What an absolutely infuriating experience I've had with Reallinx. After spending a year with Time Warner Cable Business class I was sold to Reallinx by a sales rep that quit about a week after I signed a contract with them. For a minimal savings per month, I was sold on 'local friendly service' that was more personalized than dealing directing with Time Warner Cable. Not even close. From the get-go we started noticing hiccups in the service. Slow internet speeds (slower than advertised), increased downtime and spotty customer service. After having to move offices and maintain our internet service (we're an internet-based company), we were made to sign another 1 year contract with them. Within a month of signing the new contract, we had enough. For 3 months, they had charged us $1400 over our invoice. We had increased downtime, enough to where some days we needed to send employees home so we could get our work done. What was Reallinx response? "it's not our fault, it's time warner's fault'. Every. single. time. We would call Reallinx, be put on hold, and wait while they called TWC to figure out what was wrong. Why can't I jut called TWC directly and deal with the problem faster? What's the point of Reallinx? TWICE, we had a Time Warner Cable tech come to our office telling us that Reallinx support had no idea what they were doing. The customer service has been terrible. So I'm an unhappy customer, I would like to terminate my contract. However, while Time Warner Cable (the REAL provider of our internet) has a flat termination fee of $175, Reallinx has a termination fee of the 'remainder of the contract', meaning...just about the full year that we have to pay. Ridiculous. Even though we've given them a 30 day notice to not renew our contract (standard among most industries), we've just been informed the fine print reads that they require a 60 day notice. We're now locked back into yet another year with a service we absolutely do not want and do not recommend. We either pay them for a full year of service, or stay with them again. Ultimately it's our fault for not looking at the fine print, but seriously. They don't care about their customers, they have no interest in whether we're happy or not, and hold us to an unfair contract. Not local business friendly at all. I do not recommend them at all, and will continously tell all my central Texas customers and colleagues to stay far away from them. Worst integrity I've seen in a company in Austin in years. read more

I didn't think it was possible to have poorer internet and customer service than Time Warner Cable or Comcast. But then, we got Reallinx and it is by far the bottom of the barrel scraps. Here are the main reasons: 1) Shotty internet. We never had a reliable stream of internet at our office since we got them. Although Reallinx resells through Time Warner Cable, we rarely had trouble with TWC directly as far as internet connection goes. 2) "They don't know WTF they are doing". There were 2 times when the Time Warner representative came out to our office to pick up the old equipment since we moved offices. Unfortunately, there was a mixup in communication between Reallinx and Time Warner, so they ended up taking the working modem, which took our internet down for a day and a half. 3) Billing incompetence. For 3 months from Nov '14 - Jan '15, they overcharged and billed our account an additional $1,400. Reallinx had no idea what happened and they did eventually reverse it after those 3 months. It was pretty damn annoying having to deal with it in the first place. 4) Ridiculous termination agreement. This is the most absurd termination fee that I have ever seen, and it's my fault for not catching it and signing up for Reallinx in the first place. Most places like TWC have a flat termination fee of $175 if you cancel, and you have to give them 30 days. Not with Reallinx! I gave Reallinx more than 30 days notice, and they replied with needing 60 days notice, or else they will charge us the remainder of the contract (which is pretty much the rest of the year). Stay away from this company fellow Yelpers, this company is garbage. read more

I've been a customer of RealLinx for many years and been very happy with their products and service. They were recently purchased by GTT and I'm here to tell you to RUN AWAY. I have to assume all the original RealLinx staff was fired or quit under the new corporate jack boot. I ordered 3 new phones, same Polycom models I have. It took 10 emails over 30 days before I got the phone on site and I'm now on day 5 of my open support ticket because they don't work. It's obviously a licensing issue on their end. I've been "escalated" to tier two the last 3 days in a row. They have called me back ZERO times, while I check in with them 3-5 times a day. Some drone takes down my info and MAC addresses of the devices over and over and over. read more

Reallinx was evidently bought out by GTT. Since that happened there has been one error after another on our bills. GTT is very difficult to contact. They don't return calls and will ignore emails. There is basically no customer service to fix problems that they seem to routinely create. read more

Customer service was great. Reallinx made sure I was well informed with each step for install. Love our new system, and the price was right. Scott was terrific to work with. I will be recommending them in the future. read more

As a business owner myself, I have never before given any company a bad review, however I feel it is necessary no one else experiences the issues that I have endured while dealing with Gabriel Diaz and Reallinx, Inc. If I could possibly give a negative rating, I would. I was a Realinx customer for many years (about 4) with little to no interaction since the inception of our relationship. Getting my service set up 4 years ago was a nightmare, however, Gabriel Diaz finally stepped in and rectified the issues. As a result, I stayed with the company. Fast forward to February of 2016. My phone system was aging and I choose to move my services over to TWC. After the services were moved (within days) I realized the capabilities were not what I need for my business and TWC was willing to let me out of my contract with no penalties, however TWC needed to be active until all numbers were ported to Reallinx. I contacted Reallinx (they had never contacted me again after the initial contract 4 years ago) to reinstate them as my provider. That is where it all went south. Reallinx was quick to get me a contract and to start the billing cycle. I signed the contract in February 2016. Reallinx was going to port my 5 phone numbers back from TWC, order and configure new phones and set up someone to come out and hook up the new "faster" internet. In March 2016 I was paying both TWC and Reallinx as I waited for cable, porting and new phones. I called and emailed Reallinx weekly asking status. I could never get a return call or a coherent response of when all of this would take place. April came and I was still paying both TWC and Reallinx, however I still did not have any services that I had been paying for from Reallinx. During this time I was calling Reallinx daily. My "new", "faster" internet was finally about to be installed mid April. When the technician came, he was a TWC tech. He could not understand why I was disconnecting 1 TWC box only to install as "lesser" quality TWC box. Cable aside. I still did not have my phones. I had been emailing multiple times per day. I copied Gabriel Diaz on quite a few of the emails. I left voicemails for Gabriel Diaz. He never once responded. At the end of April I finally received phones. I thought I was finally getting somewhere. Unfortunately, I received phones that had no use to me because Reallinx had not started the porting process for any of my phone numbers. It was now May, I was still paying both TWC and Reallinx. I still could not get anyone at Reallinx to help me. On June 7, 2016 I finally heard from Gabriel Diaz. One of my phone numbers (the main number for my business) had still not been ported and I sent an email stating to cancel my service immediately. I had months of documented emails, text messages and voice mails I saved everything and only wanted to communicate in such a way that could be traced. When Gabriel Diaz did contact me he sounded surprised that I wanted to terminate my contract. He immediately called someone and my phone number was magically ported. He then told me (in text messages I have copies of) to "give me 24 hours to credit you $300". On hour 26 I text Gabriel (again to have proof) and he changed his mind. He was no longer willing to credit my account. He then said "I didn't promise a refund. I promised a courtesy credit". I have paid 2 companies for 4 months. I am now moving to a new company. My new phones are already in and waiting. My new cable (actually is faster) is already up and running. The new provider has already tried to port my numbers away from Reallinx (the same day I signed with them. Not 4 months later). Reallinx will not release my numbers until June 30, 2016. When I text Gabriel Diaz to have him release the numbers immediately he wrote; "You have a contract with RealLinx. And legitimate term liability". I think my contract was voided by Reallinx months ago when they did not hold up their end of the contract. My attorney agrees. I would like to finish with another conversation with Gabriel Diaz. He informed me he was selling the business. Not certain if "selling" is the correct term for what is taking place. Whatever the case, please be advised as to how Reallinx and Gabriel Diaz "serves" their customers. read more

RealLinx is great. Our Sales Rep Jeremy really took the time to get to know our needs so he could get us the best solution for our data and VOIP phones. read more

My company has used with RealLinx at all our locations for nearly 3 years and I have to say they are totally solid. I use them for my phones and internet and the service has been excellent. I like that they had a single point of contact to work with on my installation, and that same person followed up after we were switched over (unlike other companies that give me the run around). They also notified us of a power outage in our area early one morning that affected our internet, but they had it resolved before I made it into the office. Great service and even better customer support!" read more

And really, it's more like 4.75 stars. If I could give quarter starts, I would. My experience with this company was really good. The rep I dealt with, Kevin K., gave me no BS when explaining things and helping me understand what I was signing up for. He worked with me to make sure that we got what worked best and constantly follows up to make sure that everything is still running as smooth as possible. Thumbs up! read more

Our business has a T1 and IP phones through RealLinx. Since late October 2011 we've began experiencing outages ranging from 1 minute to 30 minutes. This occurs quite frequently. These outages idle remote workers, drop phone calls and cost us an unknown amount of business. For an internet connection that is supposed to have 100% up time, having 2-3 dozen outages in the span of 30 days is outrageous. When we call for support we always get voice-mail. Out of 5 attempts to contact them when the T1 was out all calls went to voice-mail. Only once did we get a return call within the 1hr SLA agreement. All other instances the response time ranged 36 hrs to 72 hrs. When we did get a response we were told it was them but a problem at Verizon and the T1 is up now. There's nothing they can do. Whether or not they can actually fix the problem I don't like to be told there's nothing to be done about it and certainly do not like having them sit on my support call for 2-3 days before responding. Avoid this company! read more

The worst service ever. Great at selliing the product and getting it installed! Horrible at trying to understand your business' needs and meet them. Then, when the service is so intolerable because you can't actually run your business with their poor connectivity, they want you to pay for the remaining term of the contract! read more

I would pass on this company and do more research before settling on a REAL provider. I find any company who vocally views customers as a liability a red flag. I second the motion that this company is terrible so be careful. read more

If I could give them no stars I would. I had reallinx as a service provider at my business for two years. Worst customer service and billing I have ever experienced. A good internet service provider is one I never have to contact. Reallinx was contacted almost every month for one mistake or another. When my contract was up ,I switched back to time warner. On March 11th 2015 a cancellation notice was sent for a contract that expired October 21st of the same year. After time warner reinstalled their equipment ,reallinx sent me a bill for an entire year of service because they supposedly didn't receive my email. I sent them a copy of the email and I was told that there was a misspelling in the email address. This is after a phone call that is recorded and acknowledged by reallinx where I requested to cancel my service. It is very poor customer service to try to trap a customer. If that's the only way you can retain customers you will fail miserably. BUYER BEWARE read more

I would discourage anyone from using Reallinx. They are very serious about their three-year contract with termination penalty. Our service became so bad that communication was unintelligible. We started using our cell phones because we could not understand voice communication using our Reallinx phones. After two service tickets filed and multiple calls the only suggestion they had was the problem was with our Internet provider and we would have to work with them. Our Internet provider told us even after checking the lines to our office that the problem was not their fault. We were stuck in the middle without the ability to reliably communicate and switched to Ring Central which was some better, however we still had some problems. On talking to Ring Central one of their technicians spent quite some time working with me employing diagnostics to help determine that there was a problem with our Internet provider's service. Reallinx did not seem interested in helping us beyond their own service. We asked for an adjustment as we had already paid for all of our equipment up front. They insisted we pay the entire three-year contract premiums at the time of termination without any offer to reduce the cost (this cost us $1800 in unused service). In summary I feel Reallinx gave us poor service and Ring Central stepped up and spent considerable time helping us track down the technical problem with our service. Before using Reallinx I would read the contract carefully and understand they are dead serious about charging you the entire three years' worth of premiums even if you find your VOIP service unusable. Many other services do not require a long term contract. PLEASE look at other providers before considering Reallinx. read more

Interesting that Yelp removes reviews that I read and find absolutely believable and very related to whether one would like to get involved with a business transaction. If this trend holds true, then this review will be hidden also. My firm signed a contract for high speed internet services, were notified about three weeks following contract signing that they were not able to complete service hook and tried to enforce that contract when we finally disconnected our original T1 contract which was a month to month contract. We spent 7-8 months being threatened by a collection agency with them trying to collect about $4,000.00 for early cancellation of a contract that THEY could not fulfill. Our contacts with them were totally ignored and we were in the process of filing a non-performance and harassment lawsuit when a higher up in the company finally took a look at the numerous email communications and existing in force contract and halted the harassment. It took over 7 months! I wouldn't sign a contract with these guys EVER!! You reap what you sow!!!!!!!! read more