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Cato

3.5 (8 reviews)

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Nordstrom Rack

Nordstrom Rack

(150 reviews)

$$

I was in the middle of a full on fashion emergency for a gala, and Nordstrom Rack may have saved…read morethe day. The dress I originally planned to wear did not work out, so I ordered another one. It's technically floor length, but I'm 5'10" so it stops at the ankle instead of covering my feet. So now the shoes have to be stunning enough that no one will even notice the hemline. I ordered a pair on Amazon that were supposed to arrive Friday. Then I got the dreaded update that they were delayed to Saturday... at 10 PM. Well, that's not going to work. So I made the mad dash to Nordstrom Rack Saturday morning. I walked in with low expectations, fully prepared to hit multiple stores before finding anything close to what I needed. Instead, I found the most gorgeous Badgley Mischka crystal pumps. They're slightly bigger than my normal size, but that actually works in my favor. They're comfortable, my toes can move, and I can already tell I won't be plotting my escape from them halfway through the evening. While I was there I grabbed a strapless bra and even found a formal bag that works better than the clutch I originally planned to carry. Sibyl at checkout was the perfect finishing touch to my morning. Friendly, outgoing, and genuinely helpful. The whole experience felt like the Nordstrom culture of service I studied back in graduate school.

Do not count on receiving anything you order online. I ordered an evening gown online. When the…read moreitem didn't move from Processing to Shipped, I called to make sure all was well. I was told that the item was in stock and would arrive within a few days. THE VERY NEXT MORNING, I checked on the order and it was canceled. No email, no phone call, just canceled. When I called customer service, I was told that if an item says "only a few left," I should be suspect that the order will be canceled. WHAT? In other words, don't count on receiving your order until it arrives, and don't bother to call and check on your order b/c we'll just tell you it's being shipped. Twice now this has happened. I expect better from Nordstrom.

Cato - womenscloth - Updated May 2026

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