Understaffed and slow. It took an hour just to pick up an order. I would have been better off going to the Apple Store.

Horrible Coustomer service they are useless and don't help and help in urgency , lines to be helped are so long and rude as well

Great customer service. Very painless and quick process to upgrade my phone. Would definitely recommend this location.

Decent store and friendly staff. Always are able to give me help when I need it.long wait times sometimes

Monte was very helpful and kind during the transfer and upgrade process, and brought up a good deal on fiber wifi for Verizon in home :)

Carley was great. Very patient with this boomer. I recommend this young lady for all your cellular / tablet needs. Thank you Carley read more

NOT AN OFFICIAL CORPORATE STORE !!! Wanted to charge me $20 for a defective screen protector. Purchased within 30 days. Plus the lady assisting me had a bad attitude. Called customer service and it turns out it's not an official Verizon store. They directed me to the Modesto store which is an official corporate store. I don't plan on returning to this store. Had issues setting up new phone also. Salesman set up someone else's phone at this store. That custcame into store as he lost his service. The after I left the store the salesman called me and asked for my password? Don't go here. Stay away !!! Day 2: After driving to Modesto they informed me they don't cover 3rd party screen protectors and they don't even sell those screen protectors. Now I'm getting wrong information from the main corporate customer service. So back I go to the original store to speak to manager. Ok. Called main Verizon number back and they advised I would be credited for the screen protector. Yay: But now we still have problems as I never seen credit for the protector on my account. Almost a month later I called back. They informed me that the credit is only the $20 for the installation. So the guy on the phone lied to me. Told me I would get credit for the accessory. That's all fine and dandy but,now it's passed the 30 days in store warranty. Now I'm at the process of returning to manufacturer for a new one. If this gets rejected I'll go back to Victoria Wireless. (Aka Verizon lol)What a damn joke. This keeps up I'll go with a different carrier. Total aggravation!!!! read more

Verizon - No adhesive. Pulled right off. Junk! - Mobile Phones Near Me - Manteca, California

My wife and I went into this store for a scheduled appointment to ask a question about our account. We met with Manuel, and after explaining why we were there, be basically checked out and just kept referring us to call Verizon's customer service. Manuel explained that unless we wanted to buy something, he couldn't do anything to help us with our account. This was fine, but he was pretty rude about it. Once he realized it wasn't a sale, you could see him check out. He slumped his shoulders and stared straight ahead and his voice got all monotone and he just kept repeating "you're going to have to call".. every ounce of customer service disappeared and it was pretty funny to watch. So we go home and call Verizon, who directs us to the store! We go back to the store the next day and sure enough Manuel is there again... he's just as dense. Just as "helpful". We eventually just left and I suggested we go to AT&T and see what they could offer us.. cut our bill in half. New phones. Better customer service. Verizon service is good. Their customer service is trash. Manuel has about as much customer service as a potato. Boo this place. No thumbs up. One star because it was clean inside. read more

One of the worst Verizon's I have been to I was planning on switching my iPhone to a galaxy the galaxy phone was unlocked from xfinity mobile. I get to Verizon girl that was helping had the worst attitude and didn't tell me after charging me a transfer fee and switching my phone that the galaxy didn't work at all. I then had to switch back to my iPhone because this store manager is incompetent and girl working there was lazy. The only person I could say that actually helped was the male associate. This store will charge you for work that was not completed be careful! read more

Order an iPhone, it arrived 2 days ago at the store and they still have not contacted me! Very unprofessional. I attempted calling and got an idiot on the phone not connected to that store. The rep was a complete jerk. read more

Location doesn't answer calls or sends follow ups. I've tried calling store since yesterday, no voicemail, requests for call backs through Verizon unsuccessful, and the store phone rings for 5 mins then hangs up. Poor example of how a store representing Verizon should operate. Do not recommend and hope they get new management that actually values a phone call, a phone service provider should answer the phone even when busy. read more

Verizon - Bad service emoji - Mobile Phones Near Me - Manteca, California

Yani...? I don't remember how to spell his name but he is great at his job and problem solving and negotiating w/ me. He was very helpful and I got done what I needed to get done that day plus more for my phone. Very patient as well as I was research on my own while he was helping me out. Appreciate you! And best of luck to you w/ everything. read more

LUCAS WAS GREAT !!Service was great felt welcome explained everything well and super friendly and got me out with everything I wanted

I came by yesterday for a trade-in and was helped by Antoinette. She was the greatest person and helped me throughout the whole process, she also helped me with all the promos/values that were going on as well and set me up with 2 new items plus the upgraded phone! She was amazing and informative, any questions I had she answered and gave me tips on how to use the Verizon app more! I highly recommend her! She made my experience so easy going! read more

Manuel was amazing! He was patient and helped us receive the best and most beneficial plan for us. He went above and beyond for us! We will be asking for Manuel at the Daniels location! read more

We went to change to verizon the guy tried to help us but we didn't have our pin to get into our phone so we agreed to come the next day he would hold the phone and he worked 12-9 we came the next day he was not there the guy said he was off ...what. He said their was no phone on hold and argued about the color stating it did not come in that color even though I said the other guy showed us the phone! He was rude and not helpful at all so we said we would go elsewhere. He did even try to help more it was more like go ahead whatever! Will never go there again! read more

On Oct 19, 2023 we went to the store to upgrade a phone on my account. The employee did a customer agreement @7:40pm and set it up for device payments. I did not want to pay payments on the device so I asked the representative to fix it and I paid in full for the new device in full. A second agreement was done at 7:50pm. Both agreements for the same new device. The employee said they would delete the first agreement. IT WAS NOT DELETED. I am now being charged device payments for a device I paid for in full. I have called and went to the store numerous times to try to resolve this problem. I have been assured that this problem would be corrected at corporate but it has noT AS I am STILL being charged device payments. I do not understand why it is so hard to get a manager from your store to correct the error that was made or EVEN CALL ME BACK!! read more

It's a very long story about a few morons on the phone help line after the Verizon App wouldn't work for me. I spent 3 hours with 2 different people trying to get me back online with the app. Bottom line is that Verizon is so effed up even the employees couldn't get it to work. I even went to the Verizon store in Manteca and the guy just gave up after trying to set it up for me for about 15 minutes. Looking into going back to my old service. Also the new 5G sucks way worse than the 4G ever did. read more

OMG the worst service we have ever had with a sales rep. For Verizon. Avoid this one in Manteca. Rude staff and manager just sat there and let the low level employees be rude to paying customers. Unacceptable behavior Manuel. No stars is probably better but then I couldn't leave a review. Stay clear of Manteca Verizon. read more

I was offered promotion with getting a new Apple 15 plus, and even scheduled an appointment to get my old phone exchanged... When I got in, the rep could not figure out what like of promo I got when O spoke to the original Rep... I explained that my plan is already set n the system, and that I m there just to exchange equipment, but he sent me away, so my time was wasted... Now I need to go again, when his manager will be in to figure that out.., read more

This was supposed to be a simple order and pick up for my convenience, courtesy of online ordering. Had a Verizon rep assist me over the phone on submitting an order for a new line & pick up in store. Prior to making this purchase, the rep confirmed that the store had the phone I wanted in stock at the store. The order was submitted 2 hours before closing. the rep advised that the order should be fulfilled before closing hours. However, if not, then it would be ready the following day, no less since the item is in stock. She clarified that I would receive an email/phone call to notify when the order is be ready for pick up. On 5/8 haven't heard anything yet, I give the store a call around late noon. The rep assisting confirmed that they did not have a status, it would take some time, and was not able to provide an eta for my order. The rep asked that I give the store some more time to fulfill this order bc the store, itself might've been waiting to receive the order as well Again, the rep asks that I wait until the end of the day for the store to circle back to me since it doesn't close until 7pm.. By now I am debating if I should keep my order or cancelling it bc now it's inconvenient for me. Instead, I give them the benefit of doubt, decided to keep my order, and look forward to some kind of update before the store closes.. 8pm - the store is closed & I never get an update. Timeline: Ordered it 5/7 Sunday at 5pm, got the notification for pick up 5/09 Tuesday at 9am, then the order gets cancelled 5/10 Wednesday 9pm bc I was unable to pick it up. For clarification, I chose to order online bc it was convenient for me due to my schedule & availability. I had a Verizon rep assist me with this online order bc I needed the assurance, which was indeed assured. However, this store failed to deliver on its end. The service and communication received from this experience is far below expectations for the standards that Verizon sets and advertises. I have been a customer with Verizon for 6 years & have never experienced such poor service with the company up until this order. It is unfortunate that this store and location is even associated with Verizon. By far the lowest and most disappointing service I have experienced. read more

Beware and be advised, this is NOT a Verizon store but it is an authozed dealer. They do not represent Verizons interest only their own. Order online, choose in store pickup at this location, and you will find they do not want to give you the phone unless you cancel the online contract and rebook it with them ( so they can obtain the revenue directly ). Very unethical and not customer friendly at all! read more

My family and I went in to see the offers they have for switching companies. Anthony helped us out and gave us an amazing offer. He was super friendly, kind, and patient especially since we were very indecisive. He made my family and I super comfortable and made us laugh a lot . He had such amazing customer service and we left super happy . Thank you again Anthony we truly appreciate your help. read more

I work in customer service. I understand that people make mistakes and sometimes have off days. The employees here have the worst customer service I have ever had the displeasure of experiencing in my life. I was ignored over and over during my SCHEDULED appointment time while the employees were attending other customers and when I was finally attended I was yelled at. Miriam specifically was incredibly rude to me and unhelpful when I spoke with her. It's astounding that this location hasn't been shut down for how absolutely grotesque the workers treat their customers. read more

I suggest that if you are thinking about switching to Verizon you go to an actual Verizon store, not an 'authorized retailer' like this store. My parents visited this store so that my mom could switch from AT&T to Verizon. Little did they know they would be scammed and lied to in order for the representative, Cindy N. to make a sale. My parents were told that they were getting a phone that was on sale and a free tablet. I spoke to Cindy on the phone as well and she confirmed these specials, making it sound like an amazing deal. I visited my parents this past weekend and reviewed what Cindy had scammed my parents into. A $930 phone (not $500) and a $309 tablet (not free as promised). Instead they financed these large amounts again my parents wishes and lied to do so. So disappointing. I suggest avoiding this location entirely. Very disappointing that not only Cindy lied and completed a fraudulent transaction but this company allows such things to happen. Upon reviewing the BBB rating, this awful company is rated a B- for doing the same thing to many others. Save yourself and your loved ones the frustration. Go Verizon directly and avoid this store at all costs. read more

I wanted to switch services from AT&T to Verizon and cop the new iPhone. I was trying to get it done online, but kept running into issues, so I called this store and Jose told me I can come in for assistance. Came by in the next 20 minutes and he helped me switch over, grab the new iPhone AND Apple Watch, and also helped me save some money. Jose was a pleasure to work with, he answered all of my questions and made the entire process quick and easy! Fortunately, he was not a pushy sales person , but he did offer me the bundle with the Apple Watch and some accessories. I'll definitely be asking for him if I ever need assistance with my plan or device! read more

Reed and Phylicia were amazingly good help to my mom and I today. When my mom broke her new phone screen protector it was perfect providence that it happened right outside the Verizon store. Phylicia was able to attend to our needs right away and relieved the fear my mom had about her screen possibly being broken. Phylicia was attentive and professional and made sure we were taken care of when she was pulled away to handle an emergency case with another client. She brought Reed to help us. Reed was terrific - he was like a ball of caffeine rolled in sugar. :) He was good humored and made sure we were taken care of and received full, top-notch service. Definitely come by here if you need help with your Verizon phone! Highly recommend them. read more

Rude employees. No one even looks up to great you when you walk in. While telling Manuel about my phone issues, he didn't even look at my face he was hunched over on the computer, I assume, looking at my account, but for what when I didn't go there regarding my account. Tried to tell him about my phone issues, and he dismissed them and said I had a bad signal wherever I was at. Will never recommend this store. No help whatsoever, and my phone still isn't working! MANUEL NEEDS A LESSON ON CUSTOMER SERVICE. VERY RUDE. read more

Jayce was amazing! I needed to carry a line over from an old provider and he took the time to run me multiple quotes with varying offers and discounts so that i knew what was available to me at the best prices. I ended up upgrading my device and purchasing an Apple Watch all within my budget. The price was true to his quote and he even took the time to help me answer some questions on his day off. Best customer service out there read more

Instantly welcomed by Antoinette from the moment I entered the store, and she made me feel at ease when browsing! Never once tried to pressure me into buying products and instead read me all the promotions I was eligible for :) She really took the time to sit with me, give me quotes, and even strike up conversation with me as if we've known each other for years--I feel like that's how each salesperson should interact with their customer(s). I hope to be helped by her when I come back!! She need a raise frfr read more

Bad customer service. Didn't explain why he couldn't help return a watch for me. Cut me off while talking then called me on my cell to come back after i already left. Rude. read more

I have been a Verizon Customer for over 10 years, have 6 lines on the account , showed them a picture of my passport. Drivers License. On my iPhone , Verified my account , my credit card had my picture on it, and they would not let me buy and pick up IPhone for Mother's Day, because it had to be physical. No common sense , so easy to verify someone these days , and poor customer service and not to mention the manager unnecessary side comments! Taking my business to another carrier! read more

I was in need of upgrading my phone and was greeted my Yani would provided excellent customer service and was able to get me a 13 Pro Max with a solid trade in. Fast forward 14 days later, Yani said I was able to get an iPad. This gentleman stayed at work late and worked a deal out for me to get a IPad on a new line working with my existing plan. I didn't even have to step a foot in the store. Yani might of been the best sales agent I ever came across. Thank you so much! read more

Phylicia is AMAZING !! I recently had a very big issue regarding over $1000 posted on my account for two phones I returned to their warehouses I was still getting charge for after about the fourth visit in she gave me I do information needed to talk to the correct person and get my account Credited correctly for the two items sent back hands-down my favorite Verizon store if it wasn't for her I would've canceled my plan and went elsewhere read more

My screen was cracked and I was in a hurry. I chose the perfect time to drop in to Verizon. Their Rep KamrynB was awesome. Got me all fixed up and let me know there is actually a better plan for less money for me! My kind of day! read more

Jose is awesome! Seamless transaction with our phone upgrades! He helped us get all set up in a fairly short amount of time!

Revision of a post on Jan 8. I am a man of my word and we were able to come up with a solution so we're good. read more

I switched over to Verizon almost two years ago after being on a family plan with ATT for years.. but I had lived in several houses where ATT wasn't getting service. In January my phone broke and we were on our way to a funeral in the Bay Area so I rushed in early that morning to get a new phone. We let the associate know that we were in a rush because we were on our way to funeral, so obviously were a bit scatter brained. I got my new phone and was on our way. A few weeks had passed and I realized I thought I had bought insurance on my phone, but figured maybe I opted out because it wasn't mentioned as an option when getting my new phone. Some time had passed and about a month ago I was cleaning out a room and found the pamphlet that came with me purchasing the insurance. I called and spoke to the supervisor/manager and told him had I not found the pamphlet confirming I bought insurance, I felt like they would've "got one over" on me. Instead of paying a $200 deductible, we paid almost $1600+ to pay off my old phone and to pay off the new phone. He did mention that the fact we paid off the new phone makes it seem like we needed the new phone right away, where if I would've done an insurance claim I would've had to wait at least a day for a new phone. I said if the option was presented to us and saved me $1400+, I wouldn't have minded waiting. Especially considering my broken phone wasn't even a year old. He told me to give him 4/5 days to speak to his district manager to resolve the matter, it's been over a month and I called to follow up and left a message about two weeks ago and still haven't heard back. One thing I hate is having to take time and make phone calls and chase companies for a resolution. When I called corporate Verizon, they warned me about going to free standing stores and to always try to find actual Verizon retailers instead of privately owned stores because its out of their hands. Lesson learned, now I know for the future. read more

Tyler is amazing. Hooked me up with a Pixel 3. My mom and dad said he gave them great service as well. Any complications we had he took care of easily. Thanks! read more

I really wish there was an option for 0 stars. I ordered an iphone 15 pro max and a Samsung s23 ultra October 8 because the phones are on back order they claim they will call me when the phones get in. I reciever tracking numbers from Verizon through email for both phones clearly the employees don't know that. The iphone ariives october 18th manager lies to me says her district manager cleared the safe and took the phones LIES they never called me to come in for the phones and sold them to someone else when the phones where delivered with signature confirmation. Do yourself a favor and go to any other Verizon store but this store employees only care about a sale don't care about integrity or honesty. You order 2 phones for a customer tell me they will be in at the end of the month they get in before the end of the month and you sell them to someone else without ever telling me they were in the store now you want to order me 2 more phones and make a commission off me no thank you and I'm calling corporate I was scammed by verizon. read more