I contacted this company to come and run cat6a and cat6 for some network gear and PoE cameras. I am…read morevery happy with the results and will most definitely be contacting them again for any next work i need done. The work was exactly what I asked for and the final result is very clean.

Fusion saved me a ton of time and effort by racking and configuring my UDM Pro, PoE switch and…read moreinstalling APs throughout. Everything worked perfectly. I will rehire them for future work.

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.

The tech. told me what was wrong in a timely fashion and had me with a New Computer within 24Hrs. I…read morerecommend this company to anyone in Austin who needs a refurbished computer or computer repair. The company has a flat rate and they have pick up and drop off available upon request. Edit - Delete

Love these folks. Were very efficient, professional and amazing! So grateful. Will always use them…read morefor my tech needs!

My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

The internet itself is fine but this spectrum store is lacking efficient service. Everytime I come…read morein here I feel like I lose 3 hours of my time. Go to another store if you need to go to a Spectrum location.

If I could give Leo with Telco more stars I would. Leo came to clean up the mangled mess we had in…read moreour data closet. If we so much as opened the door, something quit working. Our phone and internet frequently went down due to loose wires. Leo took care of all that. He worked magic in the closet and now it is clean, organized and we don't have to worry about our phone and internet going down. He was pleasant, kept me informed throughout the process and cleaned up when he was done. The price was fair and he scheduled us very soon after we called asking him to come do the work. We could not be happier! This is a company you can trust to do the job right the first time and even better than your expectations.

From the owner: Telco Data specializes in Business Telephone Systems, Hosted Telephone Systems, VOIP Telephone…read moreSystems, Traditional Telephone Systems, Structured Cabling, Data Cabling, Voice Cabling, Data Wiring, Voice Wiring, Telephone Wiring, Fiber, Coax, Telephone Service, Voice Service, Internet Service, Server Installations and Upgrades. Business & Commercial Services Only - No Residential Services.

This was one of the most frustrating customer service experiences I have had with Verizon…read more I am the account holder in Florida, and my daughter is in Texas. After multiple calls with Verizon to resolve a shipping problem involving her phone, Verizon gave us the address of the store at 9705 Research Blvd in Austin as the location to go to for a solution. I stayed on the phone during her visit because I could not be there in person, and as the account holder, I needed to explain the situation directly. That is a completely reasonable scenario when the customer and the account holder are in different states. Instead of listening for even a moment to understand the issue, Angel shut the interaction down almost immediately. He told my daughter he could not help until she was on the account. Whether that was policy or not, that does not excuse the way he handled the situation. He refused to speak with me, even though I was on the phone and available in real time as the account holder. He would not hear the explanation, would not try to understand what Verizon had already told us, and would not engage long enough to determine whether there was any legitimate path forward. My daughter even tried to help move the situation toward a solution by asking Angel whether her dad could speak to him directly on the store phone, since I was the account holder and was calling from another state. Angel indicated that would not do any good. That response made it even clearer that this was not about trying to help within policy. It was about refusing to listen at all. What made it worse was his attitude. When my daughter asked if there was a phone number I could call, I heard Angel respond, "for what," in a snarky and dismissive tone. That response was unnecessary, unprofessional, and exactly the opposite of how a manager should speak to a customer. When she asked for a manager, he said that he was the manager and, in that context, told her, "I'm the best you're going to get." That was an astonishingly arrogant and dismissive thing to say in the middle of an unresolved customer issue. The issue here was not just policy. It was poor judgment, poor communication, and a complete failure in basic customer service. A capable manager listens first, explains respectfully, and tries to help within whatever limits exist. Angel did none of those things. He did not listen, did not offer guidance, did not provide an alternative, and did not show even a minimal interest in solving the problem. So after all of Verizon's shipping issues, all of the time already spent on the phone, Verizon directing us to that specific store, and a trip to the store after work, my daughter left empty-handed and I was forced right back to Verizon corporate to start over again. The entire interaction was dismissive from the start and useless in practice. If Angel is the standard for management at this location, Verizon should be concerned. Customers should expect better than being cut off, talked down to, and sent away without help by the person supposedly in charge. This experience was so poor that 1 star feels generous.

Save your time, money, and sanity. I visited this store expecting assistance and good customer…read moreservice for my device & home internet. I went in days before my trip to Japan to ensure my device was ready for international travel, especially since I don't speak the language. I knew I would rely heavily on Google Maps and translation apps to communicate while abroad. They sold me their "BEST" plan along with a "3-day travel pass" supposedly designed for travelers. To my surprise, the device didn't work when I arrived in Japan. I reached out to their customer service line for help, but received no assistance. Thankfully, I was able to use my iPad mini with an eSIM I purchased from Klook to communicate. However, when I returned to the states, I continued to experience issues but now with missing signal and calls for nearly two weeks. I reached out to the individual who sold me the plan, as well as to their location, but got no response. I also contacted the store where I made my original purchase, only to be placed on hold for long periods. Recently, I visited another location in Austin, where I finally received help. They managed to get my phone functioning correctly and improved my internet connection by providing the gray tower. I brought the white box back to return it to the original store after waiting in line. I was turned away stating that the that the driver license was needed to make the return even thou I had a photo of my driver license and could verify with a security pin and I asked her if we could call costumer service together to we get them their device back and she simply stated that she can't because she was the MANAGER --- and she said I don't know why that other store would give your another box it's seem like they're were just trying to upsell you and if you wanted that one you could have asked us. Nevertheless I don't think there's an excuse for all the false promise on selling their product & not delivering and no communication.

So the first time in over a year I needed help because my internet was out. They took 9 days to get…read morehere and wanted to claim it was because of "ants" I did not see any ants at all and they claimed it's because they cleaned it out. Did not give me a discount for the service. They literally are scammers, swindlers and bullies. I called Heritage Broadband and they are literally coming tomorrow to set up service. I'm telling you if you are on the fence about where to go DO NOT GO HERE.

Horrible customer service their tech caused over a thousand dollars worth of damage to my roof and…read morethey refused to fix it. They referred to their contract that states that they are not responsible for damage to your roof. Worst customer service I have ever experienced.

Texas Data gives the best and most professional customer service I have ever experienced. Kyle with…read morecustomer support is always knowledgeable about the system and can solve any issue over the phone. I higlhy recommend Texas Data as they make me feel like I am their only customer!!! Great job guys!! Gary Paleface Feed, Spicewood

From the owner: Reliable high speed wireless internet for the Texas hill country!read more

In South Austin section of Austin, Texas. ITC Service Group contractor to install Google Fiber was…read moreoutstanding. Arrived on time and gave us the option to arrive early, he did. Big job included drilling walls and digging in the yard. Took two and half hours. He answered every question that we had and made certain that the whole house was covered. He made sure that equal (Alexa) was covered and the alarm system was properly on the internet. Our technician who installed was Hector DeLarosa.

On January 2026, Google Workspace was added to the Business Phone and I did not have knowledge of…read morethis until I checked the bank transactions. The ABC Bank decided they will charge $30 for all stop payment so that's a price increase this April. 2026. There $2K minimum Business Account balance in effect and $12 will be charge for any lower amount in the account, so it's my life lesson now. Business Phone from Google is not available for 78701 zip code on 3rd St. Downtown, Austin, TX. One Agent told me Business phone is available but lied, phone with GFiber is only for Residential/home phone that I know of in April 2026. After porting the business phone number that took 15 days they told me Business phone was not available so use GVoice (thanks Abe?) and it was free to link to your cellphone. They charge me for Workspace for two months: March and April after I cancelled GFiber internet with them on 2/27/2026. There is no phone number to call for Google Workspace, and I can only chat with GFiber customer service Live agent named Oscar. The phone number (855) 418-8326 is for GFiber. There is no live support personnel or phone number for Workspace Billing Support to get reimbursement for March and April Standard Tier ( that I did not sign up for but was billed for $12.62 after $14+ in February). I have the invoice but it does not have a phone number or email address for Google Voice Inc.1600 Amphitheatre Parkway. Mountain View, CA 94043. United States. Federal Tax ID: 20-3699496 I cancelled once I signed in as an admin. When cancelled, Google deleted the account and I cannot use the old gmail address to sign back in so none of the Chat Bot or prompt can give me a Live Agent. (Learn from me). "Sign in with an administrator account To sign in to admin.google.com, use an administrator account for a managed Google service, such as Google Workspace or Cloud Identity. Learn more about Google accounts." I don't know who to talk to because there is no one and each department is separated. I think I hate Google more each year. How to contact us Contacting support requires having the Support administrator privilege. You can now use Concierge for support. Sign in with an administrator account to the Google Admin console. If you aren't using an administrator account, you can't access the Admin console. At the top right of the Admin console, click Get help . (Optional) If you have multiple products, in the Chat with Workspace support window, click Product, select the product you need help with, and then click Submit. Describe your issue and click Send . (Optional) Click on any of the suggested sources shown below the reply. To be connected to a Google support representative, enter Contact support and click Send . You might see a message that says you've previously contacted support. If your question relates to an existing case, click Support case and then select the case name. Otherwise, select This is a new issue. Select one of the following: Click Chat to open the Connect to live chat window. Click Email to send an email to Google support. If you selected Chat, in the Connect to live chat window, do the following: Select your support language. In the Provide more details field, enter a full description of your issue. Click Connect to agent. You are returned to the Chat with Workspace support window and placed in a queue until a Google support representative is available. Having trouble accessing the Admin console? For help, go to Can't sign in to the Admin console. Get Google Workspace help online

What an absolutely infuriating experience I've had with Reallinx. After spending a year with Time…read moreWarner Cable Business class I was sold to Reallinx by a sales rep that quit about a week after I signed a contract with them. For a minimal savings per month, I was sold on 'local friendly service' that was more personalized than dealing directing with Time Warner Cable. Not even close. From the get-go we started noticing hiccups in the service. Slow internet speeds (slower than advertised), increased downtime and spotty customer service. After having to move offices and maintain our internet service (we're an internet-based company), we were made to sign another 1 year contract with them. Within a month of signing the new contract, we had enough. For 3 months, they had charged us $1400 over our invoice. We had increased downtime, enough to where some days we needed to send employees home so we could get our work done. What was Reallinx response? "it's not our fault, it's time warner's fault'. Every. single. time. We would call Reallinx, be put on hold, and wait while they called TWC to figure out what was wrong. Why can't I jut called TWC directly and deal with the problem faster? What's the point of Reallinx? TWICE, we had a Time Warner Cable tech come to our office telling us that Reallinx support had no idea what they were doing. The customer service has been terrible. So I'm an unhappy customer, I would like to terminate my contract. However, while Time Warner Cable (the REAL provider of our internet) has a flat termination fee of $175, Reallinx has a termination fee of the 'remainder of the contract', meaning...just about the full year that we have to pay. Ridiculous. Even though we've given them a 30 day notice to not renew our contract (standard among most industries), we've just been informed the fine print reads that they require a 60 day notice. We're now locked back into yet another year with a service we absolutely do not want and do not recommend. We either pay them for a full year of service, or stay with them again. Ultimately it's our fault for not looking at the fine print, but seriously. They don't care about their customers, they have no interest in whether we're happy or not, and hold us to an unfair contract. Not local business friendly at all. I do not recommend them at all, and will continously tell all my central Texas customers and colleagues to stay far away from them. Worst integrity I've seen in a company in Austin in years.

I didn't think it was possible to have poorer internet and customer service than Time Warner Cable…read moreor Comcast. But then, we got Reallinx and it is by far the bottom of the barrel scraps. Here are the main reasons: 1) Shotty internet. We never had a reliable stream of internet at our office since we got them. Although Reallinx resells through Time Warner Cable, we rarely had trouble with TWC directly as far as internet connection goes. 2) "They don't know WTF they are doing". There were 2 times when the Time Warner representative came out to our office to pick up the old equipment since we moved offices. Unfortunately, there was a mixup in communication between Reallinx and Time Warner, so they ended up taking the working modem, which took our internet down for a day and a half. 3) Billing incompetence. For 3 months from Nov '14 - Jan '15, they overcharged and billed our account an additional $1,400. Reallinx had no idea what happened and they did eventually reverse it after those 3 months. It was pretty damn annoying having to deal with it in the first place. 4) Ridiculous termination agreement. This is the most absurd termination fee that I have ever seen, and it's my fault for not catching it and signing up for Reallinx in the first place. Most places like TWC have a flat termination fee of $175 if you cancel, and you have to give them 30 days. Not with Reallinx! I gave Reallinx more than 30 days notice, and they replied with needing 60 days notice, or else they will charge us the remainder of the contract (which is pretty much the rest of the year). Stay away from this company fellow Yelpers, this company is garbage.