Great AV store full of TVs and other appliances If you're looking to buy a turntable needle in the greater Phoenix area this store is a good solution Andrew was very nice and helpful with my purchases as well. read more

Horrible Customer Service and Lack of Accountability I am writing this review to document my experience with Walt's TV and how they handled a cancellation request. On August 13, I placed an order for headphones through Best Buy Marketplace. Shortly afterward, I realized that the shipping address on the order was incorrect. I immediately contacted Best Buy through its messaging system and also called Walt's TV directly. During my first call, I explained the situation and was told not to worry and that the order would be canceled. Because the order had just been placed, the representative could not yet see it in their system. A few hours later, I called Walt's TV again to make certain the cancellation was being handled. The representative confirmed that they had now received the order and specifically told me that it had not left their warehouse. He explained that the previous representative had not completed the cancellation and assured me that he was submitting it. Despite this, Walt's TV shipped the headphones. After receiving notification that the package had been delivered to the incorrect address in Missouri--I live in Illinois--I contacted Walt's TV again. I spoke with the same representative who had previously told me he was processing the cancellation. He acknowledged our prior conversation, apologized profusely, and initially told me that the package was not supposed to have left their warehouse and that the error was on their end. However, after speaking with management, his position changed completely. I was told that my options were to physically go to the address where the package had been delivered and attempt to retrieve the headphones myself or contact Best Buy for a refund. I was then told that Walt's TV had "done their job" because they received the order and shipped it. That response was extremely disappointing. Walt's TV's own written correspondence also acknowledged that they took action regarding the incorrect address and later confirmed that return-to-sender/intercept requests were submitted on August 13 and August 14. I fully acknowledge that the incorrect address was originally entered on my order. I have never disputed that. The issue is what happened after I immediately identified the mistake and contacted the seller before fulfillment. Ultimately, Best Buy reviewed the order history and correspondence in detail. Their representative confirmed that I placed the order at 11:52:26 AM and notified Walt's TV at 12:29 PM. Most importantly, Best Buy confirmed that when I contacted Walt's TV, the order had not shipped and Walt's TV had not even created the shipping label yet. Best Buy ultimately issued me a full refund of $466.49. I appreciate Best Buy taking the time to thoroughly investigate the timeline and resolve the matter. Unfortunately, my experience with Walt's TV was very different. Mistakes happen. What bothered me most was not simply that the order was shipped. It was that I contacted Walt's TV promptly, was repeatedly assured that the order would be canceled, was initially told after the fact that the shipment should never have left their warehouse, and then had management change the position and claim they had done their job. Best Buy's own review ultimately confirmed there was ample opportunity to prevent this shipment--the shipping label had not even been created when I first contacted Walt's TV. Based on how Walt's TV handled this situation and their response after the mistake occurred, I would not purchase from this company again. read more

I purchased at item online. When I received the item, it looked like it was previously opened. When I opened the box, it had the wrong item in the box. I returned the item and explained the situation. They claim that they inspected the item before it shipped and that it was factory sealed. They kept the item but refused my refund. read more

Do not buy from this company online. My TV arrived with a scratched and cracked screen. I had to pay $120 to return it.

These guys absolutely suck. Brand new $2500 TV worked for two weeks then broke. They will use a service appointment to get you out of the return period. Don't buy anything from them, especially on Amazon. read more

Never buy from Walt's. You'll regret it! There's a reason they have an F rating with the BBB. They sell broken equipment as new. I bought a $1,000 Denon receiver that never worked. I contacted Denon within 4 days to report issues. They were unable to fix the issues within the 30 days, not knowing the machine was broken. It had to be sent to CA to be repaired and Walt's wont make good on the damaged equipment they sold. They rip you off with damaged inventory they sell as new. They are crooks! read more

Matt did a great job on getting us our 85" tv. He took care to open the box, plug it in and verify screen for damage before sending us on our way. The screen was in fact freight-damaged and Matt quickly got us a new one that was confirmed working. Great service and peace of mind. Will come back. read more

Had exactly what we needed, extremely professional and helpful staff, Ed was terrific!

Courteous, professional and the best prices in the country on the TV that I was looking for. Simply amazing. I made this stupid mistake of buying a TV at Best Buy. Not realizing their return policy is only 15 days so I couldn't return the TV I should have bought from Walt's first. Walt says the 30-day return policy. I had to cancel my order with them but everybody was phenomenal and they had the best price in the country for the q6k TCL TV. Next time I buy a TV I'm going to them first read more

Very poor customer service! I advise not doing business with them. I had an order with them arriving by FedEx. FedEx delayed the delivery advising me of excuses. I requested Walts to place a stop on it for a refund. They told me once the package was on its way back in transit the refund process would begin which made no sense because I never received it! They placed a stop and a about a week later my account shows no sign of a refund. read more

***WARNING*** Do NOT purchase from Walts TV! I returned a faulty soundbar unit after talking with a Samsung service tech. He suggested I return the unit because it could not be repaired. Upon return, in original packaging, I was charged a restocking fee. Why would a company restock a faulty unit? Do they sell faulty returned units as new? Very unhappy with this company's return policy having kept almost 20% of the sales price to "restock". read more

Scammed me on Amazon to buy a TCL QM8K and sent a QM7K instead. I thought a US based company would not bait and switch on Amazon but the craft is alive and well. read more

Walts TV - TV model number - Electronics Near Me - Tempe, Arizona

I purchased a $3,700 Samsung TV set from Walts TV. The TV I received was pre-owned. How do I know? When I tried registering it, the name of a different customer showed up. In addition, the TV has signs of previous usage. Furthermore, the box was completely damaged. Finally, the delivery person never contacted me and left it outside for anyone to take. No signature for receipt was required. Walts TV engages in fraudulent practices! read more

The guys are outstanding to working with. Super responsive and willing to help out. Matt rocks and is super helpful!

Very poor customer service. They want to make money selling stuff on Amazon, but they don't want to take items back that are damaged.

Do NOT buy a TV from Amazon.com through Walts TV! I spent almost $2,000 on a Samsung QLED 85" TV. The TV picture was corrupted. Walts TV would not take it back. Amazon.com would not take the TV back. Samsung claimed it was an Amazon.com and Walts TV issue. Hence, I am out $2,000. I cannot believe I am saying this, but Best Buy has been awesome to work with. Better TV, cheaper price and was able to shop locally in Tulsa, OK! Amazon.com- by the way, I am moving all of my corporate office supply buying to AR-based Wal-Mart. #seeyah read more

Beware of this store! I bought two items through Amazon from Walts TV. The 1st was a #1600.00 flat screen and the 2nd was a subwoofer. When I got the subwoofer, my wife did not like so I boxed it up exactly the way that it came to me the next day and shipped it back. Walts charged me a $37.50 restocking fee which was not disclosed when I made the purchase. Through Amazon I tried twice to ask them to refund the re-stocking fee and twice they said too bad. I am fond of electronics and will NEVER buy anything that comes from Walts TV and Appliance in Tempe, AZ. again. read more

The customer service was top notch at this place! We purchased a TV. When we got there to pick it up they brought it out quickly, unpacking it just enough to plug in to make sure it worked. Repackaged it and helped put it in the back of our truck. Very fast, efficient and knowledgeable. I highly recommend this place for TV's or appliances. read more

I purchased a Gemini speaker from Walts Tv through Amazon. The speaker I received was broken so I requested a replacement. The second one I received was broken the same way as the first one. At first I thought it might have been because of the carrier but the first was delivered via UPS and the replacement was delivered via FedEx. I now feel this company, Walts Tv is selling damaged items. I have requested a full refund of the cost but they are making it as difficult as possible. Buyers BEWARE!! read more

I ordered a Gemini speaker from Walts tv on Amazon. The first speaker I received was broken so I requested a replacement. The second speaker I received was also broken. At first I thought it was the fault of the carrier but after receiving the replacement speaker that was also broken and delivered by a different carrier, I now feel it was the company Walts selling damaged items. Beware of ordering through them. I am now waiting for a full refund. read more

This company is a scam. I bought a 42 inch OLED TV through Amazon and they sent screen cleaner instead. Definitely will not doing any business with this company and the best part about it, is that they are a local business. I will be letting anyone and everyone I know here in Tempe and the surrounding areas about my negative experience. read more

Walts TV - Package I received instead of 42 inch TV I paid for - Electronics Near Me - Tempe, Arizona

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We are completely satisfied with Walt's TV in Tempe. Their in store service and delivery team of Travis and Joe are exemplary. Their teams are very knowledgeable, helpful, timely, and polite. Thank you Walt's Tv of Tempe. read more

Shipping quick. Product exactly as described. No issues at all. Super pricing for Klipsch speakers.

A+ best service. Would come back again. Best in town. Thomas was the best. Fastest dryer in town

Matt was very helpful! He was patient and answered all our questions. He was very knowledgeable and helped pick out the home theater components that works with our home speaker setup. We highly recommend working with them! read more

This place is amazing ! The store is outstanding and great customer service done by Richard ! I would highly recommend Walt's to everyone ! A must see kind of place and prices are way better then other places . read more

Walts TV - Electronics Near Me - Tempe, Arizona

ON 12/5 I ordered a TV from Amazon & Walt's was suppose to fulfill the order....ship it to me. When I placed my order I was told it would arrive on 12/9. Today, 12/9, I get a message stating that my TV would not arrive until 12/13. I bought the TV for a birthday gift & the birthday was on 12/10. Obviously Walt's is not to be trusted or believed. This was my first & last time placing an order with them. Take your business elsewhere! read more

I have purchased many tv's, and other items from Walt's. They even came out to my house to setup an outdoor sound system. Always great service and great prices. read more

UPDATED REVIEW: I was looking for a specific Samsung refrigerator and found Walts TV online as a seller. Not only did they have the best price, but they had one set up in the showroom that I could check out before my purchase. Additionally, they were able to hold my fridge for me until I moved into my new house which I really appreciated! read more

I bought some Klipsch speakers on line from Walt's. I later returned them. Walt's never refunded my money. read more

In October 2024, I bought an item from Walts TV through Amazon and initiated a return. They asked for the reason, which I provided in detail. However, they repeatedly asked for the reason three times over several weeks, even after I followed up. By November 2024, having not heard back for two weeks, I contacted them again, only to be asked for the reason once more. The item, still unused, is now just sitting outside. This experience was beyond frustrating; it's a complete mockery of customer service. read more

Xavier was very professional in delivering and setting up our new TV. He also explained everything he was doing and showed us how to use the remote, etc. Which my husband and I are challenged with sometimes. Would rate Walts and Xavier's customer service as Excellent!!! We will definitely shop with them again and ask for Xavier for service. Barb M.​ read more

This review doesn't come lightly I am very critical of companies that do not give you the service we expect. This was not the case with my experience, I was super happy with our LG 2020 OLED purchase and delivery experience, LG had an authorized dealer link. Miles popped up on live chat at Walts, he answered all my questions about the tv and sounds bars, (thanks for the Sonos suggestion) I mentioned somewhere else had it for less he immediately posted a link coupon to match. That was enough for me, I purchased. Their follow up emails were spot on. Delivery company they used were very professional, called with day and time. Drop off was perfect. I highly recommend Miles and his team. GREAT JOB GUYS Oled buyers, by the way get an led strip set online to back light your TV, best $30 I ever spent, you can never watch TV in the evening again without it lit up. read more

Walts TV - Electronics Near Me - Tempe, Arizona

Talked to a guy Tom H. He doesn't have a clue about products. Just an arrogant S. O. B. I went to best buy and met a younger kid that knew wayyyy more about the tv's and answered all my questions. Spent $2400 on my new TV. Sorry Tom H. you lose! Not sorry! read more

They are amazing, we couldn't be happier with their products or service. If you are in the market for new stuff, this is definitely your place read more

Bought a TV from them through Amazon. Did not realize at the time that I was having a TV shipped cross country to save myself a couple of hundred bucks, and while sold through Amazon, a 3rd party shipper would be used. There was no mention of this anywhere but I noticed that the tracking never moved after "shipped" and this was over a week later. When inquiring with Walts they gave me the shipper name and phone number and told me I had to schedule a delivery and it was sitting here in my city waiting for ME. Seems a bit amateurish not knowing any of this upfront. Other than that, TV showed up on time for the scheduled delivery and in good condition considering the cross country jaunt. Moral of this story? When ordering from Amazon be sure to really understand where it's coming from and how it will be shipped so the tracking information isn't irrelevant., read more

I had a bad experience with them with a TV I bought from their Amazon store. My company had by mistake bought two 43" Samsung TVs when we only needed one for our trade show. So we returned one. Fast forward one month. They told Amazon that they had issued the refund, but they hadn't. So I contacted my Capital One card who refunded the money. Well, Walts TV disputed the refund saying they had never received the TV back. (???) So I had to dig up the UPS tracking, proof of delivery, etc. So then Walts responded that, oh, yes, they guess they received it but it was damaged and they wanted $70 deducted from the refund.(???) I asked Capital One if they had provided proof of that claim. They said that Walts sent a photo, but it was out of focus and hard to make out. Isn't a changing story pretty strong evidence that someone is lying? She didn't know what to say. But I decided to take my partial refund and move on. read more

staff was very helpful and informative. Professional products and great information. great price on my projector beat beast buy by $600. great experience! read more

I purchased a new computer monitor for our work office and when I arrived, it wasn't readily available. My schedule didn't allow for me to wait for it to arrive from the warehouse nor come back before the store closed and it was necessary for me to have this for next day use. Bear stepped in and went above and beyond and offered to deliver it to me on the north side of town. Good customer service feels rare these days but Bear nailed it! Thank you so much. read more

Matt, Seth, and the team was extremely knowledgeable, kind, and was able to fix any problem that came up during our install. TVs, speakers, automation, and the rest seemed like a difficult job but everything is up and running smoothly. Thanks guys, it's been a pleasure (and I'm sure I'll be back soon haha). read more