Listen, Saul is absolutely amazing. We appreciate everything he did for us. Taking the time out,…read moreexplaining everything, making my husband and I feel comfortable with switching to At&t. If you're looking for amazing service near this location, ask for Saul.

Guilty!! Guilty as charged...lol my phone has to literally be on its last lifeline for me to…read morereplace it and this was my lucky day. I received a promotional email from AT&T for an upgrade on two of my lines but couldn't figure it out online so I stopped by the store. Tyler was amazing!!! He definitely needs a promotion or bonus for being so patient with me and explaining everything from beginning to finish. He was very transparent on the fees I would be charged and what to expect in my next couple of bills. He showed me the breakdown of how my credits would be applied and gave me details about all my choices. I upgraded two lines with him today and will be returning next week to upgrade another. He even explained to me how I could upgrade my Apple Watch and informed me of an upgrade option to get newer AirPods for half the price. I even insured all my devices which I never done before. Thank you for having wonderful customer service, being patient, and ensuring I had everything I needed and offering recommendations when necessary but also not trying to oversell me. I will be returning to him and this location for all my family's future needs.

Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

This spectrum definitely deserves one star because they provided the minimum amount of customer…read moreservice necessary. The lack of listening and lack of providing decent customer service is extreme. Their procedures are inconsistent and vary from month-to-month. This applies to the branch only. I have had spectrum service for nearly a year and I have not been without Internet or phone. If you are in the round rock area and you are obtaining spectrum service, I highly suggest you only work online and have your equipment delivered, because visiting this branch is frustrating and literally a waste of time. I've visited this branch probably a half a dozen times and I have never had good service.

I last viewed 275+ blocked/reported spam calls on my app-that I had to indivually cut & paste into…read morethe T-Mobile app...before the app just stopped working...no records, no ability to copy/paste numbers and no display of received calls! I called & was on the line for over 3 hours on 3/23 with Jen, who helped reset my password and was going to 'personally' update me within a week, on the status of resolving my issue. She advised that a third-party was responsible for maintaining the 'ScanShield' app; I advised that they terminate their contract! As of 4/2, NO update has been received from Jen or anyone at T Mobile. So.. I called Customer (dis)Service again today.. Hung up on by first person before I could even give my reason for calling, so I called back immediately & spoke to another young lady who kept asking repetitive, irrelevant questions, so after yelling at her to start listening to what I already said, I asked for a supervisor/ manager; she sent me to a so-called technician specialist that asked me the same irrelevant questions and would not stop using his technical "file locations & names" after I asked for explanations multiple times. (All individuals I spoke with spoke hurriedly and with an unmistakable oriental accent.) I then asked him where he was located, his answer: "overseas" That was the final straw- I told him he has 24 hours to get me a satisfactory answer/resolution to my issue with scam shield not functioning or I will be leaving T-Mobile after 30 years...and sharing my frustrating experience on every social media/blog available. I've paid T Mobile thousands of dollars for phone service for 30 years-360 consecutive months, numerous phone & service upgrades; the past two weeks of non-action, no results for an inoperable service that I pay for each month and lastly, the incompetence of T Moble representatives who are located 'overseas'....I've finally realized that its time to go to another carrier. The next AT&T , Verizon or Spectrum sales rep that harasses me inside a Walmart just might get a new pair of customers! This is not the Voicestream/T Mobile I could depend on for my daily cell service. They have morphed into a giant pile of . I would only recommend T Mobile to my worse enemies, so they would never be able to contact me.

Very positive experience with Kat at this store today. Complicated transactions but it was no…read morestress and efficient. Although there were a lot of customers in the store it was not overwhelming. Parking can be challenging at this busy outdoor mall.

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

I took my iPhone 12 for a back screen replacement and unfortunately it didn't go as planned. There…read morewere some complications and Alma handled it like a boss. She has been working with repairing phones for many years. BIlly Bills Technology offered me a loner while they work on my phone. After a week of Alma so driven to fix this phone wanted to keep searching for possible problems. Instead of keeping me without a phone for a longer timeframe she replaced my phone at the fraction of the cost. Even though it was complicated they made it right. I would recommend my family and friends.

From the owner: We specialize in replacing iPhone, Samsung, & LG screens and batteries. Call or text (737) 285-7535…read morefor a quote. We also offer Notary Public services and will repair most devices as long as we can get the part.

I had my phone repaired. They do it fast and cheap. I recommend it to everyone. And they also have…read morecheap accessories.

We had our sons iPad repaired here because the screen had multiple cracks in it. The service was…read morefast and inexpensive, but when we got the tablet back the button on the bottom of the tablet hardly works anymore it's almost like they didn't seat it properly. Kinda sucks but I guess you get what you pay for.

Excellent experience! They fixed my phone promptly and offered me a free tempered glass. Will be…read moreback for accessories.

The store is inside of the outlet mall in round rock. They sell mobile phone cases, phone cords,…read moremiscellaneous accessories. They also sell and replace tempered glass. I have been in the store 2 times. The first time, I had an iPhone 12 and they sold me a cover, however, the cover blocked the microphone, and I ended up throwing it away. This time, I went in for their advertised tempered glass replacement for $9.99. I was greeted promptly and an employee took my phone to replace the tempered glass. Shortly after he took my phone, another man walked out of the back and they started having a conversation in another language, which appeared to be a casual conversation. The only word I could understand was they said "American" twice. After approximately five minutes, I asked the employee if they could please talk later, and if he would please finish my tempered glass, to which he replied, yes. The person he was talking to left the store and the tempered glass replacement was finished. Both of my visits to this store were less than satisfactory. First visit, I bought a faulty item. The second visit was filled with frustration. I can't imagine how long I would've had to wait if I hadn't spoken up.

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!

Seth provided great and super quick service at a reasonable cost! Should I need a phone or tablet…read morerepair in the future, I will not hesitate to call him.

DO NOT SPEAK TO SPECTRUM PHONE SALES REPRESENTATIVES!!! If you are interested in Spectrum services…read moretalk to an instore representative and DO NOT call a Spectrum phone sales representative! Yes the wait at a Spectrum location is annoying but being lied to from Spectrum phone sales representatives is DISGUSTING!!! Ive had Spectrum service since July and ive talked to 7-8 phone representatives who have lied to me to get their sales. Ive even been told by Spectrum instore representatives that the phone representatives lie to customers to get sales. I no longer call Spectrum and will wait to Speak to someone at the Spectrum location. I got the tv and internet service then was told I will get free mobile service for 2 years. LIE!!! A different representative told me it was 1 year and not 2! Couldnt transfer my mobile phone Spectrum so I called to ask about buying a phone. He said they didnt have cellphones instore and that they could only be purchased over the phone. LIE!!! After I bought the phone I went to Spectrum location and they told me they have phones there. I then got the home phone also and found out a week later the price of that phone service was not the original price that that sales person gave me. Ive had 3 price changes on home phone service since then. SHAME ON DISHONEST SPECTRUM PHONE SALES REPRESENTATIVES FOR LYING AND SHAME ON SPECTRUM FOR LETTING THIS HAPPEN!!!

Insanely long wait times. With a reservation, or not, you're going to spend multiple hours of your…read morelife waiting and/or losing your mind.