years and have been happy with them. We recently decided to get our house painted but first wanted to clear out some of the messy and abandoned cables (for former landline phone and cable TV connections) that are on the back of our house. Also, some of our drop lines from the utility poll to our house were hanging too low. We contacted Spectrum, and they sent out a technician (Joshua) that same morning. He replaced the drop line for the internet cable, removed the old landline and cable TV drop lines that have not been used for years, then cleaned up the mess of cables that had been attached to our back wall. The back of the house looks much better and he made it easy for the painter to remove the remaining landline utility boxes so the house can be properly painted. Big thanks to Joshua and Spectrum! read more

Walking in it is very easy to see how to check in. Discovered I could have scheduled an appointment. Wish I had known that! After registering, I immediately got a text letting me know I was in line.  There's a screen on the wall that kept me posted on my place in line as well. This location seems focused on selling cell phones and tablets.  They fill the store. That said, there were no employees walking around answering phone questions of the casual shopper. Appearantly that's another reason why they have you sign in. The store is clean and fairly quiet, despite the number of people who may be waiting. There's seating all around the store that breaks groups up. This was a frustrating visit because I was there to just turn in equipment. Yes, I was giving Spectrum the finger. But I had to wait through this system--behind people with all kinds of cable and mobile issues. However, my turn was very easy. Jai received my equipment, gave me a receipt, and asked if I needed anything from my account while he was in it. That was nice. And it made me feel good to know the return was happening directly in my account. So, frustration for waiting was gone. This ended up being a good experience.  Side note: The store was VERY COLD.  It's hot in TX, but this cold was ridiculous! read more

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My spectrum phone service when I'm not on WiFi in Austin is terrible. I use it when I'm walking on various music services and it is the same on all. I have contacted tech service several times and followed all of their recommendations. read more

We experienced an internet outage for an entire day with no warning and no updates. Spectrum takes no responsibility and cites their contract as such, offering no credit or help. My family uses the internet to make a living and to pay for Spectrum, so... Thanks for nothing and I'll be shopping for better providers now. read more

so I have been receiving phone calls and text messages saying I owe spectrum when I don't even have spectrum. I called and waited and they told me for a do not call list. It will take 30 days for them to stop calling and texting me when I never had an account with them for them to stop calling me for payment on account. I don't have so they will harass me for 30 days with nonstop calls, and when I don't have an account with them lawyers let me know. read more

Tried to get my services canceled and got nothing but harassment about reasons for cancelling. She then put me on hold and never answered back. Am calling back now. read more

What a horrible customer service Spectrum provides, they charged for the daughter internal service $80 a month and i asked them to cancel and prorate for the month and they said no, you have to pay for the whole month. They will not help with providing pro rate to cancel and very bad customer service. They have monopoly and they take advantage of the situation, what a bad ethics of the company. Wish there were option? read more

Spectrum.... what can I say about you? You call constantly with Marketing and then when you have us a customer, you don't do crap for us. Why should I call multiple times to get a service fixed, something that should work pretty flawlessly? Why should I have to go get a modem and put it in myself and stand in line for hours? Why should I have to wait DAYS to get a tech out to my home? Then, they wanted to only credit $6.66 a month for 4 months of very very very very spotty service. The credit number above look familiar? Well, there you have it folks. read more

Tenisha with customer service was amazing. Friendly and professional. Easily defused any aggravation. Definitely 5 star customer service

They are horrible. we used to have them but the internet kept going down so we switch to my phone carrier which is cheaper. We still keep getting mail from them and we told them were not interested. Now I see the sales person at the grocery stores and even at Walmart. I had one sales person at the grocery store I was coming out of and asked me if I was interested and I said no and that I already have a carrier and I'm happy with them. then he asked me who do I have and I told him.. he said we can help you and I said NO! and he saidcome on and he tried to grab my arm. I ran. Then today I saw them again and I groaned and he was looking at me. and I said No and he said you don't know what I'm going to say and I said yes I do. and I yelled at him to knock it off and quit forcing people to buy your crappy service. we have a right to say No and I said I'm going to report you and I did. they are like vultures with dollar signs in their eyes. read more

They have no option to cancel online. The tier 1 reps are not authorized to cancel services. The hold time is over a hour. So far I'm 1 hour 30 minutes on hold and still no representative. Just add a button to cancel online. This is the biggest waste of time. No respect to customers on the way out the door. Great way for me to never want to come back in the future. read more

Great customer service. attentive compassionate and very trustworthy this experience with Ms Karen what's her name she said she was one of the supervisors colleagues I'm assuming a group of team of managers I couldn't find the location exactly where she is but that's the experience I got when communicator with her all ears clear words and RIGHT the business!!!! Great job and I hope this reaches the right miss Karen at that website below read more

Spectrum - Television Service Providers Near Me - Austin, Texas

I have put up with Spectrum's unreliable service with regular outages and no credit for the loss of service for a couple years simply because they were cheaper than google and I don't need the extra speed. When my price went up with no notice, I called to see what they could do for me. I explained that I was willing to put up with the unreliability because it was $20/month less than google, but not for the new price which was almost the same. They guy was nice but said there was nothing he could do. So I added google service a few days later. I called to cancel my Spectrum service and all the sudden there were all kinds of deals. I told this guy over and over and over again that I was no longer calling for a deal - I just wanted to be disconnected. He ignored me for over half an hour despite many requests to just disconnect my service. Once he finally quit rudely ignoring everything I said, he then informed me that I was still required to pay the entire final month bill even though it arrived after start date for the month with no warning about the increase and there still being two or three weeks until the end of the service month. Spectrum is a dishonest and unreliable internet service provider. If you don't need reliable service, you might be able to put up with them until the sign-up deal ends, but you'll have to keep track of that since they will spring the jacked up rate on you without warning. But if you want decent service or any honesty at all, you'll have to look somewhere else. read more

Absolutely horrible and unprofessional customer service. Tried canceling my cable and home phone and the rep on the other end started yelling at me. Spectrum is complete trash. I would give zero stars if I could. read more

always the same game, fill the holes, fill the gaps, when you call complaining that the signal is gone or too weak, magically after few minutes signal data is back, and after 30 0r 40 min is fluctuating again and again, the worst provider i have ever had, the tragedy is that where i am there are not other providers so i am forced to use this s... read more

REFUSED TO CANCEL SERVICES OR REFUND OVERCHARGES. After requesting our services be cancelled in June of 2023 (and proving that we did request the cancellation), Spectrum did not shut down our services, did not confirm if we wanted them shut down, and then continued to bill us for a full **year** without any further notice or care that the modems had all been disconnected. For more context, my wife and I had a newborn baby (born in late April) and were moving to a new home. Spectrum called the future house and asked if they would shut down their services... the future house's owners didn't answer. We decided not to buy the other house, instead, moving somewhere else. So Spectrum had called someone else asking if those services should be shut down, never called back their client (us) who had asked for our services to be shut down, and then decided everything was groovy and they should just keep billing us, even after the modem was shut down. Completely, utterly illogical. So here's how this happened - Spectrum never called us back to confirm the services were being shut down, because **they do not create a case ticket that you are trying to shut down your services...** (this is what they told me on the phone today, whether that is true or not). I.e., you better drive the bus and make sure it happens, because they won't care and will happily keep billing you. We just identified this a year later when running a comprehensive audit of all expenses and trying to figure out what was happening with our budget. When we brought all of this to Spectrum, their response was very cold, stating that they can do nothing to help us, and that we can feel free to bring a lawsuit. Well, wish us luck! read more

Zero Stars if I only could! The worst company ever! I cancelled my cable and phone but made the mistake of keeping the internet! Now I am on day 3 within one week with no internet service! I work from home and suddenly I am disconnected from meetings with no warning and connection does not resume for hours! I contact them and Shawana offers a $2 credit! I told them I will cancel and they tell me to do what's best for me but I will be still be charged till the end of my billing cycle! I will no longer be held hostage by this madness! Google Fiber here I come! read more

Spectrum - Television Service Providers Near Me - Austin, Texas

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I was a customer of Spectrum in the Austin Area for 7+ years and I recently ended my internet service with them due to inconsistent up times and speeds far less than what I was paying for. When I called to cancel they went through everything to try to get me to stay. They talked about how great of a customer I was and due to that they can upgrade me for half of what I was paying. I declined since I already went with another company. I cancelled my service on Oct 6th. Today Oct 22nd I received a bill for the service that I cancelled and when i called they told me that the bill came out on Oct 4th and there was nothing they could do about the charge. The person i spoke to when cancelling never mentioned that i would be charged again for the service, and when I asked about the loyalty and the 7+ years that i had with them once again they said there was nothing that they can do. I WILL NEVER USE SPECTRUM AGAIN! Loyalty means absolutely nothing to them. read more

Joanna at Spectrum has outstanding customer service skills. She was so helpful, knowledgeable, pleasant and a superb person to talk to with our Spectrum needs. read more

0 stars! I don't understand how you can be wrong about every single thing we talked about and on top of that order the wrong phone! thank you spectrum for making me realize how stupid yall are! thanks xavier for making this process take even longer and just saying a bunch of bull that was not right! bravo to your whole company! the 1.5 stars is generous for yall being so incompetent! read more

The Wi-Fi drops 2-3 times a week most weeks. If you call for a reset during the day you get a robot and have to battle for a real person. Funny thing if you call after hours, they tell you the office is closed and not even the robot offers to help you. Highly unreliable. TO BE FAIR, when it is actually working it is fine with fast enough download speeds. read more

TERRIBLE SALES TEAM. Her name is Jess. Her number is +1 (512) 787-3704. She texted me from her personal number to my phone. She was at the Walmart and I told her numerous times that I don't need it but she kept pressuring and said that if I get it I don't have to pay anything and if I decide I don't want it that she will come pick it up herself. the same day I told her my roommates do not want it. And she said to wait 3 weeks and she will come get it. Now I have a $100 bill and she gave a lot of attitude and blocked my number. I have a huge problem with this. I have never connected it or used it. Then she nagged me to connect it so she can win a TV!?!? This is insane to me. read more

Spectrum - Have attitude and went back on what she said. Then blocked my number. - Television Service Providers Near Me - Austin, Texas

I would not recommend this company to anyone to either work for them or to have service with them, I tried to work for this company for 10 days and then they come to me and said that worked for them before and didnt give them a 2 week notice, I asked if they could provide me with proof and they could not. I never worked for this company before so they are lying I would not have Spectrum as a customer or ever want to work for this company for what they did to me. I moved from another state earlier than what i had planned and they pull this on me. read more

Glad to move to Spectrum after AT&T had outages all the time. Difficulty redeeming a $100 Visa rewards card as promised by the company for having an account of good standing and using Autopay. When trying to call in, I was sent to sales while they were "looking into it" and was given a pitch about cell service. I've utilized online chat thrice and been told I would "receive an email" confirming the card's mailing. No email was ever received and I was given another phone number to call. read more

"READ" "READ" THEN "READ AGAIN" Spectrum is crooked as they come!!! They overcharged my bank account for over a year & a half making hundreds of dollars off of me before I caught them & when I did even though brought it to their attention soon as it started & they admitted it was their mistake the crooks took advantage of a disabled fixed income person and only credited back to me a very small amount of the the swindled funds! God doesn't sleep Spectrum read more

If you're just getting off work and abruptly walk in-store, good luck . This has to be the most egregious wait time in internet service history . If you are aware of this problem and have an ounce of cognitive function and proceed to make an appointment,still, good luck. The fact that even with an' appointment you're still waiting is a serious conundrum . This company has a serious issue of professionalism, they will have 6 desk open but only 3 will be occupied. Monterey gain over customer satisfaction is an obvious view point of this company . This needs to be fixed . read more

Your bill is different every month instead of one set rate it doesn't make sense they just ripping people off plus the Internet is slow

If I could switch I would leave today. But the competitor is just AT&T with AT&T Air. I cannot run my doorbell and garage door opener with Wifi from Spectrum hardware. Buy your own is the answer. Customer Service: the hardware runs like intended. It just does not do what you want. read more

Why can't I give them zero stars. Yesterday I realized that they had removed my business voicemail three days prior, without any notification. They also deleted all of my existing messages. They informed me that they are not recoverable. After spending more than an hour on the phone with them. The most they would credit to my account was $20. STAY AWAY FROM SPECTRUM the only thing that they care about is your money!!! read more

We called Spectrum on 3/20/24 to cancel our service. The rep said to hold on while she processed the request. 15 minutes later the call ended. We called back on 3/25/24 to ensure it was indeed cancelled. Nope, it wasn't. We asked to have it back-dated so we didn't have to pay for the last 5 days but were told they couldn't do it because the notes did not specify that we wanted to cancel the service. But get this ... they said the notes DID SHOW THAT WE CALLED AND WERE VERIFIED, AND THAT THE REASON WE CALLED WAS TO CANCEL, BUT THE NOTE DID NOT SPECIFY "WHAT" WE WANTED TO CANCEL! This is some bullshit at its finest folks! It's not our fault their rep didn't enter the info properly. And it's not our fault the rep decided to put us on hold for 15 minutes, then end the call. Bad spectrum, bad! read more

This Internet service is slow when it does work, and very often it doesn't work at all. Outages are frequent, unexplained, and unapologetic. They refuse to take responsibility and blame every outage as our of their control. If this service wasn't being charged to me forcibly by my apartment complex I would never do business with them. read more

Prohibiting Spectrum techs from assisting disabled 82 year old senior citizens from lifting and connecting TVs up to a fireplace mantle, seems not only poor customer service, but a policy that is in violation of the Americans Disability Act. read more