Switched over three lines from AT&T. Couldn't be more pleased about going to Consumer Cellular…read more They are very helpful and their call centers are located in the United States.

They used to have multiple locations at Target stores all over Austin. Then made the brilliant…read moredecision to end that contract & have ZERO locations in a city of over a million residents. There is 1 location in Pflugerville a NE Austin Suburb. BRILLIANT!!!! They also used to answer the phone with a human - now it's a recording. Cutting locations & customer service is not a good way to improve your reputation. Also no customer service email.

Ana was knowledgeable and efficient. i appreciated her kindness and expertise. Nothing left to…read moresay

ASStownd destroyed everything that was great about Grande. They screwed up the Internet so it's…read moreunusable for anything beyond consuming from corporations, they fired all of the people in Texas and now farm out "customer support" to AI and foreign call centers with people who have no idea what's going on, and cannot fix a damn thing! And it absolutely positively REFUSES to just cancel service! Add to this the fact that they, in vindictive retaliation, sell our personal information to third parties, thereby increasing the level of spam by several fold to my personal phone number and email; and this is one of the worst companies I've ever had the displeasure engaging with! Yelp needs to implement NEGATIVE reviews. One implies that there is any value whatsoever here!

As a whole, I hate AT&T. I would love to stop using them, but I have yet to find a phone carrier…read morethat is reasonably priced, has good customer service and good coverage. AT&T/Verizon/T-Mobile/etc. do not meet all of these expectations. So, ignoring that AT&T is an evil, greedy corporation, I actually found my experience here to be quite delightful. I was switching from an iPhone to a Google Pixel and needed to get my phone activated, data transferred over, and I think a new SIM card too. The Pixel is the first android I've ever owned, so I wasn't really sure what to expect with the transferring. I went in there expecting them to just activate my phone and then either give verbal instructions on how I can transfer the data at home or tell me to buy/download some app that can do it. I walked out with a working phone, contacts and pictures all in place. I literally just sat there and they did all the work for me. The employees were competent and friendly. Not what I was expecting at all. They've restored a little bit of my faith in AT&T and it's nice to feel that the local store will actually be helpful with any future issues.

I am extremely disappointed and angry with AT&T. I switched from T-Mobile to AT&T in April 2026…read morebecause their representative sold me on an offer that AT&T would provide a reward/gift card to help pay off my previous T-Mobile service. That offer was a major reason I agreed to switch. I submitted my final T-Mobile bill the same day I signed up, directly to the manager at the AT&T store. I was told everything had been submitted and that I would receive the reward within 4-6 weeks. Then the excuses started. I was later told the manager had never submitted my documentation. So I went into AT&T's reward portal myself and submitted my T-Mobile payoff bill a second time. I was then told AT&T still hadn't received it. So I submitted it a THIRD time. Since April, I have called AT&T 11 TIMES trying to resolve this. Every time, I was told essentially the same thing: "You'll receive it within 4-6 weeks." I kept waiting because I believed what their representatives were telling me. Now, in September, after months of calls and being repeatedly told to wait, I was finally told that my documentation supposedly didn't qualify because my phone number wasn't printed on the bill--even though the bill contained the other account information and was clearly my T-Mobile bill. Here's what makes this even worse: Nobody ever contacted me to tell me there was a problem with my documentation. If AT&T believed something was missing, they had multiple opportunities to tell me so that I could correct it. Instead, I was repeatedly told to wait. Then I was told the deadline for the promotion had passed in July and that there was nothing they could do. And when I asked for my old phones back, I was told they would not give them back. So after switching carriers based on a specific promotional promise, surrendering my phones, submitting the requested documentation multiple times, and spending months calling AT&T over and over, I am now being told I get nothing. That is completely unacceptable. I don't know whether this was incompetence, poor communication, or something worse, but from the customer's perspective it feels like I was misled and financially screwed over. A company the size of AT&T should be able to honor the promotions it uses to convince people to switch services. If you're considering switching to AT&T because of one of their "we'll pay off your old carrier" promotions, GET EVERYTHING IN WRITING, SAVE EVERY DOCUMENT, TAKE SCREENSHOTS, AND DO NOT ASSUME THEY WILL FIX THEIR OWN MISTAKES. After this experience, I would absolutely NOT recommend AT&T. I switched because I trusted what they promised me, and months later I'm left paying the price for their failure to properly process the promotion. AT&T: You don't get to make the sale based on a promise and then conveniently say the deadline passed after your own system/store failed to properly process the paperwork.

Took my Note 5 in to be looked at earlier today. Yazan…read moreaddressed my concerns while I watched Food Network's "Beat Bobby Flay" on the TV in their waiting area. Minutes later, he emerged from the back room with my phone running as good as new. Fast service at a very fair price! My only complaint is that Yazan was so quick with the repair that I didn't get to see who won "the Arctic Char Challenge" on my show. (No spoilers, please.)

I like to buy all of my phones through rephone. The guys that work there are great to work with…read more They always have really good deals on phones.

Great customer service. When I first got my screen replaced, I hastily made an angry review because…read moremy battery was dying faster than it usually did, but I learned that was simply an issue with the screen itself, not necessarily with the service that was done. The owner himself helped me out and replaced it with a higher quality screen. He really saved a headache. He very easily could have ignored the bad review but went out of his way to help me out, I'll be coming here again for phone cases and other needed fixes. Thanks again!

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!

William help me get my money back for service I never had very professional thanks again Williamread more

Yolanda was super helpful and very patient with our family on a Sunday afternoon. I needed a new…read morephone upgrade and passed down my gently used phone down to my oldest, whom passed down hers, to my son whom passed down his to my youngest. All while we did take a lot of her time, she never made us feel rushed or stressed. So glad we were paired up with her!! Her sweet and funny personality was a PLUS!! Thank you for your help again Yolanda!

I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

Very poor customer service. They would not help me with my account, nor would they provide me with…read morethe phone number of someone who could. I transferred all of my lines to Verizon after the poor customer service I received from them.

I purchased a phone from them and everything worked amazing! And I got service from them tooread more

Very disappointed with the customer service at Discount Wireless. I messaged the shop twice the day…read morebefore requesting information about repairing my phone and received no response. When I finally called the next day, the employee acknowledged that he had received both messages but simply had not responded. After discussing the issues with my phone, I was told they could not provide most of the services I needed aside from a battery repair. When I asked for a written estimate of the potential cost, the response I received was, "If I get to it today, I'll do it." That response, combined with ignoring two previous messages, was enough for me. Very poor communication and customer service overall. I would not recommend this shop and would suggest going to a more responsive and professional repair business instead.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

As I sat for about 2 hours I observed the Mexican representative taking care of all the Mexicans…read moreshe could regardless of the time others had been waiting. I observed her seeing people who came in after ot

I ordered a phone from spectrum to my house. It was stolen in the middle of shipment from FedEx…read moredrivers spectrum is making me liable for the phone and making me call the cops make a police report prove that I'm not liable for it even though I never received the phone, I would never recommend getting a phone from these people.