Been with Cox Communication well over 20 years and had one of the best experiences over those years…read moretoday in the Cox Store at Santan Village. Adonis, one of their reps was outstanding. Very professional, polite, listened and provided us with great customer service!!

If management is reading this, give Adonis a raise asap. I spent two hours dealing with Customer…read moreService over the phone and on chat and couldn't resolve my issue. I gave up and was about to buy new equipment until I called the store, spoke with Adonis, and he fixed everything in five minutes. Great experience.

After years of service, we recently cancelled CenturyLink and moved to Google Fiber. Not only is…read moreit cheaper, but the service is significantly better. I cancelled service the day before the next billing period to assure a clean exit only to be told by CenturyLink that they take a few business days to process such requests and now are requiring me to pay for a days worth of service - which I can't use since equipment was returned when cancelled. I tried speaking (chatting with representatives, the first agreed to correct) and asked I check back in a week. Unfortunately, after the week, nothing done, chatted again and this rep and his manager were unwilling to follow common sense. So I asked them to mail me the bill. Why companies don't put common sense practices into place amazed me. It is going to cost them more to produce the bill, mail it, and process my payment then it would be to just waive the one day bullcrap they are trying to get from me because they can't process closures when requested.

This review is for CenturyLink as a company--not the technician who was finally dispatched. He was…read moreexcellent: kind, professional, and very helpful. That said, I've been a loyal CenturyLink customer for nearly 10 years, and the recent outage experience was incredibly frustrating. It took them an entire week to send someone out. When they finally did, they gave me an 8-hour window with no real-time updates or notification when the tech was on the way. I was literally walking out the door for an essential errand when he arrived. During the 7 days without internet, I spent hours trying to reach a human being. The phone system just loops endlessly, and it was nearly impossible to get help. I work from home, so I had to spend extra money to tether to my phone and find public places to work--in the Arizona heat, no less. After all that, CenturyLink offered me a $9 credit for the inconvenience. Honestly, that felt insulting. The service itself is generally slow, though to be fair, outages are rare. But when they do happen, the company is extremely slow to respond, and customer service is nearly nonexistent.

I've been an AZCAPPY customer for many years for domain names. It has been a pleasure to work with…read morethem.

I didn't get service through them because I am not a business. I called to see if they served…read morehomes. BUT he took the time to make recommendations and answer my questions anyway and told me to call again anytime I had questions. I would do business with this company if I owned a business!

Our contractor recommended Gray Pelican AV to inspect our Sonos full-home system. Their $329…read moreinvoice arrived in my email with no payment instructions just a note specifying "Cash/Check only; Credit card transactions will include a 3.5% fee." Desiring to pay them promptly, I called the number on the invoice where, I believe, Dan Silva, answered and to whom I introduced myself noting that I was looking for an address to which I could have my bank mail payment. His reply, "Bro, it's 2026, nobody uses checks anymore." My reply, essentially 'Sir, I'm a CPA and I know what year it is. Further, your invoice specifies only three options - cash, check and credit card. I'm not going to pay a 3.5% credit card fee, nor will I give you cash, so check is the only other option.' I shared that I found his approach to speaking with customers unprofessional to which he replied, "I get it. We don't like each other." Needless to say - I'll neither use them again nor refer them to anyone I know.

From the owner: We have been Satellite Service Providers in the Valley for 13 years! Always a professional…read moreexperience all around. Please reach out, as we usually can do a same day installation.

Cancellation process and the customer service chat option on their website. Can't get anywhere with…read moretheir chat service, and when you think you have, there's no follow through.

Terrible internet service. We have had spooling for 10 days. When we call they say there is an…read moreoutage in our area (North Scottsdale) They have no idea when it will be fixed