Mike, Elias and Jazzy have been great at customer service. I stopped going to another store because they were awful at customer service. This store ALWAYS helps me out!! Great Customer Service!!! This is the only Verizon store that have been this good at servicing me the customer. read more

I had a great experience at this Verizon store. Bought a new iPhone 8 and iPad. Joey helped me out with everything. He's the BEST digital coach! Would definitely come back here if I need any help. read more

I came into Verizon wanting a much better service and deal that I was was getting from my previous cell phone provider. As soon as I walked in one of the workers greeted me right away with a professional and friendly manner. I believe her name was Pauline. Pauline was really helpful. She helped me transfer everything and I had a really good customer service experience. I would definitely recommend this store. If you are around the area and looking to change your cell phone provider, I would strongly recommend coming here!! 5 stars all around. read more

You couldn't ask for better service than what you get at Verizon on Huntington in Monrovia. Luis Esqueda and Pauline Dela Rama provide outstanding service. They go beyond the call of duty. Some years I dreaded going into this store, but that's all changed with the arrival of these two delightful people. I just hope they don't move them from our neighborhood. Thank you. I can't tell you what a pleasure it was to deal with you both. You were among the most courteous, knowledgeable and capable service people I have dealt with in a long time. A big thank. Dr. Anthony Fellow read more

Upgraded my mother's phone with the assistant manager Audry. It was just a basic phone. I asked a couple of times if the phone was free. She said yes, except for taxes. Then I checked my Verizon account on my phone afterwards, I noticed I was charged with $30 upgrade fee, a phone protection plan monthly fee, and a monthly device installment payment. She did not inform us of any of these fees. I called Verizon customer service and canceled the monthly insurance fee. My mother's phone was a basic phone, so I was not going to buy insurance for that. To me it doesn't matter if I pay installment or pay in full, so I left that one in there. I then asked for the $30 upgrade fee to be waived. Since the store did not inform me of all these fees, the customer service person agreed to waive the upgrade fee. As I was typing this review, I noticed a $20 device set up fee charged to me as well. I just called Verizon to have this reversed. Crazy store! I will not go back again!!! read more

I Would like to say that I love this store it's my absolute favorite. I want to say that Tawfiq is the bomb he is always professional and patient with me with all my questions. And Joey, Eileen,and Pauline are all awesome as well. They always help with me with all my questions and concerns and needs with my service keep up the great work guys. Recommend going here they will not disappoint. read more

So my phone crashed, and I had not done a back up on my phone. Came in to the store to get help. Krysnie and George did everything they could to get my 1000+ photos to transfer to a new phone ... Which BTW it was a great deal ! I'm really happy with my new LG phone and just thankful for recovering my photos. Thank you for your outsading service !. read more

Eli helped me with the purchase of my new phone. He is very knowledgeable and easy to talk with great at explaining things. Had a great experience with both of the young men working there. They are friendly, smart and efficient. I got to watch them dealing with other customers and they handle any issues really well. Great location and great employees. read more

This store is the biggest Scam artist if you want bad service and to get screwed over then shop at this location . They charged my account for things and scammed me now I an stuck paying a bill twice as much as they had me believe. STAY AWAY FROM THIS LOCATION . read more

Customer service .... absolutely horrid!!!! I had never been to a place with such bad service . Came here on a Saturday morning and the sales reps were all busy at the time. After a few minutes someone left and freed up someone to help. This girl was just rude and not friendly at all. Never did she introduce herself nor did she smile. ( granted it's not necessary but that is the basics for customer service) We asked her to transfer one acct to another and her attitude was just unnecessary. She was short and just treated us like we were dumb. She called customer service for us and waited on the phone ... while on hold she was playing w her nails. It was a typical movie scene of someone who doesn't give a crap. Finally I had it and just asked her to see if anything needed to be done at the store level .. she said no and then we just left . If I had known that I could call myself and talk to customer service (who in my experience way more courteous than these people here) .. I would not have wasted my time . To anyone out there - avoid this place at all cost. No need to talk to people who doesn't care and don't really do anything for you. What I know is that calling customer service and even chatting with Verizon representatives will get you the service you deserve. read more

This is not a Verizon store, this is a Go Wireless store. Ask for the paperwork first, ask for them to explain everything in complete detail. I was told it was my lucky day, half off phone and 3 bundle items. I was given a free tablet for my long time commitment to Verizon. I went in for a phone with an upgrade, and I was put on an Edge plan without my knowledge. I also paid for a 2 Go Advantage Choice plans without my knowledge. I was told those charges were taxes. They put together deals and confuse the wording. They have you sign a screen, and you have no idea what you signed. The fine print is that I paid for the bundle items, and the Go Advantage Plan, and half of the phone...then a month later my bill shows that I have been enrolled in Edge, $29.99 extra for 24 months on my bill, for $709.99 total. GoAdvantage is one of their programs, you pay upfront and they take off $25 from your bill, 25% per month, and discount your bundle items. But, it is a scam. And was never explained to me. I went in to complain and be removed from Edge per Verizon and the same sales person was very belittling and condescending. After I left, the store or employees accessed my account illegally and started changing my plans. I have filled a fraud suit against them, notified Verizon of their dishonest practices, and reported them to the FCC. Lorraine C. may seem genuine and there to help, but she took advantage of me and was dishonest and deceitful. How many others were taken advantage of?? read more

This place is very professional and helpful I always come to this store to get help. Always worth the wait. Tawfiq the manager is always so nice to me and my family and excellent human being thank you for being so kind to us and especially my parents. Will reccomend this place to other. Go to gowireless in Monrovia you won't be disappointed. read more

LET ME TAKE YOU THROUGH MY FUN JOURNEY TO LOSING $600+. *** LIE #1: Free smartphone *** It all began with texts from Verizon telling me they had a FREE smartphone for me because I've been a loyal customer. I already knew there was a catch, but decided to go into the store anyway to check it out. *** LIE #2: The free iphone that you only have to pay for every month *** Mr. Sales explained to me that the phone was free but I had to pay taxes which was $60. When I asked more about it, he added that I also had to be on a "device payment plan" for 24 months. Okay, so... literally the opposite of free. I asked how much would I have to pay each month. He said for the iphone would cost around $28 per month for 24 months. However, he would give me a discount of $25, so each month I would only have to pay $3. He reassured me over and over again that that was the only additional cost I would be paying. My phone bill would stay the same. Then $60 tax for the iphone, along with an additional $3 each month for 24 months. I thought, wow, still a good deal. So in total I would be paying around $130 for a brand new iphone. I love Verizon. *** LIE #3: The new old discount *** Came home and told my mom about the awesome deal. She was the one who signed us up for Verizon to begin with, and she grew suspicious because we had a $25 discount off of our phone bill. Getting another $25 discount on the iphone seemed too good to be true. So we went back and discovered that when Mr. Sales signed us up for the "device payment plan", HE TOOK OFF THE OLD $25 DISCOUNT ON OUR PHONE BILL, BUT ADDED THE SAME DISCOUNT TO THE IPHONE MONTHLY PAYMENT. So yes, technically, when he said he gave us a discount, it was true. But he hid the fact that my original phone bill would go up, because I lost that discount. In other words, instead of paying $3 each month for an iphone, I am still paying $28 a month for 24 months. The iphone did not cost me $130. It cost me around $730. *** Nothing could be fixed *** Long story short, I spent the next couple days trying to fix this disaster. Verizon offered $100 off iphones online but because I got it at this store I couldn't get it. *** Lesson *** It's a headache when you deal with a third party store because Verizon can't do anything about it. The discounts from the corporate store also don't apply to these places. Don't fall for smiling faces. read more

This is not a Verizon store, Krysnie the store manager is the biggest lier and doesn't follow threw with what she tells you. Any thing to make a sale. For your own piece of mind don't go to a independent store. read more

I needed to make changes to my Account. Without going into the whole story, I just couldn't get the changes made. Lots of complications & I was very frustrated. I went into the Monrovia store & Tawfiq helped me. I explained what I needed to do, he helped me call the service center. They couldn't figure out how to fix my problem. Tawfiq thought about how it could be done. Went about fixing my billing, phones & services. He was very patient (I was pretty angry & frustrated) and he apologized for the inconvenience. The other staff that was working were very kind as well. In the end it was all straightened up & I left a happy customer. I'd recommend the Monrovia store to anyone. Very helpful & friendly staff. Thank you! read more

I went in on my lunch break to get my screen protector changed after cracking it earlier in the day. I was greeted immediately, with enthusiasm and good humor from Krysnie, the store manager. She was able to help me without delay and installed my new screen for me perfectly, with no air bubbles or debris on the screen. I would recommend anyone to see Krysnie of they have any issues with their mobile devices. read more

Best Verizon experience Ever in 17 years Mike, the manager of the Monrovia store on Huntington Drive, directly off the 210 fwy. was - in a word - Exceptional! Mike was that rare balance of the knowledgeable professional coupled with warmth and a genuine desire to assist. He communicated with genuine sincerity, taking time to explain exactly what we could expect in connection with charges so there would be no unpleasant surprises down the road (the negative experience we've had more than once with Verizon). Our purpose in coming to the Verizon store was to transfer all data from an old phone to a new phone, not purchased at Verizon. Yet, Mike treated us with such respect and congeniality, you would have thought we'd just spent several hundred dollars. We were so impressed that we ended up making an unexpected purchase, readily signing on for another two years of service! Mike A. is an excellent representative of Verizon with superior Customer Service skills - certainly the best we've ever experienced in 17 years. If you want a truly positive experience from a considerate and knowledgeable professional, he is the man to see! read more

Watch out for this store. I had bad experience. I went to Go Wireless Monrovia X4720-01and upgraded my phone to iPhone7 on Feb 10th, 2017. In the contract, it was clearly documented in the Insurance: 66332 - Decline Equipment Protection $0.00monthly, but on my first bill, I was being charged for $11.00. When I went back to the store to check on the charge that was imposed on me without my consent, I was scolded by one of the sales Rep. saying that I was complaining. His name is TAWIG. He was extremely rude and unprofessional. He was not even the one who was serving me. He said no refund could be credited in the current bill and I needed to leave the store. TAWIG was yelling at me and being totally unreasonable. From the way he treats customers, I am sure I am not the first customer who made a complaint about his service. He ruins the reputation of the store and will damage the business. I hope the corporate will do something to make sure that customers will be respected and treated fairly. TAWIG is a disgrace to Verizon. If you want to be treated with respect, get the service you deserve, and not to be charged for what you don't want, find another store!! NO RETURN TO THIS STORE FOR ME!!! read more

This place is a scam, they want you to think they are apart of Verizon, but they aren't. They couldn't do basic account changes for us and made us call a number to make them. After that they lied about what services we could get and how if we paid a $140 deposit for the phone we'd get 3 free accessories and the phone would only be $6/month (when in actuality it was $31/month). The deposit was just a trick to get you to buy accessories. They didn't show any paperwork or anything until after it was paid for, at which point I realized what was happening. They also charged $10 more for the phone than through Apple or Verizon directly, which is good enough reason not to go. Luckily after some arguing they reversed their charges, but I would avoid this place at all costs. They are liars and cheats. Or at least ask all the details up front (though I did ask some questions and was blatantly lied to and given vague answers, so it might not help). read more

Again another organization tries to gouge my wallet. All I wanted was to upgrade my phone. Did not realize I was being charge for bunch of stuff I didn't even want. They're so busy trying to make a sale that they forget they could get a returning client by being a little more honest about their charges and to ask if I wanted these stuff , instead of just billing me. These phone are already so freakin expensive...when ask why am I being charge a $ amount of price. Answer was very vague. Bad first impression. Be careful , they talk fast and say bunch stuff that throw you off!! Beware!!! Never return read more

Incompetent staff and worst management. They sold a SIM card that did not work and refused to issue a refund.

Lorraine Castellanos help my dad and I update my moms phone. She was so friendly, informative and patient (with my dad). We hope she will be working the next time we need to come into the store! read more

I was recommended to see Krysnie by a friend of mine. Once you find a good Verizon store with knowledgeable reps, you want to stick to it. Krysnie recommended Li assist me and Li was great. Very helpful with recommending plan information and set up my phones easy and quickly. They were both very friendly. Would definitely recommend this store. read more

I would never recommend going here, after hearing about my fathers experience, I'm infuriated!! A gentlemen helped my father at first, kindly pointed out where the prepaid phones were. He said he was waiting for a lady to assist him when he asked for her help she ignored him! She told him multiple times to stop talking or he'll have a heart attack, mocking his current medical issues. She also told him to leave before she called the police and when he asked for the supervisors number she refused. I will not stand for my father to be treated like this it's inhuman and completely ridiculous, no one deserves that amount of disrespect. And there is no doubt that I plan to take this further. read more

The manager krisnie did an excellent job while helping me set things up with my account. Very professional. I went there to upgrade my phones. The store is very clean and nice.. she is friendly and made it a fun experience for me.. I will definitely go back. read more

So...I needed a new phone asap because my old iPhone was acting up and I needed the new one for school (i go to school in SD area)...so my mother and I were looking for Verizon locations on Yelp and all of them.... had pretty crappy reviews...including this one...Soooo we were pretty hesitant at first, but it was kind of Close to home so we just decided to go!....Let me start off by saying....WHY the hell is there so many negative reviews!? Y'all are crazy and obviously very impatient. This was the sweetest and nicest staff. They were SO professional and made us laugh all at the same time. My mother and I are pretty high maintenance and can come off pretty intense at times and they made us feel so comfortable lol. Shoutout to LI and KRYSNIE for being amazing employees and taking the time to explain everything about our bill and the new phone. Not to mention this process was so fast and went by without any complications. The other employee also Seemed very professional and was helping the other customers in a professional and quick manner. This is the ONLY location we will be coming back too. I love my new IPhone 6 Plus and I love the staff at this Verizon Location! read more

Krysnie and George were a great help today. Helped me with everything, replaced my broken screen protector and help me through the by one get one process. Would definitely recommend coming here. read more

A-holes sold my mom a phone am told her it was "virtually free" they told her the phone was top of the line ! It was not and it cost 400$ !! And then they added a bunch of stuff on to our account that she did not need!! Ageist idiots took advantage of an old lady! And when we had to return the phone they wouldn't do anything to help us out ! They made us come into the store during the covid 19 out break ! And she is 68 years old ! They wouldn't do anything to help us out ! I have an autoimmune disease and they just said sorry that's the way it is ! The manager was really snarky and condescending! Do not shop here not now not ever ! read more

I've been waiting over thirty minutes and no one acknowledged me or the other two people who came in after me. No be right with you, nothing. I will NOT return to this store again. Customer service is very important especially when you're spending a lot of money. read more

Servise suck so bad. I called for some questions. They are not trying to help at all. Instead, they want to push you to go to the store. So can make their place looks so popular.. Seriously, if you have a good service, everybody will go without u ask. But since you guys so rude. I'm buying phone from other place. Hope you guys will have a good business. read more

My family always go to keith tang for any phone we need. His always helped us and everybody working there is nice and knows what they are talking about. read more

On Thursday evening came into the store to purchase a car charger and I was assisted by George. There was a man shouting in the backroom and cussing at someone. George excuse himself to the back and the shouting stop. I asked him what' 's going on and he was uncomfortable. As the sales man was proceeding to ring out my purchase a lady came out looking upset and was on the phone. As she was walking out the store another associate was following her and still kept talking to her in a very unprofessional way. It was awkward. Few minutes she walked in apologize for the trouble and help other customers. She still kept her composure. As a customer I felt that it's very unprofessional that a guy would yell at a lady and follow her while she is trying to get a away from him. Bad business read more

I walked in the store with an I phone technical issue, and staff Nick resolved it in seconds. Great customer service, easy access, and very prompt service. Couldn't be happier. Go there read more

Came in to purchase a new iphone 7 plus. had amazing service from Krysnie and Li. they provided all the information i needed and helped me pick the perfect phone plan that was affordable. read more

The manager is great thabks tawfiq he is the best he got us a tablet and new phone he is so patient and wonderful. Thabks tawfiq I will recommend him to others. read more

The store manager, Jaime, is one cool dude - super helpful, professional, & patient. My husband and I decided to leave Blackberry and got new Samsung phones, but we bought them from a different store location. We were dreading having to update our contacts list so we stopped by this location to see if we could get some help. Jaime was such a time-saver! Even though we didn't buy anything from him, he took care of transferring all of our contacts over to our new phones and even spent time showing us how to use them. We can't say enough good stuff about him! read more

My first time coming to this store and let me say I had a great experience! The staff was super friendly and got me on an iPhone 6 for less money down! Super happy with the management there. 5 stars for you! read more

My fiance switched from Sprint (we love Verizon's reception!) but once the girl at the counter realized I'm just trying to get my phone numbers transferred (and that she wouldn't make a commission off me) she immediately put on the "I can't help you" attitude and was trying to rush me away from her counter. She kept telling me to go to Sprint and continued to be short with me so she could get to the next available customer. I remained persistent and it turns out, she DID KNOW how to help! WOW. I was able to transfer my numbers but I can't believe she cared more about getting me to go away than to help. Unreal. She was rude and I'll never be back to this store. Verizon has the best service out there but this store sucks. read more

My fiance and I recently visited this Verizon store to have me added to his plan. Lorraine was the one who helped us and she truly made our exprience a wonderful one. I was previously with T-Mobile and she helped made the transition so simple and painless. She was so knowledgeable and was such a pleasure to work with. My fiance and I will keep coming back to this store as long as Lorraine is there! read more

We just wanted to upgrade a phone but it turned into a nightmare. Never going back here. I felt manipulated by the salesmen. Bad experience.