After years of service, we recently cancelled CenturyLink and moved to Google Fiber. Not only is it cheaper, but the service is significantly better. I cancelled service the day before the next billing period to assure a clean exit only to be told by CenturyLink that they take a few business days to process such requests and now are requiring me to pay for a days worth of service - which I can't use since equipment was returned when cancelled. I tried speaking (chatting with representatives, the first agreed to correct) and asked I check back in a week. Unfortunately, after the week, nothing done, chatted again and this rep and his manager were unwilling to follow common sense. So I asked them to mail me the bill. Why companies don't put common sense practices into place amazed me. It is going to cost them more to produce the bill, mail it, and process my payment then it would be to just waive the one day bullcrap they are trying to get from me because they can't process closures when requested. read more

This review is for CenturyLink as a company--not the technician who was finally dispatched. He was excellent: kind, professional, and very helpful. That said, I've been a loyal CenturyLink customer for nearly 10 years, and the recent outage experience was incredibly frustrating. It took them an entire week to send someone out. When they finally did, they gave me an 8-hour window with no real-time updates or notification when the tech was on the way. I was literally walking out the door for an essential errand when he arrived. During the 7 days without internet, I spent hours trying to reach a human being. The phone system just loops endlessly, and it was nearly impossible to get help. I work from home, so I had to spend extra money to tether to my phone and find public places to work--in the Arizona heat, no less. After all that, CenturyLink offered me a $9 credit for the inconvenience. Honestly, that felt insulting. The service itself is generally slow, though to be fair, outages are rare. But when they do happen, the company is extremely slow to respond, and customer service is nearly nonexistent. read more

No showed twice for service call. Unable to talk to a human. Chat is useless. Some of the worst customer service I have experienced

I sent an email to Century link on March 2nd about their run down, rusted, broken boxes by our homes in this neighborhood. They sent someone out to check named Enrique.. he said he'd be in touch... crickets! Nothing. I'm so sick of looking at these nasty cable boxes!! read more

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Quality is not great every time someone in my complex gets new service the technicians mess with the box and my service always ends up cut off so i constantly have to call for outside repairs not only that but the service went up $10. I'm paying almost $100 for Internet service that lags and doesn't reach my back patio I was aware of their $5 moving charge because they are moving to a different facility but I was not aware that my bill was going up $10 until I checked my app to pay my bill read more

Terrible company only concerned with profits before they go out of business. Still using DSL in my area with abysmally low 30mbps with terrible ping and packetloss. 3 weeks to install because they don't pay a living wage to their employees resulting in a constant understaffed situation, including over the phone. When you call to cancel it sounds like the employees don't want to be at work until you get to the cancellation department where they try to add value to keep you, way too little too late spoiler. Had to spend $5 mailing the modem back to them to avoid an automated $100 charge. They gave me two modems by mistake (no surprise) so had to pay extra to have it sent back. How is DSL still alive in 2022? Our apartment complex has a dirty deal arrangement with century link to be the only allowed provider here. So century link is basically alive from shady exclusivity deals due to lack of regulation. Shame on this horrid greedy company that treats their customers and employees like trash. Good riddance centurylink and your horsesh** bourgeois corporate "leadership." (Heavy emphasis on the sarcastic quotes) Avoid this dying carcass of a company at all costs that only exists because of the corrupt telecommunications act. read more

Scott at centurylink was amazing! He recently came out to our small business in Gold Canyon Az to help set up our Wifi and he was so kind and caring! He went above and beyond! He not only set up our Wifi but he stayed to make sure all our computers, printers were all working with the Wifi! Thank you Scott! read more

I have been using this service for 4 years now and I have had no issues until now when they are forcing me to "upgrade" to Quantum Fiber. All of their paperwork and emails and even the message that blocks me from using my internet at home states that I will have service until November 18 well on November 14 my internet was blocked and my wi-fi is very spotty. I called customer service who had to transfer me. After putting me on hold to "find an agent" I was transferred and put on hold again for over 20 minutes. I had to end that call because I had to work. Then when I came home, I called the number listed on the page blocking my internet access. This fool just kept asking me to verify who I am and my account. I asked for a manager and he would not put me through to one. He did let me know that he could not help me and that I had to do the transfer manually by going to a website to transfer my service. When I am blocked from accessing the internet. Makes sense in his world but not in mine. I immediately started searching (asking friends) for a new company and my new service starts today. I will NEVER use Centurylink or even refer them to anyone ever again. read more

Like everyone else on this, I wish there was a 0 star review option. Just trying to cancel the install of service is currently taking more than 2+ hours and been transferred over 5 times with multiple calls both phone and chat. Good lord how are they even still in business. Supervisor Brian M. won't even come to the phone and chat wait started at place 99 and currently at 30 while still on hold for over 45 min on phone. Will take some more time today to cancel this install but at least a bullet was dodged and won't have to actually experience the horror in incompetence that is this company. read more

Centurylink - Internet Service Providers Near Me - Higley, Arizona

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Absolutely the worst experience. Please don't waste your time or money- they will do that for you. Our internet went out with no notification or notice that they shut the latest pods (what we had) for the newest pods and did not provide an update, equipment, or resolution. We chatted several times after waiting several hours to chat on phone or online- one telling us that century link and quantum aren't the same company (they absolutely are). Finally we got a technician out, who was great, but he was even having issues with technology support and it's his job. Long story short we have an old router and his boss will "be in touch with us" but they don't have the new pods in Arizona so we are now paying for a service we are not getting, out of pocket on a cox WiFi tower pass because my husband works from home, and out of pocket on data overages on our phone bill for using phone for hot spot to work. Absolute nightmare. Not worth any deal they could give you. Hold out for google fiber. I'd give negative 2 stars if I could for the company aside from our technician. He did everything in his immediate power to resolve it. read more

I cannot begin to explain how terrible century link is. I do know that each time I ask for a manager I was never given a manager however the accent in the person that was speaking on the phone gradually became am more American. And I'm just wondering is this a tactic or skills labor issue. Because I know the time I think he was east Asian man that was on the other line of the phone just didn't understand and it was not his fault. But it is truly you Century link read more

Centurylink - Me trying to watch TV why century link goes in and out. Had to reset my modem three times to watch a complete movie. - Internet Service Providers Near Me - Higley, Arizona

HORRIBLE SERVICE!!!! The guy came out to install our modem, was RUDE the entire time, COMPLAINED, and said none of our outlets would work. After him being rude for about 20 min. I said we'll go with someone else. He says "Are you serious??" And left my phone jack in shambles torn from the wall with all exposed wires hanging out. You sure showed us macho man. TERRIBLE CUSTOMER SERVICE! UNPROFESSIONAL! I can't believe the nerve of this company even being in business anymore. read more

Centurylink - Phone jack COMPLETELY torn out. This guy must be really miserable to treat his future customers this way. WOW. Sad man. - Internet Service Providers Near Me - Higley, Arizona

I called for service, They would not approve the wife and I said are credit was not good. I explained our score was perfect and after 1.5 hours on the phone they approved my wife, Set up for install. (10 Hour Window, 7-5 and they never showed up. I called all the numbers they gave me in my email and all numbers where disconnected. Went to where is my Technition at and put in order number and said it was invalid. Finally got a hold of someone and said just cancel my service before you install it, I found out they said it was an engineering issue, But why didn't someone call me and let me know instead I sat here for 10 hours not knowing that read more

My internet service went out and I'm on day 3 without internet access. I work from home so this has caused a huge problem. Their communication has been poor, and I found out that the reason is "they are waiting for equipment to be delivered". They agreed to provide a prorated credit for the outage days... but this is not much incentive for them to get this fixed. Looking for an internet provider? Choose a company other than CenturyLink. read more

Horrible service can't talk to anyone i just paid 150 we have not had service for 4 days all you can do is message automated service absolutely the worst i would warn everyone stay away from them ! read more

This is sad, I am a pretty patient and optimistic person. This company though...1) They make me wait 28 days for an installation appointment 2) Don't tell me anytime when the technician is suppose to be there that day. Had to contact them to find out that he wasn't going to be at my house until 4:30pm 3) took off work early to meet the tech at my house at 4:30pm 4) After sitting there for an hour and the tech not showing up I contacted support to just be thrown into a que of 66 people (not kidding) 5) Getting disconnected from the que 20 min in 6) contacting support again to get thrown in a que with 46 people now 7) waited in the que for over two hours 8) got told to contact them tomorrow Bc department was closed read more

They ran a scam on us at Costco promising a fixed price " for life". We signed up and a year later we got a price increase. When you call " customer service"( if you can understand them) they told us we're not on that plan. It was the plan their salesperson sold us and the only reason we signed up. We were told a supervisor would call us back on 10 mins. Never happened of course. Ive been reading about multiple victims of this scam in our area.It's basically fraud. STAY AWAY!! read more

I got a sales pitch from a salesperson at Costco offering "high speed internet at a low cost" and that they are a company called Lumen Technologies. I signed up and found that they acquired CenturyLink. The CenturyLink guy showed up at my house and said he has difficulty installing and he needs help from headquarters. The guy never put back the wiring he opened up and left. I canceled and knew that this company is still at the core disgraced CenturyLink. They haven't overhauled their business so this is still the same awful company with a new name. Buyer beware. read more

CenturyLink is the worst internet company on the face of the planet the best power you're going to get is 17.5 that's the strongest signal that it puts out and it fails regularly. If it rains outside it fails if it's sunny outside it fails. There's no reason for their equipment to be that shoddy that it can't stand up to normal use. And they're repair teams are the absolute worst they give you the runaround when you call them on the phone you'll talk to 15 different people no one will be able to resolve your issue no one will come to your Aid you can't even get a repair man to come out to your house how does a company stay in business and they can't do the basic customer service. That blows my mind I called them up with a problem and I was on the phone for 4 hours and it never got fixed they never resolved the issue do not use CenturyLink they are the worst of all the companies out there read more

When I moved I called ahead of time to cancel it but because I didn't cancel it in their required timing, meaning before the billing cycle, I had to pay for three weeks of service that I didn't even use! I called to cancel it more than three weeks in advance! I called to cancel it on June 15 and the billing cycle is June 14. Give me a break! 1 day late??? I spoke to two different people & they would not budge, absolute waste of money!! read more

Was totally misled about how this service is setup. We received no confirmation email, text, etc. on day of promised installation. I finally called them Customer service rep"Mark" accused me of "twisting his words" after he gave me three. Different time Frames with three different explanations of how, exactly service would start. What a cluster! Service hasn't even started yet. They have my money though. They got that part right. read more

I received a new credit card from my bank so I updated recurring bills including one to Century Link. I find out later that their system takes 1 to 2 business cycles to follow through. Imagine that, a company this size. Anyway I called and finally got a human. I paid my outstanding bill. Next day I receive an email saying I owe $88 in fees. Totally outrageous for a problem not of my making. Nowhere on their website does it explain this. I give this company a failing rating. read more

It's unfortunate that I can't give a zero star rating. Customer service at this company is absolutely the worst that I have ever experienced. Centurylink is the only internet provider in my neighborhood so I have to deal with them. I needed service at a different location so I thought that the chat function was a non-starter. I called instead and spent 40 minutes on hold. Once an agent answered, he immediately put me on hold and disconnected the call. The last time I called for service, it took over two hours to complete my business. If you need to deal with this company, you should have lots of time and something to do while you wait and wait some more. read more

Great But slow! 20MB as fast as I can get. It is DSL service

CenturyLink is the worst internet provider on the planet. The fact there's no other internet provider in this area makes me want to move just to switch companies. Internet speed is no where close to what they advertise but steady collect their payment every month read more

After years of reliable service, CenturyLink has been going down on a regular basis for 12 weeks now. Each time, you get a brush off under chat service, they clearly don't care if they lie to you. Disgusting! Nothing is changing, the last cause stated is servers are breaking down. Before that it was somebody severed the line, on a Saturday no less when nobody's working anywhere close by. All the other answers have been loaded mumbo-jumbo. This seems to be a dying business. read more

Century Link is the worst internet I've ever experienced. I live in Apache Junction and the highest upload speed I've gotten was 2.51 mbps. Most days it would be 1.50 mbps. We paid for the best service they have to offer. My breaking point was when we had upload speeds of 0.51 for a whole week. We restarted the router multiple times and used an ethernet cable and nothing would improve. If you live in AJ, consider switching to Mediacom. read more

Try calling customer service and you'll see that it lives in India. Try asking their name and you'll get a very fake American name. Thanks for thinking I'm so stupid that I would believe the lies spewed upon me. read more

Finding a CenturyLink office that is still open seems practically impossible. But if you phone them, they are more than capable and willing to provide the services that you need. Once I learned that, it was easy and simple to get a landline phone installed in our house, and it was done quickly and seamlessly. read more

The fact that where we live in Apache Junction has only one internet provider to choose from is horrible!! Centurylink is perhaps the worst business that I have ever dealt with in my 66 years! They promise tech support and then don't show up! They promise calls back, nope! They ask you to do your own trouble shooting, the same "reboot", "what color lights are on your modem" etc. over and over again! They tell you on the phone to go to their website, even though we tell them wEhave not had internet at our home in almost two months! But the bill comes like clockwork! Get another choice for our area of the valley, please !!! This is ridiculous ! read more

Fuuuuuuuck century link! I will never use this service provider again!! 2 years ago I moved into an apartment that required me to use Century Link and DirectTV. The whole year I lived there my boyfriend was unable to connect to the WiFi on his phone which he needed for work. Then we rented a house, I transferred services to our new location in hope it would be better. We only kept the WiFi service and canceled the DirectTV portion since we only stream things. When doing so, I was told I would receive a new modem. Then a week went by and I called in asking about be the new modem I was told about, then was told 'oh your not getting a new mode just use the same one', so we did. For the 2 years we lived at this location the WiFi dragged and disconnected many times. We would go weeks without any internet connection. When we would call in about connection issues, none of the customer service reps even knew what we were talking about nor how to fix our problems. Finally they would sent out a technician just to inform us other technicians were removing our connect from the community electric box and replacing it with others. This happened about 2-3 times to us. When my boyfriend and I decided to move out of our renter and purchase our own home we decided to stop dealing with century link because of their poor service and communication. I called and canceled the services and set up with Cox. The cancellation went smoothly and the sales rep didn't try to save me as a customer in anyway..not that it would've worked. Now a week later into my new home I receive a welcome letter in the mail from Century Link. Thanking me for signing up for DirectTV as a stand alone service..I NEVER ASKED FOR DIRECT TV AS A SERVICE!! The letter provides the date it was set up, the order number, a new account number and a access code. The letter also states if I have any questions to contact Century Link at 866-450-6152. Nothing on the letter states to contact DirectTC at any point. When I closed my account the sneaky fucking sales rep took it upon himself to set me up with a service I never asked for. Yesterday I sat on the phone for an hour being transferred multiple times between many Century Link reps and Direct TV agents. Every time I called I would start in the billing department. Century Links billing department would inform me since Century Link sent the letter and and set up the services they are to close it then I would be transferred to a customer service rep to cancel the service. The customer service reps claimed my WIFi account was close (which I have viewed online) and there was no active account for me and I need to contact DirectTV directly to cancel the service that Century Link set up then they would transfer me to Direct TV without allowing me to say anymore on the matter. They never asked what was on the letter I received. Direct tv stated they could not locate an active account, all they could find was my old apt account that has been closed for 2 years and the account number I was provided my welcome letter was a Century Link account number and they cant pull up any of that information. On another round of transfers with Century Link an agent could not locate the account number located on my welcome letter and provided me with a Direct TV account number but when being transferred to DirectTV once again it still was invalid. This kept going on till they closed at 6pm and I would get disconnected. Today I attempted all this again, this time I requested for supervisors, the agents avoided getting me a superior and attempted to transfer me to Direct TV again! I was able to get the reps attention before he cold transferred me and demanded a Century Link supervisor. He placed me on hold and tried to deescalate the situation by telling me he was able to finally locate the account number that was on welcome letter but there was nothing for him to do on his end. So I said 'awesome, I want your supervisor now since you can't do anymore.' The agent finally got me online with a supervisor and she began claiming there was nothing for Century Link as a company to do anything since the service I want to cancel is for Direct TV not them and they can only set up the services and Direct TV has to cancel them. The same bullshit I got the day prior. She offered to transfer me to Direct TV (like everyone prior) but this time she would stay on the line. During my wait the call got disconnected and I decided to call Direct TV once more. On that call, the agent was unable to provide me any information because none of the 3 addresses I have lived at was valid to him... I requested a Direct TV supervisor and he began telling me no one at Direct TV can cancel the services that Century Link has set up. Here we are full circle. Both companies keep advising me I wont get a bill and they better hope I don't because I'm tried of this bullshit. This is why I canceled my services!! STAY WAY FROM CENTURY LINK UNLESS YOU LIKE TO BEING SCREWED. read more

Centurylink - Welcome letter - Internet Service Providers Near Me - Higley, Arizona

HORRIBLE! I am glad they messed up my install. I got out of the mess they would have caused me. I double checked the data that the CSR had done when i signed up. Most of the prices were all wrong. They cost was 30% higher. I had not even gotten the service yet. I double checked again by calling and making sure the cost were going to be as stated in the order. Low and behold- NO, that was a coding error and that was not the price. I said Hold off and stop this order now. I got bills after that had me paying for services that never happened. DO NOT HIRE , BELEIVE THE CUTE KIDS THAT COME AND SELL THIS CRUD TO YOU! RUN AWAY read more

Centurylink - CENTURYLINK: WORST COMPANY IN ARIZONA - Internet Service Providers Near Me - Higley, Arizona

As a new customer (feb 2020) I can't even fathom the horrible service! How does this company even stay in business?! After 4 months of intermittent internet service (and mind you, I pay my bill on time every month) I call tech support/repair and get a run around treatment for 4 weeks, still intermittent internet at best, finally they create a repair ticket and send a tech, he's 45 min late! (Angel) he's here for 5 minutes says he knows what the problem is and must fix it at main box on Broadway Rd, he leaves, dosen't call to see if what he did worked and hands in the repair ticket as completed! What ever he did left me in the red, with zero internet! I call, spend 12 hours on phone with over a dozen calls and chats(text) and finally late Saturday night I lady helps by saying my modem is dead, and next day orders me a modem for Monday, Monday comes and goes , no modem/router, Tuesday I get a email stating my modem was sent and will show up on Friday! A week later! By the way the last lady I spoke with states that there are no notes on my account that I've called or texted about any problems! If you want internet service, I highly recommend you go elsewhere! Because in my opinion they are horrible! Why didn't they call the tech on his phone and make him come back and fix the problem? You going to tell me he didn't have a router in his truck?! Hahaha, right. I'm stuck with their crappy service because of the area I'm in it's all I can afford. But I'll guarantee if and when I can change or afford it I'll be gone from this piss poor worthless company. Update! I went on their Facebook page and complained and was helped almost imeadiately by Sabrina, she sent me too a escalation specialist Veronica and Veronica listened to every word I spoke and then checked it out to be all true, she investigated while I was on the phone with her and found the exact problem! She could run digital tests and in doing so she found exactly what I told her about to be the problem and issued a repair ticket for the following day, the guy showed up at 1:32 pm told me he was on it, and he was going to the main box on Broadway Rd, 10 minutes later he was back and I had internet service again. Without these two intelligent women I'd have been on the phone for weeks! However it took me 11 day's to fix the problem... but these two ladies made everything right! Thank you Sabrina and Veronica for doing your jobs professionally and pridefully! You both deserve a raise, and you should be training the regular tech's how to do their job's correctly! Best wishes ladies! read more

I have been with century link a year and the internet service has been great. No complains. But their customer service is HORRIFIC. Multiple transfers, no one can answer a question. I have been hung up on twice and spent far too long on hold just to give my account info and be transferred again. Absolutely no one cares about solving an issue or answering a question. read more

This is literally the worst internet company I've ever dealt with. I don't know how this place is still in business. Just getting service activated has been an absolute nightmare. Due to contractual obligations in our area, we are forced to use CenturyLink as our internet provider and they are literally the worst I've ever dealt with in my life. This company should be completely shut down and not allowed to operate. They've literally never resolved any problems of mine at any time and the entire time that I've ever had pre-existing service with them, the internet is very spotty and goes out consistently. This company should be ashamed of itself and should be listed in the Better Business bureau's bottom five companies in the United States. Shame on CenturyLink for the way that they treat people and for their terrible service!!! read more

This business is THE WORST! I wish I could give them no stars. They were the only option at my old apartment complex so I had to go with them for internet. I chose to rent the modem monthly and return it upon cancelation. Once I moved, I returned the modem. The UPS guy sighed and told me to keep my tracking info and receipt because they were known for charging a "non return" fee. With his advice, we kept the receipt. We sent it off February 5th and, according to the tracking information, it was delivered February 9th. I just got a letter in the mail with an invoice date of February 16th, stating that I owe $108.09 for an "Unreturned modem charge". All I can advise is to KEEP YOUR TRACKING INFO!!! My brother in law has never had CenturyLink but was sent a modem by mistake from the company. They called and were told to return the modem. They did so but did not keep the tracking info and were charged this same fee. I'm not sure how this business can still be allowed to do business, if that's what you want to call it. read more

Today 01/11/2023 Tue, I called century link for a quote on my internet Wi-Fi service .. And after 3 attempts to get thur all day I was finally connected with someone to talk with. She asked for basic info and I told her I wanted a quote and to make sure the service was available in my area , she then said she would text me the quote. So I said ok then she asked me if I did not see this info online I said I did not she then asked for my email ( which we all know why Corp America wants with emails ) so my reply was why do you need my email her reply was I thought you wanted a quote yes but you just said you could text that to my phone. Her answer with attitude was couldn't you find out the prices online? We already had this conversation I said and if this is how customers get treated forget it im not interested... In century link service ... Lesson is you get what you pay for ... read more

Unfortunately, you have to give one star just to write a review...If you can get internet/cable/phone from another party, DO IT! I work from home and had to switch from COX to CenturyLink because COX no longer supports analog telephone service, which I need for a fax machine. I was with COX for four years and had no problems other than an occasional outage due to extreme weather, or someone accidentally cut the line. I had CenturyLink for six weeks and had technicians out to my house three times! Only one of them seemed to actually know what they were doing. I ordered internet and phone. It worked for about a week. I called customer support after it has been down for two days, and was told it was an upgrade. I was asked several times if I received an email or letter informing me about the "upgrade." I was assured the outage wouldn't last much longer. I had not received a letter or email because the "upgrade" was someone stole the copper wire out of the main junction box for the neighborhood and 17 of us were out of service for four days. Once my service was up and running again, it lasted for about ten days. I again called customer service, and they couldn't find any trouble on their end but could send a technician out for $85.00 - I had only had service for less than a month. The second technician came out and seemed to get the services back up and running again, for another week. This time a technician came out and showed me where the last technician cut all the wires and he couldn't figure out how my service was working in the first place. He fixed the wires and changed the phone jack in my office. I needed to move my fax machine, so I unplugged the phone line...the phone plug fell into the receptacle behind the wall. The technician replaced the phone jack with some round 70's looking phone jack that doesn't attach to anything and I had to take the face plate off to reconnect the phone line. I ended up having to thread the phone line through the face plate, connect it to the phone jack and hold it in place while I tried to screw the face plate back on, or the phone jack would just fall back into the receptacle. Mind you, my house is less than 5 years old, and the phone jack he took out had only been used for the last three months. I called COX and made an appointment to reconnect service that day. I called CenturyLink to cancel my service. I was put on hold while the customer service rep "checked the technician notes." After 8 minutes on hold, I could hear her come back on the line but was silent. I said, hello? She said, Oh, you're still here. I'm still checking the notes. Another two minutes later, she hung up on me. I was finally able to cancel my service, but only after chewing out the customer retention guy. It's not his fault, but he works for a crap company. Oh, BTW, make sure you call the correct customer service number for what you need, there are several customer service numbers, all are not equal. If they wonder why I'm not paying my final bill, see above. read more

Disgusting and horrible company that can't provide the service you pay for IN ADVANCED and also can't be bothered with crazy things like repairs, customer service. I'm so glad to be done. I paid my final bill today and I AM RUNNING back to Cox read more

TRASH TRASH TRASH TRASH TRASH never works Always slow Poor customer service I can't list enough things I don't like about centurylink I can't think of one good thing about it. read more