Big Shoes has been a go-to for me since the downtown store days around 2004. If I remember right,…read morethe store was on 3rd Street and it's where I bought my first pair of Diesel and Pony sneakers in size 16. At 6'8" with size 16 shoes, finding good options has never been easy, which is why I've appreciated this place for so many years. Mo has honestly been one of the biggest reasons I've kept coming back. He understands the challenges that come with being tall and needing larger sizes, and he always makes the experience comfortable and easy. He's knowledgeable, straightforward, and genuinely cares about helping people find shoes that both fit well and look good. Lisa and the rest of the team are always great too, but Mo's consistency and customer service really stand out. And somehow there's always a deal to be had, which makes it even harder to leave empty handed. Always appreciate stopping in and always appreciate the help over the years.

After review they did get back to me with a credit in the form of a gift card. Hopefully they are…read moreworking on making easier to do returns and exchanges.

Im always amazed at how many shoe options there are. I'm a pretty basic shoe person so I like to…read morerebuy the same shoe until it goes out of production. So most of the time I'll come in specifically to grab a new pair and browse the clearance racks. Tons of options, one time I even bought a men's pair of hiking shoes cause they didn't have my size in the women's. Ha! Service is also always on point, I've only interacted at the checkout.

Store was clean, employee was nice (though I only saw one in the entire store and she was the…read moreregister, meaning no real assistance is available if anyone is checking out). The only place to measure your feet was some dumb AI assistant machine. Not only did it take forever as there was a line, but also screw AI. I am confident that machine was why there were no other employees, and I def needed help with finding things so I just couldn't. I had to ask the single attendant to find the manual measure since there was nowhere else in the entire store to measure, and she was unable to assist me afterwards since she was indisposed. This store also doesn't carry anything smaller than a women's 6, so smaller feet beware. I'm sorry but kids sizes are just not acceptable for proper foot care as an adult. Really frustrating experience.

Had a good experience at this store. The staff were so lovely. My husband was in need all of a good…read morewalking shoe. Shout out to Destiny and Yani. The ladies sized him and recommended a few different shoes. He ended up with the White 960s and then ordered the Black 960s as soon as we got home. Yani even demonstrated the use of the shoe cleaner. This store is new, super clean and well stocked.

Great store. Clean and great staff. Destiny and Yani were amazing and helped me find the best size…read more They went above and beyond to make sure I was satisfied. Even helped me clean my old NBs. Love my new shoes and love this store.

My partner and I just visited and were blown away by the service. We've purchased the brand Bonobos…read morebefore at a department store, but hadn't had the chance to stop by a store and try different fits. Chiké greeted us warmly when we arrived and helped us for over an hour. He usually is at the Dallas Knox Henderson store, and next time we're near there we will stop in because he helped us immensely. There are so many types of fabrics, fits, and colors that it can be overwhelming but Chiké helped my partner with finding the best cut of shirts and pants for her body type. He even helped us put an outfit together with our description of what she already has at home. We were there for a while trying all the things and he would was there every step, chatting with me while I waited and fitting her outfits. And not like "ok I'll grab another size" - but like knew by looking at whatever she had on what to adjust. "Ok so we're gonna need xx" X xx" in short, classic cut... be right back." When we walked in he guessed her pant size exactly so we had a starting point to try different cuts. He got everything ordered and had it express shipped so she would have it in time for her event. I could go on and on because it truly was a great and rare experience. We like the quality of the clothes but will now to return to the brick and mortar for the helpful experience. Other tips about the store - there is street parking but also garage around the side of the building.

I had one of those nightmare travel moments--my suitcase didn't make it to Austin right before…read moreSXSW, and I had a packed schedule meeting astronauts and some of the world's top scientists. Not exactly the time you want to be improvising your wardrobe. That's when I met Danny from Bonobo's in Downtown Austin. From the moment we connected, Danny brought a calm, grounded energy that immediately put me at ease. He didn't just help me find clothes--he really listened, understood the context, and dialed into exactly how I wanted to show up. Within a short time, he pulled together outfits that felt completely aligned: sharp, thoughtful, and elevated without trying too hard. What stood out most was how intuitive Danny is. He balanced style with presence--making sure everything fit well, looked great, and felt authentic to me. I walked into SXSW feeling confident, put-together, and fully ready for the caliber of conversations I was stepping into. Honestly, what could have been a stressful situation turned into a great experience because of him. If you ever need someone who can think on their feet, understand your vibe, and deliver under pressure--Danny is exactly who you need. Thanks to Danny, I felt truly great about myself and my personal brand going into some intense dialogues and a speaking engagement. A hero.

I have always loved this shop, 20 years maybe? I went to grab a jacket off the sale rack and was…read morecharged FULL PRICE. Didnt notice until I got my cc receipt. Emailed and called w/ no response. Seriously? The store was busy so i'll re post after I contact them again, however I should not have to be spending my time correcting the error they made. Just be careful when buying there and CHECK YOUR RECEIPT.

Unfortunately, I have had a bad experience at "Co-Star". I was very excited when this place first…read moreopened up, but I have been there 3 times now and have yet to be helped by any of the staff. The clothing looks cheap and too trendy and I'm pretty sure the buyer is just going to other boutiques and stealing their lines because I see the same stuff at Y&I and Dog & Pony. I feel like this place is just trying too hard. Sorry, but I won't be coming in again. -Katherine.

I visited the Austin location in search of a classic crew cashmere sweater for an upcoming trip…read more(didn't want to pack my heavier cashmere tops) and was pleased to find them available in store. However, color options were limited at the time - gray and canvas (oatmeal). I tried them on and purchased the Small size as I found the fit a bit larger on my frame. The cashmere crew was comfy and I wore a base layer underneath (cotton long sleeve tee) . I was pleased to grab the second sweater (canvas) on sale. Overall solid shopping experience and good value considering other cashmere brands are on the higher price points. It's nice to own various cashmere pieces from good value buys to high end luxury. Personally, Everlane sweaters are priced just right for those on the fence, you won't be disappointed.

Every time I come to town stopping at this store is a MUST! Someone always greets me when I walk…read morein. The customer service is always nice! Tye was AMAZING! He was such a big help with offering suggestions and breaking things down to a science where I could understand when it came to the different types and fits of the jeans. I was also surprised Tye remembered me when I came to the store for the first time two years ago. He even remembered Aquila assisted me (our names are similar). He was just as AMAZING back then.

Phenomenal customer service!!! I was at the Barton Creek Square mall in search of shoes for my…read moreupcoming wedding and walked into at least 7-8 different stores before finally walking into this Steve Madden store. This was the first store that actually greeted me when I walked in (while all of the other ones completely ignored my presence and didn't even attempt to assist me), so we're already off to a great start. The woman who greeted me asked if I was looking for anything in particular, so I gave her a brief rundown. She asked clarifying questions and upon giving her my answers, she perked up and directed me towards the most gorgeous pair of white heels, claiming that so many brides purchase them for their wedding day. These shoes were PERFECT and even better than what I had envisioned myself wearing on my big day! She got my size and I tried them on, and I fell in love with them instantly! The only issue is that I was concerned about them becoming slippery if my feet were to sweat (a totally realistic problem in the Texas heat lol). She had a solution - $7 clear foot pads that were designed to keep your feet in place. Not only am I so happy with the shoes I bought, but I am so appreciative of the great customer service I received! The other people working in the store were equally friendly and were also invested in my story, showing excitement for me as I described how perfect these shoes are for my upcoming wedding day. Thanks for a wonderful experience, y'all!!

We went in the store. Was greeted almost immediately upon entry with a genuine "how May I help…read moreyou?" Staff immediately located the shoes we were interested in. They worked as team to ensure we were satisfied. Shoe was a perfect fit for my sons short but thick foot. Salesman checked the shoe to ensure display shoe was gently used. Satisfied customers!

I stopped by in mid-July looking for a briefcase-style work bag to hold my laptop and notary public…read moresupplies. Steven greeted me promptly and took exceptional care of me, answering all my questions to help me find the perfect match.I ultimately purchased the Metropolitan Workbag in Maple Brown, and it is worth every penny. The craftsmanship is outstanding--it is sturdy, classy, and hands-down the best unisex briefcase I have ever seen. Even at 5'2", the bag doesn't overwhelm my frame when I carry it by hand, which is how I prefer to hold it rather than using the strap. The color complements everything I own, and it feels so perfectly balanced that I no longer need to rotate bags. I have truly found "the one"!

Stopped by this store and had a really great experience. The customer service was excellent, the…read morestaff was super helpful without being pushy. They have a fantastic selection of bags and accessories to choose from. While it's a standard retail location rather than one of their massive flagship stores, it's still beautifully kept and has more than enough variety to find exactly what you're looking for. However for me, I was strictly shopping for Coachtopia and chose to do so on a recent Houston excursion. The flagship stores have a lot of Coachtopia pieces. All stores can order for you but I preferred in-person at the Galleria.