Our installer was great. He called to let me know he'd be here in 45 minutes, exactly on time. He offered suggestions of where to place the cameras, and did a professional job. He was patient and helpful with app set up. Appreciate the personal attention to my security needs. read more

From start to finish, this was an amazingly positive experience. My initial contact with Heidi could not have been better. She worked with me closely to get my internet up/down mbs to what the system needed. She explained everything throughly and clearly, and with patience. Scheduling was impeccable. I was called twice: once to confirm the set up day, and again when the Tech was on his way. Chang, the Tech, was phenomenal. He provided some of the best customer service I have ever experienced. He explained everything clearly every step of the way. He was exceedingly polite, considerate, and answered all my questions with patience. After the system was installed, his "walk through" was thorough and complete. I am very very happy with this entire experience, and cannot recommend AAAhighly enough. You will not be disappointed. read more

From day one this company has been an issue. We bought a home with their system already installed so we were stuck with them. We needed additional coverage and some specialized equipment and were assured they could handle our requests. The salesperson completely mislead us on what they could and could not do and our first tech 100% didn't set up our system correctly. Subsequent visits have been equally disappointing with exception of one tech that seemed to care about his work product. I am constantly getting sent docusign contracts that are expired and that don't relate to my account. Our current representative refused to provide his supervisor information so I am relegated to writing this review. There are several other alarm companies in AZ....I suggest you pass on AAA.....they care nothing about a customer experience. *******I was promised a call from my rep's supervisor. I've heard absolutely nothing. These folks care nothing about their customers yet they expect us to trust our safety with their products. read more

Our installer was great. He was on time and when install was complete he helped us set up our app. read more

I purchased the home security w/ outside camera and sensor lights. the installer misplaced the camera and the lighting was extremely low. two days later my license plates were stolen. a few months after that my indoor camera was cut while I was burglarized. Ithe door lock combo was broken, a helpful tech came out. I'm under warranty but my front camera ( burglarized) isn't covered. as a premium customer I thought the warranty would cover the tech visit, and outside camera/ sensor lights. otherwise why bother?! the point is to prevent burglars not encore them. i will cancel asap, was told i " purchased the equipment "- yet i can't return it? avoid AAA! read more

First time homeowner realizing after 3 years of my AAA smart home security systm and despite the technician being super nice that the main driveway camera never captured any sidewalk traffic! Always wondered why the camera never picked up the mail delivery to a mailbox which is in straight shot of the driveway camera. 3k worth of equipment and 80 bucks a month basically down the drain if you ask me... read more

The installation was bad. I was told 8m getting notifications on my phone when there is a person au my door neither in my driveway but apparently nothing seen or heard it read more

The technician Kenzo arrived on time and the set up was fast. Kenzo explained everything that needed to operate the system. Overall, it was an outstanding experience. read more

I cancelled my service today with pleasure due to poor horrendous customer service, inadequate and untruthful billing issues, and lack of transparency! I will never promote or suggest anyone to do business with this company! read more

They make it impossible for you to get out of contract. I had service for 9 days. I made several phone calls trying to figure out the system (thinking it was user error). Apparently there is a 5 day cancellation timeframe that nobody told me about. I could cancel but I was still going to be responsible for the equipment that was wired into my home. The system does not work for me and my expectations. I definitely recommend staying with RING cameras. I was under the impression that I was getting an upgraded version of RING. I was mistaken. The lag time and the notifications DO NOT come close to RING technology. A3 was a complete waste of money. They trap you into keeping their system even when you decide 9 DAYS later that it doesn't work for you. They're suppose to troubleshoot the lag time since I'm being forced to reinstate. I now know that the notifications do not come thru like RING if you have an iPhone. I will update if any changes but at this time I am not hopeful just truly disappointed. I do not recommend its not cheap and not worth your money read more

We're very happy with our new AAA security system. Our installer Antonio was top notch. He was very professional explained everything to us and answered all our questions. read more

UPDATE: For the present, for 2026, my devices are connecting to a functioning camera at my front door, most of the time, over the last couple of weeks. I am happy to have the improvement and am revising my rating upwards. read more

Purchased new home in Scottsdale and shopped around for home security system providers. Ended up going with AAA Smart Home Security based on there technology, modern equipment and their familiarity with our neighborhood and needs. Sales team was great to work with and provided a complete competitively priced system. Travis, there installer, was very professional and knowledgable installing equipment. He did a FANTASTIC job and took extra care to locate devices in correct positions without damaging any surfaces in our home. I highly recommend AAA Smart Home Security. read more

Mr. Chang was the best! He was professional, kind and very thorough. He installed everything carefully and went over everything. He even cheered me on when I won a game I was playing while he was installing the motion sensor on top of the amazing service. The product quality is amazing. The pictures are crystal. Clear the system is easy to use. I feel safe in my home now. Aaa is the best! read more

Rajan and Jeff did a very good job of installing a security system in my home. They are very knowledgeable and answered all our questions and concerns. I really appreciate their efforts and help. Thank you Ramon Foster read more

GARBAGE!!!!! DONT DO IT! I love AAA, but their home security system is a useless scam. I bought the system primarily to secure 2 doors. Unfortunately,those 2 doors trip the alarm every time the wind blows, so I have to bypass them. I wasn't informed that the City I live in requires me to register a home alarm system, so I am required to pay the City in addition to the monthly monitoring. I will be held financially responsible for any false alarms. Having the system causes additional stress instead of relieving anxiety. I tried to cancel but was told I have a three year contract. At the time of purchase, I was told I have no contract. I asked repeatedly. I'm stuck paying another $600 for crap sensors and service so unreliable that it is worse than worthless. AAA is milking me for cash I need to provide for my family. DON'T DO IT! read more

I wish to commend Bree H. for representing me with an account issue. Bree went the extra mile to ensure my concerns were addressed better than I could have hoped for. I have been a member of AAA for over 40 years having used many of their products from roadside service to travel to insurance and now home security. Bree is an outstanding representation of AAA's services, hence the reason I've been with them for so long. As for A3 home security, I've been extremely pleased with their rapid response to a couple of alarms I've experienced since switching from a national competitor to A3 Smart Home in 2022. read more

Outstanding service by our technician Peter. He installed the new doorbell camera quickly and efficiently and was very patient and professional in explaining to us how to set up and use the new camera. Very pleased with our new device. read more

Last couple of months have been reviewing cameras for home security & liked what AAA has to offer. Price was reasonable, installation went smoothly, techs were knowledgeable & kept me apprised as to what was being done--very professional. read more

Raj is a lifesaver! He arrived early. He is knowledgeable, friendly and professional. Great service as always from AAA. read more

AAA Smart Home Security - Security Systems Near Me - Tempe, Arizona

I am very disappointed with a AAA security system. The quote they gave me was not accurate. The equipment installation is not what the sales person told me it would be, it took three visits from their technician to get me installed​ and I'm still not happy with it. If there was any way for me to exchange this system and not cost me a fortune I would do it in a New York minute this was one of the worst decisions I made. read more

Had their service since 2020. Twice we have a robery and a theft in our drive, the drive way camera only captures cats and my neighbor going for a walk while Theives and robbers get away. when i contacted the customer service, i was preached on the rules of the camera. Yesterday night by mistake, left my car unlocked, around 2 am (saw the video from my neighbors camera) some one stole 95$ rayban sunglasses and a botle of perfume. i contacted the customer service, instead of being sympathetic, one person told me, you can cancel the service and all your equiment (paid over 1400$) will be use less as i can only use them with the 31 $/ mo service, including my AC thermostat. I have to get an electrician to re wire the thermostat. called back again later the customer service rep wanted to to upsell me expensive cameras again. He told if i cancelled the service, i will have to go thru alarm.com to manage remotely and this is their system. So i just pay this company just to use the app. Don't waste money, better go for Blink or ring or some other camera systems at costco or best buy or amazon, these cost way less and gets better result. if you are considering this service be mindful that you won't be able o use the equipment if you cancel the service. Since the service rep told me to talk to alarm.com, so betetr go with them. working on an alternate system then cancelling it. read more

This is a pure scam company. My alarm was triggered. I was out side of my house for a long time. I got no call from them. One time, I disconnected the battery for a few hours, I got no calls either. They only collected your payment but don't do the monitoring! read more

I've been with them since 2007 and am moving to a rental house without a security system. I went online to cancel the service and the system said that someone would have to call me back in order to cancel the service. I received a call back the next day and, because I gave only 8 days notice to cancel, was told that I had to pay for an extra month (they require 10 days notice and won't pro-rate). This is a ridiculously bad policy but it gets even worse. I've been on auto-pay for as long as I can remember but was told that I had to provide a payment method for the last month's payment. I was driving and told them I couldn't get that info but reminded them that they had my auto-pay info and they should just charge it. Nope, they can't use the auto-pay for the final payment. I was quite angry and frustrated and told them that's their problem. Their answer, "We're going to send it to collections." Been a loyal customer for 17 years. They have the info to collect the final payment. They won't use it. They're going to send me to collections for $20. They're out of their minds and have zero concept of customer service. This will get paid from the refund for cancelling other services associated with the AAA brand. AAA security did reach out to me and resolved the issue to my satisfaction. read more

Just had system installed 3 days ago, having nothing but problems. Just tried to call in another problem only to find out the office is closed on Sundays. WTF!!! Going to do everything in my power to cancel this ASAP! read more

They charge a service fee of $125 and didn't provide any service. They said my problem was due to cell service in the area. I think service fee should have been reduced. Also, technicians are nice but not well trained...didn't resolve my issues, even after 55 mins on the phone read more

Rajan he is a great tech and very supportive. This time I can only give him the recommendation to everyone as a good supportive tech. Thank you so mich for having him as a part of this process of my doorbell from triple A. read more

Had a few cameras installed by their employee Ernie. Very professional work and he set my phone up with their app and showed me how to use it which is really easy. I've had this security system for almost a couple months now and very impressed with the picture quality of their video cameras. read more

AAA Smart Home Security - Security Systems Near Me - Tempe, Arizona

I made an appointment with AAA Smart Home Security and was surprised by how easily they installed cameras at my residence. Brandon was punctual and professional on the day of the appointment. He completed the installation promptly--a satisfied and happy customer here. I would recommend their services to my friends and family. read more

I received a discount on my home insurance for purchasing this system interest free so the equipment pays for itself. The system works great . The cameras are nice and clear and I can easily zoom in. The installers were wonderful! Very professional. They spent a lot of time explaining my system and I never got the feeling they were trying to get the job done and get out, instead they went out of their way to make sure I understood everything completely and they explained each step of what they were doing in the house and where they had to drill. Great customer service experience and very happy with the equipment. read more

Still dealing with problems with this maddening system. One camera never records anything. I've had people come in to steal packages, animals digging my plants and the camera sees nothing! They sent technicians out once who only told me my signal was strong. Right now the camera shows that it's off-line. Piece of junk isn't even working. Total waste of money. So regret getting the system as it was a total waste of money. There are so many better systems out there. Do a little research and above all stay away from this piece of junk read more

Tarek was extremely helpful in explaining what equipment I had ordered before he started with the installation. When I in quoted about adding another camera outside and a thermostat last minute, he was more than willing to accommodate my request. He made sure I knew how to use the equipment/app and made sure I had all my questions answers before he wrapped all his this. Tarek was very polite and professional. If I have any other products to be added to my home by AAA, I hope they send Tarek! read more

AAA Smart Home Security - Security Systems Near Me - Tempe, Arizona

Mr. Soukmang, provided professional service in the installation of our system. He was very knowledge when asked various questions about the product and how various things worked. He reached the top of the charts when being patient as he guided us through the workings of the system. I would recommend him to anyone who needs this system. Thank you very much for your service. We will never forget your kindness. read more

I recommend them as a home security partner . They are great to work with on solutions for home security.

My installer did everything as requested in my order. Additionally, he mentioned a product that I should've ordered originally so I okayed it on the spot and he had all the parts with him for me. He was very patient with me and very nice to my dogs. My only tiny issue was that the panel could not be placed on a wall where I would have liked it to go. Instead, he gave me a standing portable panel that can be placed anywhere. Also, I found AAA's prices very reasonable. I bought during a 50% off sale. read more

I wanted to update my review. After posting my review , I was contacted quickly about the situation. Robin contacted me and looked into my account and everything that had happened. I received a call back the very next morning. Robin was able to go over my account and resolve the issue and was very apologetic. I understand AAA home security is fairly new. Hopefully all of these issues including call wait times etc. will get resolved and things will improve.. I didn't have much luck with the main number for home security however Robin was able to take the time to figure this out and really seems to care about customers instead of a lot of the other people I spoke with. Big thank you to Robin! read more

This is a case of there are not many other options so they will treat their clients poorly. I requested a service I thought they provided. The dispatcher took the information and told me no problem they can take care of it. The technician arrives, says they don't do fire install systems and would let the home office know to cancel the service call and not charge. But of course they charge me, and when I called to let them know I should not have been charged, they researched it and said they could tell by GPS that the technician was there 10 minutes so they will just charge me half of the service price. It absolutely meant nothing that they sent out a technician knowing they don't even offer that service. And they absolutely didn't care that the tech didn't do a single thing for me as well as it clearly being their error. Unfortunately over the years I have referred three family members and two friends to them. It's time for the six of us to start researching alternate alarm system monitoring companies. read more

I'm very helpful and very polite Young men. Super excited to have this installed. I highly recommend using AAA even the young lady at the office was very helpful. read more

I had my AAA Smart home security system installed yesterday. My installer Alan showed up right at 8 AM. He was there for seven hours installing my cameras, my doorbell. My entry sensor showed me how to use them really spend a lot of time getting to know comfortable with him system then showed us how we could contact them it should we need further help I couldn't be more pleased. It went so well. My husband was very skeptical but afterward was so happy that we did it. read more

We just had our system installed so I will try to return after we have had weeks/months to experience the system in action. But being a AAA member and receiving that discount, plus a 40% sale on equipment that happened to pop up right as we went through our decision process made AAA SHS an obvious choice, almost bringing it down in price that would be comparable to a DIY system from SimpliSafe, which I considered as well. But since I decided on AAA, they have been very proactive in following up. Contacted by my sales rep and another rep that both offered themselves as my go-to for any questions or issues that came up before/during/after install. Day of install came and Rudy showed up right on time and got to work. He was very professional and knowledgeable and after install showed me how to work everything, got me all set up with the A3 Smart Home app (which utilizes the Alarm.com platform) on my phone as well as with the touch screen display that came with the system. An electrician is going to have to come out to do some wiring changes so that one outdoor patio camera, and our video doorbell can be installed, but other than that, everything went smoothly and seems to be working well. I have seen other reviews that speak of problems post-install, so I will be sure and return and either add addendum, or create another entry once I have some experience using the system. read more