The store is freezing cold, it feels dirty, and smells like cheap air fresheners try to cover most sort of dusty musty smell. Service is slow, which makes the freezing part even worse. Do not recommend! read more

Tried to get my services canceled and got nothing but harassment about reasons for cancelling. She then put me on hold and never answered back. Am calling back now. read more

I HATE Spectrum. I do not say this lightly. I am usually very articulate however this word, HATE, describes my attitude toward Spectrum. I will begin with THE CRAZY RISE IN COST OVER THE YEARS. When I first went with Spectrum I was paying $30 ish dollars per month for internet only. NOW, 4 years later I pay $90.46, FOR INTERNET ONLY. $90.46 per month. Ridiculous. I don't think I need to spend alot of time on THE CONSTANT OUTAGES. Enough said. Why do I still use them, well because they, in comparison, are slightly better than the choices I have for my neighborhood. Monopoly much? read more

They are horrible. we used to have them but the internet kept going down so we switch to my phone carrier which is cheaper. We still keep getting mail from them and we told them were not interested. Now I see the sales person at the grocery stores and even at Walmart. I had one sales person at the grocery store I was coming out of and asked me if I was interested and I said no and that I already have a carrier and I'm happy with them. then he asked me who do I have and I told him.. he said we can help you and I said NO! and he saidcome on and he tried to grab my arm. I ran. Then today I saw them again and I groaned and he was looking at me. and I said No and he said you don't know what I'm going to say and I said yes I do. and I yelled at him to knock it off and quit forcing people to buy your crappy service. we have a right to say No and I said I'm going to report you and I did. they are like vultures with dollar signs in their eyes. read more

Walking in it is very easy to see how to check in. Discovered I could have scheduled an appointment. Wish I had known that! After registering, I immediately got a text letting me know I was in line.  There's a screen on the wall that kept me posted on my place in line as well. This location seems focused on selling cell phones and tablets.  They fill the store. That said, there were no employees walking around answering phone questions of the casual shopper. Appearantly that's another reason why they have you sign in. The store is clean and fairly quiet, despite the number of people who may be waiting. There's seating all around the store that breaks groups up. This was a frustrating visit because I was there to just turn in equipment. Yes, I was giving Spectrum the finger. But I had to wait through this system--behind people with all kinds of cable and mobile issues. However, my turn was very easy. Jai received my equipment, gave me a receipt, and asked if I needed anything from my account while he was in it. That was nice. And it made me feel good to know the return was happening directly in my account. So, frustration for waiting was gone. This ended up being a good experience.  Side note: The store was VERY COLD.  It's hot in TX, but this cold was ridiculous! read more

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I have put up with Spectrum's unreliable service with regular outages and no credit for the loss of service for a couple years simply because they were cheaper than google and I don't need the extra speed. When my price went up with no notice, I called to see what they could do for me. I explained that I was willing to put up with the unreliability because it was $20/month less than google, but not for the new price which was almost the same. They guy was nice but said there was nothing he could do. So I added google service a few days later. I called to cancel my Spectrum service and all the sudden there were all kinds of deals. I told this guy over and over and over again that I was no longer calling for a deal - I just wanted to be disconnected. He ignored me for over half an hour despite many requests to just disconnect my service. Once he finally quit rudely ignoring everything I said, he then informed me that I was still required to pay the entire final month bill even though it arrived after start date for the month with no warning about the increase and there still being two or three weeks until the end of the service month. Spectrum is a dishonest and unreliable internet service provider. If you don't need reliable service, you might be able to put up with them until the sign-up deal ends, but you'll have to keep track of that since they will spring the jacked up rate on you without warning. But if you want decent service or any honesty at all, you'll have to look somewhere else. read more

Absolutely horrible and unprofessional customer service. Tried canceling my cable and home phone and the rep on the other end started yelling at me. Spectrum is complete trash. I would give zero stars if I could. read more

Tenisha with customer service was amazing. Friendly and professional. Easily defused any aggravation. Definitely 5 star customer service

always the same game, fill the holes, fill the gaps, when you call complaining that the signal is gone or too weak, magically after few minutes signal data is back, and after 30 0r 40 min is fluctuating again and again, the worst provider i have ever had, the tragedy is that where i am there are not other providers so i am forced to use this s... read more

They have no option to cancel online. The tier 1 reps are not authorized to cancel services. The hold time is over a hour. So far I'm 1 hour 30 minutes on hold and still no representative. Just add a button to cancel online. This is the biggest waste of time. No respect to customers on the way out the door. Great way for me to never want to come back in the future. read more

0 stars! I don't understand how you can be wrong about every single thing we talked about and on top of that order the wrong phone! thank you spectrum for making me realize how stupid yall are! thanks xavier for making this process take even longer and just saying a bunch of bull that was not right! bravo to your whole company! the 1.5 stars is generous for yall being so incompetent! read more

I was a customer of Spectrum in the Austin Area for 7+ years and I recently ended my internet service with them due to inconsistent up times and speeds far less than what I was paying for. When I called to cancel they went through everything to try to get me to stay. They talked about how great of a customer I was and due to that they can upgrade me for half of what I was paying. I declined since I already went with another company. I cancelled my service on Oct 6th. Today Oct 22nd I received a bill for the service that I cancelled and when i called they told me that the bill came out on Oct 4th and there was nothing they could do about the charge. The person i spoke to when cancelling never mentioned that i would be charged again for the service, and when I asked about the loyalty and the 7+ years that i had with them once again they said there was nothing that they can do. I WILL NEVER USE SPECTRUM AGAIN! Loyalty means absolutely nothing to them. read more

Joanna at Spectrum has outstanding customer service skills. She was so helpful, knowledgeable, pleasant and a superb person to talk to with our Spectrum needs. read more

What a horrible customer service Spectrum provides, they charged for the daughter internal service $80 a month and i asked them to cancel and prorate for the month and they said no, you have to pay for the whole month. They will not help with providing pro rate to cancel and very bad customer service. They have monopoly and they take advantage of the situation, what a bad ethics of the company. Wish there were option? read more

Your bill is different every month instead of one set rate it doesn't make sense they just ripping people off plus the Internet is slow

TERRIBLE SALES TEAM. Her name is Jess. Her number is +1 (512) 787-3704. She texted me from her personal number to my phone. She was at the Walmart and I told her numerous times that I don't need it but she kept pressuring and said that if I get it I don't have to pay anything and if I decide I don't want it that she will come pick it up herself. the same day I told her my roommates do not want it. And she said to wait 3 weeks and she will come get it. Now I have a $100 bill and she gave a lot of attitude and blocked my number. I have a huge problem with this. I have never connected it or used it. Then she nagged me to connect it so she can win a TV!?!? This is insane to me. read more

Spectrum - Have attitude and went back on what she said. Then blocked my number. - Television Service Providers Near Me - Austin, Texas

If ur going to work here expect to work everyday and having one day off , even tho they give u a schedule that's supposed to stay a schedule.. yet boom you can't see ur family or spend time with them don't recommend it AT ALL read more

Spectrum.... what can I say about you? You call constantly with Marketing and then when you have us a customer, you don't do crap for us. Why should I call multiple times to get a service fixed, something that should work pretty flawlessly? Why should I have to go get a modem and put it in myself and stand in line for hours? Why should I have to wait DAYS to get a tech out to my home? Then, they wanted to only credit $6.66 a month for 4 months of very very very very spotty service. The credit number above look familiar? Well, there you have it folks. read more

They have a news channel. That automatically comes up when you first turn on the TV so you're forced to watch it. It's all lies & contextually false. Spectrum is pumping out misinformation 24/7. I take it personally when my news networks is built on Stone Cold LIES. You are the worst cable network in AMERICA read more

If you're just getting off work and abruptly walk in-store, good luck . This has to be the most egregious wait time in internet service history . If you are aware of this problem and have an ounce of cognitive function and proceed to make an appointment,still, good luck. The fact that even with an' appointment you're still waiting is a serious conundrum . This company has a serious issue of professionalism, they will have 6 desk open but only 3 will be occupied. Monterey gain over customer satisfaction is an obvious view point of this company . This needs to be fixed . read more

Prohibiting Spectrum techs from assisting disabled 82 year old senior citizens from lifting and connecting TVs up to a fireplace mantle, seems not only poor customer service, but a policy that is in violation of the Americans Disability Act. read more

Great customer service. attentive compassionate and very trustworthy this experience with Ms Karen what's her name she said she was one of the supervisors colleagues I'm assuming a group of team of managers I couldn't find the location exactly where she is but that's the experience I got when communicator with her all ears clear words and RIGHT the business!!!! Great job and I hope this reaches the right miss Karen at that website below read more

Spectrum - Television Service Providers Near Me - Austin, Texas

Everything. Worst most dishonest company. They don't follow through with anything. Had them for 2 businesses. Worst service I've ever had. I canceled it. Now fortunately and also VERY unfortunately they are now ran in our rural area. I was very skeptical, but gave it one more shot. These guy's promises are lies. I have so much more to say, but this company is absolute trash. They sell hard and deliver shit. If I could give negative stars I would read more

F*** Spectrum. They can't patch you through to a human being upon calling them. It takes 10 minutes or more of fighting the stupid virtual assistant just to get through to a representative, all so you can ask 1, 2, maybe 3 questions about your service, none of which are questions they have as an option for the virtual assistant. Worst customer service experience always involves these "you gotta talk to a machine before you get to talk to a human" garbage. People, please stop giving them a monopoly on internet service. read more

REFUSED TO CANCEL SERVICES OR REFUND OVERCHARGES. After requesting our services be cancelled in June of 2023 (and proving that we did request the cancellation), Spectrum did not shut down our services, did not confirm if we wanted them shut down, and then continued to bill us for a full **year** without any further notice or care that the modems had all been disconnected. For more context, my wife and I had a newborn baby (born in late April) and were moving to a new home. Spectrum called the future house and asked if they would shut down their services... the future house's owners didn't answer. We decided not to buy the other house, instead, moving somewhere else. So Spectrum had called someone else asking if those services should be shut down, never called back their client (us) who had asked for our services to be shut down, and then decided everything was groovy and they should just keep billing us, even after the modem was shut down. Completely, utterly illogical. So here's how this happened - Spectrum never called us back to confirm the services were being shut down, because **they do not create a case ticket that you are trying to shut down your services...** (this is what they told me on the phone today, whether that is true or not). I.e., you better drive the bus and make sure it happens, because they won't care and will happily keep billing you. We just identified this a year later when running a comprehensive audit of all expenses and trying to figure out what was happening with our budget. When we brought all of this to Spectrum, their response was very cold, stating that they can do nothing to help us, and that we can feel free to bring a lawsuit. Well, wish us luck! read more

Spectrum is the worst. It was a big mistake to move to spectrum. I've had it for a while now and every month there is an outage no less then 4 hours. They increased the bill. Now the are slower than before. read more

The Wi-Fi drops 2-3 times a week most weeks. If you call for a reset during the day you get a robot and have to battle for a real person. Funny thing if you call after hours, they tell you the office is closed and not even the robot offers to help you. Highly unreliable. TO BE FAIR, when it is actually working it is fine with fast enough download speeds. read more

just don't the speed is horrid and they charge you for service of days you dont use if you cancel-this is what I received from the agent: Thank you for sharing that, here at spectrum we're a monthly subscription service so we charge for the full month. read more

Zero Stars if I only could! The worst company ever! I cancelled my cable and phone but made the mistake of keeping the internet! Now I am on day 3 within one week with no internet service! I work from home and suddenly I am disconnected from meetings with no warning and connection does not resume for hours! I contact them and Shawana offers a $2 credit! I told them I will cancel and they tell me to do what's best for me but I will be still be charged till the end of my billing cycle! I will no longer be held hostage by this madness! Google Fiber here I come! read more

Spectrum - Television Service Providers Near Me - Austin, Texas

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I would not recommend this company to anyone to either work for them or to have service with them, I tried to work for this company for 10 days and then they come to me and said that worked for them before and didnt give them a 2 week notice, I asked if they could provide me with proof and they could not. I never worked for this company before so they are lying I would not have Spectrum as a customer or ever want to work for this company for what they did to me. I moved from another state earlier than what i had planned and they pull this on me. read more

Glad to move to Spectrum after AT&T had outages all the time. Difficulty redeeming a $100 Visa rewards card as promised by the company for having an account of good standing and using Autopay. When trying to call in, I was sent to sales while they were "looking into it" and was given a pitch about cell service. I've utilized online chat thrice and been told I would "receive an email" confirming the card's mailing. No email was ever received and I was given another phone number to call. read more

"READ" "READ" THEN "READ AGAIN" Spectrum is crooked as they come!!! They overcharged my bank account for over a year & a half making hundreds of dollars off of me before I caught them & when I did even though brought it to their attention soon as it started & they admitted it was their mistake the crooks took advantage of a disabled fixed income person and only credited back to me a very small amount of the the swindled funds! God doesn't sleep Spectrum read more

If I could switch I would leave today. But the competitor is just AT&T with AT&T Air. I cannot run my doorbell and garage door opener with Wifi from Spectrum hardware. Buy your own is the answer. Customer Service: the hardware runs like intended. It just does not do what you want. read more

after moving to a new location, spectrum was the only provider in the area. After speaking with some initially helpful customer service representatives, we decided to utilize the mobile buyback program. After a month of conversations and calls, trying to enroll everything that met their requirements this was denied by management. During the calls with the representatives, I was constantly reassured and validated that the steps we were doing would result in the buyback program. I ended up spending over $1000 to try and participate just to be denied. read more

We called Spectrum on 3/20/24 to cancel our service. The rep said to hold on while she processed the request. 15 minutes later the call ended. We called back on 3/25/24 to ensure it was indeed cancelled. Nope, it wasn't. We asked to have it back-dated so we didn't have to pay for the last 5 days but were told they couldn't do it because the notes did not specify that we wanted to cancel the service. But get this ... they said the notes DID SHOW THAT WE CALLED AND WERE VERIFIED, AND THAT THE REASON WE CALLED WAS TO CANCEL, BUT THE NOTE DID NOT SPECIFY "WHAT" WE WANTED TO CANCEL! This is some bullshit at its finest folks! It's not our fault their rep didn't enter the info properly. And it's not our fault the rep decided to put us on hold for 15 minutes, then end the call. Bad spectrum, bad! read more

DO NOT TRUST THEM- BUYOUT PROGRAM SCAM SPECTRUM IS MISLEADING AND THEY HAVE SALES REPS KNOCKING ON YOUR DOOR TO OFFER THE BUYOUT PROGRAM AND WHEN YOU SIGN UP - THEY NEVER SEND YOU THE GIFT CARD BACK THAT WAS STATED ON THEIR CONTRACT!! We had Spectrum sales rep knock on our door offering this buy out offer stating that we would receive $500 per line if we transitioned from our current carrier to Spectrum mobile. We had to pay off our phones in order to receive the credit back, We did the entire process and called millions of times - I spoke to so many Spectrum reps that this is becoming so stressful and insane! I've called so many times and your buyout process is a scam you escalated this to so many different levels of management this should be a SIMPLE PROCESS - you offer something and you HONOR YOUR OFFER - I am about to search for LEGAL Advice because our situation escalated to a level that I cannot handle any longer! Every time I call customer service has a different answer.... Management has another ticket that this is escalated - there is NEVER A time frame - they say that the buy out was never initiated - HOW AM I SUPPOSED TO KNOW THAT YOUR SALES REP DID NOT DO something in your internal system this SHOULD NOT BE MY PROBLEM!!!! THEN they all say is Escalated to management - THEN WE NEVER HEAR BACK - WE HAVE A FEW CASE NUMBERS!!! And all we want is to receive the CREDIT BACK from our cell phones that YOU TOLD ME TO PAY OFF with AT&T -all your competitors when transitioning to them GIVE US THE CREDIT BACK in our Account right away - only Spectrum has this BACKWARDS way of doing business. So the saga continues. We just arrived from our trip and found out that there is a new escalation with a New reference 82186982 Management has another ticket that this is escalated again... We have now over $2500 in credit card debt and no answers from Spectrum in when we will receive the gift cards When you knocked in our door and signed a contract about this buyout program - you said it would be simple we needed to pay off our phones and submit the bill from at&t - so we did and never heard back - and all we hear back when calling are endless excuses. The agent said that The buy out was never initiated when we signed up and that is the reason why we are going through this infierno with millions of calls And they have Escalated again to another management tier with no time frame this is insane! This is getting very frustrating and unbelievable on how many times I have called Spectrum and never get this resolved! I am about to start speaking to my lawyers ... and escalate myself all over social media profiles maybe that is the way to be heard and get it resolved which is not at all my style or the way I like to act but I am in desperate need of this money! If I knew i had to go through so much stress in order to get the money that was promised I WOULD HAVE NEVER LEFT AT&T. Also the service is terrible if you want to use the cell phone abroad, just very bad decision. Unfortunately now we are in debt and spectrum did nothing to help! read more

This Internet service is slow when it does work, and very often it doesn't work at all. Outages are frequent, unexplained, and unapologetic. They refuse to take responsibility and blame every outage as our of their control. If this service wasn't being charged to me forcibly by my apartment complex I would never do business with them. read more

HORRIBLE. service is always going out. Customer service is an AI bot that does nothing but take you in circles. HORRIBLE HORRIBLE SIMPLY HORRIBLE read more

Spectrum at least once a month has some type of outage. I work from home and when they have an outage twice in one week, it is unacceptable. All these issues happen and they don't anything to help repair the relationship. They just say we are working on it. Makes me want to move out of Texas so I can get a better WiFi provider. I would not recommend spectrum to anyone. read more

Service sssuuccckkksss do not get spectrum unless you absolutely have to! Service out every day multiple times a day.