Impeccable customer service and unassailable quality. The real reason to come here is to get your feet scanned by their machine, which can tell you all the specifics for sizing to make sure you get shoes that actually fit your feet. The difference is light night and day! Even if you're not a runner or an athlete, it's well worthwhile if you spend any amount of time on your feet. Even if you don't end up buying your next pair here, those insights are everything for shopping further afield. read more

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Extremely attentive and knowledgeable sales staff along with high tech instruments to measure feet. Wide variety of shoes and other running apparel. Five stars!! read more

Fleet Feet - Fit ID -- use technology to get a perfect fit ! - Shoe Stores Near Me - Austin, Texas

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Love the sales team here. The foot measurement process is a good way to know how wonky your feet are and the team will provide suggestions on what type of shoe would work for you and the best width and fit. I finally have shoes that work properly versus me pulling shoes off a rack and making it work. Thanks for your guidance with this! Will be coming back for more running shoes! read more

Store was busy when I arrived so I was placed on a waitlist after being told there were 5 people ahead of me and to expect about an hour and a half wait. I was shocked but understood. Over an hour goes by and I received no updates via their waitlist text alerts so I sat outside the shop because I was tired of wandering around the area aimlessly. The shop appeared busy and the live waitlist showed me as #3 so I patiently waited. Then I saw at least 3 parties leave the shop, and a group of women enter and be helped right away. By this time it had been 90 minutes so I went inside to ask for an update. The women who went inside ahead of me said they were not ever or presently on a waitlist. WTF. The staff person simply asked my name and then said she'd see if someone could help me. No one EVER apologized or even acknowledged that they completely skipped over me (who knows how many times). Additionally, due to this insane wait, my parking bill was $20. Custom lost forever. read more

Fleet Feet is a small but mighty shoe store. They don't have the largest selection of shoes or variety of brands, but you can tell the stock they have is all about quality and optimizing performance (Brands: On, Hoka, Brooks, New Balance, etc. Not seen: Nike). I stopped by for the Feet Scanning technology and was quite impressed. I gained some insightful information about my feet and walking patterns--knowledge is power! The representative provided recommendations based on my results, offering a nice mix of options to try. After an initial short interaction, the consultant was pretty patient, personable, and didn't pressure me into making any impulse purchases. Despite normally wearing a 9.5, they suggested I size up to 10, which was surprising given my heel-to-toe length on my larger foot is 9.4. My 9.5 shoes often feel too big so I wouldn't go with the recommended 10's. read more

Fleet Feet - Shoe Stores Near Me - Austin, Texas

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Marcus was great and patient as I found a show that fit my foot and style! They have a cool fit id that showed me the anatomy of my foot

This store is wonderful! I was in desperate need of socks after wearing the wrong pair while exercising at Lady Bird Lake. My Man found this place and reinforced for me to buy new socks asap as I was beginning to get blisters on my feet. We entered and were acknowledged immediately, despite the store being busy. Andrew assisted me with which socks were best for my shoe style. The ultra light were PERFECT! My feet were not aware of the blisters that were being created before. All in all, the cleanliness, accommodation, and hospitality of the place is rare these days, and was very refreshing to come by here. read more

Several years ago I went to Fleet Feet in Orlando and the running shoes I got I still have though worn from use. Great experience at the Orlando store. However, the store in Austin at Seaholm, fitted me with the worst pair of shoes. The staff do not know what they are doing in Austin period. They offered no exchange saying I had them over a month - reason being I did not use them right away and tranisitioned to my new pair 4 months after I bought them. The staff in Austin are just average sales people with no podiatric shoe knoweldge period. read more

They have the best service. My first visit was for running shoes and they not only measured, but also scanned my feet for shape and pressure points. This ensured I got exactly the brand I needed and insoles to support my high arches. I ran my first half marathon in those shoes. I recently returned for insoles in my ice skates and after explaining previous purchases and current goals they recommend two different ones I was able to stand on and test out. When I chose, they even installed them for me. My skates are now perfect. I can't wait to return for my next pair of running shoes. read more

Fleet feet is a professional running shoe store which is one of the best I've been to in many different states. For those who might not know what professional shoes sales means, well it's no "Rack Room Shoes", not that it's a bad thing, rather a focused audience. From a novice runner or a seasoned veteran, Fleet Feet is one of the most reputable stores for high-end and specialized shoe sales in the great Austin area. FF offers an array of different brands and builds to help all sorts of runners with feet issues. For instance, my body isn't exactly a marathon build which means I need almost customized shoes. I have a wider foot and it pronates (rolls) to the inside. FF was able to take my input and offer several styles and brands which address the issue. Their staff are very well versed in what runners need and it's reassuring when a salesman pulls out 4 different shoes all with different functions. They helped find the exact pair which addresses my running and has allowed me to comfortably run without issues. Moreover, the staff also has accessories which any runner should consider. They carry several different running sticks to workout trigger points, foam rollers, go (energy for the go!), wicking socks, compression wear, electronics, etc. The staff isn't pushy but when asked they are very good about giving the customer exactly what they need. Finally, if you set up an appointment they can scan your feet for custom inserts and I believe they can even judge your gate to offer advice. That's doctor level assistance! I can't stress enough how valuable a reputable store Fleet Feet is and I highly encourage anything to give them a "looksie" and see what all products they have for you. If you're just starting up or a long-time runner, this store can help you achieve success. read more

Fleet Feet - Shoe Stores Near Me - Austin, Texas

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First time coming here, girlfriend was excited to get new running shoes. No acknowledgement, no "hey please sign in if you haven't already". Sat down for 20 minutes and eventually realized there was a wait list. Added our name and was told there was a 45 minute wait. Decided to leave then got a text saying we were next up literally 3 minutes later. Total waste of time. Doesn't take much to say "hello welcome in, sign in is at the desk". Well maybe it does when your staff is inconsiderate and has no customer service skills. Won't be back 0 stars. read more

Stopped by for some Goodr sunglasses. The store is well organized and has plenty of staff to help. When checking out the credit card reader was not working. The salesperson called the manager over and after still no luck, the manager went way above and beyond to make sure I could leave with the item I wanted. Their customer service is amazing!! read more

I walked in this morning because I've been experiencing some foot pain. A friend recommended I come try and buy some inserts to see is they helped. I was a little intimidated, I'm not a "runner" but the young sales lady was so nice and helpful. She did the fit id on me on the machine and explained to me what my arches/width of my foot meant. I tried on two different inserts while she looked at my arches and bought the ones that felt the best and that she thought worked best for me. I'm currently wearing some uncomfortable "checkmark" shoes but the inserts make them feel great. I'll be back to finally buy some shoes that are better for me. I'm on my feet all day chasing a toddler, it's about time! read more

Unprofessional and unhelpful employees. Store needs WiFi, otherwise you cannot validate parking because there is no cellular service inside the store. I am glad they did not stock the shoe I needed, because I would've regretted spending money there. There's no way I would trust such aloof employees with my feet. Also, the store was a mess, and the employees who were busy talking to each other did not bother to move any boxes out of my way to make way for me to look at the displays. If I was the store owner, I would fire everybody and start fresh. read more

Diana was quite knowledgeable and pleasant. I'm also indecisive so she really helped me boil it down to the final shoe that would work best for my training. Plus good inventory read more

4 months ago, I got a pair of shoes from this store that helped me lose over 35 pounds in the time since. Today, I got a second pair to help with my new training goals. Their staff is awesome, and the foot and stride scanners they have make finding a perfect shoe for YOUR foot and training needs somewhat of a science. Love this place, will keep buying shoes from them as long as I'm in the city. Andrew was a great help today read more

After moving to Austin I desperately needed new running shoes. This place lives up to the hype! They were so helpful! I have awful feet and they worked through all of that with me. Definitely check them out! read more

Love this place! Always receive great service! When the size of shoes I am looking for are not in stock, they always search other stores for me before having to resort to the online ordering option. read more

I have started to run a lot lately and wanted to get fitted for new running shoes. Fleet feet has a 3D scanner but due the 'Rona there is no in store visits at the time. Fleet feet has made up for this by offering virtual visits. During my zoom meeting, Ari and I discussed my running habits, my current threads on my running shoes, and options to meet my needs. After my visit I came down to the store to try on a few pairs outside. I did a little upgrade to my running shoes and fell in love with mizuno horizons. My old shoes were mizuno wave inspire. Ari was amazing and super helpful. He made sure to answer all my questions and concerns. I enjoyed the personal touch which you don't get from the big box places Be sure to sign up for the rewards program to earn points towards other purchases. read more

The BEST service from the moment I walked in. Everyone was kind and greeted each person right away. They were super busy, but it was worth the wait. Kevin was so knowledgeable and helped me pick the perfect pair of shoes. Thank y'all! read more

First off.. parking sucks around here. If you park in the garage, they will validate with a purchase. So, don't drive around searching for parking - head straight to the garage. With that out of the way, i must give kudos to the Austin store. My mother, legally blind, comes down to visit 1-2 a year and, since she walks so much, is always eager to go to Fleet Feet for new Diadoras. Every time we've been, the customer service towards and for her is incredible. They are patient, thorough, and caring. Something you don't always get with a disability. Bravo to Fleet Feet for hiring GREAT people. You have a lifelong fan and customer in my mom, and our entire family. read more

I don't know what kind of Jetson machine they have in store but you hop on and then some x-ray image of your feet pops out, which a staff member will analyze, and then your shoe journey can begin. My footsultant was Taylor and he was a wizard when it came to footwear. Asked me all kinds of questions to help me find the right fit for my sneaker needs. He was patient, witty, and most importantly, educated me on the different styles and their various functions. If you're in need of a new pair of sneaks, I'd say run there, but maybe just walk and then you can run home since you'll be more equipped to do so. read more

Stopped in for a fitting and shoes for my son. Staff and Elle were very friendly and knowledgeable. Their fitting process is top notch. Walked away with a great fitting pair of running shoes. read more

Fleet Feet - Fitting - Shoe Stores Near Me - Austin, Texas

I had a really good experience at Fleet feet today with Kendall. I re-ordered online a pair of shoes I was fitted for about six months ago. Since then I've had some pain/issues (hallux limitus) Basically with my big toe isn't moving property and I've had to use a little toe extender device. Well, the new shoes did not feel like the 6 month old ones as expected. (probably because the old ones were so stretched out) So I brought them back in person and got re-fitted for something with a wider toe box. I fully expected to have to buy another pair of shoes since this was my issue, and I was forgetting their 60 day return policy. So, I didn't even have the box or the receipt with me. She looked me up and happily exchanged the pair I bought online for me at full price (even though they had just gone on sale) because she looked it up and I'd paid full price. I really appreciated her honoring the price and exchanging them! I will definitely be a loyal customer and will back thanks to this level of service. read more

Great service and am so glad I came and got my feet scanned for the most comfortable running shoe. Didn't feel pressured into something I don't want (car salesman PTSD) plus there was a sale. The scanny thing is super cool and learned new things about my feet! read more

I'm new to Austin and this was my first time visiting a Fleet Feet store. I was in search of a professional running store with a great selection of custom fit shoes that are not found at general shoe stores. I'm glad that I found it! I was blown away at the "Fit ID" scanning technology and how those instant results helped me find the perfect running shoe. The store associate was very helpful and patient as I tried many pairs to find the right fit. He even gave me some great tips on the perfect running trails around Austin. I've already gone on a run in my new shoes and they're incredibly comfortable. I will definitely be back to Fleet Feet in the future! read more

Shoutout to Griff for an awesome experience! My girlfriend has small feet and it's really hard to find proper running shoes in her size. Right off the bat Griff used their incredible 3D scanner to gauge arch, width etc. and paired shoes accordingly. He also had her walk and run inside the shop while he inspected how her feet reacted. We ended up with a pair of Nike Pegasus and will definitely be back for insoles and other shoes in the near future. Thanks again Griff! It's always refreshing talking to individuals who not only give proper information but take time to make sure you're getting what you need. read more

Fleet Feet - Fleet Feet's 3D scanner. - Shoe Stores Near Me - Austin, Texas

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Although i didn't walk out with a pair of shoes i had the best experience ever ! obviously new year wanted to pick up running so i wanted to get the right gear. Mason got my scan and showed me over 5 pairs of shoes that would help me including inserts ! helping me narrow it down, i will definitely be back to get the ones he recommended!! read more

I went in today to talk about running shoes and Taylor was incredibly helpful. I received constructive input and advice as well as some information I could follow up on at home. I'm super appreciative of his time and knowledge! I was also able to grab a few other things I needed so overall it was a great experience. read more

This review is long overdue. I have suffered from Plantar Fasciitis for 2 years and have done everything to relieve the pain. I came in looking for new shoes and Eric was amazing! He was very professional and listened to my concerns about my PF and suggested On Cloudmonster shoes for me. I was a little hesitant as I have Ons already and don't find them comfortable for running. I took his advice and have tried them for a month now and couldn't be happier! The shoes are very supportive yet still light. Thanks again Eric I appreciate you! read more

After having worn the same running shoes for the past four years, I decided it was time to get a replacement. The first stop I made was at another shoe store down the street. Since this review is not pertinent to them, I won't name names, but the customer service was horrible. I walked out feeling defeated. As I sat in my car, I did a google search to see if there were any other shoe stores in the area and one of the first hits I got was Fleet Feet. When I arrived I was immediately greeted by Taylor Pate. He was friendly, attentive, and seemed like he was genuinely interested in helping me find the right shoe. First he did a foot scan with a machine (which I thought was really cool!), then he watched me walk back and forth across the store in my socks so he could could analyze my gait. He brought three shoe options for me: Asics, Mizuno, and New Balance. Funny because these are my top three favorite brands and are great for people with wide (D width) feet like myself. After I narrowed down my choice, I asked Taylor to give me one more option. He came out with a Karhu (Finnish brand) shoe. While it wasn't the best fit for me, I still thought it was an interesting find and an option that I would have normally overlooked. In the end, I went with the Asics and have been very satisfied with my purchase! These shoes fit like a glove. The whole buying process was so easy, thanks to Taylor. Good customer service is really something that is taken for granted, which is why I want to make sure Taylor gets the recognition he deserves. read more

If you want some great help selecting the right athletic shoes just for you, go to Fleet Feet on Third Street downtown by Trader Joe's. They have a nice selection of high quality shoes...Brooks, Hoka, Diadora and More. They start by making a 3-D computerized analysis of your feet and discussion of your needs and activity. Although my daughter tried several shoes, she selected the first shoe that the salesman recommended for her. An interesting fact is that they have a wonderful policy: if you don't like the shoes, you can return them within 60 days. She loves the new shoes and they are a great shade of purple! They have a parking garage where you can get your ticket validated for one free hour of parking too. read more

The visit felt very choppy and full of fancy tech that didn't help in the shoe selection at all. The foot scans were taken of me and the results were explained but they didn't help in selecting shoes besides saying what my shoe size was and that my feet were wide.. things I already knew before. The shoe selection was very limited. I only tried on one pair in my size - a women's 7, a very common shoe size. I'm a long distance runner and was really hoping to find a new, quality pair of shoes. The store assistant did not have much knowledge related to long distance running - like the pros and cons to minimal vs lots of cushion or a quick breakdown in the difference between types of shoes. I ended up doing all this research on my own. This is something I would have expected out of a running shoe store. None of the shoes I tried on were well suited towards my goals and my feet. I still purchased a pair so that I could try them out running. Fleetfeet does have a good 60 day return policy. On my test run, the shoes do not suit me well at all. I am going to return the shoes. The visit to the store did not help me in select a shoe and more so wasted my time. I also found a very similar shoe to the one I bought instore for about $60 cheaper online. read more

Amazing customer service. Everyone at the store was super attentive to incoming customers and quite observant - this allowed them to be properly engaged and pay attention to our needs. I had very specific needs and pains I was dealing with and instead of getting the run of the mill answer to go up a shoe size (wrong suggestion) I actually got a proper solution to my problems and was super happy. And this is after being to several stores across NYC and Austin. They even made fun conversation with my 8 year old and were excited about a dog another customer was hovering with just outside. Super warm, friendly and exactly what a fitness-forward city like Austin needs. read more

Best shoe buying experience I have ever had. HANDS DOWN. Nathan was incredible. Knowledgable, super sweet, kind, patient, and helped me find just the right shoe for my needs. I will be back again because of him! GREAT STORE. read more

Me and my fiancée both got set up with running shoes that were perfect for us. Griff, Taylor and Ottie were amazing at listening to what we wanted and being knowledgeable about what we needed. They even gave us a discount for being educators! We loved everything in the store, we also left with amazing inexpensive sunglasses that are perfect for running! This store made us feel like part of a family and we will never go anywhere else for our running gear! read more

Fleet Feet - I left with Sauconys, she got Nike's- great selection and reasonable prices! - Shoe Stores Near Me - Austin, Texas

I have to say that I didn't have the same superior service as some other customers have had. My experience made me feel like I was shopping at Penney's during the semi-annual shoe sale. The salespeople brought out shoes and placed them on a table in the middle of the store. My salesperson was polite but offered no information or assistance whatsoeverother than getting the shoes that I asked for. Also, it would have been nice to be able to see the shoe prices myself so that the poor salesperson didn't have to go to the register to look up prices after he brought shoes out. It probably would also have been good (for Fleet Fleet) if he'd known that one of the shoes I asked about was $30 off. It worked out well for me, though. I went to the shoe company's website and bought them there for $50 off! read more

Such amazing customer service!! I had a little hiccup with my shoes being delivered to the store (totally not Fleet Feet's fault, it was the delivery driver's), but two employees went above & beyond to help me solve my situation. I want to specifically give thanks to Ian and the store manager Ari Perez; both have been super kind, understanding, and highly efficient. Ian gave me Ari's phone number to reach out to him personally and after reaching out, my issue got resolved within a few hours. Ari even gave me a phone call to personally explain what had happened and to apologize for any inconveniences. Outstanding customer service, 10/10! read more

The guys at this store were great! Super knowledgeable and did not get tired/fed up when I asked a thousand questions. This was the best part of my visit here. The test was great, they recommended great shoes and so far so good. Also, they have a 60 day policy where you can try your shoes and if you don't like them you can return them. Awesome place! Never going anywhere else. read more

It's no wonder they have incredible reviews. Wow. The customer service was on another level, one I've never experienced. We actually started off with a scheduling miscommunication and Ari swooped in to solve it, leaving us not only with a shoe solution, but with knowledge and a treatment solution to a longtime struggle with plantar fasciitis. Consider me grateful and blown away. Thank you Fleet Feet, thank you Ari! read more