I am so glad that I found the team at Fusion. We are opening a new building in Austin, TX and I…read morefound them through the UniFi partner network as that is the security system that we wanted to install for self management. They are incredibly easy to work with, understanding when things change (especially when opening a new building and dealing with city permit delays) and even added onto the project when our national IT vendor wasn't able to install the needed networking equipment last minute. Cris and his team are very professional, do great work, and are very reasonable in cost. Need a personal recommendation on the specifics, ask them to connect you with me by email or phone and I'm happy to talk more about the work they did for us. Thanks Fusion!

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

I had my first bad experience with Grande/Astound today. My Internet went out around 2:00pm…read moreyesterday. I called and their automated system said there was a problem at my house they would have to send a technician out to check. System also said the first available slot was between 10:00 and noon, which I took. And the system called me at 5:00 to confirm I still wanted the 10-12 appointment. Before 10:00 I checked and Internet was still unavailable. So planted myself on the couch to wait. (I can't go in to the office, I have to meet the technician. I can't log in remotely, I have no Internet.) Noon rolls around and no one has showed or called, so I call Astound to check on their progress. And was very surprised for the automated system to tell me my appointment slot was between 8:00am and 9:00pm! So I ask for an agent and he is confused by the situation, too. He sees a small entry in the computer that he thinks means they found a larger outage? He asks me to check my cable model, and to my surprise it shows it's connected. So kudos to Astound for fixing the problem. But minus 500 points for not keeping the customer informed and letting me waste valuable work time (as I get paid hourly). (I'll accept responsibility for squandering another 15 minutes to write this review.) I'd always been happy with Grande's customer service--I've been with them for many years. I was a little worried when Astound took them over, but initially I was getting the same great customer service. I'm hoping today was just a glitch and not an omen of things to come...

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

The tech. told me what was wrong in a timely fashion and had me with a New Computer within 24Hrs. I…read morerecommend this company to anyone in Austin who needs a refurbished computer or computer repair. The company has a flat rate and they have pick up and drop off available upon request. Edit - Delete

Love these folks. Were very efficient, professional and amazing! So grateful. Will always use them…read morefor my tech needs!

Make sure to reserve an apt in advance. Corporate chronically understaffs this place, so they are…read moreextremely slow. Even with an apt, you can expect to wait over an hour. I wish there was a better way to split long sales conversations from equipment drop off. It wastes a lot of customer time having them in the same line. Either way, waiting an hour to return internet equipment is silly and fixable.

My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

If I could give Leo with Telco more stars I would. Leo came to clean up the mangled mess we had in…read moreour data closet. If we so much as opened the door, something quit working. Our phone and internet frequently went down due to loose wires. Leo took care of all that. He worked magic in the closet and now it is clean, organized and we don't have to worry about our phone and internet going down. He was pleasant, kept me informed throughout the process and cleaned up when he was done. The price was fair and he scheduled us very soon after we called asking him to come do the work. We could not be happier! This is a company you can trust to do the job right the first time and even better than your expectations.

From the owner: Telco Data specializes in Business Telephone Systems, Hosted Telephone Systems, VOIP Telephone…read moreSystems, Traditional Telephone Systems, Structured Cabling, Data Cabling, Voice Cabling, Data Wiring, Voice Wiring, Telephone Wiring, Fiber, Coax, Telephone Service, Voice Service, Internet Service, Server Installations and Upgrades. Business & Commercial Services Only - No Residential Services.

I had to go into a Verizon corporate store to get an actual physical SIM card for my son's phone…read more It turns out those aren't so easy to get anymore. The people at this store were so great. Super competent and willing to put the effort into making sure I got what I needed. It took almost an hour to do but it went by quickly and they never made me feel anything but comfortable. The best part? They actually made it happen and I left with exactly what I came in for. I'm happy with the services too which I've had for almost two years.

Find another company for cell service…read more I have been a customer since 1994. Yup. That long. Just upgraded my phone. And now my account is locked out. Just like the last time. And the only way to un-f my account is to unregister all my phones, wait for the batch to clear, then re-register all phones. WTF? This company is so mired in BS protocols that they cannot operate at all. Find a new company to do business with at all costs.

I've been in the IT support business for 11 years and interacting with Western Broadband for 10 of…read morethose years. They are not perfect. Neither is my company. But they have always been responsive to us and helped us when there are problems. Their tech is solid: land line to microwave to the customer rooftop. We have a couple of commercial accounts with them and, in one case, an office of 15 users just hums along and has for years. For another customer I've replaced DSL with Western Broadband and been really happy with the results. The prices are what they are. It is not cheap to supply bandwidth like this and they have a huge overhead for equipment and service so in my opinion what they provide is well priced. We have and will continue to recommend them.

So the first time in over a year I needed help because my internet was out. They took 9 days to get…read morehere and wanted to claim it was because of "ants" I did not see any ants at all and they claimed it's because they cleaned it out. Did not give me a discount for the service. They literally are scammers, swindlers and bullies. I called Heritage Broadband and they are literally coming tomorrow to set up service. I'm telling you if you are on the fence about where to go DO NOT GO HERE.

Texas Data gives the best and most professional customer service I have ever experienced. Kyle with…read morecustomer support is always knowledgeable about the system and can solve any issue over the phone. I higlhy recommend Texas Data as they make me feel like I am their only customer!!! Great job guys!! Gary Paleface Feed, Spicewood

From the owner: Reliable high speed wireless internet for the Texas hill country!read more

Gfiber came to the house at 9:45 for my 4:00 appt., I thought wow they're early. Then THEY called…read moreME and said my gate was locked even though the guy had just rung my doorbell and asked where the gate was. The gate does not lock and I was home. Then THEY said my installation would be next. Hours later I called and THEY would see if someone was still in the area and would call me before THEY showed up. When I did not get the call, I called them back for a third time to see what was going on and they said my appt was for the 19 even though at 9:45 on the 12th, I was to be next. Then, THEY emailed me, knowing that I don't have any internet, and said someone would be doing the outside installation on the 13, still leaving me without internet service. I was leaving Astound for poor service and now I can't even get Google to install my service correctly. Will see if Spectrum can do better. THEY called me back today and said that they are working on the outside and should be able to do the inside tomorrow or before the 19th.

They destroyed my sprinkler system. I offered to repair for my time and materials that were 50%…read moreless than 3 vendor quotes that were over $500. I offered $260 total. They agreed and told me to send photos of before and after of the repair. I did so and they then informed me they would only reimburse me for materials because I am not a licensed plumber. I installed the system and I must be a licensed plumber to repair it? Filing a PUCT, FCC, and Texas AG complaint, and taking them to small claims if they refuse to resolve this by paying for both labor and materials. GF treated me like I was stupid when I have texts from them agreeing to my quote. We'll see who's stupid. Google treats residential customers as ignorant peasants. Here is the truth of all telecom service providers: business class vs residential/personal class is actually Elite vs Peasant class. Business class customers have account managers that take care of every tiny issue to keep them happy. Peasant class? Move along before we disconnect you for being difficult.

What an absolutely infuriating experience I've had with Reallinx. After spending a year with Time…read moreWarner Cable Business class I was sold to Reallinx by a sales rep that quit about a week after I signed a contract with them. For a minimal savings per month, I was sold on 'local friendly service' that was more personalized than dealing directing with Time Warner Cable. Not even close. From the get-go we started noticing hiccups in the service. Slow internet speeds (slower than advertised), increased downtime and spotty customer service. After having to move offices and maintain our internet service (we're an internet-based company), we were made to sign another 1 year contract with them. Within a month of signing the new contract, we had enough. For 3 months, they had charged us $1400 over our invoice. We had increased downtime, enough to where some days we needed to send employees home so we could get our work done. What was Reallinx response? "it's not our fault, it's time warner's fault'. Every. single. time. We would call Reallinx, be put on hold, and wait while they called TWC to figure out what was wrong. Why can't I jut called TWC directly and deal with the problem faster? What's the point of Reallinx? TWICE, we had a Time Warner Cable tech come to our office telling us that Reallinx support had no idea what they were doing. The customer service has been terrible. So I'm an unhappy customer, I would like to terminate my contract. However, while Time Warner Cable (the REAL provider of our internet) has a flat termination fee of $175, Reallinx has a termination fee of the 'remainder of the contract', meaning...just about the full year that we have to pay. Ridiculous. Even though we've given them a 30 day notice to not renew our contract (standard among most industries), we've just been informed the fine print reads that they require a 60 day notice. We're now locked back into yet another year with a service we absolutely do not want and do not recommend. We either pay them for a full year of service, or stay with them again. Ultimately it's our fault for not looking at the fine print, but seriously. They don't care about their customers, they have no interest in whether we're happy or not, and hold us to an unfair contract. Not local business friendly at all. I do not recommend them at all, and will continously tell all my central Texas customers and colleagues to stay far away from them. Worst integrity I've seen in a company in Austin in years.

I didn't think it was possible to have poorer internet and customer service than Time Warner Cable…read moreor Comcast. But then, we got Reallinx and it is by far the bottom of the barrel scraps. Here are the main reasons: 1) Shotty internet. We never had a reliable stream of internet at our office since we got them. Although Reallinx resells through Time Warner Cable, we rarely had trouble with TWC directly as far as internet connection goes. 2) "They don't know WTF they are doing". There were 2 times when the Time Warner representative came out to our office to pick up the old equipment since we moved offices. Unfortunately, there was a mixup in communication between Reallinx and Time Warner, so they ended up taking the working modem, which took our internet down for a day and a half. 3) Billing incompetence. For 3 months from Nov '14 - Jan '15, they overcharged and billed our account an additional $1,400. Reallinx had no idea what happened and they did eventually reverse it after those 3 months. It was pretty damn annoying having to deal with it in the first place. 4) Ridiculous termination agreement. This is the most absurd termination fee that I have ever seen, and it's my fault for not catching it and signing up for Reallinx in the first place. Most places like TWC have a flat termination fee of $175 if you cancel, and you have to give them 30 days. Not with Reallinx! I gave Reallinx more than 30 days notice, and they replied with needing 60 days notice, or else they will charge us the remainder of the contract (which is pretty much the rest of the year). Stay away from this company fellow Yelpers, this company is garbage.