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Five Below

3.1 (19 reviews)
Open 10:00 am - 8:00 pm

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Receipt policy

I came to the store to return a pair of pants with the original receipt but didn't have tags on the pants. They're policy doesn't say anything about not being able to return without tags. The associate called her manager and she said "No we can't return without tags". So I went into the store found the same pants color and size and got back in line the associate was checking someone out and saw me with the new pants with tags and told the manager then they continued to talk about me and saying "NO SHE CANT RETURN!" They ducked down to keep taking so I couldn't see them then the woman getting checked out even turned around and looked at me. It was so embarrassing I felt so humiliated for only trying to return a pair of $5 pants!! When it was my turn in line the manager ran off then the associate said we can't accept your return and I said well there is nowhere on your policy that says you cannot return without tags and she said there is no store you can return an item without tags and I said I have worked in retail and you can return without tags, especially if I have the same pants with tags right here and she said my manager already said NO so I can't return them. I left the store and contacted costumer service online and told them everything they said their policy doesn't say you NEED tags to return all you need is the receipt! Just like I thought! Anyway costumer service gave me my refund online and I didn't even have to go back to the store to return the pants. Long story short READ THE RECEIPT and if the manager at the store doesn't help or even speak to you contact online customer service they might help!

Printed rug
Patricia H.

First time here today and it's cute. I mean everything is $1-$5 so you get what you pay for. I picked up a few items that i wanted to try. I went looking for pineapple items for the sis but didn't find anything.

Incense sticks
Tanmay T.

Neatly organized and clean store. This was my first visit to a Five below store and I was impressed. They have a decent collection. The product quality seems okay but you know what you are paying. Only thing they want to improve on is the unhelpful associates in the checkout area.

New Round Rock location. Next door to PetSmart in the Ikea shopping center.

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7 months ago

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3 months ago

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3 years ago

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1 year ago

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2 years ago

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7 years ago

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4 years ago

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5 years ago

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6 years ago

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4 years ago

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10 years ago

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6 years ago

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7 years ago

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9 years ago

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9 years ago

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9 years ago

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9 years ago

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9 years ago

I would have chosen zero stars if I was able. The internet says the store opens at 9am. I am here and it isn't close to being open. 9:38am

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9 years ago

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Five Below - electronics - Updated May 2026

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