So the first time in over a year I needed help because my internet was out. They took 9 days to get here and wanted to claim it was because of "ants" I did not see any ants at all and they claimed it's because they cleaned it out. Did not give me a discount for the service. They literally are scammers, swindlers and bullies. I called Heritage Broadband and they are literally coming tomorrow to set up service. I'm telling you if you are on the fence about where to go DO NOT GO HERE. read more

Horrible customer service their tech caused over a thousand dollars worth of damage to my roof and they refused to fix it. They referred to their contract that states that they are not responsible for damage to your roof. Worst customer service I have ever experienced. read more

I called to address an issue with the internet. Just got off the phone with Julia Larson at the Georgetown office! She was rude and short and kept talking over me when I tried to talk! She then proceeded to tell me they don't send out technicians anymore and it's all handled by phone now or computer. I have been with Western Broadband since the day it started and have had a technician out at my house several times over the years. She said I'm a manager and I only answer to the CEO of the company and that's they way it's been since she's been there for 12 years! read more

Ok customer service until you get started. The service was bad. We bought several different routers, but it didn't change the poor service. We quit calling tech support since it wasn't better after calling. They were very inflexible when we missed the cutoff for canceling service around a weekend and holiday. We are paying for 29 days of service that we can't use. Not what we expected from our first call to check service. If you have a choice choose a different provider. Would give negative stars if I could. read more

Simply terrible internet. We pay a lot for high speed internet and high speed rarely ever happens. Its common to have the internet drop or be very, very slow for no reason. read more

Been a customer of Western for 6 years now, and a consumer of wireless internet for 14 years. Rural wireless ISPs can be pretty hit-or-miss. Some of them are just fundamentally bad (for example: Rise Broadband) and some of them are well run but they might have spotty coverage where you are, and/or old equipment - issues that can completely ruin your service. Western seems to be a fairly well-run company. FWIW I have only had to call Customer Service once or twice over the years, but each time they ended up resolving it to the best of their ability. My complaints are few but they do exist; their website looks like it was made as part of a high school computer class. Their prices are a LITTLE high for the bandwidth tiers they offer, although not unreasonable. And I really wish they had the equipment to support higher bandwidth tiers - the current highest being 15Mbps which isn't fantastic these days. read more

DESTROYED OUR HOME - They uninstalled the antenna from our new home and destroyed the stucco. They left a mess and refuse to pay for fixing. Their manager Julia advised they are not qualified to make repairs but would send someone out to paint over it... They pointed out in the contract they are not liable for damages, it's obvious they are not respectful of other people's property nor diligent with their work. In regards to service, why did we terminate service? Speeds always metered less than advertised. Connection drops often or bandwidth chokes down to nothing. Multiple service calls resulting in "it looks like your speeds are fine on our end". Ultimately, we cancelled our service and went with a cell-based ISP. read more

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Horrendous internet provider. If you have the ability-- use another provider. If 9mbps for $100/mo doesn't make you cringe by itself- imagine your internet only working 3/7 days. Most internet difficulties come during the evening, and forget calling tech support. Their tech support hours reflect 8AM-10PM. Realistically, they close at around 3PM and you will just be on hold indefinitely. Giving them 1 star is way too much, unfortunate that it's the minimum. read more

I had western broadband for about 5 years when I first moved to a rural neighborhood in Georgetown. I had the 10 mb service and paid around $150/mo. The service was reliable and the customer service was great. A human always answered the phone and knew what they were talking about. On the downside, compared to wired services, the bang for the buck isn't great. Now I have suddenlink internet only at 500mb for $100/mo. My experience has been good (knock on wood). I am told if I ever need service that I will miss Western Broadband. read more

Again having issues with service. I've done speed test and when i have dropping off speed it indicates slow speeds. I called into service and basically they said "deal w/it" I should have NEVER gone w/this service. You would think paying $140. a month would give some sort of predictable quality of internet speed so I could watch ONE 1080 TV streaming the lowest quality??? NO can do ..........I'm thinking I'll have to chalk this up to lesson learned and get dish or direct TV dish and seperate hotspot from AT&T for internet usage. Unless you have NO choice don't use this company if you're trying to stream TV. read more

I would have to tell you to save your money. Equipment is outdated and slow and unreliable. Most providers are adding speed and unlimited data for a better price. I wasted 1 1/2 years on a terrible product and service. read more

I've been in the IT support business for 11 years and interacting with Western Broadband for 10 of those years. They are not perfect. Neither is my company. But they have always been responsive to us and helped us when there are problems. Their tech is solid: land line to microwave to the customer rooftop. We have a couple of commercial accounts with them and, in one case, an office of 15 users just hums along and has for years. For another customer I've replaced DSL with Western Broadband and been really happy with the results. The prices are what they are. It is not cheap to supply bandwidth like this and they have a huge overhead for equipment and service so in my opinion what they provide is well priced. We have and will continue to recommend them. read more

I have had Western Broadband for 2.5 years, paying $150 per month for a 15 mb service. They have never achieved that rate, hace had many outages on their end, will not give credit when they're down, and now when I've changed to a company that has proved 50 mb service for half the price Western Broadband is refusing to credit me back for a whole month wen we disconnected on the 2nd of the month read more

The worst service, I guess this is why they have nice people working on their phones. I bought this house 5+ years ago, it had Western Broadband so I kept it. What a mistake. My service goes off sometimes a dozen times a day. They say it's my equipment. Got new equipment and new wire, still same thing. They still say it's my fault. They have never once offered to come out and take a look. And when I requested it that said it would be a charge. We had never had over 5mbs until I went one step up to and it sometimes reached 12mbs. Now I switched to HERITAGE BROADBAND, Wow what a difference, NO Contract, Super service, if you have a problem you can't resolve they come out and fix it. HERITAGE BROADBAND IS 27mbs, on the cheep plan. ALSO, I made 2 payments for the my last payment and they are going to keep the last payment even though they have not provided any service for that time --- that month of service had not started yet. ALSO, Western Broadband is using outdated equipment and they want it back. Must mean they are going to give my problems to someone else. William S. must be getting a kick back. There is no way this is a 5 star company. DON'T USE WESTERN BROADBAND. read more

We have used Western Broadband as our internet provider since moving to Weir, Tx in August of 2014. We have had nothing but problems with the quality of their service and their customer service representatives. We are paying $65 a month for 2 megabytes/sec - this means is that we are paying twice the amount for 1/4 of the service through any other provider. We are told we can pay $20 more a month and be moved up to 5 megabytes/sec. Example: Time Warner Cable charges $29.99 for 50 megabytes/sec. We are in a small town so we have no other choice, but to go with this company if we want internet in our home. We have spent hours upon hours on the phone with tech support to figure out why our internet drops every evening at 10 pm (oddly the same time the company closes), so there is no way to even troubleshoot the problem. When we are able to speak with someone about the problem we are met with rude customer service agents that tell us it is our fault and our problem. That they cannot and will not do anything to help. I asked to speak with a manager and was told that since it is a small company there are no higher ups to speak with, leaving us with absolutely no recourse in fixing the issue. I cannot tell you how frustrating it is to be stuck in a contract with a company that refuses to even address the problem. read more

If I could give this company less than one star, I would. Their service is horrible and when you call to complain, they run you through the same technical troubleshooting, which yields no different result. Was holding out and hopping their service would improve but that clearly isn't happening. Moving to Suddenlink as soon as possible. Don't waste your time and hard earned money with this company. You will only be disappointed. read more

My son has used this for many years and when I moved into the neighborhood I signed up too. No problems at all. We stream whatever we want. But you do need line-of-sight to a relay tower so I'm sure it works so well for us because we are up on a ridge. We can't get cable so hooray for this service. read more

We've been using Western Broadband for about two years since we live out in the country and cable internet is not an option. Connectivity has been very good, and on the rare occasion we have a problem, customer service has been outstanding. Lightning struck the radio receiver on our tower, which knocked out our service, and the weekend tech helped diagnose the fault. He even went out of his way on a Sunday to get us replacement parts. When the replacement parts didn't solve the problem, the repair crew arrived a couple of days later and replaced the tower's receiver at no charge since it was under warranty. We chose Western Broadband to replace the satellite internet company we originally had because their service has lower latency and higher bandwidth. My husband has been working from home because of the Covid-19 lockdown, and he has better connectivity with Western Broadband than his coworkers in the city using cable internet. read more

I have been with this company for about 5 years. We never have any issues. If I do have a problem which is very rare, they fix it as soon as possible. The price is great for what we use the internet for. Both my husband and son can play their XBox's at the same time with no issues. read more

Much to my surprise this service is stable and it has great customer service. It's expensive compared to other internet providers. I live out in the country and so I don't have a lot of choice. I've had this service for about a year and a half and it's consistent. I would most definitely stack them up against Time Warner and I would expect Western Broadband to out perform Time Warner. read more

Great service for a WISP! I had another company for 2 years and had nothing but problems. Since switching to Western almost a year ago, their service has been great. Great product, knowledgable staff, and great customer service. When I do have an issue, they are very quick to resolve it, and have gone above and beyond on several occasions. I telecommute for work, so a reliable Internet connection is critical for me. I highly recommend Western Broadband! read more

I have been with Western Broadband for almost 2 years. The connection is pretty stable and is great for areas where other companies wont go. Support is quick and I can only remember one time when there was a problem at the tower and it was fixed and back up within hours. Great service and Great Product. read more

The worst internet service ever!! Service is very unstable and unreliable. Customer service is pathetic and non-existent.

Horrible customer service. Everyone at this company seems to be on edge since they started to get competition in Georgetown. It's pathetic that they still want to charge $160/month for 20 Mb down. Their technician was rude to me and my wife to the point I refuse to let anyone from this company on my property. The worst. Soon they will be a bad memory. read more

I live in Jarrell, north of Georgetown. I have been with Western Broadband about 6 years, since before WB bought out PM Wifi (still have a pmwifi email). WB is expensive, about 3 times what some other services cost. But, I have stuck with them for 2 reasons: 1.) They are rock solid as far as uptime; greater than 99% and the connection is consistent and reliable. I'm in IT and WFH 2-3 days a week over VPN. I need a reliable connection 24/7 and WB delivers. 2.) They are the only WDSL provider that can reach me because of the topography of my location. Glad that the one provider that can reach me is so reliable.They also have a local number, you call and get a real person in a couple minutes. And they will do things like hang a static IP outside their firewall if you want. I recommend them highly if you work over the 'net all day -- expensive but easily justifyable. read more

Amazing! We have used this service for about seven years. Living out in the country it is hard to find good internet but now we have. Great customer service and tech support. Very pleased and happy. read more

We would give Western Broadband a ZERO star if it was possible. We had this service for over two years. The performance was consistently TERRIBLE. We constantly used our cell phone wifi if we needed internet. I called in several times to see what could be done, They never could get a resolution. To make things even more terrible when we canceled our subscription, they charged us for the next month -- OK, then leave the service on... but no they wanted us to pay, while they immediately sent someone out to pickup the old out-dated equipment. For what they charge each month, you can easily add a couple lines to the Verizon unlimited data plans and be ahead - performance is 5X - 10X using Verizon vs WB and the cost is less also. We were also amazed at their lack of customer service skills. read more

I've been their customer for nearly two years now, and just upgraded my equipment for a higher bandwidth now that my household has more internet users than it did when I first signed up. As with my initial installation in the fall of 2014, the service provided when they arrived here was professional and friendly, fast, pleasant, and problem-free. Terry showed up a bit early today, which was just fine considering that I was not thinking about how it would be 100 degrees outside before he left if he had shown up when I requested he arrive. I should also mention that I called at approximately 8:45 pm to request my upgrade, expecting to leave a message, and was pleasantly surprised when Terry answered so late and was super-nice about it being so late! Their internet is not as fast as some can provide in the city for cheaper, but it's the best I've found in terms of price and service outside of big ISP service areas. Of course, bigger companies treat their customers like account numbers instead of people, and that's never been the case for me with Western Broadband. It might be easier or cheaper to add on satellite internet service to a big company that provides satellite tv, but I wouldn't know since I watch all of my television shows via the internet. Even on a lower tier, I had no problems streaming television shows via all the big sites (Hulu, Netflix, Amazon Prime, and Showtime - HBO has streaming issues even in a big city). Like I said, I only upgraded to better handle having an additional internet user in the house now - the lower tier was primarily only lagging when one of us was streaming and the other was playing an online game via Steam or Battle.net. Their website is very simple, but their online payment system is so easy that it took me a while to figure out how to use it and not be confused because I was so habituated to overly-complicated websites designed to make the customer give up in frustration before ever finding a phone number to call for a problem or locating the information they were trying to find. Their late payment fees are extremely reasonable, and I love that they default to e-mail statements unless paper bills via the postal service are requested. As far as I can tell, they don't spend a ton of money on having really eye-catching webpages, mailing out paper bills, having unnecessary and redundant office staff, or a lot of unneeded frills. They charge a reasonable price for excellent service and a capable product that makes me wish I had known about them when I was still being bled dry and treated poorly by Time-Warner and a lot of other high-recognition ISPs. I think if I ever move back into the city, I'll consider seeing if they can provide my service there just for the service alone. It's nice to feel like the company I give business to treats me like a human being and a valued customer instead of a profitable annoyance to be tolerated so long as it lines one's pocket. If you're in the middle of nowhere and are weighing your options, I think you'd be best-served going with ECPI - Western Broadband. If you're closer to the city and you have more options, I'd still recommend that you give serious consideration to giving this small-town company your business. The only downside I feel I should note is that no one will answer your call at 3 am when the service goes out and you think it might be something more wrong than the weather, but when that's happened to me it's always been a bigger outage somewhere up the server chain or weather-related. And, it is satellite, so you'll have short outages sometimes during storms, but I still have a better television picture streaming over their broadband satellite internet than some of my friends in town have via their land-based cable television providers. And, in case anyone is wondering, no one paid me or in any way encouraged me to review their product and/or service. I just saw they had very few reviews, and I think this company deserves all the business it can handle - they are just that great! read more

we have been with western broadband for almost 7 months now, the service is tops, not sure about customer service because we have never had any problems, even during storms.... gaming is no problem even with the lower price. very happy so far... read more