I stopped my service on February 1, I thought they would send me a return label and box like Dish did. When I called I was told they do nothing provide this service. Either print the label or request a label that will take 10 business days to receive it. No box to pack it in, I don't have my printer set up yet as I just moved. If I do not have it returned I. 30 days they will charge me. So now I'm waiting for the return label to pack it up and return the modem. Terrible customer service in my opinion! Dish does it right! read more

Worst service ever! I spent hours on the phone last year trying to move my service and now I'm moving again and they are still messed up - telling me they can't move my service because their computer shows DTV Phone Future is not available. The CenturyLink Agent said "I don't know what that is".....like I'M supposed to know!! I bundled phone, internet & DirectTV 4 years ago on a 5 year contract. When the 5 years is up, I am seriously thinking about going back to Cox even though I didn't like them either! Talked to Direct TV & they said because of the bundle, Direct TV had to move the phone & TV service; Century Link can only move the internet service. Well atleast DirectTV was able to tell me what was going on. Too bad Century Links agents don't know as much as Direct TV agents! Dear God.....please send a new phone/internet service provider to Tempe AZ! read more

Century Link is by FAR the WORST, absolute WORST service I am stuck with using. They are COMPLETELY incompetent idiots!! If you don't have them don't EVER, EVER get them. Anytime you call to resolve a problem it's at LEAST an hour and then you are transferred multiple times to people who don't know why you were transferred to them. They will get your bill wrong, they will screw up your internet when you make one tiny change. Totally incompetent idiots!! I'd give them a negative 10 if I could. read more

In 2012 when I was out of state for graduate school I canceled my internet service through Century Link. They were supposed to mail me a box within 2 weeks to return the rented equipment a router. I was leaving the state in 2 weeks to start a clinical rotation. The box never arrived. So due to good internet service when I came back to school after my 2 month clinical rotation I signed up for century link at that time I asked the employee about the router and he stated the model was out of date I couldn't use it and not to bother returning it. So in February of 2014 I get a call from a collection company, having never got an email about the router, no letter, nothing. I called to dispute and was told to contact Century Link, so I did. The manager just stated there is nothing they could do. I have always paid all my bills on time, in fact 100% of the time, according to my credit report. I get that a company would have to charge for goods not returned, however, they were not returned due to Century Link's incompetence on multiple occasions. 1st they never mailed my return box, 2nd never sent a letter or even contacted me via my account, never mentioned the outstanding debt when I signed up again 2 months later, and failed to recognize their faults when I called to dispute. This is a form of corporate bullying that consumers do not have to take; charging the little guy due to their errors as a corporation. I could have settled the collection for pennies on the dollar but I refused to be bullied because of Century Link's corporate greed. Please boycott corporate greed and refuse to do business with Century Link. read more

WORST COMPANY EVER!!!!!!!!! Do not sign the contract, I would give them zero stars if I couls. They will be a nightmare to deal with. They will have you sign a contract and give you a great deal, the problem is they never will give you that deal. The bill will come back different every month, you will then have to spend an hour on the phone trying to explain to them and they will correct the problem or give you a credit. Then you will have to do it again the following month, after month. They are a little cheaper than Cox but not worth the hassle. Then when you cancel, SAVE YOUR RECIEPT WITH THE TRACKING for the equipment your return, because I guarantee you they will try to charge you for the equipment. The only reason they stay in business is they have people stuck in contracts. read more

Absolutely under no circumstances should ANYONE be giving their money to this business. In summary: the CenturyLink representative confirmed that the make and model of my current modem would work with their service, so I went ahead and activated a new internet service account. I then proceeded to wait for an hour on hold to speak with technical support who informed me that the make and model of my modem is not compatible with their service (nice, I was lied to so that I would create the account). I then asked to terminate the account and proceeded to wait on hold for over an hour before hanging up. For the next several days I wasted hours on hold waiting for the "retention department" to help me. I finally was able to terminate the account, but not after being lied to and holding for hours over several days. It's a scam, don't do it. read more

Terrible. They overcharge. Tell you they will cancel Service and don't, then you get a bill. We were on the phone for over an hour each time trying to get to a supervisor. read more

After getting the first bill I have realized that the salesperson completely lied to me about the price, phone and internet alone cost about what he said the whole package would cost. In the end we are paying about $40 more than Cox and I have yet to recieve our $150 gift card. I need to call CS and complain about the charges and then write BBB and maybe the FCC if things don't get straightened out. Of course, the sales person wouldn't put anything in writing so I am probably hosed. read more

Would give 0 stars if possible. Absolute worst internet company EVER. They don't send bills in the mail so you don't know what is due and if they send it to an email it is the wrong email address. Then when you close out an account they say they sent you stuff to send the modem back when you never received anything. THEN after they don't send you anything and a year after you closed your account they send the account to collections with no warning. Absolutely the worst company I have ever had to deal with. Feels like they enjoy charging people money for crap service. Both crap internet and crap customer service. Strongly advise to steer clear of centurylink as a whole. read more

We transferred to CenturyLink from COX because we thought we were getting a better price. NOT! They ask me how many devices. We had in my home so they can get me the right modem. Well they gave us a 15mbps modem. We were told that should work. Well after a week or two we called back to let them know of the problems we were having with the 15mbps. So the customer rep. Sent us a 20mbps modem. DID NOT WORK for all of our devices and we also found out that ON DEMAND also uses up bandwidth. THEY FORGOT TO MENTION THAT.. So when we asked about the 40mbps WE FOUND OUT IT'S NOT IN OUR AREA. REALLY? By this time we received our second bill and it was freaking high. So we called a again to asked them why our bill was so high. The nice customer service rep. Found out they charged us $99 for our second modem that we were leasing like the first one. so he adjusted the bill. Now we get our third bill it to was very high. So we call again come to find out all of this time DIRECTV was not on the bill. Well, DIRECTV charged for the two months they missed or should I say CenturyLink left off. so now I'm Pissed because we are now paying almost three hundred by this time for some messed up telephone and Internet service. I actually love my directv so that's a keeper. But CenturyLink has to go...so needless to say I went back to COX for Internet only but at least I know now all of my devices are working. Oh yeah we couldn't get the Verizon discount because we were already on a discount plan with Verizon. ...so stick a fork in me WE ARE DONE.... read more

Centurylink - CenturyLink mad face - Internet Service Providers Near Me - Higley, Arizona

Paid for my service then I got a message that the internet is not working because I didn't pay the bill. I could get someone on the phone to take my payment but no one could restore my services! What a load of shit! If my bill is paid services should be restored! Went the whole night without being able to use my internet! It was only 8pm when I called and all they could tell me is to call on the morning! read more

By far the worst cable and Internet experiences I've had in my life!!!! The customer service you actually need is either closed or you sit on hold until they do close. Most recently I have made 8 phone calls spanning 3.5 hours and two days, 2 chat sessions spanning 2 hours in 2 days and have now been on hold for 47 minutes while waiting on someone to answer my call. I returned equipment a month ago but they can't find it and proceeded to charge me $500 for a package with their pre-paid label on it that is now missing on their end!!! This is all after a sales person promised me amazing prices and a $100 visa gift card that I have never received. I can't even express all the negative experiences I've had with them in my period as a customer, or any of the stories that my friends have dealt with!! ABSOLUTE WORST BUSINESS EVER. read more

On 5/28/15 I signed up for Century Link 20Mbps internet service. It was quite a mistake I'm willing to admit. Not only does the internet continually cut out, but speeds throttle randomly throughout the day well below the advertised 20Mbps rate. I called and complained about my service, but was always met with a salesperson seeking only to try and sell me a higher speed at a "NEW 2 YEAR RATE". Seemingly the only practice they subscribe to is to continually get a new contract anytime they can. What I merely seek is for the original obligation of 20Mpbs to be provided. I've paid my subscription without fail and as such I expect a product to which I'm paying for. Today it was throttling again and we couldn't even watch a video online. I called to find out my cancellation fee since at this point it's unusable. I need internet and this is not acceptable any longer. First I encountered another salesperson in the customer complaint department that tried to force sell me yet another upgrade. After I declined for over 5 minutes, she offered to give it to me for free and upgrade my upload speed by 5x for no charge. Again, I declined. I was ready finally to cancel and did not want to be involved with this company for another 2 year contract. I was put on hold on a completely dead line with no music or indication that I was still on hold for over 30 minutes waiting for a "customer retention specialist". This is when the fun happened. 30 minutes later she answers and informs me that she also can offer me a package. I respectfully decline yet again and request my cancellation cost. I am 15-16 months through a 24 month contract. I expected a fee. She said it would be $340.00... She said the fee was $20.00 per month for each month not met through the contract. I explained that 10 months of service were left. Again I was put on hold for 5 minutes of dead silence. She came back after speaking with a supervisor and informed me that I had 15 months left. I requested our start date. She said 6/1/15. I accept this. I said then how are we at $340.00 if I have 10 months left. She said "well let's call it $240.00". At this point I am becoming less than pleased by the business tactics I'm witnessing being employed to retain customers. Minutes later when I said this was unbelievable in a firm tone, I was completely hung up on. Crickets..... I believe after attempting to do business with this company on many occasions, their primary purpose is only to sign new contracts and not fulfill any they currently have. They cancellation policy is at best meant to frustrate you into forgetting about canceling and at worst meant to predatorily extract more money than is owed. In three attempts I got three different cancellation amounts as well as the insane amount of time it took to finally get to a customer care specialist that could even perform this activity. As it sits currently, I have been on hold for over 1 hour waiting for an online chat specialist to cancel my service. Same predatory practices. Offer something, then make you wait for so much time that life gets in the way and you're forced to abandon it due to time constraints. I want to cancel my contract, but even more so I want to warn future customers about their business practices. I want to save someone the trouble and the frustration that I've been dealing with day in and day out since I came into contact with this company. They have not held up their end of the bargain at all. I couldn't be anymore dissatisfied with them as a whole. I want out of my contract to which they are no longer holding up to. read more

This company sucks! Beware!! I have been trying to get on the phone with them for 3 days! No such luck. I'm trying to disconnect my service. It takes them about an hour to answer, and then they disconnect your. However, when I use the voice prompts to start new service, they answer right away. When I tell the person I'm trying to disconnect service, they tell me they have to transfer me to somewhere else. Where I'm put on hold, then transferred, and then hung up on. read more

DO NOT GO WITH CENTURYLINK!!!!!!!! HORRIBLE CUSTOMER SERVICE BY A CALL CENTER MANAGER. IDAHO FALLS LOCATION, JAIME G. Moving to a different state and we were ready to sign with Cox Communications because they were recommended for our new area, but the agent told my husband that he would pull a hard hit on our credit, in order to sign us up. Since we were previous customers with both Century Link and Direct TV, we decided to give them a call and see if they can offer us a better deal for our new area and not have to pull our credit since we were past customers. We also needed our install as soon as possible. Really frustrated because the person that helped us on the phone was very helpful and courteous and so I trusted him, and now I feel like I was conned. He offered me a direct tv and century link bundle package. Mind you this whole conversation was on speaker phone and my nephew heard the entire conversation and was taking down notes. So impossible that we both heard wrong. 1. He said that the direct tv install would be done asap. And the century link install would be done Tuesday of the following week. I called on a Friday. 2. After deliberating the difference packages, we decided to push through and reapply to these 2 companies. BUT here were the snags. He apparently also need to pull my credit. At this point I just assumed all companies do this so I obliged. 3. After my credit was pull, he said the earliest install date for Direct TV was 2 week out!!! I felt trapped at this point since he already pulled my credit. I just shrugged it off since at least century link was going to be installed sooner. Fast forward a week later, today is Tuesday, I cleared my entire afternoon for the install; I get an automated voicemail from Century link that the install was scheduled for tomorrow! See attached photo of the voicemail transcript. I immediately called century link to confirm why the schedule was changed and the agent tells me that my install is actually for Thursday! The agent was also pretty snappy with me. So I asked for a manager, mainly to see if he can do anything to rectify or at least appease my frustration. After 5 minutes, the manager gets on the phone, sounded like he was eating, and was the same, dismissive of the situation, apologized for the miscommunication but said he can't get us a sooner date for install and encouraged me to just go with a different company. His name was Jaime G. from Idaho Falls. He didn't even offer to rectify the situation or didn't even see what he can do so this doesn't happen to another customer. It felt like this company just wants to snag you into signing up, then once you've done that, they don't care about good customer service or retention!! At least that specific manager was quick to offer for us to go with a different provider. My business did not feel valued at all. At this short of a notice, I have no choice but to stay with Century link because I put down a $75 deposit and I doubt I'll be able to find another company that can install sooner. If you want a company with good customer service, that will take care of you after you signed up -DO NOT GO WITH CENTURY LINK!!! You will be extremely disappointed and will feel stuck like I am. read more

Well...another glowing review here. Poor service! I cancelled their Prism TV bundle, yet they continued to bill for 2 more months. I called and they said they had no record of the cancellation and there was nothing they could do to remove the charges. But, they did offer a monthly discount of $7 if I continued with them. Nice. read more

*****Just stop now and sign up for internet with any other company except Centurylink***** Since May I have had subpar service with this company. I have called about 5 times to complain that I am only getting 5mb per second on all my devices. Every time I call, the person on the other end tells me that the service looks great on their end. They don't listen when I tell them that I am getting 5Mb on 3 devices and I should not have to reset the modem every two days like they tell me too. No one listens to what I need and it is a bunch of lies. Today, I called to cancel and Ginger (the rep) told me that I have a 12 month commitment. Mind you that I signed up for a no-contract service. She said that I owe $20 per month for the unused months (8 months left). She said that I could only cancel within the first 30 days. I let her know that I have called 5 times about the bad service. She cannot see the notes on her end and she is not linked to notes from technical issues. How can someone in retention not be able to see the history of the account to be able to get the full picture. Another lie and ploy to get you to sign up and make you pay even more when you want to cancel. I don't want much, I just want my devices to have more than 5Mb per second. I asked to speak to a supervisor and Ginger refused to transfer me. She said she can send an email and then hung up on me. Yes, she hung up on me. That is CenturyLink in a nutshell. Pull this call, 9/26/2014 at about 2:10pm and the rep name is Ginger. All I want is to leave. I don't want to do business with your company because you are shady and crooked. You cannot do business like this in 2014 and I will let every last human know to stay away. You cannot put NO CONTRACT on the front page of your website and then tell me I am in a 12 month "commitment". Please make it right. Not only for me but for future customers. 1. Ginger cannot hang up on me even though I am an angry customer. I believe I called the retention number. Not only does she not help resolve an issue I have been having for months, she hangs up on me. She should be repremanded 2. Change the wording on your website to either say 12 month contract or truly allow customer to cancel anytime under your no contract. No Contract- Is a lie. it is not called a contract but it is a 12 month commitment. (how funny does that sound and is it different to you and I). I called to cancel and I will have to pay $20 per month for the unused months left in my "commitment" 2. They throttle your service. You do not have the speed that you pay for. They will slow you down to a crawl if you use your service. 3. The modem is the cheapest. When I signed up I was told that I had to use their modem/WIFI. If you use any devices wirelessly, stay away from Centurylink. I sold my $200 WIFI with the latest technology to go with their $39 one. The jokes on me. 4. You will not get the service you pay for and complaining will do absolutelynothing. Don't be sold on the price they give you. Again, I just want to leave, I am unhappy because I pay for a service that I am not getting. All I ask is for you to honor we initially agreed upon. NO CONTRACT. It is simple, COX does it, Time Warner does too. When the customer does not want the service, we just part ways. read more

They lied to me!!! We've been with Centurylink for 7 years. No problems ever until we moved. I was excited because Centurylink had services in the area we were moving to. I set up to move our accounts with a customer service rep. Come to find out that he "canceled" our account and I incurred at $200 cancellation fee. I thought I "moved" our services to another state not canceled it!!! Well they reimbursed us that after I called and complained. Then a month later, I found I have another charge for $107!! Come to find out that I have to return the router. The customer service rep would not waive that "fee". Even though I've been a loyal customer for 7 years. DON'T USE Centurylink. Now I'm stuck in a contract for 2 years. Cox is the way to go. read more

I am not a customer and by the way they have treated this situation I NEVER will be. We moved into this house about 10 years ago and there was an old line going from a qwest box to the power lines. Never worried much about it but due to the strong storms recently it has dropped to where I can reach it (I am 5ft, 2 in tall). I called Wednesday 9/19 (I only have Wednesdays off) to have it removed and they set an appointment at 8am (AZ time) on 9/26 for a tech to come remove it. I'd also like to mention that on that day I was on the phone 45 minutes). Fast forward to today: it is now 9:43...no tech, no call to reschedule, etc. I have been on the phone being transferred 7 TIMES, hung up on once for asking for a up, given 3 incorrect direct phone numbers, and have heard 'I understand your frustration" WAY too many times. Finally, got hold of a sup in risk center who says that the process is wrong and t he tech will come out when he gets out. Let me be clear: THIS IS A HAZARD TO ME, MY FAMILY, AND MY HOME. This is no fault of ours as it is not our wire nor did we ask for it. I plan on suing Century Link as they are now just allowing a wire that belongs to them to simply hand. One more storm and I am certain it will fall, wither in my yard or in my pool. Your customer service not only sucks, it is appalling and disgusting. I mean, why even have people answer your phones? I must have talked to 10 people (some sups) and not one has been less than robotic, rude, and unhelpful (notice I did not say 'or'...it is an 'and'.) I myself work in the call center field and would be let go if I was this uneducated and unhelpful. If someone does not come remove this damned wore, a lawyer will be contacting Century Link in the VERY near future. read more

OMG to get their Customer Service on the phone you have to be super patient and when you finally get one, they don't know what they are doing and then you get placed on hold again for 35+ until some other untrained personnel picks up. For example I'm on hold right now for 59:47...Or you get transferred to a line where no one picks up. They are as bad as AT&T... Now, you MUST watch your BILL every month because they constantly inflate your bill without your knowledge. They are by far the worst I've seen... read more

Cannot trust them. No matter what they tell you on the phone your bill will be higher. Terrible service, TV freezes. STAY AWAY!

This has been the worst internet service I have had. The customer service is terrible, the internet goes in and out and when you call you are on hold for a long time. What was so bad about my experience as well was that the customer service staff didn't know what they were talking about. Also, they charge and arm and a leg for unreliable services. I switched over to Cox cable and just paid the balance for Century link to get rid of them. Sherry J read more

You will easily spend an hour or so trying to get one question answered. If you want any question answered correctly, ask for the escalation department. That's still no guarantee that things will work out for you. I think they like having people call in, get disconnected, or kept on hold for days on end. They make DMV look awesome!! UPDATED REVIEW 7/18/16: HORRIBLE!!!!!!!!!!! I closed my account back in March when I did my original review. I've received bills from them even after my account was closed and paid in full. They did credit the account and everything is good (after spending over an hour on the phone talking with 7 different people). I'm currently on hold with them AGAIN as I type this review because they can't figure out why I still get bills even though everything is closed and supposedly credited for the last time. They "think" it's a computer glitch which keeps kicking out bills for no reason. It's been 1 hour and 15 minutes so far and they're still trying to figure out what happened. Here's who I spoke to in order to get the bill credited for the second time: Drew transferred me to Chris, Chris transferred me to Jason, Jason transferred me to Patrice, Patrice transferred me to James, James transferred me to Chris (different dept), Chris transferred me to Sandra. I had to explain the situation to each new person on the phone and trying to keep patient was very difficult. If you're even THINKING about switching to this company based on a good deal they'll give you, keep in mind you will waste enough time on the phone trying to straighten out billing issues that will eat away at the savings they offer. If you throw Prizm TV in the mix, that makes the nightmare even worse because the right hand doesn't have a clue what the left hand is doing. OMG...trying to end my closed-account relationship with them is impossible! If this review has even saved one person from doing business with them, I'm glad. If you value your time and don't want ongoing frustration, please go with a different company. Seriously. A final example from today's call: Jason in the billing dept credited my account and said I owed nothing, but Sandra in the escalation dept said I still owed it and she didn't see Jason's credit. She said he must've done the credit incorrectly because it wasn't on the system. I told her that I had a reference # for the credit and she went silent. She wasn't sure why the credit didn't show up. I need a drink now. read more

As far as a service goes it has been great as far as the customer service the absolute worst service I have ever dealt with. They have never been able to get a bill right. I've had it 4,5 and $600 bills when my bill was supposed to be $124 per month apparently the representative miss quoted me and they cannot give me that price. There is not one person that can get their story straight or have the same pricing not worth it read more

Hands down the WORST customer service of any company I have ever dealt with. From the first call, the lady who signed us up told us nothing but lies. She quoted us 40 dollars a month for Internet with a. Free month of prism for signing up. We got our first bill for 280 dollars with the full cost of prism, and 80 dollars for the Internet. We spoke to 6 different customer service reps trying to get it fixed. Some of them told us they would fix it and call us back, then never did. Some of them told us they couldn't do anything for us, and some of them just hung up on us. Finally today I got through to the only knowledgeable person in their company apparently who fixed it in about 5 minutes. I strongly recommend staying away from this company. read more

Very frustrating to deal with this company. I had Internet and Prism TV in my apartment, the Internet connection was very spotty. I occasionally work from home and I am working on a masters degree, I need a reliable internet connection. The last thing I need to be worrying about is how many times I'll lose connection and have to reset the modem during a telecom. I ended up canceling my centurylink service. I was prepared for early termination fees, etc. What I was NOT prepared for was the difficulty in actually canceling. First few attempts to call I received the following message "all circuits are busy, please try again". I stepped away from my desk at work the next day thinking I may have better luck in the morning and did manage to speak with someone. After about 20 minutes between the wait and answering all of her questions, she told me that since I have Prism TV she can't help me. Can't cancel my account, I have to talk to the Prism people, can't transfer me, her system is broken, can't give me the phone number, she doesn't have it. So I dug around online and found a "Prism" number to call. Another 20 minute phone call of waiting and answering the same questions, and the guy says he needs to connect me to the Prism people to process return labels for the Prism equipment (so I'm still not talking to a Prism person? But he can cancel me after all?). Next I get redirected to an automatic menu with not so much as a goodbye from the guy, none of the menu options are what I need, so I picked one thinking I could get transferred again...and get a message that it's a non working number and their system hangs up on me. Unbelievable. read more

If you're looking for horrible Internet service with terrible customer support ...then CenturyLink is the service provider for you! In all honesty, avoid CenturyLink anywhere possible. I've never experienced a more frustrating provider. They are absolutely worthless!!! read more

Called to see if they would match the offer my daughter gets that lives a mile away. Told me yes, set everything up and then fortunately when I went over everything they added more. Switched me to supervisor who now refused to match the price. Cancelled the order and two days later they sent me a modem. Now after over an hour trying to cancel again, they want me to drive and return the modem. Rude and everything they say is a lie. Not to mention the fun of waiting on hold for 30 minutes and then have them hang up on you. Chat guy was also rude. Would pay double for Cox service. read more

I am so sick and tired of losing signal! It happens at least 3 times a day for atleast 45 minutes... It's ridiculous that it happens this often! I've never had this problem with any other company!!!! I never get on Yelp and bash people but when it comes to me spending a certain amount of money it's ridiculous!!!!!! I know they don't care because they never fix anyones problems but I'm Hoping they start fixing things read more

I have numerous complaints about Centurylink, their services, lack of customer service and other unethical practices; however the latest issue with this company unfortunately takes the cake. In April, I received a $402.00 charge to my bank account out of the blue. I had (at the time) AutoPay with this company and they had been billing me every month prior (my bill sat around $150-$160 normally) and nothing had changed on my account to warrant such an outrageous bill. So I called the company to get to the bottom of the random charge on my account and this was was was told to me. 1. I was told in January 2016 by a Centurylink Representative that I had overpaid and would not see any charges to my account until March 2016 or April 2016. This was proven true as I saw only small charges to my bank account (being on AutoPay with Centurylink) from January 2016 until March 2016. So I believed that I was being told the truth, as the actions of the company matched her statements. 2. When I called in April 2016 about the $402.00 charges, the first representative reassured me that it was a mistake on Centurylink's end and I had been double charged as well as over charged. She then assured me that the company would fix the problem ASAP and she said she was transferring me to a department that would refund me money to my bank account due to their error. 3. The woman I was transferred to denied everything that the previous customer service agent had told me and was quite condescending towards me. She replied that the previous agent could not see the same systems she could and that I was charged correctly. When I asked her how I was charged correctly and had amassed such a ridiculous bill when Centurylink has me on AutoPay and has the ability to bill me whenever my bill is due so massive debts don't have the ability to occur, i was simply told, systems error. When I asked her to explain further, she told me that the company had and error between the systems and as a result, had not been billing me for my internet and Prism TV together as they should've so this was their way of trying to play catch up. When I asked how it was possible and fair for this " company error" to go on for months and then expect the customers to deal with the company's mistakes, I was told that it happened and I just had to deal with it. 4. I was beyond upset. I could not believe that the company had messed up, and even though Centurylink had the ability to charge me for my services correctly or even notify me of this error, they didn't. Instead, I had to call and find out for myself and was basically berated about how I should've known this was going to happen since my bill was so minimal (reference #1), and that the bill needed to be paid somehow so now that they fixed their error, it was my responsibility to pay for the mistake without any type of previous warning or communication on the matter from Centurylink to me. The only time this representative was polite to me was at the end of our phone call when she said, this error shouldn't happen again. 5. This issue was not satisfactorily resolved for me so I called two days later and spoke to an Escalation Manager. She was pleasant and somewhat understanding; I could tell she wanted to help and she offered several apologies for the issues that had transpired and the way they were handled. She offered some credits and sympathized but also alluded to the fact that I had fault in this as well. When she kept hinting at that, I re-explained the whole situation ( reference #1-#4) and was told she understood and that the situation wasn't "all my fault". It wasn't my fault at all. 6. As a loyal customer for almost 3 years, I have paid Centurylink everything that I have ever owed them and while I had AutoPay the company had no reason to ever not charge me the correct amounts, regardless of their "errors". The customer should not be punished for Centurylink's mistakes and then told to deal with it, it's unacceptable. I have fought this charge with my bank and since my issue is still not resolved, I am taking further action needed to resolve this issue and deal with Centurylink appropriately. read more

Century link is the worst company out there. They came to my brand new home not even built more than a month and told Me in order to give me cable they would drill into my home. I told them not to because I did not want holes in the stucco. We canceled the service and he left. I went outside to find the idiot drilled the holes and hung a box without my permission. He caused criminal damages as I did not consent to go ahead and do this. Now we are going to have to seek legal advise as I have damage to my property. read more

It has been 3 days and I have yet to have a technician come to my house. I had a simple internet install and the technician knocked out my Prism service. Their response was "I am not a Prism tech therefore I can't fix it." I had to call in to fix - spent 2:20 hours on the phone to finally have a "Prism" tech scheduled between 1 pm and 5 pm the next day. Low and behold the next day at 5:30pm, no tech showed. I then spent ANOTHER 1:49 hours on the phone asking for a tech to come. Finally a supervisor assured me they would call in the morning. In the morning, no phone call. I called AGAIN and was on the phone to be told they will show between 8 am and 5 pm, yes a 9 HOUR timespan for something not even my fault. I have yet for a tech to come and resolve. Please do not use this company for any services!! read more

If I could give this company a negative 10 I would. They never back up their service. I was sent a box it did not work at my house and I called tech support and they couldn't help me. read more

Sales told me I'd get fiber speeds. After install, tech conveniently let's me know I will be receiving 40mbps speeds. CenturyLink still has not even added my phone number to my account. I have not been able to create an online account because it does not even accept my account number. Never received confirmation post-sale. Had to call in to see if order even went through. read more

Century link is/are the world worse customer service. I thought COX is bad. These 2 company would tie in a race. I have been on the phone this morning for 1 hour and 27 minutes. Been transferred 5 times and still have no help from anyone to help with my bill. This is a bunch of bs. Bunch of lazy people. What good is your service if you can't help? I'm on speaker phone because my ear is getting hot from my phone. As I'm typing this, I'm still on hold from my 5th transfer. Wtf? I guess once they get on the phone, I'm canceling my service because of this bs. I'm not on contract so screw them. I'll find a different Co. To start over and get screw there too I guess. Can't find good services anymore Any where. Wake up century link! Read about your bad reviews! NO STARS! read more

Avoid this company like the plague. Horrible! Crappy service, unorganized, just altogether bad in every way...

NOT for anyone who wants to have multiple people on the wifi at once. It randomly goes from a decent connection to none at all, and if you dare have multiple devices running, then prepare to be in either buffer world or lag zone. Seriously never buy this wifi. Go spend your money on something that would be more useful than this. Again, if you live alone, it will be meh, but work but if you DARE to put another device on the wifi, it will break. Terrible connection, and if you call to upgrade to "premium" then a technician will come down, spend 30 minutes just standing on a ladder, and nothing will change. Same terrible wifi. Never EVER buy this. youd be better using this money as toilet paper. read more

I can only echo the sentiments of others who have posted in this thread. The worst dealings with a large company I have ever experienced. I too had switched to Centurylink from Cox, thinking I was getting a great deal. Fantastic service to reel you in, then from there out, abhorrent service, product and treatment. As others have mentioned: The bundle price was good for about 4 months for their highest speed internet, and decent cable package. ($109 / mo, as agreed upon) Then, suddenly, my bill jumped to $273 for one month. And every subsequent month after while I endured the torturous endeavor of trying to get my billing sorted with CS. Excuse after excuse, and promises of credits, free added services, etc. never materialized. My internet was down to under 5mbs. The people were rude on the phone, even when elevated to upper management. (Even the $100 "Gift Card" for signing up was a joke and never activated) I joined back up with Cox and ripped all their equipment out and sent it back. They then had the audacity to tell me I had a $200 early termination fee on my bill. I figure the outstanding balance prior to this disconnect fee should put me even with where I would have been, had I paid the agreed monthly price of $109 / mo, since I won't be giving them another dime. I would not waste your time or money on such a crooked company. If it looks too good to be true, it usually is. read more

Easily the worst experience I've ever had with an Internet provider. I've been treated poorly by four reps and have terrible service. Go figure, not BBB accredited, ripped apart by consumer reports, and all major social reviews rate it at a 1 star. I was informed by a supervisor 'no matter what you do I'm going to stick it to you in a fee that cannot be waived'.--exact quote from a rude man named Chuck. Spoke with two great representatives prior to that conversation who said, 'absolutely, our fault, let's get that resolved.' I called and stated, 'I'm happy to pay my bill today! I just need my bill to reflect what I was informed.' Instead, I've been billed incorrectly, tech team has had multiple issues with our account, and after holding for 1 hour and 38 minutes, no resolution was made and I was hung up on. I'm livid, will not be using this service, and will be pursuing legal action. read more

I am so pissed off with this company for so many reasons I don't even have the energy to explain how completely shady they are! Prism TV is a joke! My complaints will go to the Attorney General, which I suggest you do if you have a complaint, because their customer service won't help you a bit. In fact I was trying to explain what happened to a rep and her exact response was, "Ma'am, what's your point?" Save yourself the outrageous cost of cable and get yourself a Roku. You can get the same channels for $20 a month. read more