Customer service is all Robotic and if you reach a human,…read morethey are only able to continue to put you on hold defer to another robot of in knowledgeable human.

AVOID AT ALL COSTS!!! Negative stars!! Turns out there is a…read moredifference in a "retail" and "corporate" Verizon store. This is a "retail" Verizon store. All they can do is sell you stuff and cannot help resolving any issues with the contracts they lied about to sell you. Find a "Corporate" store, stay far away from this location. Staff is very nice when selling you stuff but nasty and not at all capable of helping resolve issues.

This is a great place to get your phone repaired. The employees there didn't pressure me or the…read moreother customer to buy any products or replace our phones. They recognized why we were there and helped us with our issue. My repair took little time. The other customer had a large issue. As her phone was being repaired, a deeper problem was found that required ordering a part. The employee was very apologetic about this and explained how they were going to expedite getting it from somewhere close. What could have been a frustrating situation that could have elevated the temperature of the customer, turned into a calm exchange. The store also has other things like phone cases and phones. I am certain if you are interested in these things, you will receive solid service with this as well.

I have to say, these guys are the real deal! This was my first time visiting this business because…read moreof our plan with Spectrum, and I wasn't sure what to expect. But they call and text promptly to schedule your appointment and send reminders. Very helpful. Plus, they managed to get me in the same day and repaired my phone in about 45 minutes. Big shout out to Jon for making everything possible and doing an excellent job as manager. We will definitely return for repeat business!

stay away from boost mobile. they canceled my service thr same day it was due while i was…read morehospitalized & had no credit cards with me. evidently my autopayment got messed up! i had a perfect payment history with them, but "policy" allowed them to charge my friend $8.96 more than my autopayment balance. and boost refuses to override their computer to refund their ridiculous, uncaring overcharge!!! i will be changing my service to another company, but since boost charged me so much for this month, i will change towards the end of the overcharged service!!! this "customer service""was reprehensible!!

We brought our phone in because the Bluetooth connection kept failing, the young man who waited on…read moreus, patiently took an hour to diagnose and fix our problem, if we have an further problems, we'll bring our phone here.

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

I paid about $80 to get a new battery installed because mine was at about 35% of its original…read morecapacity, and the new battery is also about 35% of the original capacity.

Called ahead and was told it would take 3-5 hours to fix my phone for $120, and was told to come in…read moretoday (3/3/26). Showed up 30 minutes later and was told it would take 2-3 days for $185. Lying to bring in customers isn't an ideal way to show good customer service or a reputable business. Glad I left and went to another phone repair shop not even 5 minutes away and they fixed my phone in under an hour.

Love this place. She repaired the back of my iPhone 8Plus. It was shattered and now it looks brand…read morenew. $150 charge is excellent price in my opinion. Also she repaired my husband's iPhone X. Only took her 30 minutes and his phone has worked perfect ever since! I highly recommend Cellairis for any screen repairs!

My cell phone was not charging. So I went to Cellairis in Walmart, Georgetown, Texas. The lady…read morerunning the store by the name of Sree(I think) fixed it in five minutes. She knows what she is doing. Highly recommend her. I was thinking of buying a new phone, now I don't have to. Thank you Sree!

The guy, long hair, behind the counter could not be bothered less to help me. Obviously customer…read moreservice is not his strong suit and I shall take my business elsewhere. Too many options for poor service in this day and age, do better O'Reilly!

I used to work here for a few years and I can say it's gone extremely downhill I have low profile…read morecar I couldn't access sight of the oil filter without taking it off and draining the oil I had gone to this oreillys and ERIC "helped" me and look up a filter for me I buy the filter and oil and go to change my oil I put on the oil filter and oil no problems start the car my OIL FILTER ROLLED OUT FROM UNDER THE CAR AND I NOW HAVE 7 quarts of oil in my driveway why did this happen you ask it wasn't installers error it wasn't the threads being messed up it was because this employee sold me the wrong filter turns out this dumbass looked up a c6 oil filter instead of a c5 and didn't think to double check with me what kind of vehicle I had Avoid this location at all costs if you do go in have your part number ready and don't listen to anything this guy from autozone now oriellys employee has to say his head is full of hot air and that's all he blows out Jeff fire this guy he's going to hurt more than help if you even care about your stores (Jeff is the district manager by the way)