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Austin, TX

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AT&T Store

5.0 (1 review)
Closed 11:00 am - 6:00 pm

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4 years ago

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uBreakiFix by Asurion

uBreakiFix by Asurion

2.9
(60 reviews)

I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old…read moreSamsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply.

TWO THUMBS DOWN!! WAY DOWN!! MISERABLE EXPERIENCE!! WORST…read more"NON-CUSTOMER SERVICE" POSSIBLE... I called the anderson location with a concern with a "Swolen-dangerous" battery on my Samsung Galaxy A14 phone. I spoke with a Really Rude/Bossy employee named Myra that was so hurried/rushed and inconsiderate that I was reluctant to drop off my phone. I am handicapped and had trouble finding the battery so since she said they had only One left in stock, I decided to drop it off that day. When I showed up at the store, she was even More Rude and inconsiderate and whenever I tried to ask a question about turn around time, ie she cut me off and derogatively called me "Boss"!!?! She quoted me a price and I asked her if she needed my pin # and she rudely cut me off again and replied "Boss, I'll get to that". They made me feel miserable and like I felt like I should feel honored that they got to work on my phone. There are dozens of these types of business out there, they aren't special...if my caregiver who dropped me off had more time I would have found a different store to give my business to. She was in such a Hurry that she didn't bother to get Anything but my last name and cell phone number. No address/email or physical/no first name/when I asked if I were in the system, she just kept bullying me thru the sale. When I asked for a physical receipt or even an emailed receipt, she replied, "You don't need one, we have cameras everywhere!!??!". HUH!!?! that makes Zero sense. Expecting someone to leave a phone with a complete stranger-for all I know, she's a convicted felon and now has my pin # and access to All my banks, private stuff, ie. THAT'S ABSURD. My caregiver was in a hurry, so I left the phone, but then decided after about 30 minutes that this was Not a good idea, at all. So I called the store back and asked to speak to a manager. I got Jimmy on the phone and he was equally Unhelpful. When I told him I was just going to come pick up the phone,he gave me a text message that looked like a kindergardener wrote. I emailed "Support@ubreakifix.com" Three days later I still had not received ANY reply so I called their customer service phone number. I spoke with Eric from Asurion/LG premium care plan and he just made countless excuses saying that was not his department!!?! I filed Another FORMAL COMPLAINT but was told they would not get back to me till around Tuesday. HUH!!?! I called the store when my phone was ready to be picked up to make sure I could get a receipt after I Paid for the phone and Jimmy said yes. So I went by to pick it up and asked for Jimmy after All this aggravation to make sure I was in fact going to receive a receipt after payment. He was Very Rude, and unhelpful and told me the counter clerk could help!!?! ZERO/WORST/MISERABLE CUSTOMER SERVICE AND EXPERIENCE POSSIBLE!! God bless All and Happy Memorial day weekend

AT&T Store - mobilephones - Updated July 2026

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