I recently rented a suit from Jos. A. Bank, and I have to give a huge shoutout to David who helped me through the process. Jos. A. Bank was actually the first place I went suit shopping back in my early twenties, so coming back felt a bit nostalgic. Over the years I've gained some weight, and none of my old suits fit anymore. I'll admit I was feeling a little self-conscious walking in, but David's professionalism and calm demeanor immediately put me at ease. He took the time to walk me through my options and helped me decide between buying and renting, especially with a wedding just a week away. What really stood out was how supportive and knowledgeable he was. So genuinely helpful. Because of this experience, I'm not only set for the wedding, but I'm also seriously considering rebuilding my suit collection here. If you're looking for great service and someone who makes the process stress-free, ask for David. I'll definitely be back! read more

Bailey the very nice young man helped me pick out a sweater for a chilly spring day and we had a nice conversation about traveling and Austin. I was only visiting the city for a conference but would buy all my clothes from Bailey if I lived there! read more

I needed a last minute replacement suit for a wedding, and Jos A. Banks hooked me up with fast and friendly service. Thank you!

For a small store it had what we were looking for. We also took advantage of the amazing sale and bought more since the prices were great!

I didn't even get into the store before the employee at this Jos A Bank treated me like a waitress at Dicks Last Resort. I've had friendlier exchanges being ruthlessly extorted by your local Girl Scouts than with the employee at this Jos A Bank who worked at 5pm on Friday Afternoon May 17 2024. 10/10 would suggest your local Popeyes at midnight if want better customer service! read more

These fellows are great They did a great job fitting Spencer for his first suit Took a ton of time and were very knowledgeable on options - alterations and worked with us on best value for us Definitely above the fry read more

(This is really a 1 star review, but due to their GM being so nice and accommodating, I would feel terrible tanking their rating with such a score) Both some of the best treatment I've ever received (Dillon the GM) and some of the worst treatment I've ever received in my life (the two women who were working around 5:30 p.m. Tuesday, June 4th.) Dillon the General Manager was probably the most professional, knowledgeable, and saintly human I've ever encountered during a shopping experience, from my fitting to the return date, no exaggeration. He was truly amazing--I made a mistake reading my tuxedo rental return date and due to my schedule + unfortunate timing with a separate trip + a surprise work trip--I was around 2 weeks late getting my suit back. Dillon was so incredible that he agreed to take 50% off of the exorbitant late return fee I was facing, which he did not have to do--I will never forget how gracious he was--that guy deserves as big of a raise as possible. Unfortunately for Dillon, his two colleagues (Dillon was not working at the time) could not have been more rude, snide, and dismissive towards me whenever I arrived to return the tuxedo. Dillon put in the system that I would be receiving a 50% reduction in the late fee after I explained my circumstances, so that other staff knew to reduce the price if he weren't there. I show up to return the tuxedo and before I can finish saying "Hi, I'm here to return a late rental" the older woman of the two annoyedly asked "...Are you (my name)" I said yes. Then she ANGRILY explained to the other sales associate how Dillon agreed to reduce the late fee, and (as if the money were coming from her own pocket) said, "I tried multiple times to tell Dillon no we aren't doing this but he insisted... so go ahead and ring him up I guess" this woman was so mean. Then, the other woman (Slavic sounding accent) decided to get angry as well--"so you don't have a receipt or anything?? How am I supposed to look you up?" At this point I'm pretty taken aback... (SHE SAID MY NAME WHEN I WALKED IN... she knew exactly who I was), so she proceeded to audibly scoff, then looked me up in 2 seconds with no issues. The entire time I am graciously apologizing--which after my 3rd apology, the older and meaner woman (not looking at me deliberately) said "No it's okay, Dillon is our GM and no matter what it's his decision so there's nothing I can do to stop it." Uhm I was apologizing for the lateness, not expressing sorrow that you weren't able to ruin Dillon's act of kindness in reducing my fee. This woman was reacting as if I had stolen money from her, or had committed a crime, ALL over a kind gesture by Dillon to help me out. I can't stress enough how mean she was--I never leave reviews and have always shrugged off past negative service at other businesses--but this was the worst ever, she was so hateful from the moment that I walked in. As I'm being rang up by the other woman (who was being nice at this point after seeing how taken aback and apologetic I was towards her and her incendiary bully of a co-worker) I apologized again, to which neither of the two women acknowledged me nor said a word. I then got my receipt and left the store. It's truly a shame Dillon has to have his store's reputation tarnished by these two individuals, because he was truly the greatest employee of any business I've been to in my entire life. After a long day of work and stressful traveling, it was jarring to say the least how I was treated. Luckily Dillon was such a saint that I will be back to this location in the future, and I can't wait to be as kind and courteous to these two women, something I was never shown as a paying customer. read more

Was supposed to open at 10 and didn't open until 12 noon. Employee waiting was told that they would be there in 10 minutes numerous times. So I waited and waited. Had some nice deals, but now understand why I order online read more

Had to get myself and my dad's suit rental shipped between locations. When a logistical error occurred, the store manager personally got involved to ensure the suits, final fit, and adjustments could be done in two days. Best suit service I could ask for and extremely polite. Definitely recommend! read more

Excellent service from Chris and Carlos and Felicia the tailor - above and beyond as late Thursday afternoon I purchased a suit and a jacket and pants - all of which needed alterations and pressing for the next day. I show up at 11am Friday and all is ready and I could not be more appreciative- thank you all . Pleasant atmosphere and friendly knowledgeable staff made my two visits enjoyable - a credit to management of a well run store read more

I walked in with only 15 minutes to find a suit, and had the best experience ever! Said immediately walked up to me, asked me what I needed, and had me fitted and out the door in ten minutes! He was gracious, incredible at knowing my exact size, and put a perfect outfit together. I would fly back to Austin just to go back to Said. read more

Go see Cody!! All of the staff is super and if Cody's not there the new store manager Gerald is from the other store I used to shop at. He's a real sharp guy! Nicest guys in my opinion. the overall vibe of the store is so much better! great selections! read more

Outstanding customer service! Dave was extremely helpful in getting me fitted. The manager Gerald made my shopping experience excellent! Go see these guys! Your visit will be worthwhile! read more

Amazing staff! We rented a tuxedo in another town (unaffiliated to Jos A Bank) and wound up with a rip in the seam an hour before the wedding we were to attend. Saeed Forough arranged for a tailor and repaired the rip on the fly so that we could make it to our event. Thank you so much! read more

Went to get my 18 year old son his first suit. Great customer service by Maxwell. He is very knowledgeable about fashion for different ages. Talked us through all the measuring and options. Prices were very responsible for such quality clothes read more

The changes I've seen in this store the past few months are amazing, Clean, Organized and Awesome staff. Shoutout to Gerald and Dave! These guys are awesome! Every-time I go in they always are sure to provide A1 Service! Out of all the Jos. A. Banks this will always be my go to! Shoutout to Saeed aswell! Gerald Keep up the awesome work! Glad to see the great changes! Dave thanks for the great help! read more

The worst shopping experience I've ever had. Employees were sitting on their phones and playing explicit music. When we asked for help with sizing and to locate the right item, they wouldn't respond or were argumentative. We left without buying half the items we needed. Waste of time and so disappointing. read more

I had such a great experience at this Jos A. Bank! I got my dad fitted for tons of clothes and he is not easy to fit and they did a fantastic job. Gerald the manager was wonderful and so helpful! He gave the best service and was so kind. I will always go to this location! read more

We were in town for a wedding & delivery on my husband's tuxedo rental was delayed. We were already anxious about the rental as my husband is a large man and can be difficult to fit. Gerald jumped into action. He had a plan and went out of his way to make things right. He also made sure both our son's tux rentals were fitted properly and everyone was looking sharp for the wedding. Saying Gerald saved the day is an understatement. read more

Seeing how I owe them a suit, I figured the least I could do is write them a good review. Long story short I took them up on the buy 1 get 3 suit deal in December. When I went to pick up my suits, I was in a rush and did not check if I got my order correct. 3 weeks later I finally try on my 4th suit and I'm drowning it in. Oops not mine. I go in and they quickly exchange it for mine despite the fact that I probably lost them a customer ( whosever suit I had taken). Great service! read more

I went all over town searching for something to wear to the Golden Age of Hollywood Yelp event. I tried every men's clothing store downtown I could find. The staff at Jos A Bank while unable to find what I needed took the time to try. I did end up buying a shirt that I later returned a couple hours later after I was unable to find a suit vest without issue. I'm very appreciative of the service I received even though they were unable to find what I needed. read more

Customer Care reached out to me and mailed me a gift card to make up for the poor service I had received. I returned to the store once to look for a fitted dress shirt with no pockets but they did not carry those. I'll update this again once I have another shopping experience here. read more

Horrible service. Would not recommend at all. Rented a tux and they told me the wrong day to pick it up and when I finally did get it, which was already late, the fit was terrible. My friends who also rented tuxes for the same event had the exact same issues. Will never be using them again and wouldn't recommend them to anyone else. read more

Josh was very helpful in picking out some dress shoes. I felt the prices were very reasonable considering the quality. Would totally recommend. read more

Thanks JoS A Bank - you helped me get a nice suit and great deal at Mens Wearhouse. OK, so Saturday I walk in, cannot get a foot in the door before I am approached by a salesmen who rushes me to the size and suit he wants me to buy. Does not measure me, or even ask me if I have a color or style I am looking for. Never once did I feel like a customer that had a choice, but more like a customer being told what I am going to buy and that I will buy it now. I told him I do not need it until mid-December once I had a chance to get a word in, and the response was horrible. He said "just be sure to give us two weeks to make alterations" and after that I could not get anyone to come near me as if I had Ebola. The quality might be great, but for a $900 suit you better treat me like I am a person, and not treat me like I am going trick or treating in a suit store and I will be happy with what you decide I want / need. read more

Saeed did a great job helping me find a suit and was clearly a professional. I was in and out in an hour with a tailored suit that looks great for a fair price. read more

Came in today to get measured for a tux rental and was pleasantly surprised by the friendliness of the employee there. I didn't catch the name of the blonde-haired lady working, but she was a huge help. I'll definitely be stopping in again soon. read more

I have been to this store multiple times for a tux and suit, and every time was more painful than the last. They are extremely unorganized, terrible at communicating, and even worse at giving satisfactory service. If I could give you any advice about this store, it would be to go to Men's wearhouse instead. Avoid this Jos A Bank at all cost. read more

My experience with this Jos. A Bank has been like 85% positive, and they deserve to be recognized for the following: -Sarah there was great to work with, and was extremely helpful with my indecisiveness in putting together 6 matching suits for myself and my groomsmen for my wedding. She was patient, always available for contact, and honored deals that made the process fairly painless cost wise. If you need a suit, or better yet, a lot of suits, the team here was very helpful and willing to work to get you a deal The catch in the experience was: -A number of groomsmen who had suits shipped to them got incorrect sizes, and while they were able to exchange them easily enough at their local stores--make sure the size information is set in stone with your rep! Still, all of the staff was helpful in getting this correctly, and that can be the extra mile. In short: Sarah is great, go here and take advantage of a buy 1 get 2 free, and be specific when buying suits for others. read more

I made it into this store today. I have never been but was greeted by a mid aged gentleman in a suit, who after looking me up and down decided I wasn't worth his time. In addition as I looked around the store, he began to talk to the cashier said "if I see that lady again and her boyfriend I am going to punch her in the face". At that point I walked out of the store and I can say this was my first and last time shopping here. read more

Do not have your suit tailored here. My sales rep, Steve, was great; knowledgeable and personable, he chose a great suit for me. However - the tailor is unprofessional; he mis-measured my suit, left it too loose in the waist, cut the legs too short, and did a shoddy job with the seat. When I asked for it to be fixed he kept saying "you look great. It looks great." The worst part is the pants pockets stick out like elephant ears which I asked another tailor is the result of the waist being improperly cut. This tailor LIED saying "it's the style; it's so you can find your pockets. I will not be shopping here again because of this tailor's actions. read more

Do yourself a favor and never, ever go to this store or do business with them online. Customer service is something they do not understand or practice. My forst experience with them was a little over a year ago. I walked into the store, it was empty, and none of the staff approached me. Not even a "Hello." i just walked out and went elsewhere to buy two suits. This past Christmas, I was given a gift card to Jos A. Bank. I figured a year past, so things had to of improved seeing they couldn't sink any lower. I was treated like I didn't deserve to lick their shoes. Absolute snobs. They had their noses so high, I could see their little, insignificant brains. So I walked out. Again. Time to try their online service seeing it's the only way to not have to deal with stuck-up idiots. The bulk of the order shipped... except for one item. It's on backorder and expected to ship on 1/6. January 7th rolls around with no word, so I email them. It takes two days for a reply, and I'm informed the date got pushed back to 1/13. On 1/17, I contact them again about the status. They replay the next day saying, "Our records indicate an error has occurred while processing your order and the order is currently on a held status." I am instructed to call customer service. At least I don't have to talk to anyone at the Congress store. After several attempts and who knows how long of holding, I finally get a person on the line. It turns out rudeness is a requirement for any position at this company. I'm told there is an address problem, and I'm transferred to the address verification team before I can even utter a word. I immediately get voice mail and leave a message. Four days later, I email them for the status of my order and instruct them to find someone who can do their job correctly. After another four days, I send another email letting them know that no one has responded to my email from eight days ago or from my email from days ago. I also informed them that Better Business Bureau is CC'd on the email. I get a response the next day, 1/28, that my order is shipping 1/29. Buyer beware! read more

The service I received here was outstanding. I've been a JAB customer for many years. Once or twice a year, they have a 65% off sale on almost everything. Seriously, probably 90% of their stock is marked down, and that is on top of the 20% code you can use at check out (online.) What a deal! (However, please note they are very clever marketing and pricing gurus. Their corporate strategy entails marking up their regular prices SIGNIFICANTLY and offering sales all of the time, therefore the customer sees a $750.00 suit marked down 50% to $375.00 and thinks the quality and value are probably better than they actually are. JAB is a middle of the road clothier, similar to Brooks Brothers, but in all honesty, maybe not even that good.) Wait until you can get at least 80% off EVERYTHING and you can grab a good deal on quality clothing. Most importantly, I always recommend spending the extra money to get everything you buy, anywhere, tailored. A tailored, middle of the road suit will look sharp, trust me. As a bit of an aside, JAB offers a more conservative wardrobe, so you might want to look elsewhere for double breasted, bright and bold colored/patterned type stuff. It's just well made, reasonably priced navy, gray, black, tans, and subtle pinstripe garments, for the most part. Well, once every other year or so I will buy a "nicer" whatever looks good and other items as needed. This year, I needed a few more things than usual. I ordered everything online and when it came, I was disappointed to realize I was no longer a 32 waist, yeah, little too snug. I took everything in to the store, expecting to have to send a few things back through the store, but no, the team really took care of me. They said they could tailor EVERYTHING I had brought in, and even charge me next to nothing for the two pairs of slacks I needed an inch or two taken out of, awesome! Now, I'm not sharing the following information trying to be hilariously self-deprecating, I just want to let future customers know what great tailoring JAB delivers. Right, so my height (6'0"), waist (32-34 depending) and arms (34 shirt) are about the only normal features of my body/frame. I have short legs (weird looking), a longer torso, as well as very pronounced shoulder, chest and buttocks areas. This has been the case since I was in high school and at least one tailor, in the past, found my frame a bit "odd" and "challenging." JAB dressed me right. Waists now fit comfortably with no pocket bowing, hems break perfectly on my shoe, and my jackets have a nice, subtle hourglass shape. Great customer service, tailoring, and price! Unless they maliciously hurt someone I love, I am a customer for life. read more

Just want to say how amazing Jacqueline is at Jos. A Bank. I had an emergency this morning and she had me taken care of within thirty minutes. She also helped me pick two new great suits. Thank you! read more

I was hesitant to go here based off the reviews but they were having a sale and it was very cold and I needed a sports coat. I walked in the door expecting to be ignored but instead I was personally greeted by 3 different reps. I chose to work with Sarah. She was polite, helpful, knowledgeable and actually complimented my shoes. I bought what I wanted at a fair price and was treated well. I also noticed a few other customers having a very good experience. Calling reps by name and shaking hands. You never know the way people engage or expect to be treated. Whatever it is, I'd judge for yourself. read more

Outstanding service!! In April a buddy and I did not realize we needed tuxedos for an event we were attending the next day. Went to downtown Banks and were fortunate to be served by Guy Gum. Extremely knowledgeable and completely committed to outstanding customer service. He helped us with selections and made sure everything would be ready in less than 24 hours and charged a very fair price -- no excess service fees. Mr Gum is a consummate haberdasher. Look him up if you need a suit or tux in Austin, you will be doing yourself a favor. read more

Worst customer service I have ever experienced. I was in here this afternoon and was treated like a vagrant. The employee who helped me claimed to be the manager. After I approached him for assistance and explained I needed to buy a sport coat today, he made several very rude comments to the effect of him not approving of my presence in the store and suggesting that he didn't have any stock available. Even after he had me try on multiple misfitting coats, he refused to take my measurements. He asked my name, and when I told him, he replied that he didn't care. This was literally the worst I have been treated at a retail establishment; I will never return. read more

I placed an online order 11/26/14 for 2 pairs of pants to be sent to my son in Seattle. I asked my son on December 8th, did you get the pants? Answer no. I go online to check the order and it says "status held". I call the 800 number and they say that they can see the order but it appears it has been cancelled even though the online status says held. She says she can't help me but she can transfer me to customer service. I speak with customer service and she says the order wasn't cancelled but the order was held--I said why didn't you people contact me and leave a voice mail message or send me an email message--she says "I don't know"---she also says "I can't help you--I have to transfer you to another department---the "AVS" department. I said what is that--I get an incomprehensible response. Then, I get the AVS department on the line and discover that they have been holding the order all this time because they had to "verify the shipping address because it was different from the billing address"--I said are you kidding me? That you haven't bothered to contact the customer and leave any messages in all this time when I don't even know there is any issue with the order placed. Nordstrom's wouldn't do this. Frontgate wouldn't do this. Amazon would never do this. Zappos doesn't do this. I place online orders to send to my out of state children all the time. I told the nice man that this would be my first and last order with Jos A Banks. The worst customer service experience I've ever had. You place and order and surprise you have no idea it never shipped!!!! Then you call the 800 number and have to speak to 3 different departments...Management must be completely inept and incompetent to run a business like this. read more

Used Jos A Bank for tuxes at my wedding. The first guy in the store wasn't helpful because he's not the "tux guy" and we made some choices we later decided were bad choices (i.e. Vests in the middle of summer). Went back to talk to the "tux guy" and updated our order. Apparently he never put the update in and we had the wrong tuxes for our wedding. That day when we realized and called them in a panic, they let us get black suspenders (ordered white) but wanted to charge us for getting the white pocket squares we ordered. They refused to recognize their mistake. Terrible service. I wouldn't recommend using them for tuxes. read more

This is the worst mens store I have ever been too. I have come into this store twice already and both times the customer service was horrible. I went in today during lunch and was dressed casually in jeans and a button up. Every time I step into this place they give you this look like you dont belong. I usually see very few if any people ever in there. So I was walking around for a bit before anybody decided to see if needed help. Three people working there doing really nothing. So finally this overwieght white man asked me ifI had been helped so I told him that I was looking for dress shirts. He started to tell me about the shirts they had. He said he would only let me try them on if I was going to buy. I said okay just cause I wanted to see how they would fit. The fit was okay but I just wasnt ready to buy then and there. When I told him this he looked at me like i was stupid.I apoligized to him if he had to refold the shirt but I dont like to be forced into anything. Now I understood he may have been trying to make a sale but its the overall experience this place gave me. I would never come back here and I hope no one else does. read more