Tony at the Verizon store on Val Vista Rd in Mesa was outstanding. Even though the store was closing soon, he was extremely patient, helpful, and knowledgeable. He never made me feel rushed and gave me a positive opinion of Verizon. I would absolutely recommend Tony and this store to others living near this location. I left feeling grateful for the experience! Thanks Tony and Verizon! read more

Dear Verizon The way that our cancelation from your services has been handled is atrocious. The way that workers have talked down to me and offered little in store assistance show why everyone is leaving your services. I was told that for my phone to be unlocked and switched over I had to pay off the final bill. I had been told that multiple times but no one was able to give me a direct answer on how to do so. When i asked an employee how they laughed and said do you know what a credit card is? I have patience but after 2 weeks of being told to go into a store and then being told Oh we can't help you need to call, to then being told go back into the store for help. Im a firm believer that your organization truly has no idea What it's doing. Your whole team needs to learn how to work and actually help people. please just do better. read more

Gilly WOW'ED me. Very approachable, took charge of my situation and handled me with care. I was in better hands than ALL STATE. If I had 1 suggestion it would be to give Gilly a raise. He OWNED the situation and made this my most favorable and memorable experience! He's definitely the cream of the crop. I would say his customer service was platinum but the truth is he was priceless! read more

Verizon - Me happy after Gilly fixed my entire day not just my phone - Mobile Phones Near Me - Mesa, Arizona

met Michelle who is employee at Val Vista Verizon in Gilbert, AZ when I brought male friend into store to fix his emergency contact on his iPhone this afternoon. She was able to get the problem fixed on his iPhone and answered his questions. She was very awesome. Customer was Skip Knutson. He had recently lost his wife and had his own health problems and really needed this fixed And she did awesome job. Please pass this on to her supervisor. read more

My husband & I have been on Verizon for years, but finally decided to leave and switch carriers due to very poor customer service. We have been to this store location multiple times for help with our phones and they NEVER have helped us at all. All they do is direct us to calling the 1-800 number. The staff has also always been rude and passive aggressive to us when we just want help with our phones. Probably need a change of management at this store. HIGHLY recommend trying other carriers & avoiding Verizon completely. read more

Verizon is good. The workers here pick and choose who they want to have respect for and actually help, they'll laugh and roll their eyes about the help treating you like a fool. read more

The way they treat their customers is atrocious. If it weren't for customer service on the Verizon 1800 line we would change carriers. Jonathan was really disrespectful and his manager was not any better. read more

As with other recent reviewers, if I could give this particular Verizon store a zero, I would. The staff is horrible. I was a walk in. However, I came to this store because 2 phone Verizon people told me to go in and one of the online chat people said to, that the in person could help me better. They were all wrong and I wasted 2 hrs of my life that I cannot get back. Check-in was fine and there were 4 people ahead of me. That was an hour wait to get to me. Normally I remember people's names as 3 people in store dealt with me and 2 people on the phone. Sad, 5 Verizon people could not resolve my issue that the prior day's Verizon chat person created. I really wish I could remember the guy's name (white with dark hair probably in his 20s) as he is part of the sales team but has very poor listening skills. He kept saying he could not help me and he wasn't trained to help me with my issue. That wasn't problem but that he must not have been trained to find the right person to help me (this should not be something you need to be trained to do). It's just sheer laziness. I can't help you because I'm not trained. Oh well. You're on your own to figure it out. He had me call Customer Care from my cell (a new phone). That Customer Care person was useless too, telling me that he'd been at that job for 5 yrs and there is no way to correct my problem (which a Verizon person did) and I had to wait 30 days. Called him out on this as the person that created the problem was the 2nd person in 2 days to do something in the area of screwing up my billing. I asked to speak with a the store's manager (Hailey) and she had her sales rep call again and I got a woman who was equally as useless. I have 6 lines with Verizon. Been a customer for 28 yrs. Perfect payment history. Verizon has been a great company for me up until the past 4 days. 1 store (3 people, 2 phone reps), at home (3 phone reps, 5 online chat people) = 13 Verizon people. My request, on my Next Billing Estimate, have the proper names for each of my 6 lines. These are NOT the Nicknames for the devices as the Nicknames do not talk to the Billing lines. With 6 lines, it is easy to confuse which line is what. The online chat rep screwed this up and named them all the same line as well as changed ownership of my account to my son (I did not authorize, but the Verizon chat rep did this). Anyway, after I left the store being in there 2 hrs, only 1 of my 2 issues resolved (and the 1 issue the 1st phone person I talked with, he said he could not change ownership of my account back to me, when I got upset as I said a Verizon rep changed ownership without my permission. I am the only one that has all the information for our accts, and not my son. He insisted that he had my son's SSN. I said my son never gave his SSN, and he doesn't know how to access any of the information. The past 4 days of dealing with Verizon, that all but 1 of the 13 people I have dealt with, are really incompetent, lazy, don't listen to the customer is absolutely awful. It seems like Verizon has now become like all the other crappy service oriented corporations out there with lazy, unintelligent employees. Also, if customers need to wait, they should have seats that are more comfortable to sit in. Probably sitting on the floor would be more comfortable, but not clean. Not moving to AT&T as I was going to do this earlier this year due to a great deal, but AT&T was awful to deal with. Verizon is supposed to be top of the line, but at least with the people I've dealt with, it's terrible. read more

I'd give it a zero if I could. Horrible staff. Horrible management. Horrible handling of orders on both the corporate level and the store retail level. On one end, you have a corporate side that can't even get an order right after 4 different attempts. On the other side, you have a manager who thinks he's God's gift to retail. Never quite understood cell phone store managers and why they think they are on top of the world. I've spent over $500 / month for over 6 years, and now I'm thinking it's time for a change. F-U Verizon, more specifically the store on Val Vista / Baseline... and to the manager who clearly needs to shave, get a haircut, and take a shower... no matter how hard you try, you'll never be him. read more

They would be like " it's not a contract it's an agreement " technically it is but now they use different terminology. You sign and agreement for 36 months, used to be 24 months. They claim that you don't pay penalties if you leave, but when they promise you a free phone and you want to leave before the months that you signed for, you are entitled to pay the balance on the phone. read more

I will never use Verizon again !!! My phone is about to go out. Only had it since Christmas. And haven't heard from anyone. They didn't even give me a number to call Samsung about there phone. BAD customer service!!! I will make sure I tell people about there products. read more

I went in today to get a few things handled and Russ made sure that customer satisfaction was his number one priority. He quickly handled my first problem, then he meticulously applied a replacement screen protector for me because mine was severely bubbled a week after it was applied at another Verizon store. He made sure that I was taken care of and I genuinely felt like he put the customer first. I would gladly go out of my way to visit this location again. read more

Matthew Arenas helped us with our phones. Great customer service. Fast and to the point. Honest and he didn't act like a used cars salesman like some of these guys do. Matt was great! read more

Customer service sucked. My husband had been with Verizon for 12 years. Wanted an upgrade. Was told it would be two hours at one location and 45 mins at another. Set an appointment for the next day. The guy who was to help us had no personality no help. No phones In stock. So AT&T for the win lower monthly bill new phone all in one hour start To finish! No wait. They even transferred the phone number, and all the data. And did the trade in. read more

Logan was very helpful. This location is a well oiled machine, I seriously expected to have to wait hours to be helped however I was called in less than 15 mins. Logan was the associate who helped us. He fixed my daughter's phone and had us out of the store in less than 5 minutes. Thank you Logan, I hope everyone had a wonderful holiday, and has a Happy New Year! Thank you so much for your hard work. read more

Very nice people helped me get the annoying protector screen on my new phone, they had no attitude or qualms about helping me do this for free after I bought the phone in another city and was just visiting. They did a great job and it still holds months later. Nice clean store with easy parking read more

This is one of the worst stores ever. The customer service is terrible, they gave us the wrong sim card and then my cellphone nearly caught fire so we took our business to a different location. Needless to say we wont be using this location ever again. read more

See all

Russ was amazing! Went in with a phone that wasn't turning on and he fixed it in under 1 minute! Shout out to Russ! read more

Matt and Haylee helped out wonders ! They gave the best customer service and were able to meet all my needs very happy leaving there and would recommend This store to a friend !! read more

So I come in on Friday the wait is over an hour and I say no she says we can set up an appointment for Saturday or Sunday i sez OK Sunday 1:45 so she set up the appointment. so today I drive all the way back over here, go in there and tell him I have an appointment at 1:45 he can't find it. Sez I don't have anybody but Ruth. I ask could it be under my phone number he says give me a phone number so I give him my phone number. don't have any other appointment besides Ruth. he says there's four ahead of you can wait I said nope! Should've told him I was going to T-Mobile. read more

worst customer service, could not help us with billing issues thru corporate! we were also told to go into this store that they would be able to help us out, we left with no help at all. read more

I ordered a new phone to pick up at their outside lockers for convenience. It did not work. Luckily, the associate inside was able to help me right away, reaching right in the locker for my order. Not sure the issue but glad for the quick service regardless. read more

Verizon is trash period. just one month into Verizon and my bill almost 2000$ with damn unnecessary fees and charges. so upsetting they said they'll give good discount and waive fees but it takes forever to post on my account. It's a fraud . read more

Needed to return a cable purchased online, but forced to return via UPS instead of doing a simple store return. No help at all

TL;DR: RUN. save yourself. Initial quote "$220 per month" and actual bill reads greater than $300 and up to $600 per month. I recommend you go to T-Mobile for competitive and transparent pricing as well as far superior customer treatment and experience. I guarantee you will not get it with Verizon. I cannot go any longer without sharing my experience so that others may avoid a similar situation. Please, please, please... don't switch to Verizon. It is the single worst decision you can make in selecting a communications carrier. Verizon, I'd love to see you have someone with authority resolve this situation. I would change this review, but only if you make things right. read more

Let me start with the good....i enjoy Verizons statewide coverage and economical plan that i have. Here's where it goes sideways. 1/10/20 The store has been remodeled and all the demo phones are 5ft in the air on a board with a super heavy steel cage contraption bolted to them along with a cable. So , the phone you are trying to demo is at chest level and weighs 3lbs plus. The steel contraption also covers the wide angle lens on the samsung s10. The exact phone and lens i wanted to try out. Crazy.....its almost like they don't want you to try out the phones anymore. Someone fubar'd that store design. Yes, its minimalist like the apple store but NOT near reality for trying out your next phone..... THAT YOU'LL PAY A GRAND FOR! Lol....guess i'll have to try out the S10 at a T mobile or ATT location . Can you imagine??? Ha ha! read more

I stopped by this location because I was in the area, and needed help with an online deal I took advantage of at a different location. The gentleman who checked me in basically said they could not help me because the deal was done at another location. Verizon has the same systems across all locations. His excuse was Scottsdale was on a different network than Mesa. To top it all off, six other associates were standing around discussing how excited they were for Game of Thrones tonight. I tried giving him the name of the associate I worked with at the other location, but he was unwilling to call them for me. The whole point of stopping there in the first place was convenience. Thanks to him, I had to drive to the original location, which was out of the way. I will never shop at this Verizon store again. The associates care more about a television show than customer service. read more

Went in to discuss my bill. It was crazy high for 2 phones. I worked with Ashley - omg she's amazing. Seriously. I got my bill lowered a little and a new phone. People like Ashley are why I became a Verizon customer in the first place. Will be making this my home store just to work with her again. Thanks Ashley! You're freaking amazing!!! read more

I have been a loyal customer to version since version gave birth to Arizona. went to my local version store so baseline and Val vista I been there few time to get help with a product. they have help me in the passed with this same product so they help me again not bring Tecy person at my age. To get to the point, I spoke with (first person ) 3 or 4 times she refused to get a manger. I walk to the back of the store to find a manger. when manger came over already defense and talking down to me. instead of asking how she can help me . turn into power trip staring game. she had a get me the number but just kept staring at me. by this time I felt disrespected, not heard , and very uneasy . I know get they think they handle the situation . probably putting each other on the back.what ever happen to respect and customer service? that store needs new manger or more training. this is my very first view I have ever wrote. It's probably won't make a difference. Just had to speak my mind. read more

Nick was phenomenal and so kind and helpful as I was dropping off my old phone to get my new one. He even recognized that we went to the same EOS which blew me away because it's a big gym! So kind and personable. Thank you Nick!! :) read more

This review is specifically about seating in the store. I was in with my 83 year old MIL. Oxygen tank , bad knees and ankles. All they have available for seating is high top chairs at the high tables and some 6 foot benches. MIL can not get on the high top chairs and the benches are.... benches , that aren't really comfortable. As I'm looking around the room I noticed many places they could put comfortable chairs . We weren't in at a really busy time so no problem getting a bench but I can easily see not enough seating during busy times. The 4 stars is because I didn't want to punish the store itself for decisions that are probably out of their hands., The staff was friendly , wait time wasn't too bad and the man helping us was knowledgeable and for the most part efficient. Verizon executives: visit your stores from the customers point of view and invest in some chairs !! Any chairs will do . read more

I had an exceptional experience here today. My customer service representative took great care and answered my questions. I recently experienced a phone failure. My friend was able to work with these fine people to make all the arrangements to procure a new phone and continue the exceptional service from this organization. Impressive. read more

I arrived at 7:10 pm on Friday night hoping for a smooth trip through the phone upgrade grinder. On very rare occasions you walk into a consumer situation with dread, then find yourself 180°'d into feeling great about the money you have spent and the value you have received. This happened on July 21st , 2018 for me. I was astonished with my customer service experience with Nick. He was encyclopedically knowledgeable, friendly, and has a natural effortless ability to connect to people. I'm a people, so I know. This young man has tremendous potential. If you are in need of a powerhouse salesperson for your business, Nick may be the guy that gets you that step level increase in revenue. Trust me. The rest of the story is a bit dry. I'll be brief. I went in with iPhone 6 Plus and left with an 8 Plus. I got fair value trade in for my 6+. Nick talked me into a bundle including a Zagg screen protector, a Speck case, and a Mophie 6000 mAh mobile charger. I even got the AirPods. I did NOT feel worked. Like I said I felt about the purchases. Still do. Need a new phone? An upgrade? Just some good advice? GO SEE NICK! You're welcome. Thanks Nick. I hope sometime to hear of your launch into the greatness for which you are so obviously destined. read more

I needed to fix my phone so I figured I'd just put cellular on my watch to make it work for the moment. They had a great deal going on where I could trade in my phone and practically get a new one even though mine was cracked, that was amazing. The gentleman helping me was really nice but unfortunately took him three times to update my new phone because he kept putting in the wrong number even though I corrected him the first time. In doing so the number he used was my moms, her phone now no longer takes calls or text. It's really unfortunate because this should've never happened. I was really happy about my result but feel terrible it's made my moms night harder due to the previous arrangements she already had. I called and voiced this concern and was reassured by the same gentleman that the store was open till 8:30 even though it says 7 on google and I even asked. Like common dude my mom drove out upon your word and due to your mess up. Please just pay attention. read more

These guys working just want to get paychecks and don't care about you. They didn't show us plans or anyway we can customize. Super short and quickly wanted us to answer. More than happy to get us off moved off Verizon. Go check out T-Mobile a mile up the road. Place was clean + 1 star. read more

Had a darn problems with my Samsung smart phone. After waiting for some time, young man named Max assisted me with my issues. Who does not have issues with a Samsung Phone? He got to the bottom of it rather quickly and was out the door. Hats on to Max. Thanks Max. roberts read more

What a waste of my day it was at Verizon! We spent three hours trying to get my husband's Apple Watch connected to his phone and we just ended up returning it. We will just be getting it at Costco. There were multiple calls in to corporate to get help and we were on hold with them as well. The most frustrating part was that the worker left my husband on the call with corporate so that she could help another customer. There were more workers that were just standing around. They clearly don't care about their customers. We won't be going back there ever again. I will drive to another store that isn't close to my house if need be. read more

Went back to this location because upon converting my personal account to a business account something got crossed in the line somewhere and now I cant see my handsets on either account and my account is stuck in limbo. I was helped by numerous people over the phone and figured it would be easier to go to this store since they couldn't figure it out in the phone. The first time I was there at this store the rep had everything done and I should of received a call from the business rep on Monday or Tuesday. Well of course Tuesday evening hits with nothing now I cant access either account on both the personal or business side, so after my shift I head down to this store and try to speak to a rep. As soon as I walked in the rep came over and asked what brought me in, i explained my whole dilemma and he says "we don't handle business at this store you have to call business support, I cant help you here were short staffed and we close at 7p. You will need to make an appointment." So I told the guy that because of the nature of my trade I can't guarantee my hours are fixed being a contractor things vary hence not having an appointment and that there is a business rep that works at this store specifically for business accounts he brushed it off and really didn't wanna deal with me so he gave me a number to business support which I already had, I asked for the business reps card and he took his time getting me that afterwards he handed it to me and that was the end of it. As of right now and multiple calls to VZW Business I still cannot access any of my accounts or see my handsets let alone pay my bill. I get that being short staffed outs a damper on things but to treat me like the scum under your shoe because you don't want to handle my problem really shows this stores true colors. I would not recommend this store. read more

5 Stars for Mo! ask for her and will make sure your satisfied everytime! (: and thanks again to the others that helped as well.

Nate was incredibly patient and helpful with me during my painful upgrade. We had a very long wait (over an hour and a half) on the phone for customer service to assist with an online order. Unfortunately, we never got through but Nate was patient and kind the whole time. I do dread upgrading for these reasons and I feel bad employees have to deal with ridiculous hold times but I also understand these are unprecedented times. Nevertheless, I appreciate Nate's calm demeanor and willingness to help. read more