Listen, Saul is absolutely amazing. We appreciate everything he did for us. Taking the time out, explaining everything, making my husband and I feel comfortable with switching to At&t. If you're looking for amazing service near this location, ask for Saul. read more

Guilty!! Guilty as charged...lol my phone has to literally be on its last lifeline for me to replace it and this was my lucky day. I received a promotional email from AT&T for an upgrade on two of my lines but couldn't figure it out online so I stopped by the store. Tyler was amazing!!! He definitely needs a promotion or bonus for being so patient with me and explaining everything from beginning to finish. He was very transparent on the fees I would be charged and what to expect in my next couple of bills. He showed me the breakdown of how my credits would be applied and gave me details about all my choices. I upgraded two lines with him today and will be returning next week to upgrade another. He even explained to me how I could upgrade my Apple Watch and informed me of an upgrade option to get newer AirPods for half the price. I even insured all my devices which I never done before. Thank you for having wonderful customer service, being patient, and ensuring I had everything I needed and offering recommendations when necessary but also not trying to oversell me. I will be returning to him and this location for all my family's future needs. read more

I was offered a promotion on 2/1, and when I got there, they told me it expired on 1/2. Longtime customer. First very bad experience.

This is the first experience I've had with any major phone company store making updating my phone as easy and painless as possible. The associate who worked with me was very eager and knowledgeable, quick in handling everything. He even got me a really good deal on my case for my new iPhone. Overall a great experience and if you need to head here, rest assured it's not gonna be a nightmare. read more

If you, a customer, have a complex situation or need help with your online account, ask for Lisa. She is extremely helpful, very smart, and able to solve any problem. ATT would benefit from using Lisa in a higher level position such as training all the other store reps. for example. Hold onto that lady, ATT!! read more

Had a very nice experience today after my phone passed away. The associate (didn't get his name) was very knowledgeable and attentive to my needs. I felt comfortable and informed, which is not usually the case when it comes to me and technology. Maybe his name was Bryan? Not sure but it was lovely. Thanks AT&T:) read more

I left AT&T for a "better deal" with TMobile...one of my top 10 worst decisions ever. 10 months left on this contract and I'm counting the days...see you in 2022 read more

This particular location was so helpful! Every employee made me feel comfortable, and listened to all my needs. As a young female adult, this was my first time dealing with phone plans on my own, so them being super patient and informative was the best. I specifically drove farther from where I live so I could visit this location. Gary helped me, but the new manager working there was just as kind (didn't catch his name). read more

I put off getting a new phone for a while. This thing holds every detail of my life for goodness sake! Why risk loosing it!?! Bill R helped me with my transfer and was patient with my melt downs. I didn't loose anything and got a new, bigger, badder, and better devise to hold my life. I highly recommend visiting this store. Especially if you've had bad experiences elsewhere. These guys will take care of you!!! read more

We had a 1pm appointment with Gina. She was very professional and very informative. My wife had previously spoken with her about us upgrading three of the four phones on our account and switching from Direct TV to U-Verse TV. We were immediately greeted upon arrival and Gina was helping us within a few minutes. We discovered that the company I work for offers a discount, thanks to Gina, as we had no idea, and we also had free shipping of two of the phones to CA through my company discount as well, again, thanks to Gina. With her professionalism and her genuine customer care intermingled with her in-depth knowledge, we were able to save money, not only today, but for our future bills as well. It's hard to find this type of true genuine customer care nowadays and it was indeed very refreshing and I was very grateful. If you're coming to this location, I highly recommend asking for Gina. If she's out, set up a time when she will be working, you'll be very grateful you did. read more

This store is unethical. They will hard sell you on services to "save you money" and then wash their hands of you once they have the sale. I was told if we bundled service we would save money, price quoted out the door was not what the bill reflected, it was more than that... Apparently the price we were quoted didn't include inurance, even though the salesperson guaranteed us that it did. The store manager, Steven, lacks empathy. When we informed him of what was "guaranteed" by his salesperson, he shrugged it off and basically said "it is what it is". In order to get insurance we had to cancel one of the services bundled, bit we HAD to keep another service AND switch to a limited data plan from what we were told would be an unlimited plan. I also had to use a discount provided through my employer, and I'm STILL paying more than originally quoted. called AT&T... They told me that this a "retail store", not a corporate one... They couldn't help. Do y9urself a favor and Stearns clear of this store, if not AT&T altogether! read more

Do not do business with AT&T, they have the worst customer service ever! They like to argue and don't own up to their mistakes. If you're looking to switch don't be fooled. They tell you one thing and do another. They lie and change their stories. read more

A lot of the reviews for this store are for AT&T- and with any large company, AT&T has its issues, but it's BY FAR been the best company I've ever been with. I have them for my cell phones, tv, internet, and security, and the guys at this store did an amazing job hooking me up with an awesome package deal and a bunch of freebies in-store too! read more

I recently moved here and scheduled internet installation through AT&T on Wednesday. When I called to confirm the appointment they informed me they had pushed my installation date without notifying me to 6 days later. If I had not called to confirm I would not have known. I felt this lack of communication let me down. It worries me that there was no intention to notify me of this change because I have already begun work in the area and frequently work from home. I have since switched to the alternative provider in town as they offered same day service and a cheaper/faster plan. read more

We have the Next plan so we get whatever iPhones are newest each year. We went to the store to get two iPhone 6s's for my wife and I. The rep took time to review our accounts and usage and found that we could save over $100/month by restructuring our plans and getting on newer plans. This is a great example of helping the customer--we got our new phones and we're paying over $100/month less. These guys get it. Very good service. read more

I bought a phone on the morning of 2/26/16 when I tried using it at 5 pm couldn't; the recording said my wireless provider had blocked me. Went back to the store and was told I hadn't signed a change of terms form, 45 minutes later I am out of there. Next day, Saturday morning, heard a loud knock at my door, my neighbor said my mom's caretaker had been trying to reach me for hours. My mom (88 years of age) had been lying on the floor for three hours until the caretaker got there, she had fallen down. Ambulance had come to take her to the RR hospital. Checked my phone, yep you guessed it, blocked again by the wireless provider. Mad I am furious too. Drove back to this same store, a girl won't give her name greeted me, I told her I was pi****, told her about my mom. She asked would I like to speak to a manager (Mike), yes I do. Told him all the details about the phone being blocked and my mom. He pulled me aside and said, ______ (girl) did not do anything wrong but she felt intimidated about your language, besides there could be children and hear you use bad language, she is in sales people she should be used to upset customers when they can't use their cell phones, and their mom is lying on the floor unable to move. I told Mike the manager the words were not used against the girl but expressing my feelings at this time. He treated me as I was a child, didn't give a squat about how I was stressed about my mother. He gave my phone to a nice young man Armando to help me, I was given a new phone, same model and all. Two hours later I am out of there. A few days later I called the main AT&T customer service to vent about my experience and to ask why I was blocked since Manager Mike did not tell me the reason. Was told I was sold a stolen phone, lol!!! True story and will never go back to this store. In fact all my family is AT&T with nice Iphones and pay good money to AT&T, sure thinking of leaving them after 20 years. read more