I upgraded mine and wife phone based on promotion and they took the old phones 6 and hand us the new 7plus phones and said in the next bill, you will see the adjustments and the trade-in fee for your old phones...basically over 6 months and nothing happened and when you call VZN service, they give you 1 month return and tell you will contact the store and resolve the issues. Finally, I went back to the store and a informed that there was no promotion then and we did not take your old phones.. This is a ripping off, may be was done by the sales person or they play the systems.. Be careful if you ever do this, better search around or do it directly through VZN or apple if you do apple.. Happy to explain more.. read more

Two consecutive customer service bombs at the store down the street (power road, don't go there!) were quickly and easily solved at this (Val Vista) store. Great service, with a smile instead of a condescending attitude. Refreshing. Thanks. read more

This was by far the worst experience I have ever had at any Verizon store. The young lady who assisted seemed a bit flaky and acted like a used car salesperson.She gave me incomplete/incorrect information and continually tried steering me to the most expensive options. I will NEVER go back to this store. read more

The store is always crowded which means long times waiting. The wait is exacerbated by the fact that the representatives are slow because they're as bad as used car salesmen. I went in to buy a phone, cash. But I couldn't do that - I had to say no to a bunch of upsells. No I don't need a $50 case, no I don't need a $30 car charger, or a $15 USB cord. If I did, I would have told you, or picked it up while I waited 15 or 20 minutes to talk to you! If they just did what the customer asked, the lines would go quicker. read more

Just had the worst dang experience at this location. I was waiting for my turn and watched an employee impatiently bark at an elderly lady who asked for help using an electronic. I brought it up to one of the other employees and he said, "That's the manager, he's handling his business." WHAT?? It was now my turn so he asked if I needed help with something but I was so distracted by the way this lady was being treated that I failed to respond. He then said, "I'm not dealing with you" and left. I went up to the manager in front of his elderly customer and asked him to be more patient with her. He said he was. What a joke. I told him he lost our business and walked out. I was going to purchase two new iPhones and switch from AT&T. Not anymore. I wish I had gotten these jokers' names. The manager is a bearded Caucasian guy and the employee is a Hispanic guy with a mustache. Don't go here, they treat their customers like garbage. read more

Horrible customer service. Extremely rude, unfriendly bunch they have over there. I called on behalf of a friend of mine and the arrogant young man who answered the call had complete condescension in his voice, I felt stupid asking him my questions. read more

Most over priced robbery ever. Go to this location if and only if you don't have anything productive to do the rest of the day. Don't ever sign a contract with Verizon they DON'T CARE about their customers. read more

They've lied to me every time I've been here. First time, they tricked me on a rebate. Second time, made up some weird ass shit that prevented me from upgrading my phone. Go to the one on Alma School and the 60. Michelle, helped me out and got me on my way with a new phone in about 45 min. read more

I've been to this store numerous times and the service was ok....then I met Rob.. This guy is the best!!! He was so easy to work with, and he made getting a new phone a simple process...he found every deal possible for me. I appreciate all he did and would recommend everyone to ask for Rob!! This guy rocks!! read more

I have done business at this location several times but just wanted to say today Courtney spent a long time with me learning how to use my new phone certainly appreciated it she was awesome and very patient thank you read more

Horrible company!!! All we have gotten from them is the run around and no one has done anything. 15+hours on the phone with corporate and nothing!! read more

Stephanie does not know what she is doing. My fiancé and I walked into Verizon and she quoted my fiancé and I a completely outrageous amount to start up a phone plan and told us there was no iPhone 6s+ available and come to find out she was complete wrong and just didn't even want to check. Thankfully Matthew was there to help and get us the best deal possible and walk us through whatever we needed. read more

I had been planning to keep my iPhone 5s forever, because I hate change that much, but in less than 24 hours, the home button stopped working, subsequently the microphone malfunctioned. I went to Verizon indecisive about what phone I would get next. Dave approached my husband and I, and discussed the pros and cons of each new iPhone out. Let me tell you, this man had the patience of a saint because like I said, I'm indecisive. He took his time, and I never felt rushed. He was very knowledgeable about technology and the company. We felt very comfortable around him and his great personality. He is definitely an asset to the Verizon team. We will definitely be returning to this location. read more

Horrible customer service and knowledge. Were unable to convert data from old phone to new. Had to go to Best Buy, in which they were all very helpful and quick. Have had service problems everytime that I have visited this Verizon store with multiple employees. read more

Courtney is amazing and great customer service. Did not have to wait and very honest and she helped my husband and me with such sincerity. Awesome experience. read more

I was greeted by a nice man but with three sales people standing at the front door I still had to wait for somebody to help me! It wasn't until I threaten to leave that they gave me to somebody who I wished I had left!! I came to pick up my new phone and when I was finally called it was by my wrong name which I pointed out and she still did not pronounce my name correctly even after I corrected her she just kept giving me the LOOK!! She really didn't help me set up my phone she said it wasn't permitted anymore and I can just go home and use the Wi-Fi!! Nice attitude!! it wasn't until I took it to the Verizon store on Williamsfield Road did I get the assistance I really needed even though they didn't sell me the phone they helped me get it set up!! I Recommend that if you need a new phone buy it from the new Verizon store on Williamsfield rd ask for Eric or Jaimie!! read more

Yes...believe it or not I must say that it's been a great experience each time I've had to go to the Verizon Wirelss store! Coming from New York, I can tell you the Verizon stores were less than "good"! After moving to Arizona four years ago, this Verizon Wireless store has been excellent to deal with it! I've taken phones in for service, paid bills and purchased new phone equipment. So far...so GOOD. read more

Had the best experience walking into this store. I had a lot of questions/concerns regarding upgrades, data plans. After going into detail what the best plan for me was, I not only saved money but left very happy. I will definitely be coming back! Make sure to ask for, Chris K. he is very helpful. read more

Went to sand club first their system was down, they sent us to the verizon store, went in to get a phone for my daughter, got great service from a guy named Ricky martan. They stayed after for half an hour after they closed.i would highly recommend this store, it was definitely a five star visit. read more

Cortney is the best great customer service, she new exactly what I was looking for in a phone and what phone would for me.she simply the best.SD long as their is Cortney u will have s Verizon customer. read more

Enrique was great, has been managing my business ever since I met him a year ago! Knows his stuff and always gives the best deals possible. If you go this is your guy! Would be 5 stars, only issue is that I've been in business for 5 years and finally found someone I like!! read more

I have been to several different locations and by far this one is my favorite. I am the owner of a commercial account with Verizon. I have probably around 50 total lines if I include vehicle tracking. I even have an account manager even though I don't know there name because they have never introduced themselves. If I actually used my account manager I would probably get a better deal but to be honest I like the staff at this location so much that I would choice this location over my account manager 9 out of 10 times. I probably visit this location 2 -3 times a month and I always feel welcome. Unlike some of the other stores I have never felt like I was a burden. I even one time came a couple minutes after closing and they still helped me. I cannot say the same thing about the store on Power and US60. All of you at this store make me feel happy to be with Verizon. You all are awesome keep up the great work. Thank you read more

I am so disappointed with business' that continue to raise rates, nickel and dime their customers, do not reward loyal long-term customers, offer new account deals, etc. I had an account for many years. I never fully understood the billing statement, never received loyalty rewards. In June I switched to a competitor because the deal would have me paying $59.00/month less for the same service. The new offer was a little time offer so I-asked my techie son to check out the differences between my old plan v. New plan. No essential difference for provided services!! So I signed up for the new plan and ended my plan with Verizon. Verizon billed me for a full month of service even though I had already paid for my first month of new provider. Verizon's motto must be stockholders come first; and, customers exist to make Verizon rich wirh a capital R. read more

Fixed my xbox one. They cleaned it for free because slight misunderstandings. They rather not charge have come back and tell my friends about them how they treated me fair. read more

I went into the store to get upgraded to an iPhone 7 and take advantage of a promotion they were offering for an iPad as well. I made an appointment online so when I came in, there was no wait. The rep that helped me knew nothing of the promotion but I proceeded anyways because this has happened to me before and by going online and getting help through their customer service team via chat, everything was resolved. So that's what I was going to do. Anyways, he knew nothing of the promotion, set up the iPhone 7 right away with no speed bumps, but when it came to the iPad, he "had to" put it on it's own plan because it "wasn't compatible" with my current plan. I am on the single smart phone plan. Why would adding an iPad not be compatible? I would still only have 1 active smartphone. With everything set up, I went home, got online and started chatting with the online team. They were really helpful with setting everything straight the in-store rep was incompetent in doing and even gave me multiple credits for my troubles and set my bill straight. I am giving verizon 3 stars, 5 for their online support staff but 1 star for their in-store total incompetency. I'm sticking with Verizon because they do have amazing service and their online chat support people are the best! Try not to go in the actual store, just do everything online! read more

I've been a Verizon customer for over 15years now and I would like to think that Verizon would value any one of us that has been loyal to their company for that long or longer. Unfortunately that doesn't seem to be the case when it comes to the corporate locations! If you are not in there to spend money they won't give you the time of day!! The last time I went into the Val Vista and Baseline location I needed to pay my bill and I asked one of the employees what all I needed to do to replace my iPhone, since the one in my hand wasn't working. The guy didn't ask me any questions he just handed me a business card and told me to use the information on the card to get my new phone. What!!?! I really had no idea what he meant, so I asked him what he was referring to???.. He told me to call the 1-800 number on the card and they would tell me what to do. I seriously has to leave because I was so upset that I didn't want to make a scene... I just left peacefully..I will never do business with this store again!!! I hope that others learn from my experience as well. The next morning I was at San Tan Mall running a few errands and I saw a Verizon store... They were kind enough to listen to what was going on with my phone and get enough information from me to let me know that I was still with in my 1yr warranty with Apple. So even though I had insurance with Verizon I didn't have to spend a dime. All I had to do was walk across the way and have Apple work on my phone for a few moments! When it's time for me to spend any money with Verizon I will be heading to San Tan Mall, where I know the staff really cares about their customers. read more

What could be worse then the wait at the DMV? Marry it with the experience of buying a used car and you have THIS Verizon store. Changing my phone plan was nothing less then torture. I waited for what seemed like an eternity on a weeknight at about 4pm. Then when I finally get a customer service rep he kept running to the back "to talk to his manager" about different plans he could offer me and kept trying to get me to buy things I didn't want or need. He told me I was "boring" for not wanting a tablet....excuse you?!? And that I should pay for my husbands cell phone plan too...here's a tip for you buddy.. mind you're own F*ing business! I know this is going to shock you, but after all was said and done, the cell phone plan he set me up with was still wrong. I called customer service the next day, got an awesome representative that took care of everything in less then 10 minutes. Moral of the story, avoid going into the store at all costs and call Verizon directly if you can. read more

What a joke I walked in there and there was 20 people. I was not greeted at the door I simply walked out. I have had the worst luck with Verizon stores never do they assist. It seems every time I have trouble they ask me to go home and do it online. So much for customer service I wish there was more options but I guess were stuck me in the other 20 people sitting around waiting to get helped read more

Just purchased a new phone with the tempered glass protector and phone case and unfortunately it still shattered the glass after a small drop. Spoke with customer service over the phone and they started that the store would be more than able to exchange the phone since it was within 14days. Unfortunately that was not what happened at the store. They just have me a simple no without any other explination than using a broken tv as a reference! Seriously that it's just bad business, I work as a manager of a restaurant and if a guest isn't satisfied with a 100$bottle of wine they order I don't tell them oh sorry your stuck with it. I go out of my way to make sure they leave happy and come back again and again. But I will never set foot in this store again they will lose a customer for life. Hector the "manager" was very rude and uncompromising, has no solutions to my problem and tried horribly to explain how their business works which is obviously treating their guests, the people they make commission off of and pay their fucking bills, like shit. read more

Absolutely horrible. They like to act as though the are an Apple store with tablet check-ins and such, but they are incompetent. My first experience there was not good, but went back today because it was close to my office. Told the gentleman who checked me in what my issue was. He told me it would be a 10 minute wait. I sat and watched as sales staff took their sweet time. Watched as two clients who checked in after me left because it was taking so much time. Finally after more than half an hour someone came to help me. As soon as I started to explain what I wanted to do and needed help with she told me, "Oh, we can't do that here." Why was I not told this in the first place! And secondly, the store nearer to my home said they could help me, this location was simply more convenient, I thought, to my office and my work day. Horrible service and a staff that appears not to care. And can't get the time back in my work day, but will certainly never be returning to this location. read more

This location is full of very competent, helpful employees. I had the worst experience with another Verizon store nearby and they swooped in and saved the day and didn't even have to work too hard at it. I will never go to a different Verizon store again. read more

What terrible customer service. I purchased a charge cord for my iPhone yesterday. It was too long and made with cloth. I went to return this under twenty dollar item with the receipt. When I arrived, I was greeted with "just a moment". Twenty minutes later I was told the people are busy. I replied with "I just wish to return this one item" while observing many techs listening to problems with their customers devices. I finally went to the counter explaining this is a simple transaction . "Oh, you are next in line"! Ten minutes later I stormed out the door with my receipt and purchase still in hand. All I can say is that this was "Terrible Customer Service.. " No service. I will never return and tell all in this area to not buy at this location! read more

Sales rep lied to me about a promotion requiring me to buy $200 worth of extra product. I confronted him, and he lied again. I later confirmed they were lies when I contacted Verizon customer service. Either there is no integrity in the way they treat customers, or management is putting too much pressure on reps to make numbers, or their hiring procedures are terrible. I, the silly customer spent $200 more than I had intended. read more

Verizon has a known issue with their service in my home, we have lived in the home for 11 years and never had a problem with the reception until 6 months ago. Verizon will be replacing the equipment that has failed in late 2017 or early 2018, in the interim Verizon has suggested we pay for a landline and refuses to provide a device to boost the signal in our home so we can use our phones while we wait for them to fix their problem! They are willing to let us out of our contract that expires in May 2017, all we need to do is give up the phones that we purchased on the 24 month payment plan which we will own in May 2017. We have been loyal Verizon customers for over 12 years and now they have no empathy or concern for us as their customer. It seems that Verizon only cares about you when they are sealing the deal. We have even attempted to reach out and contact their executive relations team without a reply so my message to the consumer is buyer beware. read more

I can't really complain about the customer service here...but i was there twice yesterday. So inconvenient after a long work day!! I bought a combo home cable and car adapter back in February...and by July or Aug the home cable was in perfect shape, but mysteriously not charging my phone. So I took them back and they exchanged my cords without a question. Here we are in Sept and my home cord is doing exactly the same thing. My car adapter works fine. I took it back and I get a song and dance from a short Hispanic dude...that it MUST be my phone input site. I need a new upgraded phone. I don't want that hassle. So I take it to a "Fix it" cell phone shop. He looks at it and my cords and tells me..." your phone is fine..it's the cord. Tell Verizon they are full of sh**!" So I go BACK to Verizon. Got Stacy...and she exchanged my cords. But told me "Its the last time". Today my phone charges just perfectly. Its the dang cord VERIZON!! If it was an old cord I would understand...but surely for the price you charge...they should last longer than a few months plugged in at my couch. Its not like I'm traveling the world. read more

If I could give this place a half a star, that would be too much. Dave was the jerk who "helped" us in his arrogant manner. Nothing he said made any sense about the plans. He told us they were running a "good deal" saying that the samsungs, moto and pixel phones were 10$ a month...sounds good right?..Nope! We get to the part to sign papers and the samsung 7 edge is magically 20$ a month. And during this whole encounter he turned away from us and yelled at this other woman for turning the music speaker down. Who does that?! Literally lies to customers and yells at them? Seriously?! read more

if you could get zero stars!! i hate all the verizon-period! i get it, its a job that pays the bills and puts food on the table, you fkrs sell the numbers to telemarketing! you could at least wait till one is out of contract! read more

There is a reason the internet is replacing these guys. I hate being hassled by the salesmen telling me I need certain upgrades when I know I can by them cheaper elsewhere. read more

This store is a friggin joke. The staff is a bunch of mongeloid retards. The sales representatives will say anything to close a sale. Even offer you discounts and free crap that will just magically appear on your bill and you'll have to pay for regardless. Oh is your phone a buy 1 get 1 free? Its your lucky day cause you may in fact still get to pay for the free phone! On you had a mail in rebate?! Oh my goodness your mail in rebate doesn't exist now or you never got the paperwork to do it!? Oh Lucky Me and Fantastic Joy!! Is your sales rep named Brock?? Cause now you've won the jackpot, this dude will make up a bunch of false lies to get you to say yes to discount and sales and all the amazing free and fun things you could ever ask for and than in fact it means you get to pay for all the garbage, than have to may for more garbage to cancel stuff you didn't want in the first place, and than when you have questions and concerns on why your paying somehow for 4 lines when you only needed 2 the rep just disappears.... Verizon Wireless is a bad bad joke. Their customer service is a joke on the phone, on the online chat system, and ten times worse in store. I wish any and all of you the best of luck dealing with this sh#t stained eyesore of a company. read more

I came into the store after talking to customer care on the phone who sent me a text with a great quote for two phone lines . I showed Nano the text and he said since it's Black Friday he could get me into something better so he walked away and came back with a quote a few dollars cheaper. What he failed to mention was the total cost of the monthly bill and that when you buy the iPad it's a two year contract . Total dishonesty was what I got from this person and when I got home the receipt read double the amount quoted so I tried calling nano back from the number on the business card and the number was disconnected. So I had to drive all the way back and spoke with Derek the manager who in turn did absolutely nothing for me . This place is a total joke and I'm totally disappointed in Verizon because nobody can give a definite price on the phone and in store . I have been a customer with Verizon since it was air touch back when they had pagers what a total disappointment after so many years . Where has the customer service gone for loyal customers ? read more