Ali is the real deal, he helped me out as soon as he could! I thought my PC was done for after I…read moredid some major upgrades to it. I spent an entire day trying to fix it and it was still not working. Ali got it back up and running in a few of hours! Do not hesitate to let him fix your PC. From now on he's going to be my go to person for any computer help!

Once again Ali got my laptop back up and running when I had just about given up!…read more He agreed to work on my sick computer even though he had other jobs, and I'm grateful for his flexibility, expertise, and resources. South Austin computers are in good hands when Ali is working on them. Thanks Ali.

I have worked with Patrick multiple times over the years and he has always been a consummate…read moreprofessional and treated me right, if I have problems he's the first I call! Fair prices, great work ethic and quality results!

Getting the actual facts when buying or repairing a computer is not easy to achieve. Patrick is…read moreright on target with his knowledge, service, information and products. He answered all my questions precisely and built up my computer by removing all bugs, making it upgradable to Windows 11 and the computer is now good for another 7 to 10 years. Their adherence to detail is exceptional considering how much information and technology they must deal with. Patrick just upgraded another old PC and once again he performs miracles. I was in the compuer business for 15 years before retiring. I was never as good as Patrick.

I recommend the Computer Repair Connection. Turnaround is fast, prices are reasonable, and Juan…read moreseems sincere. It all began when my son disassembled his out-of-warranty MSI gaming laptop ($2200 new) to replace the charging port. Unable to fix it, he shipped the motherboard to a guy who replaced the charging port ($60) but used so much glue the motherboard no longer fit properly in the case--the guy's advice was to drill a hole in the case, which we didn't do. Instead, my son put the motherboard in without closing the case and then botched the reassembly to where nothing worked. (Laptops are apparently harder to repair than desktops.) Realizing my son wasn't cut out for this kind of work, I took his laptop to the Computer Repair Connection. Juan re-repaired the charging port, completely disassembled then reassembled the laptop, reinstalled the operating system, and reconfigured the settings. I got it back the next day for $200 ($99 for the rebuild and $99 for troubleshooting and software install--all labor, no parts), which was more than reasonable for the work required. (I've paid the Geek Squad far more for smaller problems, and they took much longer.) Juan updated me regularly and stuck to his estimate. A week later, after heavy gaming, the laptop still runs perfectly. I would definitely use Juan again. My only complaints, which are small, are that I emailed the shop in advance to see whether they felt the problem was fixable but received no reply; also, when dropping it off, my fiancé mentioned that the keyboard didn't work (a problem that predated the broken charging port), but the keyboard wasn't fixed and no one explained why. (My research suggests it's an expensive hardware problem, so I probably wouldn't have wanted it repaired anyway. It works fine with an external keyboard.)

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

He's as good as it gets, he's moved to 210 Lee Barton Dr. Anything from Apple Pro to Dell PC and…read moreany phone issues he's done it all for me. Even stopped me from bringing it items in that were an easy fix over the phone. Wish he worked on cars too... anyway 6 out of 5 210 Lee Barton Drive Across from Pitch and Putt (Old Austin, where the Split Rail was).

Great experience. Greg was extremely helpful. Fixed my PC and upgraded all my software…read more professional, courteous, friendly service. Highly recommend!

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Lance is great. Skills and customer service. Got me back up and running quick . Would highly…read morerecommend for your computer needs !

Lance took the time to listen to my issues on my laptop. Kept in touch with what he found. I highly…read morerecommend Lance with any computer issues. Great prices.

Asked for quick help on a Spectrum update. Danny fought them for hours. Got me back up and running…read more Honestly, spectrum has some issues as they "mitigated" my email. Don't BUNDLE!

good customer service great support. will go back for more help!!! he didn't have to answer at ten…read moretill 6 closing but he did.

Fixed all my issues and was completely transparent with the processes he went through, I'm sure if…read moreI handed my machine to anyone else they would have come up with a bunch of different excuses to make me pay for things I didn't need done but Cody wasn't afraid to take on extra tasks that I needed done and was affordable above all. I will use Cody's services again in the future and once you use his services you will too,

Alway very courteous and professional Cody really cares about his customers and is sincere in his…read moredesire to help you get your pc/laptop working! Thanks again!