excellent service. Kenny is your guy. you need help? he's got you. He fixed my laptop in minutes. Stuff that I couldn't find in google. Go figure. Super nice and very helpful read more

They helped me with an infinite looping blue startup screen. They backed up my hard drive and gave me an external hard drive to put my stuff on because it was cheaper for me to do that rather than replacing the internal hard drive. They're great and the guys there should be compensated well. They're talk to you with respect and explain everything very well. I'll be back shall another device needs attention! read more

I started using computers using the old DOS operating systems in the mid 1980's, but could not figure out how to get both of my laptop computers to power on. I brought them in the store and met Kenny and he went to work on them. Kenny had both up and running in no time. He explained a lot of things to me and we had a great conversation. I could not believe he said no charge. I said if I had a need of his servicing in the future I would be back. I am a satisfied customer and recommend Bits N Bytes computers! read more

I was in trouble while working on a big project, then my computer crashed during a Microsoft update. Mike came to my rescue. Perfectly fixed and added a software fix so it won't happen again. I will all be a customer, Mike. read more

I have ALWAYS had good customer service with these guys, Larry and Derek. They help trouble shoot my computer and, last visit, didn't even charge me a dime! GREAT people. I go here for all my PC needs. Dr. Regena read more

Could not be any happier. Best service from Gary! He came to my home and had both of my computers up and running in no time. He removed the app that was blocking my work application on both of my computers! I will always use this company for all my computer needs! read more

I had my laptop cord become too loose. I took it in thinking it was my charging port. They told me it was only the cord. They ordered my cord and I got it the next day. Honest, affordable, and quick. read more

Extremely expensive...As they may do good work you'll get ripped off in the process, try like 110% mark up.... Sorry but no labors worth that! read more

They are very knowledgeable and helpful in the computer/tablet/cell phone line of business. I have no problem with their work I will definitely go back again and offer my endorsement of their business. Thank you Bits N' Bytes computers. read more

My Dell laptop screen went blank. Took it in and he knew exactly what was wrong. Pop off the screen and he happened to have a replacement in stock. Fixed within one hour. Definitely would recommend. read more

Took my notebook computer their for a new fan. They got on it quickly and at a reasonable price.

Nice and knowledgeable. I like to use these independent business when ever I can. I am not a good computer wizard, therefore I need a place like this! read more

Stopped at the Mesa flea market and spoke to TJ. He gave me a lot of good information about the shop on Apache Road. So I brought my computer to them for a free diagnostic. After leaving my laptop there for a few hours I got a call with information about what might be wrong, they asked if I wanted to continue on repairing the computer. They kept in touch with me the whole time, letting me know what the issues were and what the cost would be, before doing any of the work. I highly recommend Bits and Bytes for any of your needed desk or laptop computer work. The prices are fair and customer service is excellent. Stop in even if you have a laptop to trade in for one of their fully refurbished units. Good location on Apache Trail , and a nice group to work with. If you can't stop by the shop visit their booth at the Mesa flea market listed on Yelp and located on Baseline Road in Mesa. read more

I decided to shop locally for a solution for my 6 year old trusty laptop, a Toshiba Qosmio. TJ and Tom Watson, Bits n' Bytes advised me to trade out my old hard drive for a solid state hard drive for my Toshiba. Wow. My boot up time went from 90 seconds to 10 seconds. Big success. It's like I have a new computer. And the solid state HD runs very cool: very good for any laptop's life expectancy. They installed the Windows operating system and set up the HD so it was ready to go. The solution was much less expensive than the cost of purchasing a new laptop. So, based on this success, I decided to add a desktop computer to my home equipment, too. I asked Bits n' Bytes what they could do for me. They evaluated my needs, and built me a customized computer to accomodate my video/ graphics/ business needs. Another Wow! I got a customized computer for much less than I would have paid for a new one 'off the shelf' at an office store or online. They installed a solid state hard drive in my new desktop, and once again, am enjoying an almost instantaneous boot up. I've come to rely on them for hardware and software advice now, too. They advised me on how to pick the right webcam, and the right HP laser color printer (even though they don't sell them.) There are some things you just can't get when you buy online that you'll get when you buy from a reputable local company. You'll get a quality product and the sum-total of their experience. They sell quality used computer equipment, too. My advice: give Bits n' Bytes a try. read more

Highly recommended! Staff was friendly and went way above and beyond fixing my broken liquid processor cooling system. I was in and out within a half an hour. Definitely will be a repeat customer! read more

Outstanding service on my Gateway laptop. Was running WAY TOO SLOW. Anthony checked in my pc and provided friendly information. Free upgrade to Win 10 from Win7 AND he said there will probably be one day turnaround and called me by the next afternoon. Please try BnB if you need service on your PC or Mac. Reasonable price on new and refurb laptops too. read more

I had them install a new SSD into my 27" iMac. I purchased the drive on my own and backed it up so all I needed was for them to simply replace it. I went to the business but they told me I needed an additional part that is needed when upgrading to a SSD for older iMacs....I appreciated this because my computer fan would have just spun at max speed, be annoying, and break sooner without it. I also thought it was nice of them because they easily could have done the work I asked for and then charged me extra down the road for fixing what I didn't know would be an issue; however, before the work began they let me know I had a problem with my plan, showed me which part to get, and then did a great job once I gave them what they needed. read more

TJ is amazing and I haven't even taken my broken lap top into the shop yet. But I plan to soon. Customer service goes a long way these days and these guys know how to service their clients! Way to go TJ! read more

Let me start with they gave me a hard time when I walked in witch took the stress out of walking into the unknown. They did a great job very professional saved me a lot of money too I would recommend them to anyone Thank you read more

This place provides unbelievable value and fantastic customer service. I think I've been here five or six times now and I've always left surprised with some really good deal or some surprising information or something that really helped me. I can't give a strong enough recommendation for the store. Bought a used laptop the other day and it was such a good value I came in for a second one today for my wife.Thank you for your help today TJ! read more

The people at Bits N' Bytes really seem to know how to make an old computer work better and restore them to a newer condition. They have low-end, working computers and laptops for a fairly (or a questionably) reasonable price. That said, I believe unless you cannot, for whatever reason, afford a brand new retail computer, laptop or accessory please look elsewhere for your technology needs. I saw an 8400GS graphics card for $50!! $50??!! Sold new, that card is not worth more than $20. Some of their accessories I saw at almost 50% - 100% more than retail price. And don't get me started on selling anything there. If you can't sell your computer parts on Craigslist or any other venue, then you can go there and get 20-40% of what it's actually worth in cash. Go there if you're desperate! I understand needing to make a profit but rip-offs I don't understand in the least. Though with electronic recycling free of charge (some other places do charge/ others don't) And a friendly, knowledgeable staff they still get 2 stars. No need to go to that awful GeekSquad and get ripped-off there for repairs. read more

My laptop was a mess! The store associate was a lot of help :) traded in my laptop got a good deal :) two thumps up!

I am so happy that I found them. This was my third visit and there will be many, many more. They are pleasant and very professional. They seem to genuinely love what they do and they do it well. Their prices are reasonable and they stand behind their products. In this day and age it's nice to find a company that believes in strong customer service. I highly recommend them to anyone who needs to have a computer repaired or wants to buy a refurbished computer. They are great! read more

Got a ad in the mail I believe for this place, so decided to give it a try. Im not a computer guy and they were right down the road which was convenient. I have never been more disappointed in an experience with a service I am paying for. I walked into the store and after five minutes had to greet the store employees, who seemed agitated that I was there. I had an old lap top I was intending to trade in, knowing it probably was not worth much, the employee was quick to point out I had brought in a worthless piece of equipment, and he reluctantly gave me $5 credit towards the work i wished to have done. I also brought in my mac air which I needed cleaned up, and not only was the price twice what was advertised, there was literally no improvement in the computers performance, when they were done working on it. Later that week I called Apple care and , in 15 minutes , they had done more to help me improve my computers performance than $100+ and a weeks time with Bits n Bytes "Mac Specialist". Disappointed doesn't describe my experience, hopefully Im in the minority with my extremely negative experience with this company. I work in the service industry and I don't appreciate getting sub par service, just like my customers wouldn't. read more