I am in century link for years, and close my account due to going out of the country for 2 months, but came back after a month and re open my account... with new account been using it (internet) for 4months, in 4 months I been calling them for like 4-5 times due to my Internet is being very slow, and at my 7th month I receive a collection notice that I owe 100 something dollar (for the router) so I called them right away and ask that's up with that, and told them why sending me in collection my account still active at least send me a letter first or give me a call concerning my account why they will put me in collection or comfirm the account holder first or give a warning letter before send the account in collection.. but no , I received a letter that my account is already in collection, so I called them and representative told me the collection is for the router..router??? Router that I'm using from day one when I open my first account to them until today. **first when I re open my account I told them I still have the router from my old account and ask if I can still it for my new account (day 1 before I activate my new account) , so the representative told me yes absolutely, so I did.. but still they sent me new (refurbished) router.. *^that router still in the box remained un open (sealed)(I never use it) Anyways representative told me just send the router and they will fix or give the credit back/close that I owe nothing... So in short .. I sent router back called them and spoke to different, different representative (like 8 person) and give the tracking number and confirm my situation. . And told me ok, nothing to worry no more... but still I called them the next day after I sent the router and gAve the tracking number to make sure everything is clear and no collection going to my credit report (I'm very consern to my credit score) working my ass off to build my credit.. representative told me "again" ok we all got the info nothing to worry this will be fix.. **that was my last call to them (called them multiple times) So I feel relief after my last call... But after 4 weeks.... I checked (I keep monitoring my credit score weekly thru credit karma) my credit and my score get lowered 26 points (I'm expecting to get more points) I was shocked and check why ,how come .. and see the changes... I was so like wtf I see the century link is in collection tab. WTF that collection lowered my points for 26points (expecting plus points) that was 3am (yesterday) so can't call centurylink , early morning 9-10am something (as soon as I get up) I called centurylink , and discussed my situation, and yes they received the router 3 weeks ago, and can't answer why that fucking collection is in my credit report, all she told me is all she can do is take that collection out after 30days... WTF is that ??? First I called and fix that to prevent go thru my credit score and then what happened to all those representatives that I spoke to and said it's ok nothing to worry WE WILL FIX IT???? and this happened I don't think this is right, what's the use of my call before (negotiations and stuff, what ever that called) (sorry I'm not really good in english (speaking/writing) but I 100% understand) This is Bullshit, speaking/calling/talking to multiple representatives do nothing ... I have a lot of thing to say about them but nevermind, I just write this review so other will get an idea about them, I'm hoping I'll be the last victim of this kind of situation. People be aware... Century link is full of BULLSHIT. Hope this review will help... **this review is not for this location.. but the service of centurylink... read more

Have been a Centurylink customer for 2.5 years and honestly I do not know why I have stuck with them. Must just be through laziness that I have not yet taken plunge and tried out the competitor's service. The only positive thing I can say about Centurylink is that my 40MB internet service works, but seriously that's all. Due to recent events (described in detail further below) I can say that I will now definitely be changing internet and telephone service! First of all, echoing other comments, their customer service is absolutely horrific. On almost every occasion I have called their customer service I have been bounced around between service agents. Competence of the service agents seems to vary widely. But, to top it off, I recently noticed a dent in my credit rating. On investigating this I found out that Centurylink had forwarded a two year old charge for the modem to a collection agency. After hours of frustrating calls with Centurylink's customer service I was able to determine that problem had likely arisen when I transferred my service from my old address to my present address. I had explicitly instructed them to transfer the monthly modem lease charge to my new account, but they apparently didn't do that and instead sent a bill for the modem to my old address which I of-course never received. Despite fact that Centurylink had a record that I had transferred service (old address, new address, etc.) they never contacted me about the charge for the modem. Now I have a collection record on my credit to deal with! I have got absolutely nowhere on this matter after repeated, highly frustrating attempts with their customer service. Been bounced around like there is no tomorrow! Finally I gave up and visited their store in person in Chandler. The girl there was able to at-least transfer the past due amount from my old, closed account to my new account so that I could pay it. However, now that the past due amount has appeared in my new account there is absolutely no record or explanation for the charge that I can use as proof of payment! On approaching the Centurylink store again the next day to make more enquires about the past-due charge and how to best deal with it the staff were much less tolerant and frankly very arrogant. They were completely unable to see my side of the story and/or completely disinterested. What is so utterly frustrating is that this situation is Centurylink's responsibility in the first place! So, all I can say, is beware of Centurylink! read more

Worst company ever, bait and switch you to death. They'll give you a very generous monetary figure, only to have something completely different when the bill arrives. There's no way to update or check your status or even what you had ordered on their website, so every time you need to make a change, you have to call in and deal with their lying deceitful employees. I decided to give Prism a try after I was very happy with DISH, I made a knee jerk reaction after my promotion ran out with them and I did want to give Prism a try and combine it with Centurylink internet, because I have been happy with it. Prism rarely worked, would freeze often, would have to unplug it and plug it back in quite often. It was silly, the technology was good, if it worked. They also decided to raise my bill after 1 month of service, I signed a 1 year contract. I called in and told them what I thought and they did work with me. They even said they'd give me all 4 movie channels for 12 bucks a month so I took it. So when I get my bill, it was $40 extra. So I call in a again and cancel it and they wouldn't refund me for that month and told them I'd leave since they violated my contract. Months went by and after 8 months of service, finally made the switch back to DISH. DISH said I could combine Centurylink with their cable service since they use their lines. So when I told this to Centurylink, they said they could just charge me $24.99 for 20 mbps. I told them that works so combining was not necessary, once again a lie. My next bill was $62 for internet, they had the nerve to add an additional fee for me cancelling my bundle with them. I told them they violated the contract and I wasn't under contract, so I'm not sure how I'm penalized for that. Then I had to ask what they were going to bill me for internet going forward because I told them I was quoted $25, they told me it would be $49.99, since I cancelled the promotion. Then going in to the 13 month, it would go to $67 a month. This company has no moral compass, had to call in again and this was recent, and got to $40 a month as long as I did auto pay which I don't feel good about. They didn't send me any confirmation of this as a good and loyal company should do, this company is do for a class action suit for all the dirty stuff they pull on people, it's just disgusting. read more

Absolutely horrible customer service. I wish I would have read all these reviews before agreeing to get prism TV. It has been a nightmare after another. What these folks did is criminal and they should be out of business. I have been a customer of centurylink for 25 years. First with phone landline service and then adding internet. The prices have continuously increased. In December I was solicited by centurylink to sign up for prism TV and was offered an amazing deal. It was 105.00 including tax for all 3 services( free modem, free installation, free dvr, free second tv set up for 12 months. On top of that they were going to send me a 50.00 gift card. I told them that I needed to see if I could cancel my service with Directv first and I asked the customer service guy on the phone to send me a email confirming our conversation and the price of 105.00 for 12 months. which he did. I checked with Directv and it was going to be a disconnect fee of 55 dollars for early termination. I then contacted centurylink once again and they said that they would give me a first month credit of an additional 55.00 dollars to cover the early termination from Directv. OKAY. now this is when it gets interesting. I had prism added and installed in late December of 2016 and got my first bill in January 254.00. I called them and agreed to pay them 150 and carry the balance until they figured out why so much. Never got a call back and when I got my February bill it was another 275.00. Then I waited for the March bill another bill this time for 476.00. I finally called them back and it took me over 5 days and speaking to over 7 individuals over the 5 day period and re explained each time I called my billing situation. They all told me that everything was okay. I was offered an additional 100 dollar gift card but yet my bill was not going down to the stated 105.00 dollars I was originally quoted. I was told I could keep my service but it was going to be 150+ dollars every month going forward. I call this a BAIT AND SWITCH tactic, BEWARE OF THIS COMPANY. Please read this and all other reviews ahead of mine as you have now been warned of how they treat their customers. It's a waste of time and money with these folks. You have been forewarned. TRUST me. You will be sorry if you sign on to these crooks. read more

They really need to implement a zero star rating....they don't even deserve one star. After having centurylink for 2 years, only because of the contract, even though the service itself was dismal at best, and multiple calls to their customer service (being on hold most times over 30 minutes) not helping. We finally cancelled and went back to Cox. So centurylink/direct tv send a box to return the equipment, which we fill with all the tv components and modem, and mail it back. A moth later we get a ridiculous bill for over $300 for all the equipment. So we call them, wait on hold the customary 30+ minute wait, only to be transferred around like crazy, waiting 10 minutes each time. The rep states they didn't receive anything. We give them the tracking number that shows that they did in fact have it, and the name of the person who signed for it. Oh now they see that they have it, so sorry. Rep states our bill is zero and were good. End of story? Not a chance. 10 months later we get a bill for over $100 dollars from a collection agency! WTF? we call centurylink...again, and wait on hold...again. Rep says they didn't receive the modem. Well, we put it in the box with the rest of the equipment, you stated you have it all, and were good now....10 months ago. They said that was probably for the direct tv stuff only...well, when I set up service with centurylink, I only dealt with them, why would I think I have to send everything separate?? You send me a box, I fill it, I return it. Why wouldn't your company have a plan for people that send the modem in the only box sent, to directtv? And why the hell would you wait 10 months with zero communication and then all of a sudden send it off to collection, with zero communication with us? Long story short, they can kiss my butt on the $100 they think we owe them, ill take the point or two deduction on my credit score. Worst customer service experience I have ever seen, how are they still in business?? read more

Can I go lower than one star? I ordered my service for my new construction home at the start of October, to have the internet installed as of November 1. October 29th, I received an automated call stating that the service was delayed, so I check with the online customer service support who tells me that they still show me as getting installed on November 1. Well, the install appointment rolls around and there is no technician, so I call customer service. They tell me that they don't have parts needed for install. Okay, I can accept that answer.... except I was told that they wouldn't be able to reschedule my install service until December 13th.... needless to say, I used some colorful adult language as both my wife and I are remote workers and we have a 5 and 7 year old who MUST HAVE their daily fix of Miraculous: The Adventures of Ladybug and Cat Noir..... So I'm transferred to a tech support person who states he can't help because of my account status. So he attempts to transfer me to customer service... the same customer service that transferred me to him. I was on hold for 45 minutes. I hung up and started speaking to their competitor in my area (Maricopa, Az), who was very polite and got me set up for install in a few days. Long story short, CenturyLink did not act like they cared at all about my problem or that they made a commitment that they had plenty of time to prepare for. I mean, I hated using AT&T internet back at my old home due to horrible customer service, but I think CenturyLink just won the "who is the worst" contest because at least AT&T showed up when they promised. I will say that their Twitter support service was responsive, and issued my refund quickly. If you are in Maricopa, I recommend going if Orbitel as their customer service was great, recommend ways to save money on my bill, and gave me a guaranteed install date. read more

We switched from cox to centurylink needless to say as of today we are cox customers again. Not only does centurylink have the worst customer service but the service in general is poor as well. We had them out multiple times for various issues. Last week was the straw that broke the camels back. After reviewing my bill I noticed a $200 charge for technician coming out. I called CS and asked why we were charged. When it the description on the bill it said no problem found with equipment. The cable box hard drive had gone bad. The technician replaced the box with a new one. But didn't write details notes. When I told CS he did indeed replace the box. She laughed at me and said, are you sure...are you kidding me? Yes, I'm sure. So indeed the equipment was failed and you charged me for no reason. He reply was well our technicians have to get paid somehow. I expressed I would be terminating my service, if they didn't remove the charge. After speaking with a supervisor the charge still remained. I called cox cable and took matters into my own hands. Today with cox being reinstalled, I call centurylink to terminate their service once and for all, I couldn't even do that because, the notes were completely gone from the account so they couldn't verify I was authorized to make changes to account. The needed to speak to my husband. After several 100 choice words, I said just wait, your going to have your a*s handed to you when he has to call you back. It's unbelievable to me the massive headaches we incurred with with company I plan to contact the BBB, FCC, as well as CA they haven't heard the end of this yet. Do not waste you time or money, you will be sorry you ever switched. read more

I have used Century Link DSL for one year now. I subscribe to the 1.5mbps service to the tune of about $45 a month after taxes and other expenses. Here's the real scoop on Century Link DSL: They advertise 1.5mbps service. For that you pay around $45 a month. What you get is about 0.22mbps (or less). The ONLY thing that comes to you at the rated speed are speed test web pages, everything else is slowed down to the real speed around 0.22mbps (or less), not the 1.5mbps you are charged for. 0.22mbps is roughly 3-4 times dial-up speed (or less), roughly 1998 (or older) technology. They advertise 2005 technology, price it at 2017 rates but deliver 1998 performance. Their entire advertising and marketing of DSL service is a LIE! CL is in my opinion, dishonest. So here's my idea. If you work for any local retailer and a CL employee hires you to shampoo their office carpets in four rooms, you only clean one room but charge full price. If they complain, ask them why it's okay for them to do the exact same thing every hour of every day to their customers but when someone does it to them, suddenly it's wrong. Would you buy gas at a station that charged you $3.50 a gallon but only actually pumped one quart? Would you buy a full priced six-pack of beer knowing each can was only one quarter full? Would you buy a dozen roses and be content when only three got delivered? If you buy CL DSL service this is exactly what you're doing. Welcome to Century Link. Yesterday's Technology - Tomorrow's Prices! update: 6/24/14 I called to cancel my service, that was a very nasty experience. I am replacing CL with t-mobile LTE wireless, 10gb, $50 month. And it works! read more

This company is run by idiots. We used to have cable one internet. (Which was awesome btw) but switched over to century link because we were stepping closer and closer to poverty. Anyways, CenturyLink held up for a while, giving me decent connection to games and such at any time of the day. After a few months of using it our stupid router decided to break down because the fucktards that designed it didn't think it needed a fan despite that modems sometimes get up to 200f. I tried EVERYTHING I knew against this issue. Upload speed and download speed were fine but ping was SUFFERING big time. (500ms to closest server) I am not an amateur ladies and gentlemen, I am a trained professional in the art of computer technology, but after 7 months of this garbage I gave up and tried to reason with Satan himself: CenturyLink. I talked to this one representative who was kind of hard to understand because of her accent, but she was only one of 2 people that were actually nice. So of course, CenturyLink pulled a classic Internet Service Provider and transferred me to department after department before some representative told me I needed to contact dishTV. After a whole another goose chase they FINALLY agreed to send me a new modem. I was so relieved and optimistic until tonight, when it showed up. I am so unbelievably angry with these people, this new router has absolutely no difference at all, in fact the old one was probably better. DO NOT PAY THESE IDIOTS TO GRAB YOU BY THE BALLS AND GIVE YOU SHIT SERVICE!!!!!!!! Get cable one, I'm begging you. read more

TERRIBLE COMPANY- As a loyal customer of 15 years, I tried to increase my internet speed back in SEPTEMBER upon CenturyLink's SUGGESTION, and have had continuous problems between phone and internet ever since- and IT IS NOW MID-JANUARY!!! I cannot get my business phone line back- it's been "missing" for at least four weeks now, which means dozens of lost leads and tens of thousands of $ in lost business. I have placed dozens of phone calls, half a dozen service orders, and it's one broken promise after another. I just want my phone line back!!!! I would have switched months ago to a reliable, competent provider but I have two long time email addresses, one of which is a business address. My customers already can't call me, so I can't just take away my email address without notice. Every time I try to ask a rep for a supervisor or ask for a tech or programmer to speak to me or call me back, I get rerouted or sent to another department. Do they even employ anyone who actually knows how their system works beyond the standard 10 questions each rep is trained to ask you when they start a phone conversation? This company is so incompetent! What a terrible way to treat a long time, loyal customer!!! read more

I am really quite amazed this company is still in business. This is by far the worst Internet provider I have ever dealt with. When you call, no one EVER answers the phone, then they give you the option to leave a number and someone will call you back sometime between 1 hour and next year. If someone calls you back, they first have trouble locating your account (at least that's always the case for me) Then after a long wait and many attempts they locate your account but have no information about the problem you are calling about. I moved and was trying to move my service, I was given a day and a time frame that a tech would be out. I waited all day, no call, no show. When I called on Monday (because you can't reach anyone on the weekend in the sales department) they said they had no record of my service ticket. After I retrieved the email that they sent me with my reference number on it, magically they were able to find the ticket. Still no answers as to why I waited all day long for nothing, I was told the best they could do is to reschedule. I would prefer not to leave any stars, but Yelp requires it. They don't deserve even one star, worst Internet provider ever! read more

This complaint is not geared towards this particular location but for the entire company. I live in Minnesota and have for years now. I have always used Centurylink until today. Two months ago I moved into a new house across town but in the same city. Centurylink was not able to reach my house because their lines did not come to my area. Fair enough I can see how that can happen, no problem. So I contacted the next business in the area which was Comcast. Having used them for the two months now I'm happy. It does what I need it to do. BUT, I just recieved a bill in the mail from Centurylink for last month for an "Early termination fee". REALLY? I moved to a new area, tried to get them in my new house and they couldn't. AND THEY STILL GAVE ME A PENALTY BILL??? WTF. I called and tried to talk to them and see if they would drop the penalty fee and I explained why and my frustration. I will NEVER use Centurylink again and I will tell everyone I know to not use them in the future. CENTURYLINK SUCKS ITS A SHIT COMPANY AND THEIR PROTOCOL SUCKS. THEY DO NOT LOOK OUT FOR THEIR CUSTOMERS. THEY CAN ALL SUCK MY DICK. read more

Just another crazy unhappy Century Link customer. This company is the bane of my existence--we call it Century Stink only because we cannot think of anything worse. I get internet. landline and video--or did...We were recently told the company was dropping the Prism video offering and customers should switch to DISH--which we did. I asked what my next bill would be for just phone and internet--and the CSR said $80. I had just paid the $245 bill incl Prism when we switched. I was in the hosp a month two days after switching and came home to bills of $245 and weirdly $217...two diff bills. They also said I was $99 in arrears--I have never been in arrears on anything in my life. I called knowing I would get their usual doubletalk and BS and was not disappointed. She would check with this office, that office, look at the file blah blah--yup you owe $217. I asked could I appeal it--no. So I paid--just to protect my credit (if paying does). Oh--and my phone and internet will be $92 a mo, not $80. Wonder what it will be. Life in the mystery. I know many people hate Comcast but for me--THE STINK stinks. read more

I signed up in the end of march 2015 when a salesperson came to my door and showed me how he could save me money on my phone Internet and cable. Service started the first week in April. My first bill came which he warned me would be larger than the rest due to start up fees, but my $300 gift card would more than make up for that. My best friend was very ill, so I was very preoccupied with more important things than my bill. The end of April he passed away, so again I just paid whatever amount the bill said I owed. June it's still in the $300 range and was promised to be $170... i won't make a long story even longer by telling you how many frustrating calls, centurylink people I has to talk to, and how many months it took to get the bill close to where he promised it would be.... a lot! It is now Jan. 2016 and I've called all those times plus more inquiring about the promotional $300 gift card..... you guessed it, still not here. Good luck with finding good service in Arizona, not sure if it's like this everywhere... In 17 years I've dealt with them all.... pretty over it! read more

Quite literally the WORST company I've ever had the misfortune of working with. Unfortunately my apartment complex doesn't give me the choice to use them, so I can't switch to Cox (or else I would have eons ago). All I need them to do is to flip a switch on their end to turn my internet on, as I did all of the setup on my end by myself - so the day they're supposed to turn on my internet, I called them and asked why they hadn't turned it on yet, only to find out that they cancelled the 'service install' without telling me, and rescheduled it for three weeks later! I'm an electrical engineer by trade that sets up networks for a living, and for them to schedule something that takes less than 10 minutes for more than three weeks later is absolutely ridiculous. Not to mention I'm forced to work from home due to COVID and need internet in order to do my job. So thanks to CenturyLink, I'm paying for an apartment that I can't even live in, and have been sleeping on friends' couches just so I can do my job. WORST. COMPANY. EVER. STAY AWAY IF YOU HAVE A CHOICE! read more

Customer service is sub par by far. You all need way more customer service and begin to care about your customers. What you are is a passenger organization who doesn't care about anything other then the bottom line. You all employ people from over seas to save money who lack the proper skills to answer questions. You rip your customers off by increasing the bill monthly and make people stay on the phone with you half the day just to resolve this issue. Simple tasks you all can't complete without transferring your customers from person to person and each person doesn't know how to resolve the problem. Haven't you all learned from the class action law suit you all faced in Nevada for your bad business practices?! The same thing you all were sued for in Nevada you are doing here in Arizona and more and likely countless other states. You enjoy screwing over your customers that's clear! Maybe the customers in Arizona need to follow the lead of Nevada and show you that we won't take your shit either! read more