Consistent and quality service. Any outages we experience are overnight and there has been almost…read moreno wait time the one time we needed to call them. They also will come out and adjust their equipment if there are any issues. Also we almost are always at or above 500 Mbps for download and upload speeds. At just around 70 a month it can't be beat!

By far the worst internet company experience I have ever had. I had to sign a 2 year contract in…read moreorder to get a $70 rate. The internet speed is ok, whenever it manages to be stable. Anytime there is wind or storms, however, there is CONSTANT lag and buffering. With major storms, be prepared to have issues for days. Issues after hours or on the weekend? Good luck reaching someone. We live in the Phoenix area and the last storm I had had enough. I sent them a message (it was after hours so I couldn't reach someone) because of serious coverage problems so I also stated that I would be canceling once I found another company. I called a couple of days later (because obviously they didn't bother to call back) and the representative actually told me that since I was canceling they wouldn't be sending anyone out. Seriously. Dont do business with this sham of a company. I doubt they'll be around much longer.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

We called for internet repair because our service wasn't working. We talked to a CSR on Monday…read more8/8/26 and asked about getting a new modem to replace ours that was over 10 years old. He said that it would cost $200 to have one sent out. So we opted to wait for the CSR to come out on 8/10. So we waited all day and were told at 4:30 PM that he'd be out by 7PM. He never showed. Called them on 8/11/26 at 8 AM and were told he was there on Tuesday to check the phone service and all was fine. So the CSR changed our request from internet to phone service. We've never been betrayed like that by any other business ever before. So this new CSR on the11th arranged service for for 8/12 and they finally showed up, replaced the modem and we are finally back in service. The last CSR was friendly and apologetic and took care of business. She was the best. So really bad and really good all in the same process.

How are these sheisty crooked criminals in business?? How is there not a class action law suit for…read morepeople to get their money back stolen by these crooks?? I'm appalled by how abysmal their customer service and policies are. My very first month I had to pay in full even though the tech did not set up service correctly. No credit, no prorate. I canceled on July 8th and was charged full month for 8 days of service. Ok... as fucked up as that is. I was 4 days late paying last bill and had an additional $18 totaling $95.05 for 8 days of service. Kindly asked for a waiver of late fee as I've never been late in 3+years. Nope. Have fun sending me to collections over that $18, won't see a dime. Centurylink can go F themselves.

I called in the store before I arrived and talked to Sophia. She determined that the best solution…read morewas for me to come down to the store and pick up new hardware, she had me ready to go as I walked in. Super professional and friendly.

Cox in general, not necessarily this store, is ABSOLUTELY UNRELIABLE…read more Service has been down almost every morning this week. No one can tell me why it goes down, so I can only believe they are doing rolling blackouts due to lack of capacity.

Christian took care of us and knew what to do the minute we walked in .very helpful .very…read moreprofessional.we will be back .thank you

Just a bunch of money hungry mfs I came in July to TRANSFER…read moreSERVICES and the guy that helped me (Kade) closed my account and made a new one I did not know this until I got my bill for August and couldn't log into cox and bill was higher so I came into cox again and Mike (tbh the only good employee in there) helped me and got his manager and I explained what happened and they reopened my last account closed the one kade made and transferred my services and got me back at a lower monthly bill Now it's September I got three emails 240.00 for my last address A credit of 35.93 for my new address but closed account And now a bill for 176.00 I walked into cox explaining the situation And they could not help me one of the guys even told me I had to pay that new bill with the 66.00 partial service few like I didn't just explain the situation three times Clearly no one knows what they are doing and then they told me I need to call billing and their customer service line what the hell is the point in having a cox store and they can't even do the job correctly? I am beyond frustrated with the customer service and situation at hand and guess what? It's now 7:32pm and I just got home and have NO WIFI (now I have to call the customer service line, great more and more of an inconvenience) Clearly no one knows what they are doing I'm literally crying from frustration My account never should have been closed the first time just because that first guy wanted to get a credit to open a new account because now I'm having to deal with all of this with ZERO HELP

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

Luis is one of the most knowledgeable technicians around and Sun Desert focuses on treating the…read morecustomer right!

From the owner: Sun Desert Communications, LLC has been proud to be your local authorized DIRECTV retailer sInce…read more2015. We strive for unparalleled customer satisfaction and provide the greatest possible service experience for our customers. We aim to provide the the best product available, making the ultimate benefit of our customers our number one priority. Call us today and get the entertainment experience you are meant to have.

Saved me $50 a month by simplifying my cable bill while making my internet faster and reaching all…read morecorners of the house.

We went months with excellent, uninterrupted service and then...wham!...three "emergency" service…read moreupdates that halt service for up to six hours at a time. They just arrived in the neighborhood. How can they already need updates? Are their engineers fouling things up and then desperately trying to fix the bugs they created? If not, I'm surprised, because that is what it feels like.

Internet has been down for 14 hours. No communication, found out on Reddit from others. I work from…read morehome. Don't answer the phone and even the chat hangs up on you. I'd rather have Cox, who at least responds to outtages. I'll be going to the store in an hour. They are only open 4 hours. Incredibly disappointed in this company.