Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

This spectrum definitely deserves one star because they provided the minimum amount of customer…read moreservice necessary. The lack of listening and lack of providing decent customer service is extreme. Their procedures are inconsistent and vary from month-to-month. This applies to the branch only. I have had spectrum service for nearly a year and I have not been without Internet or phone. If you are in the round rock area and you are obtaining spectrum service, I highly suggest you only work online and have your equipment delivered, because visiting this branch is frustrating and literally a waste of time. I've visited this branch probably a half a dozen times and I have never had good service.

I last viewed 275+ blocked/reported spam calls on my app-that I had to indivually cut & paste into…read morethe T-Mobile app...before the app just stopped working...no records, no ability to copy/paste numbers and no display of received calls! I called & was on the line for over 3 hours on 3/23 with Jen, who helped reset my password and was going to 'personally' update me within a week, on the status of resolving my issue. She advised that a third-party was responsible for maintaining the 'ScanShield' app; I advised that they terminate their contract! As of 4/2, NO update has been received from Jen or anyone at T Mobile. So.. I called Customer (dis)Service again today.. Hung up on by first person before I could even give my reason for calling, so I called back immediately & spoke to another young lady who kept asking repetitive, irrelevant questions, so after yelling at her to start listening to what I already said, I asked for a supervisor/ manager; she sent me to a so-called technician specialist that asked me the same irrelevant questions and would not stop using his technical "file locations & names" after I asked for explanations multiple times. (All individuals I spoke with spoke hurriedly and with an unmistakable oriental accent.) I then asked him where he was located, his answer: "overseas" That was the final straw- I told him he has 24 hours to get me a satisfactory answer/resolution to my issue with scam shield not functioning or I will be leaving T-Mobile after 30 years...and sharing my frustrating experience on every social media/blog available. I've paid T Mobile thousands of dollars for phone service for 30 years-360 consecutive months, numerous phone & service upgrades; the past two weeks of non-action, no results for an inoperable service that I pay for each month and lastly, the incompetence of T Moble representatives who are located 'overseas'....I've finally realized that its time to go to another carrier. The next AT&T , Verizon or Spectrum sales rep that harasses me inside a Walmart just might get a new pair of customers! This is not the Voicestream/T Mobile I could depend on for my daily cell service. They have morphed into a giant pile of . I would only recommend T Mobile to my worse enemies, so they would never be able to contact me.

Very positive experience with Kat at this store today. Complicated transactions but it was no…read morestress and efficient. Although there were a lot of customers in the store it was not overwhelming. Parking can be challenging at this busy outdoor mall.

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

I took my iPhone 12 for a back screen replacement and unfortunately it didn't go as planned. There…read morewere some complications and Alma handled it like a boss. She has been working with repairing phones for many years. BIlly Bills Technology offered me a loner while they work on my phone. After a week of Alma so driven to fix this phone wanted to keep searching for possible problems. Instead of keeping me without a phone for a longer timeframe she replaced my phone at the fraction of the cost. Even though it was complicated they made it right. I would recommend my family and friends.

From the owner: We specialize in replacing iPhone, Samsung, & LG screens and batteries. Call or text (737) 285-7535…read morefor a quote. We also offer Notary Public services and will repair most devices as long as we can get the part.

I had my phone repaired. They do it fast and cheap. I recommend it to everyone. And they also have…read morecheap accessories.

We had our sons iPad repaired here because the screen had multiple cracks in it. The service was…read morefast and inexpensive, but when we got the tablet back the button on the bottom of the tablet hardly works anymore it's almost like they didn't seat it properly. Kinda sucks but I guess you get what you pay for.

Excellent experience! They fixed my phone promptly and offered me a free tempered glass. Will be…read moreback for accessories.

i came here twice, first time they replaced my iPhone 14 screen, and it only lasted 2 months then…read morebroke so i came again and got it replaced and the same thing happened again it broke. they use really cheap screens that break so fast at that point buy it off amazon. they charge too much for a cheap lcd screen don't come here at all!!!!!

Great customer service. When I first got my screen replaced, I hastily made an angry review because…read moremy battery was dying faster than it usually did, but I learned that was simply an issue with the screen itself, not necessarily with the service that was done. The owner himself helped me out and replaced it with a higher quality screen. He really saved a headache. He very easily could have ignored the bad review but went out of his way to help me out, I'll be coming here again for phone cases and other needed fixes. Thanks again!

Responded in under an hour and quoted a great price. I arrived at 12:00pm he had it fixed with a…read morenew battery in 30 minutes. A very satisfying experience. Phones are an important part of life no doubt about it. I am very pleased.

As I sat for about 2 hours I observed the Mexican representative taking care of all the Mexicans…read moreshe could regardless of the time others had been waiting. I observed her seeing people who came in after ot

I ordered a phone from spectrum to my house. It was stolen in the middle of shipment from FedEx…read moredrivers spectrum is making me liable for the phone and making me call the cops make a police report prove that I'm not liable for it even though I never received the phone, I would never recommend getting a phone from these people.

I have been in the store a few times. The first time, I bought the Sprint service for myself and my…read moreson. It was a great deal, first phone 29.99 per month, next phone free for 1 year! I did this one month ago, and I have not regretted it. Last week, my sons iPhone screen was frozen. He tried several different things, but could not get it to function . We walked into the Sprint store, they listened to the problem, they patiently Looked at the phone, they pressed a few buttons, and fixed the problem. They never tried to sell us anything. They only wanted to help. We did purchase an item at the store, but not because we were prompted to. The employees at this store are fabulous. They are helpful and kind and friendly. The store is conveniently located near H-E-B. This is now my go to store with any of my cell phone questions. Thanks Sprint!

From the owner: Switch to Sprint! Sprint's network reliability is within 1% of the other guys. And we have the BEST…read moreprice for Unlimited. Get the phones you want with Unlimited Data, Talk and Text without having to worry about running out of data or being surprised by overage charges (streams video up to HD 1080p, music up to 1.5 Mbps, gaming up to 8 Mbps; data deprioritization during congestion). And, our "Buyback" program offers account credits for your eligible phone. Visit your local Sprint store or give us a call to find what you're looking for.

Extremely poor customer service and extreme return policy and NO REFUND policy. I tried to return…read morean unopened item and he would not accept it. And to top it off, the worker was very rude. I tried to get store credit and he still would not do it. When I made the purchase I was told I had 30 days to return the item.

From the owner: We repair phones and tablet. We carry all kind of cellphone accessories read more