Ali is the real deal, he helped me out as soon as he could! I thought my PC was done for after I…read moredid some major upgrades to it. I spent an entire day trying to fix it and it was still not working. Ali got it back up and running in a few of hours! Do not hesitate to let him fix your PC. From now on he's going to be my go to person for any computer help!

Once again Ali got my laptop back up and running when I had just about given up!…read more He agreed to work on my sick computer even though he had other jobs, and I'm grateful for his flexibility, expertise, and resources. South Austin computers are in good hands when Ali is working on them. Thanks Ali.

These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

The team at ALCON is outstanding. They have always been responsive, informative, and proactive in…read moreensuring that we are up to date with our technology needs. We are proud to have them as part of our team. We know that they add value to our team, and as they continue to grow, they always ensure that we have what we need to keep our operations running efficiently and effectively. They are the IT team I will always recommend!

These guys are awesome. I have worked with them for several years now and they handle all of the…read moreoutside IT work for our 13 locations across Texas, Louisiana and Oklahoma. We have a fairly sophisticated system across the company but they easily manage it all(MPLS, VOIP, managed servers at collocation, etc.). Whether you have a simple issue like email being down or something more complicated related to a MPLS network for example, these guys are very good at handling all of the "fires" that you run into on a daily basis. You don't get the guy who is reading from a script where it starts off with "is the computer on?" kind of talk, so you are wasting time getting them up to speed on what the issue is.

Guess it is true that you don't hire a "geek" when you need a pro -- especially one who charges…read morehalf the price and even includes an unexpected senior discount. I called a popular repair outfit with multiple locations, and after their dispatcher (out of state?) checked for 70 miles around, said they could get my Internet connection back in about a week. *gleep* Computer Pro to the rescue. Jon showed up the next day, fixed the Internet problem and more swiftly and efficiently. Answered questions. Hooked up my printer. Untangled stuff. Solved a number of other problems. Made recommendations. And then he came back two days later when I had a separate Internet crash. No charge, he said, after showing up the same day I called to beg for more help. Claimed the second house call was covered under his personal service warranty. He did not leave me unconnected for the better part of a week, but came at once, diagnosed the problems, fixed them quickly, and helpfully answered all my many questions. Way to go! Jon made the process seem as easy as if I were just borrowing a cup of sugar. Wonderful. Felt more like a neighbor helping out than some big deal inconvenience of an overpriced house call -- and then followed up just as fast for my second round of separate problems. Wonderful.

Great messaging response time, fast availability and great service. Thank you!read more

Terrible. Quoted me one price, took my computer, then doubled the quote. I declined the estimate,…read morethen still charged me the original quote for "diagnostics and driving" without ever fixing the original basic issue. Dishonest business practice and very disappointed, not to mention, problem not fixed. Very good at telling you how many happy customers they have without taking care of the actual one they are dealing with. Do yourself a favor and find a legitimate company, not these clowns.

Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the…read morephone when I had questions. Lousy.

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.