I had a great and easy experience at Verizon. Thanks to my fearless wife spending over an hour on the phone and over an hour online chatting with Verizon representatives, I walked I to this store and met the right person to finish hooking up my line and watch after leaving T-Mobile. The staff was pleasant and quick to serve us. read more

Verizon on Val Vista Mesa Az has the worst customer service of any Version store I've been to. The manager is very sassy and won't listen to reason. On.y excuses for something under warranty, and can't produce anything in writing that backs up what she's saying. All they do is refer you to rewards program. Spoke to them And they wanted tor refer you back to the store. They wanted me to send it for a replacement I said is long as they sent me a postage free label. Eventually settle for a credit to my account. I've bought several phones from the Val Vista in the past with great experience. But since the pandemic they have the rudest customer service I experienced with the store manager being the worst. She should be replaced with someone that understands customer service. Every time you go in there it seems you see 10 new employees as good ones don't last under her direction read more

I tried starting services ..I sent in my ID for verification and was approved for 7,000 . But yet when I tried to order phones I never received them and everytime I call to ask why I get a different excuse/lie about when they would come. One agent even gave me a fake tracking number . Finally after a week I demanded to speak with the managers manager and then my account gets suspended saying my recent calls are suspicious . Disremantion at it's finest read more

Walked in and was immediately helped. I was looking for an Apple Watch. After the sale rep explained what model watches they had in-stock, I decided on the pink 40mm Watch. It was a quick in & out purchase, the rep asked if I needed help with the watch's setup, told him I knew how to set it up. All in all - 5 stars for the immediate help, barely any waiting and I got the watch I wanted. read more

Absolute worst service over phone. Called once, Guy said " hello", I said "Hello" back. He immediately hung up. Called back, he just said hello again, same voice, acted put out talking to me, barely answered my questions and then hung up. Trying another store instead. Why does Verizon allow people to stay employed like this. Plenty of nice people want jobs. read more

My husband and I had a very pleasant experience when we visited this location the night before. Well, that all changed with Nathan! The young man who previously helped us wasn't working and still wanted us to go to the store so we wouldn't miss out on a promotion. (We had already purchased one phone and opened one line of service. We wanted two more lines and phones) Nathan was very disinterested in answering questions. He was impatient, unprofessional, unfriendly, and argumentative. He went to his manager thinking he was right when my husband was trying to explain THEIR policy. No apology when Nathan's manager told him that he was wrong and my husband was correct. My husband asked to speak with the manager, Armando, but he was taking too long. I don't know why because he wasn't busy doing anything. After making a call when we got home, we found out that 99% of the info told to us by Nathan was FALSE! We ordered the phones from home. Of course now we have to wait until they arrive but I guess that's okay. Totally different experience from our first visit. Nathan should seriously consider a job with no human interaction! No need to respond. I've read your disingenuous responses to other negative reviews. read more

I find it troubling when the employees at this store contradict what Verizon 611 told me regarding a Samsung Galaxy S4 Smartphone and warranty. It shows me the techs at this location really do not care about customers, and only want to sell the product by any means possible. Verizon 611 was able to troubleshoot the telephone remotely. I contacted them after I walked out the store after speaking to a rep. I am now getting a second warranty telephone in 2 weeks, which questions their whole stock of warranty phones at Verizon, The first Warranty phone lasted only one day. Would have been better to keep my original telephone and lived with the speakerphone failure. Furthermore, I find it troubling that they do not listen to my request about a possible request, and they further went and tried to "upsize" me on the plan and telephone. I denied. This whole thing about smartphones hardware and software is troubling. If it were not for my contract, I would have dumped Verizon in a heartbeat, and I did tell this to Verizon 611. Overall, I really question Verizon in regard to Quality and Warranty. 1) Original telephone lasted 1 year before having issues 2) First Warranty telephone lasted 1 day before having issues 3) Second Warranty telephone...to be determined. I am expecting its arrival at my doorstep. Common Quality Assurance and Statistical Analysis regarding failures would question the whole stock of Warranty phones they have. The Verizon 611 Technicians (two of them), that I called from the parking lot after walking out the store were better trained, but did not understand the idea of failure and statistics. Rest assured, I will be writing a nice letter to Verizon's Quality Assurance, if they even have a functional role like that, describing this, and what the concern is. Think really hard and long before dealing with anything that says Verizon. read more

Went in to get 4 lines for the family. Needed two numbers transferred from different providers and two numbers transferred from Gizmo watches. Walked out with one phone that works and I lost my number I wanted transferred. read more

Went into the store today to follow up on an email i received about the possibility of an upgrade. I have not had the best of experiences with in store purchases (see review from 6/12/13) but i figured it wouldnt cost to look and i was killing time anyway while my car was cleaned. The reason i have upgraded my review from 1/5 stars to 5/5 stars has everything to do with the excellent customer service and quality information i was given from ANTEN JENSEN. From the onset i told him that i was just looking and doing homework on new devices and how it would affect my bill. Anten was patient and informative on both counts. He took the time to first assess my knowledge of the phone i wanted and then line by line broke down how upgrading would effect my bill. I thanked him took his card and told him i would be in touch. With absolutely ZERO pressure he told me to call anytime if i had further question. Later that night i text him (after store hours) and asked some additional billing questions and questions about the device i was looking at (Samsung Note 4). Even after hours he responded promptly and invited me to come back into the store where he could take another look at my contract. The following day i met with Anten and my first question was weather or not her could do anything with the out the door price on my phone. i explained that i didnt need alot of the additional add ons (case, car charger, new wall charger ect) could omitting those items offset some of the final cost. He told me absolutely and came back with a number that was significantly lower and that reflected only what i needed. This bears mentioning in light of the fact that all employees there are commission based, that said Anten was more interested in providing quality customer service and detailed explanations rather than inflating the price with unnecessary items and accessories (*see previous review from 6/2013) By the time we were finished (aprox 30min) Anten had set me up with a new phone, a tablet, and more over he was able to add both devices as well as keep my bill at the same (slightly less infact, $4.00 less per month) monthly amount and same service. Bottom line is that if you are in the market for a new phone or upgrade and prefer the personal in store experience or even if you need detailed thoughtful information about your current phone and plan go see ANTEN JENSEN at the Val Vista and Baseline store. With his permission i have included his contact information below. After the last experience i had in store with Verizon i had vowed never to return, however after dealing with Anten i have completely changed my position. In the future i plan on making him my go-to guy for upgrades, service enhancements, and technical issue. 5 Stars for Anten Jensens quality customer service. ---------------------------------------------------------- Anten.Jensen@verizonwireless.com Phone: 480 892 3300 Mobile: 480 510 6706 Fax: 480 892 3416 Again, this information is listed with his permission. read more

Jessica was a huge help and had a lot of patience when I was in hold with the Verizon customer service for almost an hour.

This store needs to be schooled in customer service. Went in with father in law to get him upgrade iPhone. Service rep came asked questions then told us let's sit down so she didn't have to be close to the delivery guy that just walked in. She said, "he yelled at her because she couldn't sign for a delivery one day and that she shouldn't have to put up with that. Whatever Ok!, I had to get an authorization from my husband to buy phone and it took about five minutes. In this time the Rep took another customer that bought new phone. Nearly twenty five minutes later. The Rep walked to door greeter. I let her know I received authorization and we are ready to finish getting the phone. She said, "umm okay". Door greeter said we'll be right with you. I saw her walk in back room. I asked door greeter why is it taking so long, we've been ready and waiting for some time. He said,"she went to lunch and well you weren't ready and you're back on the list again". Seriously she went to lunch! NO one communicated with anyone hello YOU GO TO LUNCH! Another Rep Ashley came and took care of us quickly. I have gone to this location many times before, it was unnerving for the lack of consideration this time. read more

I've had nothing but good experiences in this Verizon store. Contrary to the first review, it's never taken me very long to be helped when I've come to the store. I rarely go in to any verizon store, as most problems can be solved online or over the phone with verizon customer service. I think the longest wait I've ever had in this, or any, Verizon store was 15 minutes. I've been treated well and had nothing but positive experiences with Verizon. I tend to research EVERYTHING i buy, so I usually don't have big issues with phones, but I feel confident the the reps at this store are more than capable of politely helping me when I need help. read more

I wish I would have gotten the guy's name that I talked to on the phone. I called from my drive way in my car. He specifically said there's no wait time. I drove straight to the store, And when I got to this Verizon location there were 19 customers in the store and the wait time magically jumped to over thirty minutes. I'll choose one of the other Verizon locations next time. read more

I was having problems with my iPhone and had to drop by. To my surprise, the employees were outside greeting the customers, due to coronavirus. I am disabled and was greeted at the car door. The phone problem was solved by ordering a new one, which arrived the next day. Thank you for the courteous service! read more

Had a great experience. I was greeted by Nick, and he was honest and helpful. He answered my questions and gave me options to consider for a phone replacement. read more

THis is the worse store for customer service, with the girl that helped me if you could say that with her fake tan and spider eye lashes that really couldn't help me because she was way too busy doing what ever it was on her phone when I got there. Don't even waste your time going to this store, these people are tacky and their service is horrible to say the least. read more

Nathan is a horribly lazy person and a terrible customer representative. I was having issues with my phone connecting to my Hum. I had registered it online. Got an email saying it was activated. Damn thing, no matter how many times I pushed the green button, it doesn't show up on my phone under bluetooth. Call customer service, waste almost an hour of my life going through all these steps to try and activate it. They tell me to take it to the store. Get to the store and NATHAN, tells me my device is fine. It's that I am too stupid to know how to download the app or know when my device is powered down, or how to turn it on. the lazy bum, refuses to come to my car to check it (after all it is HOT, poor lil' baby Nathan) and never asks me to bring my device in. So, I download the damn app. Same exact issue. Spend another hour with Hum customer service, same crap. It works, except for connecting to my phone. Take it in today, get a decent customer rep, Nicholas, who quickly identifies my green phone button on the Hum is broken and I need a new one. So, if you go to this store, get anyone but Nathan. I have never had a ruder, more condescending customer service person. Hell, he shouldn''t work fast food, pr really work with people at all. read more

Poor customer service!! I've been to this location twice and it seems everybody in there is clearly put out when they have to help you. Will not be back. read more

This store is all about the upsell. Don't go here. I preordered a S8+ and brought it in to activate. I had called before and was told no wait. It took me about 5 mins get there and all of a sudden I'm told 1hr wait. You have to physically sit and wait in store, in my case stand and wander since seating is limited.Not allowed to wait in car or outside or you will be passed up. Finally my turn comes around. I tell the associate I need to activate and transfer everything over. She said ok and started the process. During this time, she is trying to upsell me charger,cases,screen protectors. I let her know I already I had already picked out 2 cases but she kept insisting on using there bundle deal. I didn't need anything else since I already pre purchased from online. She seemed frustrated and was finished in about 10 mins. I said you did that fast, you transferred everything already. . She said oh no ,just activated phone and did contacts. She said I would have to do the rest myself. I explained that I just activated another phone the previous day at another store and everything was transferred for me. She replied back rudely, ha not here. I said really, you can't or wont. I know you have the means to do it. She just said, well your phones is activated and ready to use. Unless you need to purchase anything else, your done. I used to like this store since its a full Verizon store and not just a satellite store. It's big and has plenty of workers. Now I'm never going back here . SO DISSAPOINTED read more

Horrible customer service! Jonathan store manager was very rude. Waited outside for 30min just to be told they didn't have what I needed. Could have asked what I needed as I got there to help facilitate the procedure. In a world where you can be anything you can at least be nice!!! Would not waste your time going to this location. read more

No help, had to be on my guard to not get ripped off. Was met by the manager Juan Valentin of this location where I explained I had a old VERIZON iPhone 5 with water damage that turned on and connects to WiFi but no longer has cellular. I know this because I sent it to my elderly mom and after 14 months it got wet. She was so upset VERIZON in WA state tried EVERYTHING to make it work for her. After several SIM cards She purchased a new phone. A SIM card was never left in the old phone. As it still connected to WiFi I wanted to give to my 13 year old son as a iPod Touch. The phone kept saying "No Sim". Juan kept saying I had to activate the phone to get a SIM card. I said I can't it dose not have cellular you guys tried everything. I offered to buy one, he said they where free "with activation" and round and round we went. 7 min later pissed I'll tell you I left. Went to VERIZON on Power rd. Had a SIM card in less then 3 Min. They verified it works perfectly as a iPod Touch. This store on Val vista is not there to care about the customer. I have 3 phone lines and an I pad with VERIZON and have had an account for 10 years. read more

Find a different Verizon if you get aggravated watching 5 people with denim blue shirts walking to and fro, and to and fro again without helping the 11 customers here. Out of 5 only 1 is truly helping customers, one is half heartedly and one is just standing there!!! F this s#%! When I questioned the dude who was doing absolutely nothing (hoping he'd get the hint).... he was rudely dismissive by telling me I had only been waiting 8 minutes. Guess what dude.... I shouldn't have waited ONE minute with your lazy butt standing there doing NOTHING and 3 others walking around doing nothing!! I wish I could give a shout out to the one young Hispanic guy that was actually working. Verizon @1935 e baseline..... get your employees in check. read more

Trying to help my brother discontinue his service. Spent much time on the phone with a Verizon rep. He said all I had to do was return his equipment to a Verizon store. I went to 1935 S Val Vista Dr, Mesa, AZ 85204 They said I could not return the modem/router, that my brother would have to come in. He does not drive, and was recuperating from surgery, and could not. I was no my way to the airport, and left the router/modem with store manager Stephanie Menez. She came running out of the store and appeared to attempt to put the router/modem under my car tires. Great experience! read more

Bought a new phone for my daughter this evening and brought her old device in to have everything synced. Wasted about 40 minutes so Meigan could just turn around and send me home to complete the rest of it myself. Now, I get to spend some time on the phone chatting with an online Verizon representative. Stay away from this store. Thanks a lot, Meigan!! read more

RE: Taylor I would leave zero stars if possible. I was transferring carriers from T-Mobile to Verizon, something I would think to be a routine endeavor for these associates but Taylor managed to completely mislead me and act as if she was thoroughly informed or trained and spout BS which lead to a massive run around between the two carriers. I was provided a Verizon SIM card and my T Mobile SIM was discarded. This lead to a lock with Apple requiring authorization of my phone number which was now in limbo between T Mobile and Verizon. Long story short I am simply not able to use my phone for 48-72hours and now my T Mobile bill has come due which means I'm not paying for a month of T Mobile service AND Verizon. Please train or terminate Taylor so this doesn't happen ever again. read more

I seriously wondered if I should write this review, but after thinking about it for a while, and seeing the other low score reviews, I figured I might as well. The last time my husband and I went into this store, we experienced an extremely long wait time, but more distressing was the sexism. The gentleman assisting us refused to make eye contact with me, he would direct the answers to my question to my husband only, and would in turn only direct his questions to my husband. He persisted in doing that the entire time-- even though my husband would then in turn direct the associate's questions to me and would differ to me for every decision, clearly showing that I was the one calling the shots. My husband then asked the guy if I was in fact on the account too as an authorized decision maker, which the associate said I was but said that his name was first on the account, all while still refusing to look at me or barely acknowledge me. When the guy walked to the back room to do something for us, we discussed the odd behavior, which at that point I told my husband to handle the rest and I would walk around and look at products. The time before that the guy who helped us rung us up for an expensive battery we didn't say we wanted and we never knew until we were recycling the other opened boxes a week or so later, as the bag was heavy still. He also misinformed us about the differences in our bill, as we had paid off one phone and bought a new one. All of our experiences before the past year have been great, but we always dealt with the same associate before then. She was attentive, informative, and would give us fair information-- if she knew about a better deal for something we were looking for, she'd tell us. We'd go to the other store, but always come back and have her help us for all of our other purchases. read more

We went there last night to upgrade my phone and we were first being helped out by a blonde lady then I was asking questions about different phones and just kept asking what do we want to do. Well she left and grabbed a different sales person too help. So we worked with him instead. Well the next guy made me feel like if I didn't but apple it was wrong. Then bragged about his air pods, etc. he didn't even let me set my phone up before leaving. He said the WiFi is broken and too just do it at home. I needed to set up my phone. We don't really think the internet was down. Overall horrible experience. Your better off going to the Verizon at Tempe market place. They have some customer service skills at least. We were only there for 35 mins. Never felt so rush. read more

I brought my mother to this location to switch her old phone with a newer model that I owned previously. Had to make two trips because the gal who did it the first time did nothing but swap the SIM and SD card and nothing was on the new phone. Upon returning, Derek "helped us" with an attitude because all he wanted was a sale and he wasn't getting one with us. After I told him what was happening with the phone, he proceeded to go through the phone in the same steps I had previously before returning to the store. He spoke to me like I was stupid and didn't know what I was doing the entire time. I brought up a second way to fix the phone and he brushed it off with some wild scenario about terrorists. Do not go to this location unless you are wanting to leave in a bad mood. I wish I could give this location 0 stars and some how report this to Verizon. read more

BUYER BEWARE!! Purchased a new iPhone here and told the salesperson repeatedly that I did NOT want the protection plan. Just got my bill and it was on there! Tried to remove this fraudulent charge online but was unsuccessful. Finally had to call Verizon, got the runaround was transferred twice & after 25 minutes got resolved. What an inconvenience and huge waste of my time. I'm switching carriers. Dishonesty still matters. read more

Josh was so wonderful at the Verizon store on Val Vista and Baseline on January 23, 2018. This young man can teach others the beauty of customer service. I felt welcomed, important and well-served! He was patient and kind. I was truly impressed! I remember thinking, if there was a tip jar I would have blessed him tremendously! Can you bless him with a raise for me :-)! Thank you Josh! read more

I upgraded mine and wife phone based on promotion and they took the old phones 6 and hand us the new 7plus phones and said in the next bill, you will see the adjustments and the trade-in fee for your old phones...basically over 6 months and nothing happened and when you call VZN service, they give you 1 month return and tell you will contact the store and resolve the issues. Finally, I went back to the store and a informed that there was no promotion then and we did not take your old phones.. This is a ripping off, may be was done by the sales person or they play the systems.. Be careful if you ever do this, better search around or do it directly through VZN or apple if you do apple.. Happy to explain more.. read more

Just had the worst dang experience at this location. I was waiting for my turn and watched an employee impatiently bark at an elderly lady who asked for help using an electronic. I brought it up to one of the other employees and he said, "That's the manager, he's handling his business." WHAT?? It was now my turn so he asked if I needed help with something but I was so distracted by the way this lady was being treated that I failed to respond. He then said, "I'm not dealing with you" and left. I went up to the manager in front of his elderly customer and asked him to be more patient with her. He said he was. What a joke. I told him he lost our business and walked out. I was going to purchase two new iPhones and switch from AT&T. Not anymore. I wish I had gotten these jokers' names. The manager is a bearded Caucasian guy and the employee is a Hispanic guy with a mustache. Don't go here, they treat their customers like garbage. read more

We were "helped" by Ashley today... She was extremely rude and unhelpful the entire time. The way she explained the plan options was confusing and when we had questions she acted as if we were idiots for having them. She kept saying "are you understanding what I'm saying after every sentence". We will never be back! Very unprofessional for being in customer service. read more

Never very helpful. Always a super long wait. You wait and wait and wait and they acr like they are doing you a favor by helping you. They want to sell you all kinds of extra stuff. Wish I was anywhere else read more

I think Verizon is a great store overall, but walking into this store and trying to get help is exceedingly painful. I'm here on a Sunday afternoon between church services, and with me are my wife and her younger siblings, who we have for the day. My phone doesn't charge, that's why I'm here. I describe the problem to the assistant that is supposed to help me, and we start talking, but after asking my name and looking up my account, he looks at me and says, 'you aren't an account manager, so I can't help you.' Period. No more troubleshooting, that's the end of the conversation. I Co-own a business, and my business partner is the one that created the Verizon account, so his is the only name on it. If I need to operate anything or change my plan, I just sign in under that username and password. SO. I go about trying to log on using my wife's phone (as mine is out of commission), thinking its going to be a simple process to add myself on as an account manager. I get back in the queue, and shortly later another representative walks over and starts the process to help, I tell him my phone won't charge, and that I know they cant warranty it out unless an account manager is here. He immediately tells me that if I'm not on the account, he can't do anything for me. I told this guy, 'yes, but I'm adding myself to the account now, so that wont be a problem.' He was shocked that i would suggest such a thing, and got this tone in his voice that one would use with an unruly child, and told me that its not ok to do that, they cant help me out, and i need to bring in the account manager, because what I'm doing isn't legal. At that point, tired of being ridiculed, and obviously not getting the help i needed, i decided to take my family and go home! Don't come to this store! It is worth a few more miles' drive to go to the Verizon store on Power and the 60! read more

Have had good experiences with this store.Most staff members I worked with were good--LeTroy and Sung (and some I'm not sure of their names). They were very helpful in answering questions and explaining things to me. As a plus, the store is roomy and has a nice selection of phones and devices on display. read more

Horrible company!!! All we have gotten from them is the run around and no one has done anything. 15+hours on the phone with corporate and nothing!! read more

Two consecutive customer service bombs at the store down the street (power road, don't go there!) were quickly and easily solved at this (Val Vista) store. Great service, with a smile instead of a condescending attitude. Refreshing. Thanks. read more

This was by far the worst experience I have ever had at any Verizon store. The young lady who assisted seemed a bit flaky and acted like a used car salesperson.She gave me incomplete/incorrect information and continually tried steering me to the most expensive options. I will NEVER go back to this store. read more

The store is always crowded which means long times waiting. The wait is exacerbated by the fact that the representatives are slow because they're as bad as used car salesmen. I went in to buy a phone, cash. But I couldn't do that - I had to say no to a bunch of upsells. No I don't need a $50 case, no I don't need a $30 car charger, or a $15 USB cord. If I did, I would have told you, or picked it up while I waited 15 or 20 minutes to talk to you! If they just did what the customer asked, the lines would go quicker. read more