Phenomenal customer service!!! I was at the Barton Creek Square mall in search of shoes for my upcoming wedding and walked into at least 7-8 different stores before finally walking into this Steve Madden store. This was the first store that actually greeted me when I walked in (while all of the other ones completely ignored my presence and didn't even attempt to assist me), so we're already off to a great start.
The woman who greeted me asked if I was looking for anything in particular, so I gave her a brief rundown. She asked clarifying questions and upon giving her my answers, she perked up and directed me towards the most gorgeous pair of white heels, claiming that so many brides purchase them for their wedding day. These shoes were PERFECT and even better than what I had envisioned myself wearing on my big day!
She got my size and I tried them on, and I fell in love with them instantly! The only issue is that I was concerned about them becoming slippery if my feet were to sweat (a totally realistic problem in the Texas heat lol). She had a solution - $7 clear foot pads that were designed to keep your feet in place.
Not only am I so happy with the shoes I bought, but I am so appreciative of the great customer service I received! The other people working in the store were equally friendly and were also invested in my story, showing excitement for me as I described how perfect these shoes are for my upcoming wedding day. Thanks for a wonderful experience, y'all!! read more