Rhino on T-Mobile now are very helpful. Keep up the little work please have some good deals at…read moreleast every other day special doing holidays and other special occasions y'all need phone cases cheaper phone cases should not be so high special if they made out of cheap Prada.

Tried to come in and buy a new iPhone cash. Isaac told me because they close in a hour and half…read morethat I would have to come back tomorrow because the data transfer would take to long. came in at 6:30 close at 8. There's no way a data transfer takes 1.5 hours. I barely have anything on this phone and at home it takes 10 min. Sounds like he was just lazy.. 12-20-25 @6:25pm. Update: went to T-Mobile on 41st street at 6:55pm and was able to walk out with a new a iPhone! The sales rep told me that what Isaac said was false and not try and he was able to help me but choose not to.

Courtney was *so* patient and helpful! It was time for an upgrade so I picked out the phone I…read morewanted ahead of time and called to see if it was available in store. They confirmed it was, so today I went in and got it. First star to Courtney: she remembered I had called and was ready to go with the upgrade. How cool is it to be remembered? Second star: she let me know that by changing my payment method I can save $10 a month. Which totally covered the cost of the upgrade. Star 3: After working the transaction she made sure my number had transferred *and* the phone was upgraded to the latest software *and* that moving my data over would work. Star 4, 5, and - if there was the option - 6: I screwed up big time and she fixed it. The phone I had researched so carefully and asked for explicitly was actually the wrong one. I went back in knowing that changing this out would be a bear. She took the challenge and dove into it. It took a few calls to her peers to get it all sorted (I really appreciated hearing, "I just want to make sure this is right.") but in not much time she got it sorted. Wow!

Very good service. They helped me find the accessories that I needed for my new phone purchase and…read moreset up my new phone when it came in. Everything went seamlessly.

I'm so sorry you close in 10 minutes and have an absolutely horrible attitude. Why lie and tell me…read moreyour system shuts down at exactly 8? Why would you tell me it takes that long for your safe to lock? What business is that of mine? Why is the door locked during business hours?

It's a small store, but doesn't feel cramped. The employees don't hover; when you are ready to…read morediscuss a new phone, plan, or switching, they will sit with you and work with you. I found them to be very patient and appreciated their advice on how to obtain a discount. When I signed up with them, I forgot about my credit freeze. This slowed the process down. But they didn't show irritation with me as I slowly went thru the credit bureaus, temporarily removing the freeze.

Jimmy and Ethan were great, they were able to fix my old phone quickly! It was an easy fix and they…read morewere very nice and efficient!

I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old…read moreSamsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

They went above and beyond. 10 out of 10. The sbis where you go when you want a real problem…read moresolved.

Wife and I were in serious need of new phones, still having our iPhone 7s from years ago. They are…read morequality work horses, but was time to retire them and get new ones. Wife did the research and found an unbelievable deal with Verizon. It just so happened we were in Austin that weekend for the holiday, and since the store is just a quarter mile down from us, we figured why not check it out. It was Saturday around 5pm. The place was packed. Parking is difficult, considering the size and location, but there is a parking garage just on the other side. I dropped the wife off to get in line, and was about to enter the garage, and then she called me, and said someone had left the Verizon parking lot, and the Retail Specialist, Anisa, helped hold the spot. Talk about the first positive customer experience. So, Anisa was very nice, and asked us a few questions. Wife discussed with her what we were planning to do. We had a couple iPhones with another carrier, and she had an old Samsung Galaxy with a different carrier. We were looking to trade in and trade up as much as possible. After that, Anisa did an amazing job of showing all the options for plans as well as newest phones, discounts with plans, and the trade in discounts. I must say, I was absolutely amazed at the deals, and considering I already have an iPhone 12 5G with Verizon from work, I know the quality of the cellular service, and why I was happy we were here instead of the other carriers. There were so many deals and so many options, the wife and I had so many questions, especially since they had great deals on watches and tablets. My wife always wanted a watch, and let's just say my old iPad v2 isn't working much anymore. She was excited to finally get a watch and me the new iPad. So, onto the phones. After review of all the values, and the wife and I talking back and forth, and getting nowhere, I notice Anisa listening patiently. I looked at her and asked what she thought. She asked my wife a number of questions about her phones, the Galaxy and the iPhone, and how she used them. She did the same with me. She then recommended options. We went with the latest and greatest iPhone 15 Pro Max, a standard iPhone 15, an iPhone 14, an Apple Watch, and an Apple iPad v9. Once it was all done and decided, Anisa worked her magic and provided the pricing, which was fantastic, especially the discounts they were able to do. The deal was absolutely unbelievable compared to what we were paying for just the three old phones. The set up was a little challenging, to say the least, since I had to contact our previous carriers to transfer the phones. One was easy since it was a larger established one, but one, a smaller low budget monthly service provider, made it so difficult, as has always been the case with their customer service. I had to call multiple times, and still had issues. Anisa was so patient, and even took over and called our service provide while multi tasking with Verizon on the other line. It was finally all transferred, then phones and other items came. It was 7pm and the store was closing but Anisa was focused on not rushing and making sure we walked out happy and satisfied. Some of the other staff had to wait as well, but all were patient and understanding. The best part of this deal was not the $$$$$ savings, but the outstanding customer service. We had to return the follow Monday to iron out some items, and return our old Phones. Unfortunately, Anisa was off for the day, but she still answered my text and connected us with the manager. Gold star service for first time customers... amazing. Elizabeth, the manager, helped us and answered all my wife's questions. She was very patient and helpful. She set up our trade in phones, to make it easy to drop off at UPS, set up my wife's watch, and my iPad, and answered all our billings items. As I've said before, and as many of you know that follow me know, it is not just about the deals, or quality of meals or products, but the service. These days it is hard to find good service, which for me is most important. Anisa, Elizabeth, and the entire Verizon staff were all top notch customer service. I will be back for future needs, and won't feel anxiety like with past carriers when having to deal with horrible service. I now can walk into a Verizon store feeling happy, knowing I will be treated like their best customer, as they do with all their customers. Recommend Verizon for anyone looking to switch from another carrier. Now when someone asks me about my phone, and am happy to start with, "It's my Verizon!"

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

I had Spectrum for a year on their introductory price, and everything went smoothly. But as soon as…read morethe 13th month came around, they raised my bill by $15. I called customer service to see if they could offer a better rate, but the representative told me I was already getting a great deal for what I had. That same night, I called T-Mobile and switched to their 5G wireless home internet plan for $30 a month, plus a free month and a $100 gift card. When I called Spectrum today to cancel, the representative suddenly offered to lower my bill to $20 a month, down from $55. They were practically begging me to stay. At that point, it was more about principle. If they could offer that kind of deal now, why didn't the representative the night before transfer me to someone who could negotiate the price? Instead, he acted like he didn't care, and now I feel the same way about their company. So I went ahead and canceled and moved on. When you take peoples business for granted, you lose them.

I have internet service with them and I 100 % would not recommend it. It's seems the internet goes…read moreout quite often. I say probably a couple of times a month. It also takes over an hour to 2 for it to come back. Once my contract expires, I am going with a different provider

Came here despite the single 1 star review and I'm glad I did…read more I had a very specific job: move over an old HDD PCB along with a BIOS chip that requires some soldering. They did it in about an hour and charged me less than what the "more reputable" shop downtown quoted. Best part is, the HDD now powers on and I can rescue the files that I thought were lost!

Quick cheap real technician out in 30 minutes This business…read moredoes technical repair & service. No frills.