This Verizon franchise might be large and look nice (both inside and out), but the service here is horrible! We made two visits. During the first visit we ordered a phone and was told that it would be in within 5-7 days. 10 days later the phone hadn't even been ordered yet! We were notified almost a month after our first visit that the phone was finally in and we could come pick it up. We set a time to do so and arrived promptly at the set time. We were told that we would have to wait 20 minutes because it was in the safe, which had a time delay. WTF? We had just told them that we were on our way and would be there at the set time - they should have started the process of getting the phone out then! Incredibly unprofessional! We had planned to make a quick stop on our way to another meeting - which we ended up being late for. Also, we were flat out lied too about the discount for the phone! We were told when we ordered the phone that there would be a $400 discount. When we picked up the phone we were told that we needed to add another line to our plan to get the discount. Why the hell would we add another line? We made it perfectly clear when we ordered the phone that it would be an upgrade for an already existing line. And since when did they start charging to transfer the phone information? $40!!! Screw that - we did it ourselves (safer that way anyway since we saw them using their own personal phones to make calls to customers' phones to make sure that they transferred). read more

Really good service! Javier is awesome!!!!!!! Definitely will come back for other new iPhone in future! read more

Wes gave me great service. (I made an appointment, so only a brief wait.) He let me know as soon as the item I needed had come to the store, installed it in the car for me, and answered all my questions about using my recently purchased iPhone. read more

Very different visit to this Verizon store more than a year after a subpar visit. Wes provided expert assistance and, unlike previous visits, clearly explained how my monthly charges would change. Left with my phone totally set up right, and the service was quick, too. While waiting for my phone to update, a homeless person entered the store and was being difficult. With aplomb, he tried to help them, answered their questions, and treated them with dignity, and then helped them on their way. Note to Verizon: the staff on duty Friday morning is what you should be aiming for to provide best service for the face of the company. read more

Huge shout out to Ashley at this location!!! I needed help transferring a Verizon work number to my family T-mobile plan and Ashley was awesome. She was kind, down-to-earth, and extremely knowledgeable. I'll be sending all my Verizon friends to her and may switch from T-mobile to Verizon when my contract ends, just to get to have her as my phone person. Thanks so much Ashley!! read more

The store manager Anthony was very helpful and understanding of what I needed. He helped find the plan I needed for both mobile and home internet plus applied any discounts that I was eligible for without even asking. The other staff were just as friendly too. read more

Elias is the best! He resolved issues with our bill and outdated email and navigated us through the trade in and purchase of a new iPhone 14pro. He was patient, knowledgeable and most helpful. Thanks Elias!! Henry and Brenda Sharp virgil Shepherd read more

Originally there was a little misunderstanding between me (the customer) and Victra [Retail Verizon Store] (the salesperson), however, after a Verizon employee reached out to me, I was able to resolve my refund problem. I was given a full refund on the phone accessories. I was very appreciative of the service the second time around. Just be sure to ask questions before you buy their products and you'll be fine. Thanks again Verizon for helping me solve the problem! read more

This is my neighborhood Verizon store and every time I come here, everyone is very friendly and very helpful. I recently had to upgrade my phone and everything was seamless and quick. What made me give the review was how kind they were to their senior customers. I know that may seem a bit random to comment on but seniors tend to have more questions with technology and may require more patience and communication about their gadgets and the folks working here were really great. Recommend! read more

The rating would be negative if they had negative ratings. WARNING!!! Be very careful shopping here. Make sure everything is in writing and signed by the person preparing your phone order. I would not shop there again and have advised all my friends and business colleagues to avoid this store. read more

What an EFFECTIVE store with SOLUTIONS for a customer (me) with very little time and need for a new phone. Anthony the manager helped me identify which phone would best suit my needs as a mom/family photographer/professional. He realized quickly that the store didn't carry the phone with storage space that I wanted, and he didn't hesitate to tell me where I could get one. That's excellence in customer service. Strongly recommend this store and I will now be repeat customer for all my Verizon needs. read more

One of the thee worst places to purchase a new phone!!! Placed in order online for the iphone 15. Was told my order was cancelled upon arrival when in reality it was not cancelled. I was told i could only purchase the new iPhone if i bought a bundle with it which was well over 300 dollars worth of unnecessary accessories. Don't waste your money buying the bundle accessories when it is not an actual Verizon promotion. read more

After 6 years with T-Mobile, we decided to switch to Verizon. Best decision ever! Anthony Uribe made that process as smooth as can be and painless. He was very professional, knowledgeable, helpful, patient, and friendly. He was able to find the best deal for us. We all got new iPhones with trade-ins and accessories. I am so glad we came to this store. Highly recommend Verizon and Anthony! He even called to follow up and to make sure that everything is A Ok ;-) read more

Horrible customer services. The person who was assigned to help, tried to do the least amount of work possible and did not have an professionalism at all. read more

We have purchased most all of our phones at this dealer over the past 15-20 years. I don't have to tell you what a treat it is to get a new phone. It's always been an exciting time for my kids and even for my husband and I. ...not to mention expensive. In this case however, our sales clerk was abrasive and aggressive. He hurried us along and we did not have time to enjoy the experience. There were no other customers in the store and there was one clerk standing around so I don't think we were taking too much of their time. He had only his personal phone and the other clerk's personal phone to demonstrate the color options. He didn't have any on display nor did he offer to get one from the back. We ended up choosing the color off his phone's screen! Once we had decided on the model and color, he announced that it would be $128. As if I knew what this was for. I asked and he explained with impatience that it was for the screen protector(s) and case. I said I didn't know that was mandatory. His explanation was also aggressive. I really just wanted to weigh our options but he made us feel very rushed and uninformed. It continued like this for the rest of the time. I don't think he even said thank you for our business. Before we had packed up our items he was off pushing the next customers around who had just walked in. He said over his shoulder that we would receive a survey and that he would appreciate a "10". You bet, I thought. No survey has come so I found my way here. Like I said, this should have been an enjoyable experience and instead this particular sales clerk ruined it for us. I doubt we'll go back if he is there. Debbie Talianko read more

Absolutely the worst experience I have had with any Verizon affiliated store. We ordered our phones online to be picked up at the store the next morning. After not receiving an "order is ready" email we decided to call the store to see the status of our order. We were then told by the representative that our order was on hold and we had to call customer service to sort it out. I was given a number to call which ended up being the wrong number so we had to look for the correct number on our own. After speaking to headquarters our order was released and a confirmation email was sent for us to pick up the order. Upon arriving at the store we were told that our order was magically cancelled and we would have to start the process all over in store. The representative didn't seem to care about all the hoops that we had to jump through all day just to get to this point. It seems really convenient for the representative, who is probably making commission if he opens the line, that our order was canceled with no such email from verizon. As I write this review it's been hours since our order was magically cancelled and no email has been sent. I strongly believe if my order was cancelled for reason other than my own I would receive some sort of email. After standing in the store for over an hour waiting for them to start over they are now telling me that they are unable to do it since I initially ordered online.....what a joke. read more

As for informations about how can I save with 2 lines but one not really being use . She seem like she don't know much and ask others and they too don't have answer to my questions . She suggested I buy new iPhone 10 because one of the phone is too old iPhone 5 which I don't used but have the line open because it's an old business phone . Anyway, disappointed and left . I got better advised from the real Verizon store on lake . read more

Where to start my wife and I met Wes the assistant manager, who wrote out a plan as to what it would cost for my 8 cell phones and two tablets to be wireless un initial I thought it was gonna be more expensive. AT&T was offering free upgrades to the 15 same as Verizon so I went to my AT&T store to upgrade mind you I haven't upgraded in years and when cingular died in 2004 I jumped to AT&T before they merge the phones my brother didn't it took three weeks to get his phones working right . All of my lines had free upgrades with AT&T, the person at the counter, looked at my wife's 7+ my eight my 10 and said none of them were qualified for turning and they were worth 30 bucks apiece. We went back to Wes's and he said all of your phones qualify. Will give you free phones will set you up with a plan, then proceeded to set me up with a business plan because they were my business phones. I didn't ask to make my experience incredible so far the service with Verizon is, nothing less than perfect. I waited three weeks to see how I felt about their service. I would also like to mention due to my phones age. Wes had to work his butt off to get data transferred in the whole time. He apologize for it taking so long as an experience goeswith switching from one carrier to another this was my best experience of the other six times I stared with l.a. Cellular , on a personal note. Thank you, Wes. read more

After going to two other authorized retailers nearby, plus the corporate store in Pasadena, this location was finally able to solve our problem. Jacqueline went over and above to help us during three visits on this separate days. She was polite and friendly throughout and we never waited long. I'd highly recommend this location and will come back here in the future. read more

DO NOT SHOP HERE! This is NOT an actual VERIZON store, this is a third party store. I walked in to switch over to Verizon and already looked up the deal Verizon was offering (trade in your phone to qualify for a free phone). The customer service rep. stated "You have to purchase our accessory bundle for each line in order to qualify." I was surprised because I didn't read that online, so this employee charged me $400 in accessories that I did NOT want or need. On top of that, he charged me 3 extra $29.99 fees that he stated were activation fees but I got billed for an activation fee on my first bill (one fee Verizon customer service didn't even know what that was for). I called Verizon directly and they said that I do NOT have to purchase an accessory bundle and that employee should not be stating that & to go back and get a refund on the accessories. The manager was not there when I returned, so I had to call Verizon again and try to work out all the overcharges and mystery fees that were added on to my bill. Do NOT shop here and work with Verizon directly. read more

This review is mainly for Tawfiq, the Manager. He went above and beyond to fix a situation that started off soooooo wrong with the the asst mgr (young guy with glasses). The asst mgr. appeared to hate his job providing misinformation about trading in a phone and receiving a 300 incentive per line. He also told me a phone case was 39.99 but rang it up at 49.99 and didn't tell me until I questioned the receipt. Well when it was time to pick up the note plus we found that to get the 300 incentive you had to switch to an unlimited plan. Something he did not tell us. So basically my husband and I were paying almost full price for each phone. At this point we opted to work with Tawfiq, he was awesome with everything. Even though we didn't qualify for that 300 incentive, he found us some other promotional deals. He was social and personable...when you go definetly look for him and no one else! read more

The 4 stars are for the salesperson Pauline and the assistant manager Darrin. Both very patient, helpful, and professional. The manager is an idiot. He double parked, blocking in cars, so he could come inside store and yell at Darrin because "his" space was being used. His name is nowhere on any parking spaces nor are any dedicated to their store. This guy, name starts with "T" treated darrin like a child and he ignored the customers in the store. He yelled at darrin to follow him into back room so they could "deal with this in private" then he was so loud, it was appalling to listen to this man chastise and belittle his Assistant Manager. If I need help and the manager is only person available, I will wait or come back. He needs to be held accountable by the owner and Verizon! read more

This Verizon store was the best experience. Anthony was so knowledgeable, kind, and patient and I was in and out with a brand new phone in about an hour. This is the place to be for all your mobile phone needs. read more

I picked up my new Iphone 14 at Best Buy yesterday (Saturday) and had an appt w/ their tech "squad" for data transfer & set up. 2-1/2 hrs into my appt, their staff could not complete phone set up. I went home, disappointed. I decided to go to the Hastings Ranch Verizon retailer, Viktra, whose well designed, w/ several customer help desks with staff that seemed knowledgeable, doing their jobs. Elias A., a smart and patient man, was my agent today, and after first listening carefully to me, he proceeded to figure out how to set up my phone. He calmly went through a series of steps over the phone w/ Verizon support & my phone was soon properly set up and working well. Elias and the other Viktra staff who were there today all seemed to be working well with the other customers, so I wanted to write this review because I was very happy w/ the service I received today! read more

We came here to switch 5 lines from AT&T close to closing. Javier A went above and beyond, staying well past closing to navigate all of the complications that came up with the transfer from AT&T. He was alone managing a crowded store and managed to multitask and help other people. Javier was patient, kind and a consummate professional. You don't find this level of customer service and we were most pleasantly surprised! read more

Suddenly needed another line and phone added to my plan. Saw that this store was open whereas other stores were closed. Nice store front as I parked, walked up, and was greeted by the rep Joey. He had me set up and on my way in less than a half hour. He even helped me set up my new plan with a better deal. W's all around. read more

I usually go to Verizon Corporate stores but walked by this store and thought I would give it a try. I asked if they were different to Verizon Corporate and was told no. "We're the same, just no long wait". Great!! They had the phone I wanted and they said it's the same price. Pauline was great. She answered my questions and quickly transferred my data. Within a few minutes I was walking out with my new phone and was really happy how easy it was.. There is a $19.99 fee to transfer the data from your old phone to your new phone, but considering how easy, friendly, and quickly I was walking out with exactly what I wanted without waiting for an appointment or waiting in lines to be helped I think it's a small price to pay.. I really recommend this place to all my fellow Verizon people!! Go see Anthony or Pauline and you will be in good hands. read more

Joey was super helpful - he is just the best! We were nervous about getting our new phones but he helped us make sure all our data was transferred and was super polite and thoughtful the entire time. He shared a lot about his love for Verizon and how he's been with the company for a long time and it further solidified our appreciation for being with Verizon! It was also neat to learn about the authorized retailer relationship Victra has. If you are in need of hands-on help with your phone; Joey is your dude! read more

Anthony is the best! I needed a new phone. He was being patience and helpful with my selection of a new phone. He assisted with the whole setup and yes I bought a few extra gadget for the new phone. Overall a pleasant experience. Anthony seems to be a great manager as well. You can tell his level of care is much higher. read more

Oh Lord help me be nice. Save yourself and never go near this Verizon, which " is an authorized retail store and not really a Verizon store" - which is how it was explained to me. They didn't carry the case I've purchased several times from Verizon for 20 years, they couldn't bring up my account, which I've had since the beginning of cell phones and Verizon, and they could not apply my glass screen protector, even though it comes with a fool proof template. They messed up the first two and threw them in the back. Finally, the store manager came out from the back and applied the third one. If I hadn't already paid, I would have walked out and saved 30 minutes of excruciating stress. read more

Best customer service ever! Anthony was helpful, courteous, kind, knowledgeable -- and just plain fun to do business with. I went in with a tech/service/storage problem. Anthony, store manager, resolved it in less than a minute. He knew exactly how to solve my problem -- which is refreshing, as I have resolved to never go back to my hometown Verizon store in a different county. In the future, I will go out of my way to give this store my business. read more

I had purchased a wireless hotspot from Best Buy and went to Verizon afterwards to fix my account. While I was there, the guy who worked there told me you can upgrade that for free. He asked me to pay, but the said I could request a rebate for my money back and that it's basically free. What he didn't tell me was that he was putting me on a 2 year contract when I clearly told him I only needed this for a month or two. After going back here to resolve the issue, he wasn't willing to help and didn't seem like he gave a damn. He seemed happy to have tricked a customer into a contract that I never even signed and happy that he got a commission. After going to an actual Corporate Verizon store, I learned to never trust this store or any other private store again. Avoid this place. read more

Awful customer service. I bought a phone online and picked it up at this store. The white guy who was working last Sunday was really unhelpful. He basically gave me a phone number to call to activate my new phone myself. I wasted gas and my time. My advice for you if you are buying a phone online is to have it delivered at home and call Verizon support. It will take them 5 minutes to get you all set up over the phone. Specially if you're transferring a number to them. No need to leave your house to deal with good for nothing clerks. Skip this retail store! read more

A huge THANK YOU to Joey at the Pasadena Victra Verizon. He made everything easy for me to understand about my Verizon account and my phone! Thanks for being there to answer all my questions. read more

Terrible store. Reps have no idea what their talking about when it comes to their promotions for new customers, and after misleading me for about 10 minutes about 2 promotions that don't actually exist, not only did they tell me to pay my phone off and would be reimbursed (which according to Verizon corporate is a lie) but after I paid 2 lines out in full, upon my return they remembered that they had no 5g sims in stock. Complete waste of time and absolutely furious about the misinformation. Word to the wise go to the Verizon store off of Lake instead, they're a legitimate Verizon corporate store and have educated reps that will help you. read more

I came in to get accessories for my iPhone 14 and honestly my experience was very pleasant. Jackie was very sweet and informative and helpful as well as the manager Anthony. If there were any issues they assured me that they would take care of them. read more

I recently went to Verizon Wireless store with my dad, looking to possibly upgrade to a newer IPhone. The store was very busy when we got there, but I was greeted by Anthony who let me know that they would help me out as soon as they could. When my turn finally came, Anthony took the time to answer all of my questions and talk about all of my different options. He then turned me over to his coworker Brenda who was equally as helpful. What i really appreciated was that as busy as they were, they still managed to provide me great service and did not make me feel rushed. I felt like I could trust them, and I had a great experience with both of them. I'd recommend going to see Anthony or Brenda for all your wireless phone needs! read more

I rarely do reviews, but my experience with Anthony, the store manager at my local Verizon Wireless store has been terrific. Truthfully, I was about to leave Verizon couple of years ago after having had repeated bad experience with the previous store manager here, who was very pushy, aggressive and solely seemed to be interested in increasing store sales. His customer service skills were sorely lacking; I was fed up with him and Verizon nearly lost a long-time customer as a result. Thankfully, my experience with Anthony has been the total opposite right from the get-go. Not only is he very knowledgeable about all the different Verizon products and displays professional expertise, he's also personable, kind and patient. He's absolutely customer-service driven, making sure you don't feel rushed and are comfortable with everything. In short, he truly makes you feel valued as a customer. Furthermore, Anthony has created a nice store culture and a good team under him. Recently, I had a chance to interact with one of the store associates, Brenda, and she was great. Like Anthony, she listened carefully to my needs and made the recommendations accordingly. That's how you build trust with a customer. Keep up the great work, Anthony and Brenda! Thank you, Armen T. read more

I hate shopping for phones as much as I hate shopping for appliances and cars. Took the hubby, because he thinks he knows more than the people who work there. Mike Aguirre, the assistant manage who helped us, took our bickering in stride and I have a lovely new phone at a price the hubby likes. My new phone works better than my ancient Samsung and all the data was easily transferred. See Mike and it will be a great experience. read more

I went in to get a new phone and Brenda was very professional and did a great job helping me through the process. The store manager, Anthony, was great as well. They both answered any questions I had. Highly recommend this store. read more