I signed up for a 30-day free trial using my work account. It is advertised as $15 per user/month…read more However, the "trial license" includes FIVE users, and they charge you for ALL of them regardless of whether or not other users are invited. I contacted them on a Monday morning to cancel my account (the free trial expired over the weekend). Customer service gladly "cancelled my account", then charged me *$375* FOR THE MONTH. I thought it must be a mistake and they must have somehow billed me for an annual plan, so I kept emailing them. They provide polite responses while dodging ALL questions about refunds and licenses. Finally after a week of emails, they told me "Thank you for your great questions. The bill you paid is a monthly fee for the subscription, not an annual fee.". That is as close to an answer they ever gave me, and I finally realized they charged me for all 5 users. They will NEVER tell you directly that they won't be refunding you. They are VERY sly - watch out for these guys. It is worth noting that within the application, there is nowhere to cancel your account - not in the profile, members, account, billing, or licenses, sections, so you have to call. Their customer service is slimy. It's an obvious scam after it happens to you, but the product seems legit at first. Avoid these guys at all costs.

Total scam. Lack of price transparency. Don't call back. Poor customer service. Not a good tool…read moreeither. Terrible company and customer service. Shady marketing strategy. I signed up for the free trail (25$) and surprise after I cancelled my subscription (1 day after, not notification or anything before the renewal date) I was charged almost 400$ because in small letters says "25$ per user". When I tried to talk to somebody , it was literally mission impossible. Enjoy your miserable 400$ instead having a long term client if you attitude would have been different. Your software is not that great either. Only for your info, I went with monday.com, better service and tool!Thieves!!!!

I have been working with Ryan and Pepck for about 8 years now. My wife's company needed an upgrade…read moreto their website. ryan was referred to us from a friend and we couldn't be happier we found him. He made our website so much more functional quickly and efficiently and at a great price. With every request to add a new feature Ryan was always there to help. He is very reliable and does great work. My other company then used Ryan to redo our Corp website to make it more current. And again he did a fantastic job with the design and implementation of all the features and functions we needed. I would recommend him anytime to anyone whether its a small company with a limited budget or a large company that needed a new site with more functionality. Talented, reliable and professional. You can't go wrong with Ryan. If there were 10 stars I would certainly give it to them.

I heard about Ryan through another small business owner who had recently had an outstanding…read moreexperience with him. I was desperately in the market of finding a miracle worker to revamp my poorly done website. Little did I know I was about to embark an an amazing working relationship with a truly great local business. I had a lunch meeting with Ryan and discussed my future plans and hopes for the inner workings of the company. He didn't miss a beat and right away had some great ideas. We made a plan of action, discussed pricing and he got right to work. This company is one of those rare gems that under promises and over delivers. I did not expect the quality of work that was to come nor the ingenious ideas Ryan had along the way. He did what he said he was going to do and then took it a step beyond. Pepck will be the only company I use for all my future web and marketing needs. There's no need to look any further. I'm convinced there is no other company in town that can provide the range of services and quality of work that Ryan offers. He is a magician! Stop reading my post and call him right away, you won't regret it.

THE GOOD I worked there for a couple of months and the…read moreowners are wonderful, well-meaning people, as are all the employees present while I was working there. Relative to other firms, their base pay is higher than the norm, but their commission is extremely low so your floor is higher, but your ceiling is lower. Whether or not this company is worth your while depends on what kind of recruiter you are on. THE BAD Another review mentioned it: they do have a nepotism problem. One employee specifically is related to the owners and is allowed to demean several others with impunity. Multiple times he took me aside and asked me leading questions about why an employee would do something or otherwise trash talk them to me. This was made known to the owners, but to my knowledge, they took no action. He created a toxic work environment, though it wasn't NEARLY as bad as several other places I've worked. With the exception of this one employee, who likely isn't going anywhere, the company is great and I would highly recommend going there if you think you can put up with his nonsense and recognize his drama for what it is.

SOAL has a great company culture! They've been in business for over 7 years and are making a big…read moreimpact in the local job force in Austin, TX.

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Was sold a 'replacement' computer that did NOT have the proper cable output for my network…read more Was told problem was the cable, so bought one, didn't work, but bought another, which didn't work either. paid hourly rate to tech to route cables thru walls, only to learn that the computer itself was the root problem. Tony, who seems to manage all finances, not only refused any request for offsets, but refused to discuss the issue, forcing me to pay his total balance of $3000, then banning me from further service. The management style is heavily passive aggressive, and the result is thousands spent with no end in sight to a functioning network. Tony REFUSES to speak w me now, much less come see the problem that his company has created, and now I must pick through all the parts left scattered around my office by the tech, who ALSO is avoiding calls. $135 Per hour to route cables that were never going to work, but NOW its all my fault for not specifying an exact computer replacement, when they ALONE decided which computer I needed. Does this sound like a company you wanna work with?

I own and operate a successful coffee shop in Austin. We have as many as 80 wifi users at one time…read moreon a regular basis. I spent almost two years banging my head against the wall trying to manage it myself. You name it, we tried it. We paid for multiple lines, we bought the best routers we could find, changed service providers, threw money at anyone we thought could help us, and consulted with everyone we thought might be able to help us. Nothing we tried was able to fix the problem. We'd pay someone to come out to find that our router had been hacked and the settings reset. They would fix it only for it to get hacked again in a few days. We'd get letters from our different providers that people were abusing the wifi and using our line to download things illegally. We saw Yelp review after Yelp review complaining of our poor wifi. What could we do? We were doing EVERYTHING we knew of. It seemed people thought that we just didn't care but that was not the case. We just didn't know how to fix the problem and it seemed neither did anyone else. That is until Murray from DeepCoolClear came along! I wish I could speak about all the things he has done for us, but half of them are above my head! I know this: now we get Yelp reviews talking about how much our internet has improved! No matter what problem we have that is internet related, Murray has the answer and he has it right when you need it. Our new wifi managed by DeepCoolClear is able to easily handle our 80 plus users simultaneously. Murray also has a plan in place for us if our needs increase. If people are abusing our wi-fi by using bit torrent, etc.. the new system identifies their computer and automatically kicks them off after a certain period of time freeing up the bandwidth for everyone else. When needed, he works with our POS creator to work out kinks there. Even when we are just doing things wrong, when it is totally operator error, he helps us out without a second thought. I'm trying to remember all of the wonderful things DeepCoolClear is doing for us, but there are just so many! I believe our POS has priority when it comes to the internet so our credit card transactions are no longer affected (slowed down) by a high volume of customers. We haven't received any complaints from our service provider about illegal downloads since DeepCoolClear began managing our wifi. They can produce reports and graphs for us to show us just exactly what's going on all the time when we have questions and they are available 24/7 to answer those questions. I have yet to call Murray and get a voicemail at the end of the line. I guess my only complaint is that I didn't find these guys 2 years ago! Seriously, I cannot say enough good things about them. Do yourself and your business a favor and use DeepCoolClear to manage your public wifi!

Murray and Girish have made public wifi work at Spider House for several years now. They…read moreunderstand the technology, they understand my budget, they are very responsive to issues and they are a real pleasure to work with. What's not to love? Highly recommended.