After review they did get back to me with a credit in the form of a gift card. Hopefully they are working on making easier to do returns and exchanges. read more

Big Shoes - Confirmation the company received my return - Shoe Stores Near Me - Austin, Texas

Do not buy from this company, the customer service is terrible, I purchased two pair of shoes, I had a issue with one pair less then 60 days. I emailed with pictures. No response after 3 days. I called customer service which is not good unhelpful. I had to go into the the website and dig finally I started a claim with photos. After 10 days nothing, I called and was told my claim was denied sorry about it... this is not fair or unacceptable. I had to keep reaching out to this company they have no Care or concern for the cutomer, very unprofessional. Buy else where where you get good cutomer service​ read more

Absolutely horrible company that took me for almost 200.00 on a pair of boots and wouldn't accept a return for boots that do not fit. They then tried to keep my money and the boots. I would tell everyone to avoid this company. They may have a great selection of shoes but they are NOT honest no matter what anyone tells you. read more

I purchased three pairs of sneakers. I read their return policy. Returned two pair because they did not fit. Bigshoes.com informed me that a pair of sneakers were on clearance and not subject to return. I did not see anywhere that this was the case. To date, I have not received any refund. Unless you are absolutely positive of your shoe size, width, and a manufacturer that fits your feet; DO NOT PURCHASE FROM THIS COMPANY. read more

My man had been wearing the same ratty shoes for so long because he could never find shoes in his size. I found this place and convinced him to pay a visit. THEY ONLY CARRY SHOES SIZE 14+!!!! They had a super cute display and a digital inventory of everything avaliable at that moment. The sales lady was extremely sweet and accomodating helping us pick out the right sized shoes in the right color within our price range. I absolutely adore this place, i just with i knew more people who could shop here to tell about it! read more

This place was amazing! With a great selection! son wears size 15 shoes and this place had his size for all the shoe he liked! everything they carry is current and fashionable and also they have utility type shoes. Come here for all your shoes I love this place. read more

Best selection for large shoes sizes. My husband has been going to them for years. We shop both online and in store when we can.

Be warned - I was a repeat customer here until I bought a pair of shoes that I really wanted from this company online but was sent the wrong shoe - similar name, quite different shoe. Their first response was to offer me to keep them with a small voucher (which wasn't attractive since I think they're ugly). I really wanted the shoes I'd paid for yet they stopped responding to emails so now I'm out of pocket and stuck with these shoes I won't wear. Certainly no Zappos in service here. I wish they could have owned their mistake and actually got me the shoes I ordered. read more

You know what they say about big feet... big feet... Big Shoes. They also say that if you are a size 13 or bigger, you probably shop on-line, are a bit frustrated, and seldom get your "big feet needs" met. The owner who I talked with here had VERY big feet and told me that they opened this store because they understand the lack of selection and what it is like to always have to shop on-line. Cool leather pointed shoes with a design tattooed on the top, everyday shoes, flip flops, sandals, boots, Doc Martens, Uggs, running shoes, tennis shoes, and of course basketball shoes... AND you get to try them all on. He said that, in his experience, most men with big feet are wearing the biggest, coolest shoes that they could find but their feet are still cramped. This can cause foot problems but -even worse - can cause back problems. Here are the conclusions that I draw after two visits...* 1. If your man has big feet, come here. Super wide counts as big... 2. If you are a person who likes MWBF (men with big feet) and all that entails, come here. You would be very thoughtful to purchase a gift card, even. Super tight and cramped usually satisfies no one... 3. More people would come here if Big Shoes had a MWBFHH (happy hour.) Such a HH would make a LOT of men and women happy for more than an hour... 4. Prices seem totally reasonable for so much rubber/leather... 5. There is a lot of pressure on big men with big feet between the size of 13 and 22 and a lot of assumptions made. If I had a size 22 foot I would really appreciate that I could go to a place where people simply understood my dilemma about size and comfort and fit and style and also understood that when people put so much emphasis on my enormity, they miss out on me... *all 5 conclusions need to be put to the Chinese fortune cookie test, especially #5. read more

Amazing customer service. I ordered wrong pair of shoes for my 16yr old over a weekend . thru 2 emails a Big Shoes rep fixed problem ..delivered by Tuesday. Fantastic !!! Competitive prices fast service read more

AWESOME. I wish I knew about this place a long time ago. I use to go shop for shoes and could only find 1 or 2 pair in the whole store that would fit me. No selection for me. Now I have a choice thanks to this place and I get to try them on without having to buy online. I will never buy shoes anywhere else again. read more

Big Shoes is an awesome store! My husband and I realized this was here when we first moved to Austin and he was SO. EXCITED. His happiness was the equivalent of me finding Big Top Candy Shop. Insane. Anyway, so we ventured down to the store one day, it's kinda tucked away behind Chipotle, in search of some new shoes for my giant dude! He wears sizes 16-18 depending on the brand so he really never buys new shoes because he doesn't like ordering online and having to return and stuff or he can't even find his size in the first place! I was really happy to see that the prices were on par with regular shoe stores. It wasn't like they were gouging big footed people which I think is nice. Also, the owners were there, and they were SUPER nice and helpful. Now my husband gets a new pair every couple of months because there are so many options!! I love this store and I just wish they had a section for big footed women!!! read more

Like most guys who probably visit this store, I have never had much luck finding a store with a selection of shoes in my size (14EEEE) to choose from. Not only did Big Shoes have several makes and models of shoes to choose from, but they had lots of pairs in my size, including multiple colors of the Brooks Beast that I ended up going with. At the end of the day, their prices were totally in line with other shoe stores, the service was fine, and the selection of big shoes is unmatched in my experience. They even had lots of huge flip flops! read more

Big Shoes - Brooks Beast in 14EEEE, and 2 different colors to choose from! - Shoe Stores Near Me - Austin, Texas

The business hours are incorrect, I wasted my time waiting for them to open at 12 on Saturday. Nobody ever showed or answered the phone.

Horrible customer service! Definitely do not purchase here if the shoes are meant to be a Christmas gift!! The downside of having large feet is that shoes are typically only available online. Oftentimes, depending on the shoe, the fit might be different depending on the brand and style. I received sneakers for Christmas that were too tight and therefore needed to be returned. The shoe is not made in wide and there are currently no other alternatives on the BigShoes site that are my size. The return policy is that after 30 days only store credit is given. Typically around the holidays many retailers will extend their return period to accommodate their customers, including BigShoes competitors. The fact that BigShoes does not do this means that I am now stuck with store credit to a store that has zero options in my size (and after the interactions I've had with them I no longer want to give them my business anyway). I have tried several times to contact the company via phone and email and when they do answer or respond, they have zero sympathy for my situation! I don't normally waste my time writing these lengthy reviews but hopefully this experience will help influence other consumers' buying decisions in the future. It's tough enough with large feet to find shoes that fit, a company like BigShoes makes that dilemma even more difficult! read more

Great customer service. Hiba was amazing. she sould get a raise for her dedication and presitine attention to detail.

I'm kinda a big guy. Not huge, I only shop at the big n' tall for a few items, but big. I wear a size 16/15EEEE shoe, and have worn that size since junior high. Buying shoes has been a thorn in my side for a long time. At least until I found Big Shoes. I ordered my first pair online, and when it arrived via ground shipping within a day, I had to find out where they came from. Boom, outa here. A big shoe store in my own backyard. Awesome! One of the owners is a big guy too. I mean really tall. And I hear a lot of local sports celebs a customers as well. Needless to say, I don't order online anymore. Going in the store makes me feel like a cast member on the hills who just maxed out daddy's credit cards at Salvatore Ferragamo. read more

Ooooooooh this place. As a man of stature (6'5"/340lbs), finding anything in my size has been as issue for most of my existence. Heck, part of the reason I was stoked about playing football in college was for all the free clothing and gear that was custom tailored. Alas, college days are over and into the real world I have tumbled, and it seems that every jackwagon in here is under 6 feet tall and rocks a size 10 shoe. Bottom line is, big guys do it better. And it is tough to find places that acknowledge and cater to that. I like in Kansas City and happened to be visiting Austin with my wife and some friends. We had been kicking around town for a couple of days and my dogs were a-barkin'....I had only made it down with flip flops since, in my haste to leave the house early in the AM I had forgotten to bring a pair of sneakers. My friends, being the nice people they are, said that while we were out promoting capitalism one day that we could look for some kicks for me. I laughed, honestly believing that Austin would be no different than the rest of America, only catering to the daintiest of feet. But I hopped on Yelp and saw a place called Big Shoes. I thought, "I wonder of this is the place I have been buying from online for the last decade or so..." Sweet baby Jesus it was! I walked in and was greeting by one of the owners...a man that, judging by his height, knew my lifetime of pain as his own. He saw the look of wonderment on my face, as only being in a place that was just for me could summon. He was very nice and exceptionally helpful. He was even cool enough to show me the back area where the whole operation goes down. Very cool set up. Obviously I am a fan of this place, as I have been shopping here (online) for almost 10 years. But I had to give a shout out to a great place in the event that anyone who is in need of large footwear happens to be in the Austin area and is looking for a place that carries anything you could ever want. Keep it up bigshoes.com! You guys and gals are doing the Lord's work.... read more

Sign on the door says they are open 12 to 5 Saturdays. Apparently they are not. The voicemail on their phone number says hours are 10 to 5 Monday to Friday. Very disappointing as the only day I can get there is Saturday and I wanted to exchange some shoes my wife bought me that don't fit. There is also one spot on the website that list Saturday hours. My wife will return these shoes for a refund and I will buy a pair somewhere else. read more

BAD CUSTOMER SERVICE IS NOT OK! BigShoes.com fulfilled my order. Initially they sent me the wrong tracking information, but I spoke with Jason Ballard who remedied the issue and sent the appropriate tracking info. My issue was not initially with BIgShoes.com directly; however, my issue arose from an unethical vendor that they are choosing to continue to do business with, after a serious issue was brought to their attention. I purchased a Roces ice skate from BigShoes.com. I purchased an ice skate that I had researched on Roces' website. The site leaves one with the impression that one of their ice skate models may be augmented to become an inline skate as well. Unfortunately, this was not the case, despite the fact that the two models are identical, and the website does not clarify that incompatibility. Upon expressing my discontent to Roces' customer service, I received an email berating me and demanding an apology letter. In a future e-mail, John Alarie, of Roces went on to relate that he would receive praise and a paid day off from his boss for his grossly inappropriate treatment of me. I contacted Jason Ballard at BigShoes.com to alert him of this issue. I urged him to consider discontinuing business relations with Roces. Mr. Ballard reported that Roces is the only brand manufacturing a large size skate and therefore BigShoes.com will continue to do business with Roces. Translation, we don't care how a company treats you as long as we can continue to make money. Remember, in a capitalist market we vote with our dollars. BOYCOTT ROCES and BIGSHOES.COM. I have included the emails I received from the Roces representative, below. start I received your e-mail and found it to be annoying and irritating!!! Please check our web site WWW.ROCES.IT and you will see the dual skate is the TEMPEXTA not the T - Ice 10. After your review of this Tempexta, we would expect a note of apology to myself and the great people at Big Shoes.Com. I am even taking the opportunity to copy the owner of Roces in Italy so that he is aware you confused the models. If you need a great pair of Roces inline skate, please let me know. Sincerely, John Alarie G M Roces U S A end start Thanks for your response. I am sure that I will be reprimanded by my boss in Italy. He usually gives me a day off w / pay! I still agree that you did not read the text correctly, and your comments offensive to my best customer(Big Shoes.Com). I will write an apology to them on your behalf. If you still need an inline skate, please let us know. Regards, John end read more

My son wears a size 16 shoe and we have been buying shoes at this place for years. Both online and in the store. He now lives in Colorado and still wants to go in to this store every time he comes into town. But really what I love best about this place is their customer service. I often buy him shoes online but it's been more than 30 days by the time I get a chance to give them to him (especially when I ship him a whole box of Christmas gifts in one big package for instance). Big Shoes has always been very willing to let us exchange or return them if he doesn't like what I picked for him. Most recently, I had bought him a pair of winter boots for Christmas, but when he got them, he just didn't really like that particular brand. It had been more than 30 days since I bought them, so I asked if we could return them for a store credit, because they didn't have any current stock that really appealed to him. Big Shoes promptly said "no problem" and sent me a return label. What's so special about that? The shipping place where we dropped them off (FedEx and UPS) apparently "lost" them. They never scanned the package, FedEx had no record of it ever having been scanned, we had no receipt. I was PISSED. $100 Christmas present just became some stranger's new pair of winter boots I guess. I told Big Shoes Support not to worry about it - my loss - but they sent me a $50 gift card ANYWAY - basically they just split the loss with me, even though they had NOTHING to do with the problem! How is that for customer service? That's the kind of thing that makes a customer for life. read more

Great selection of shoes in large sizes. The owner was very helpful and low pressure. Got what I wanted and was in and out in no time at all. read more

If there was a negative star rating, this would be it. Worst customer service of any online company I have ever used. wanted to charge me 25% on my return for a "restocking" fee because there was tape ON THE SHOEBOX!!! Meanwhile, if they cared that much, perhaps they would have put tissue, or some type of padding between the shoes when they shipped them to me in the first place. Told me that shoe-boxes are expensive so they had to charge me. Absolutely dumbfounded. Try 2bigfeet,com Never had a problem there. This was my first and last experience with bigfeet,com read more

I do not recommend this place. The cashier was extremely rude. While I was there, unlacing my shoes, removing the current insoles, and installing my newly purchased insoles, she told me to do it somewhere else. I told her I would throw away my trash and leave as soon as I finished. She then repeatedly called me disgusting, and called the police. I promptly left, never to return. I still cannot believe how I was treated. Never have I been subjected to such hostility by an employee. Never again. read more

Admitted to sending me a second pair of shoes in error and billing me for it. Never got a second pair! Found the box of the shoe I actually ordered with two tracking numbers. FedEx confirmed the tracking number is for the "invisible shoe". I Called repeatedly and left messages and was never called back. Email responses just kept insisting they sent two shoes in error. Advice to bigshoes 1. Educate customer service reps to actually look into customer complaints 2. Who ever responds to emails at help@bigshoes.com needs training on how to respond to emails (no pun intended) All that said, I never write reviews, so you must imagine the shock and awe effect of the service I recieved. So don't do it! It's a trap read more

I'm size 13. Can't ever find shoes that fit. Sizes here start at 14. Guess I fall through the cracks. Alas. Owner was nice enough. Shoe selection looked decent. Maybe next time. read more

My problem seems to have been solved. I love shoes but have always had to special order them which is a effort. Its a relief to find a place that has what I need. They had everything that you would need in the shoe department. I solely went in here to find some tennis shoes with my name on them and I found a couple of them. They have a great selection, I will definitely be coming back. read more

This company is horrible. I have ordered shoes from them a couple of times and the last order will be my last. I ordered one pair of shoes from them and they sent me two pairs. I paid through paypal so they received the money for the one pair. After finding out they made a mistake they demanded payment. I said no it was not my fault I already wore the shoes and they needed to chalk this up to a business expense. Since I already wore the shoes they said they would not accept them back. So they tried a request through paypal to collect the extra money and when I declined the payment they used my checking account number from a previous purchase and charged my account with out my authorization. Please be careful about who you order retail merchandise from. This company is horrible. read more

The showroom is small, but the inventory is big ! Go with styles in mind ..... the owners were very helpful. I am very satisfied with this store. read more

I've bought 5 pairs of shoes from their on-line store over the years. Will not by another pair. In early October I bought a pair of Columbia hiking shoes that I absolutely love. Came back a couple of weeks later and bought another pair of Columbia hiking shoes (different color and style, same size and width). They did not fit like the first pair. The new ones were very wide. I tested them out around the house and the fit was marginal. I wore them for 1 day at work (carpeted office environment) and they just felt like they got looser as the day wore on. Contacted the company via e-mail. The response was very polite, but basically said, "because you wore the shoes to work, we cannot refund your money". If it were a different manufacturer or a different size, yeah, I get that. But, it's the same manufacturer and same size as the previous pair - and they do not fit the same. At all. So, I'm out $100, and they've lost a customer for life. There are too many other options out there for big shoes. read more