Walked into Best Buy today to look at the Meta Ray-Bans and the Meta Oakley's to do some research for I later purchase. I ended up convincing myself to buy the Meta Oakley HSTN on the spot instead. I spoke with the Meta Sales Rep. Jonah, and he was able to answer my questions about his experience with the meta Ray-Ban Gen. 2 which he was wearing, and comparisons between the Ray-Ban's and the Oakley HSTN and the Vanguard glasses. You can test out the feel for the Ray-Ban Gen 2 and the Oakley Vanguards in the store the video and picture capture is as promised, clean and crisp. Also bought the two year warranty. I'll update this review with pics and possibly a video later. read more

I was so happy I finally found a new HP laptop online on sale for $239.99! A week later I was able to price match on their website for $219.99 and received a $21 refund when it went on sale again! read more

Do not under any circumstance purchase from Best Buy in general. The return policy is absolutely horrendous. You have 14 days to make a return. If you are a busy professional this makes it almost impossible to even test something within 14 days of purchase yet alone find the time to go back to a busy shopping center and make a return. I literally cannot think of another company that I have purchased anything from that has a 14 day return policy especially on an unopened and documented (receipt) return. I will NEVER purchase another product from Best Buy again. In the last 6 months I purchased a 100" TV, an expensive amplifier and a Sonos Port. I needed to return the Port but it was well after the 14 day policy. I wasn't even offered an in store credit. I will make sure that anyone and everyone I know will know about my experience. Please DO NOT PURCHASE from Best Buy. The only way they will ever change their policy is if we all stop buying product from them. I sure hope the $40 you made on this purchase was worth losing a customer. GOODBYE FOREVER! read more

Salem was very helpful in helping us with questions about computers and staff was extremely kind in making sure our experience was as smooth as possible with very confusing topics. read more

Best Buy - Gilbert - Electronics Near Me - Gilbert, Arizona

I don't believe any of the positive comments about this store... bottom of the barrel service... and count on it consistently. Top down needs replacements. Found far better store and much happier place, read more

Came to this new Best Buy as they had the Nintendo Switch 2 available. The staff were all very friendly and service was efficient. Store also is well organized. In a few short minutes I had my hands on a Switch 2 and was on my way. Overall an efficient and friendly experience. read more

Paid for a PC repair to install a fan. Computer didn't wurm now when it did before, said they charged me incorrectly and made me pay more to have them redo what they already charged me for. Total bait and switch. read more

We had the best experience with finding the right TV for our home. Chris H. helped us find the the best option for us. He was great. read more

I love how this location has great and fast service. thank you best buy for keeping up with staff.

Why is it that every time I call the phone number it goes to a call center? Who by the way, most of the people at the call center can't seem to understand what it is I'm saying and I have to keep repeating myself. Why can't I just speak to a normal person anymore? What ever happened to good ole customer service? You know, just calling the store and speaking to salesman/woman? It's like pulling teeth to get help. Not to mention you have to give so much personal information when only 1 or 2 forms should suffice. I'm so done with having to deal with incompetent people. read more

Geek Squad has the worst customer service ethics. Thanks for nothing Hunter! Make an appointment to pick up my new laptop I bought. I wonder how many of you are just sitting in the back room but you can't take a walk in for a pick up. Ridiculous. Sales team was great! read more

Let me start out by saying that I purchased a new LG 85" TV through the site and came out to the San Tan store for an issue with the included accessories. I met with Joe Baca in Home Theatre and he was patient and professional when hearing us out and he quickly went to work to fix it. Deb Witz, the stores Experience Manager came by and asked what she could do to help. She was fantastic. We found a solution and they both did everything to make it right. I received a call from Grace with Customer Service and she was amazing. A few days later I even got a follow up text from Joe who just wanted to check in to make sure everything was made right, and it was. I will DEFINATELY do business with them again. Thank you Joe, Deb and Grace for all your support. read more

Maybe the worst Best Buy in Az, stay away. Drive 40 mins to pick up a tv that didn't have a remote. Then the manager wouldn't even honor the discount so I could buy another one. STAY AWAY read more

This is a great place to fulfill all your electronic needs, excellent and helpful staff... and if they don't have it in stock they can order for you read more

Best Buy - Gilbert - Electronics Near Me - Gilbert, Arizona

Was hoping to leave with a laptop and had planned on using Affirm for the payment plan. Guy comes over to assist and asks me what my budget is, I tell him I wanted to stay under a grand. He then shows me laptops I'm not a fan of and after taxes and such, the totals would have fallen over the bracket of my budget. When I let him know I was using Affirm to pay for the laptop, his face changes and he gives me some BS about he can't process the payment if I'm using that, and he may not get a commission. I said to him, well that's not cool. I normally carry a small amount of cash for tipping in the event I run into these types of circumstances, since I don't have an issue tipping, especially since they took the time out to help me. He goes and asks one of the other guys and confirms he won't get a commission and apologies and disappears. So not only was he offering me something within my budget, he runs off because of the lack of commission he would be getting but missed out on a nice tip. Good going guys. I won't be buying at Best Buy for anything. I guess someone else will be getting a nice tip. read more

If you're ordering an Apple laptop, order direct through Apple, not Best Buy. Ordered Sunday evening online and the order showed in the app it was placed Monday Dec 1st and said it would be ready for pickup Saturday Dec 6th. Kept checking the app which never showed any update. Called Saturday Dec 6th to check on status and sat on hold for 45 min just to be told it would be "ordered the next day". Best Buy never placed the order after 6 days from placing the initial order. Two days later on Monday Dec 8th after calling customer service they sent an email stating that if the laptop doesn't show by Dec 20th I can ask for a refund?!?! If you are in need of a laptop can't stress enough "DO NOT ORDER THROUGH BEST BUY" Customer service has gone down hill both phone and in person. For Apple products order direct from Apple as Best Buy is un-reliable and has horrible customer experience and support! They don't even deserve one star!!! read more

I bought a fridge for our new built home. The fridge arrived a few days later. However I came to realize that Best Buy uses a third party delivery company which came in to install the fridge and damaged my new floor in the process. The guys left the house in a hurry and by the time we realized (not a minute after) they were gone. I called Best Buy only to tell me that they did not have a phone number for that company, only an email address and that I, the customer that spent well over a $1000 on the fridge would have to contact them. So much for customer service. I emailed the people and about 3 days later I get a reply and the guy asked if I wanted like $400 so I could fix it. I said no, I want you guys to fix it since you damaged it and was sure $400 would not fix the damage. He hired some guy and did a horrible job and half assed it. I then been calling Best Buy for over a year now even asking for their corporate number and no result.. This is what the floor in front of fridge looks like in our Brand New built home.. I have had issues with Best Buy in past but this is a new low... I def would not recommend anyone to buy from them. I'm even considering taking this to court as now my new house looks like trash on this part. read more

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My fairly new Apple laptop decided to stop working a few days ago and I went to Best Buy to try to get some advice and possibly get it fixed. The level of disrespect I received from the staff members was actually shocking, and it wasn't even the right information. The device simply needed a reset/update and they were trying to force me into a situation where I'd be spending hundreds and not have access to my laptop for weeks. Do not go to Best Buy or at least this location if you have an issue, check YouTube or Google before you waste your time and money dealing with them. read more

Horrible customer service, phone service was equally as terrible. Did not resolve my issue which ultimately In cancelled the order and went to Amazon. read more

Had a positive experience at this Best Buy when visiting for the first time last week. It's been some time since I've been in a Best Buy and I appreciated the space and the organization of the merchandise. I was looking at laptops and picked one up to see how heavy it was, which triggered an alarm. That was a bit embarrassing as everyone in the area turned to me and there wasn't an employee in sight to help turn off the alarm so it drove customers crazy for a good 10 minutes before an employee finally came over. Otherwise it was a good experience. Clean store. Simple and friendly checkout process. read more

Kenny greeted me and then sorry if I got your name wrong, Fabian helped me pick up a new printer. I know I can save $on Amazon or other sites, but this location is the best! Thanks guys,, always very knowledgeable read more

Just left and the service from the management down is absolute garbage. There was one guy who tried to be helpful but was corrected by his manager. Long story short after a tone of wasted time they won't consistently honor the warranty they sell. Regardless of what they have said in the past or what I showed them in my purchase history. I talked with 2 "managers" and one of them just got mad and started escalating. This is why brink and mortar places like Best Buy are struggling. If I wanted zero service I should have just bought online somewhere for cheaper but I thought going to Best Buy meant they'd support me if issues arose. Wrong. Avoid this place. read more

Was interested in looking at the Asus ROG Ally. The one guy who appeared to be working in the computer section went out of his way to walk away from me. No greeting. Nothing. I eventually found them but no clue what you were selling the refurbished ones for. read more

Best Buy - Gilbert - Electronics Near Me - Gilbert, Arizona

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Maybe one of the worst Best Buy's for customer service just asking them hey do you guys know when you might potentially get more Pokémon cards in I was told to check on Tuesdays and Fridays cause that's when the truck usually comes and the person just keeps saying nope nope nope just gonna say nope I'm not telling you the truck process like is this how you treat customers nowhere in there was I asking to know about the process? I was just asking if you guys know if there's Pokemon products on your guys truck that I'm trying to buy product I get this is probably the number one thing that people are buying from Best Buy right now because no one cares to buy overpriced TVs when they can get it from Sam's Club or Costco for cheaper. But my God just asking about product shouldn't illicit a response like that and then on top of that for them to try to push the Best Buy plus and say if you're Best Buy plus member you get pushed notifications when we get stock in like I already have a Best Buy credit card why do I have to pay more money so I can get their inventory numbers just another cash grab because Best Buy is slowly going under. And don't bother calling the phone number. You just get sent to a call center somewhere and they don't know actual stock ever inside the store. Best Buy used to be a great store now it's just a shell. read more

I love this store! Very helpful staff, well-informed Geek Squad who work quickly, are friendly, and very computer knowledgeable. I have never found lengthy waits for service, and they actually offer to accompany you to what you are seeking! Best Buy has great prices and is always well-stocked I won't go anywhere else for my electronic needs.. read more

Evening from one P-off yelper!! GRRRR..... If you have read my earlier reviews I have been moving and so far everyone has been amazing from my movers- MODERN MOVES to my cleaners- ELITE MAIDS and the property mgmt MOSAIC. My neighbors are sweet and my age SHOUT OUT TO ELLIE, I have been invited to play cards and one neighbor even offered to make lunch for my moving team! Did I choose the right place or what!? :) TONIGHT I was excited to pick up my new 65 inch Toshiba TV that was on a great deal at Best Buy. I live 4 miles from the store so decided to swing by and pick it up tonight...BIG MISTAKE. After sitting for 10 minutes with 5 cars in the parking lot I was a little annoyed but disclaimer they DO say give them up to 10 minutes. Busy employees? No problem I have a new Honda CRV Elite LX with great air conditioning and great tunes to listen to. Get a message to my phone they are coming out, have my code ready and trunk open! YEA! The young man employee comes strutting out chewing his gum like a madman and carrying his phone. Being the friendly yelper I am, I thought I was HILARIOUS and said "That doesn't look like my TV!" Of course he didn't think I was as funny as I think I am and he grumbled that he was there first to make sure I had room. I had a few things in my trunk but there was PLENTY OF SPACE to fit the TV and my back seats were down and prepared. He barely looked in my said it wouldn't work! I was confused because there is obviously enough room and he said he can only bring it out if the TV stands totally up in my vehicle!! I am 62 and have had more junk in my trunk than most people so I said since when?? I said I have had plenty of TVs and some from Best Buy and no one has ever told me that and always loaded them with no problem. THEN he said... "OH, it is just THIS BEST BUY that requires it" LMBO!!!! THIS best buy only in America?? HM....It is 10 minutes until his quiting time and I KNOW when someone just doesn't want to do it! I said this is the only vehicle I have and he just stared at me chewing his gum. After complaining this is ridiculous he then "offered to HELP ME load it if I really wanted him to!" WTHeyDey is going on here?? A minute ago he wasn't "allowed" to load it and now he will "HELP ME LOAD IT??" As you know from my prior postings I had a heat stroke while moving and have some paralysis on my right side which is obvious by my droopy face and limp! I am not lazy but it is not MY JOB to do YOUR JOB and help you load my TV that you changed your mind about loading! GRRRRRR!!! So frustrated by this point that I said I guess I will have to cancel my order and get it from a different Best Buy. He actually raised his shoulders in an I DON"T CARE TYPE OF ATTITUDE and said "Okay" and walked away!! REALLY?? GRRRR...... I drove home FUMING and sad that now I am spending the night in my new place again without my big TV so I went thru McD's for a 99 cent cone to cheer me up! :) Now I am on my laptop checking the prices if I cancel and re-order from another BBuy and YEA! Same price still! But WAIT!! What does it say under the price?? (SEE PIC) We DELIVER FREE!!! No flippin way!??!! Mr too busy to help me and bring out my TV so he could get off on time NEVER offered me delivery!! Customer Service DUDE!! If you deliver FREE why would you not tell me that and offer to help me get it set up for delivery? OH YEA I KNOW WHY.... He was off in ten minutes! Silly me!! I can see by other yelpers they have had the same issue with the lazy employees from this store at closing time and shooing everyone out! Since they are now closed I will be reaching out to BB Customer Service tomorrow (NOT at this Best Buy!) seeing if they can help me. Right now it says 11SEP which is only a week away, but I truly feel I should get my TV sooner....well unless it is an 8pm delivery time!! LOL! Thanks for listening and as always I will follow up with names, badge numbers and blood types from the call I make tomorrow! Here is to being able to read my yelps on the big screen soon! 8pm so I gotta go! tee-hee read more

Best Buy - Gilbert - MY purchased TV - Electronics Near Me - Gilbert, Arizona

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I like shopping. I like being able to go into a store and see an item, look at different models, ask questions and, if needed, get immediate support. It saddens me to see stores go out of business (think CompUSA & Circuit City) while online-only retailers flourish. So, I do my best to support my local Best Buy, but boy do they make it difficult... Being that I purchase many electronics, and am upgrading the house as well as equipping new small business, I was recommended to purchase the Best Buy Totaltech protection. Large yearly fee and, so I was told, amazing support benefits and extended warranties! So, it just so happens I purchased an Epson 4760 printer in January. Come December the Magenta cartridge is no longer printing. I go online and chat with a support representative where I am walked through numerous steps to try to solve the problem. The rep determines that I need to take the printer into the store. We make a Geek Squad appointment (only available time is days later). I show up to my appointment on time, knowing that I have a kid's school concert to go to. Upon being called, I explain the issue only to be told that I do not have coverage because I didn't buy the extended warranty. I explain that the online rep said I am covered under the Totaltech protection. She proceeds to print out the old receipt to educate me that I do not have coverage and that since it is past the 30 (or was it 60) day manufacturer's warranty I must contact Epson. She would not offer any assistance nor understand that I had some type of coverage. Frustrated, I left the store. On my way to the school, I called the Best Buy support line. A dumbfounded rep explains that I should have been helped at the store, Specifically, her words were, "they know never to turn away a Totaltech customer. At the very least they should have offered to repair at a discounted rate." Ugh! The rep asks if I would like a follow up call from store management. I say yes!! She carefully takes notes, reads back the case, confirms my callback number, and explains that I should expect a call within twenty-four, at most 48 hours. That was 5 days ago. Another experience was bringing in my iPhone for a Wi-Fi connection issue. This store came up as the next available Authorized Apple Care location, the actual Apple Store around the corner was running a week later on appointments. Anyway, the rep looking at my phone says they will have to send it in, and more than likely "they" will send me a refurbished replacement phone. Then whispered, "I would just go to the Apple Store." So, I literally walked out of the Best Buy store, walked around the corner to Apple, signed in and within five minutes a rep found competing VPN services, turned off the Verizon service and I was back on Wi-Fi! Then let's not forget last Christmas. I ordered three high-ticket items for curbside pickup. While waiting in my designated spot, at least twice, yes twice, a Best Buy employee attempted to deliver a very expensive item to the wrong vehicle!! We were also approached about an item we did not order! This prompted me to keep a sharp eye for my items lest I be left without! As soon as I saw the cart with similar items I opened the door, told the rep those were mine, he proceeded to load my car and walked away. Not once did he ask for a receipt or an ID. Fortunately, they were my items, but I was shocked! Even the local grocery asks to see my ID before placing $40 worth of groceries in my car!! Can you say clueless?? I for one may even shed a tear when Best Buy goes out of business, but unfortunately, it will be their own undoing. Sad. read more

A solid 50/50 mix of employees, half of which are knowledgeable and the other half who don't know Jack. Best Buy seems to follow the standard electronics store business practice by just mixing them in with each other in the same department. If you have a little bit of knowledge and know what you want, but have just a few questions for an employee it doesn't take long to figure out who knows what they are talking about. One guy will tell you about the product in detail. The other guys will just mumble something about it being a pretty color. I feel sorry for whosever parents or grandparents get the latter, cause they won't know it. This being said, their prices are good, but a lot of what they have on display in the computer department isn't in stock and I was told on several items they didn't know if they were going to be restocked. So pull the dang products off the shelves already! No wonder online retailing is winning. I do like being able to go in and see things in person before I buy, but it's hard to buy things if they don't have them in stock. read more

I went to Best Buy today to find 2 surge protectors and glass cleaner. I was welcomed by Rich at the front desk and an employee from Home Theater assisted in finding me a cheap but reliable product. Gio at the front check-out area was splendid as well. Overall, wonderful store and it was a quick process of finding what I needed! Thank you! read more

Best Buy - Gilbert - Items I Bought - Electronics Near Me - Gilbert, Arizona

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5/5 for online price matching and pickup 0/5 for using the security beep as I'm leaving to pull me aside and try to "save you $17 if you pay $50 for a membership". Your chance to upsell is at the register, not stopping people for security reasons to sell you something. Learn how to ethically sell, Dennis. read more

The dude at the door that greets everyone should be trained as a Walmart Greeter - just makes me want to turn around. Never needed any help waking into a store and I think a simple hi is best served - I was there to pick up an item and there was a passage way direct to order pickup area and the Geek Squad - I knew where I was going and I had paperwork in hand showing the greeter who would better as a security which I think is his responsibility- I'm not coming back to this location until he's gone read more

First time ever writing a negative review. I will never purchase anything from Best Buy again. Paid for delivery and install of TV. The installer didn't show up on the day of the appointment with no call. They tried to come the next day after I spoke with Best Buy and the earliest they said they could do was the next week. Went to just go pick up TV from them directly and couldn't find the TV. Sent me to other location where I couldn't pick up because they had to deliver it. Two days later finally got the TV delivered. Had an appointment the next day for install that was once missed with no notification. Cancelled the install service for refund and have yet to see the refund. read more

So I want to be clear first and foremost that the staff here is very friendly. The selection is decent, although not great. I bought a laptop here for a little over $1,000. It did not work correctly. Power issues. Wi-Fi connectivity issues, trackpad issues so on and so on it was a lemon. I took it back in And exchanged it for one of the exact same type. Thinking there can't be two in a row. How wrong? I was. After a few days of messing around with the second laptop I took it back in and returned it again. This time asking for my money back as I'd like just purchase something different and do a little bit of research. Come to find out, although they did end up issuing me a refund, they will only do it in the form of a check in the mail. That could take anywhere between a week and 3 weeks to get to me. This is a ridiculous policy and extremely inconvenient for the customer. Compile that with their short window for returns. I think this all just equals up to Best buy being greedy and not wanting to stand behind what they sell. They make returns extremely difficult. Better solution would be order online from Amazon. Super easy returns cash back in your account super fast. Go on NewEgg. Do something else. But avoid Best buy. I will also say this is a corporate policy and does not directly reflect this particular store. I will say it this as well, however the manager really didn't seem inclined to try to help in any way shape or form. At the end of the day what it all boils down to is it is a risk to buy things from Best buy however, it is safe to buy things from Amazon. Best buy learn a lesson from Jeffrey bezos and I cannot believe that I'm saying those words. read more

Unfortunately have to give a bad review here as I've been sitting here for approx 45 minutes at Geek Squad which is way understaffed 1 person working and people sitting here longer then me so far waiting to be helped. This is a warranty issue with an item I purchased. Time is money for a lot of people might want to hire more help. read more

Value, Geek Squad is excellent; open box are a great deal especially if you are looking for TV and laptop

Waited a long time for someone to assist , someone paged and we still had to wait a long time even though there were many in blue shirts walking around. Finally a tall man came to help with e-bikes and we couldn't sit on it to actually see how it would fit and for comfort even though there is a sign that said to ask anyone in a blue shirt to sit on them. When my husband said I guess you don't want to sell one, the young tall man said "nope". He didn't know the height of the bike and was no help and acted like he didn't care. Terrible service!!! read more

I'm disgusted with the heck service that JUAN provides on my check out. I just moved in the area and purchased two 55" TVs and HP laptop and beat headphones and few other items. And he had a horrible attitude and wanted me to go located you helped me in the tv instead of finding out himself. I am not here to spend my money to work for Best Buy. If I didn't REALLY need the items today I would have left every I will ever purchase from this store again read more

Bought a new laptop 11/21/24 in Gilbert AZ best buy. Left it and the old one for a simple data download. It's Monday 11/25 and still waiting. Called three times was disconnected all three times. Finally got through and they're still working on it. Horrible system to reach a person, and every single person did not have any idea what was going on. Extremely disappointed in Best Buy and do not recommend using them again. read more

We placed an order for a refrigerator. Should have been a basic service, the item was damaged so they had to make arrangements for a new one. Things happen. We made arrangements for a replacement and It was down hill after that. We had originally wanted the doors moved to open on opposite side with the original order the customer service rep assured us that would be taking care of on the second delivery. When we inquired about the doors to the driver he said no I am not, " You will not hold me up ! " do you want this one or NOT ! When we tried calling customer service that is located in a different country that was no help, hopefully 3rd times a charm. Now we have to wait and make more arrangements to be home for this service. Best Buy is no longer the place to go for ANY needs for your home. Marta.1016@gmail read more

Geek squad is.. awful. Told me 3-4 days. It's been day 8. I've gotten one late through 8 days. I called on day 7 to finally get an update & they barely started touching it. I actually walked in; in person to check on the pc & it took them 45 min to even look at me & ask me if i needed anything. Completely awful. Worst customer service. I'm also a bestbuy membership & I pay for this... for what??? Gonna cancel my membership now & discontinue going to them for things. Mom & pop repair buisness are more welcoming & actually efficient. Waste of time & money this was. read more