I wish I could give them 0. I went there on a Saturday night with my family and every employee on the 4-6pm shift treated us like trash. The Walmart version of stranger things Steve looking teenager took down our information for phone trade ins. We wanted to figure out T-Mobile's deal for Black Friday. They took down our phone information and the sassy black manager told us to come back in 20 minutes. When we did there was only one customer being served and 3 employees that could have helped us. We waited 20 minutes inside the store while getting ignored. The sassy black manager only talked to us to interrupt us from complaining to the representatives that we were supposed to be helped already stating that his sells man was "taking a lunch break" at 4:30??!?. He talk down to my family and acted like we were being impatient for complaining about waiting to get help for an hour. It got so late at the store that Walmart Steve left and ended his shift before we were able to have questions answered. We asked him what was going on as he was leaving and his manager yelled at us saying that we would be helped at soon as possible. We responded that you promoted us that over an hour ago. Then Walmart Steve said I don't care I'm going home. We only needed information that they could look up on a computer or someone to review trade back policy. The rep Joseph that eventually came out looked like a rejected member of the show impractical jokers. He acted like a used cars salesman, shady and dishonest. We asked about the Black Friday deal and he offered us a deal that was going on months before Black Friday and argued with us that a deal on Black Friday is a BF even though it's always around. Everyone was so nasty at the store that my family was telling me to cancel our T-Mobile plan. I had to convince them to calm down. It's like they lied to us about having sales and made us wait an hour to find out These employees are a pitiful representation of the company. And they should all be fired. I'm taking my business to ATT out of spite. **** all of you that work here read more

I went in cuz I want to switch my phone to T-Mobile and they're employees so nice and helpful gave me advice with my benefits and got what I need ! Store is beautiful nice , clean and smell very Good,I'm feeling great with all employees and service I got today. Thank you so much. Nina read more

Poor customer service, unhelpful service. Rather drive 50 miles away to a different T mobile store. Poor staff poor Management.

This review is mostly for T-Mobile as a whole rather than this particular store. TRADE-IN CUSTOMERS BEWARE! Originally I had just planned to switch carriers and continue using my old phone. That was when they had told me that there was a promotion to get $500 off a new phone for trading in my old phone. I thought to myself, hey that's actually a good deal. So I decided to go through with it. My phone was in mint condition and qualified for the trade-in. They didn't have the new phone I wanted in stock, so they went ahead and ordered it for me. They told me they will just have it shipped directly to my house. I said I was fine with that. That was when they told me that I will need to ship my current phone myself to their receiving warehouse. I already didn't like that idea, but they said their policy doesn't allow them to take the phone directly at the store. They told me that I should get an email with a shipping label to send out my old phone. All I have to do is package it and tape the label to it and drop it off at the UPS center next door. So a few days later, my new phone came in. I checked my email and spam folder and didn't see any shipping label. I also checked my T-Mobile online account and couldn't find anything. I went back to the store and brought everything with me including my old phone with the original box. When I got there, they told me I should have received an email with the shipping label and I told them I did not get it. They checked their database and couldn't find the shipping label, so they created a new one and printed the label there for me. I even had the person check the phone and the packaging to make sure everything was okay. Then I dropped it off at the UPS center next door. So I checked the tracking number about a week later, and it said the package had been dropped off at the warehouse location. Later, I got my first statement, and the monthly bill was higher than the store quoted me. This meant that the promotion hadn't been applied yet, so I called customer care to see what was up. They told me they didn't receive any phone. I said, oh it's probably because the store had created a second shipping label for me to use, so I gave her the new tracking number. She said she would follow up and call me back the next day. She never did. I followed up myself after a week. This new person that helped me had seen the notes from the other person that helped me and I told her about the situation again to clarify. So she understood and kept me on the line. She then told me that she had linked the second tracking number to my trade in and that everything was good to go. I thought great and that'll be the end of it. My next bill was lower than quoted because of the prior bill, then the bill after that was the quoted monthly payment. Then I noticed the next bill went back up. I went ahead and paid that amount and thought maybe there was some carry-over charge. Then the statement for my next monthly bill came in and it was the same thing. I called customer service and they told me the promotion was canceled because they didn't receive my phone. OH MY GOSH. So I told them AGAIN what happened. They escalated the issue again and gave me a call back saying there's nothing they could do because they couldn't find the phone. Despite the tracking number saying it was dropped off, they didn't get the phone. You have got to be kidding me! It's not my fault that the phone was lost at the warehouse. Why should I have to pay for that? I didn't create the shipping label, so it's not as if I could have opted for shipping insurance. It should be the problem for the shipping company and/or receiving warehouse. I didn't even want to do this process in the first place. Why couldn't the store just take my old phone? So I went back to the store and told them my whole situation and they actually kept the ball rolling. They contacted the warehouse and came up with a new deal. They said they could give me $500 worth of store credit, but it can't be used to pay off some of the new phone. It can be used for my monthly bill. I wasn't really happy because I'd still be left with the higher monthly, but at least the 500 can bay the bills in the meantime. They told me that I should get those credits that same day. The next day, still nothing. I went back to the store and they checked for me and couldn't see the credits either. They told me to go ahead and follow up with customer service the next day. SIGH. So I called customer service again and they saw the notes, but told me because the $500 is a lot, the warehouse supervisor cannot just approve it himself. She said she will escalate the situation to upper management and call me back the next day. 2 days at most. She never did. Even after a week. This was the final straw! I gave up. I paid off the remainder on the new phone and switched carriers. And NO T-Mobile! I will not be recommending T-Mobile to a friend or family member. read more

The team at this store is fantastic. I had the pleasure of working with Anndy and Desiree. First the transition for Sprint customers to T-Mobile is not fluid yet. These ladies were a class act when it came to customer service. Anndy let me know up front upgrading to a new phone at a T- mobile store fora Sprint Customer was going to take a long minute. They worked hard to make sure I got my BOGO deal. They were kind and amazingly professional. Be Kind and Patient when you visit their store if your a Sprint Customer, it is not the employees fault, the merger has not been easy. The two made it happen. Mahalo nui loa read more

Had read a previous review that this store has lied to customers, but didn't really believe it: until it happened to me! I was offered 2 promotions when I signed up and neither promo showed up on my bill. I have returned to the store several times to complain to the manager and was told sorry, but they do not give any refunds. Have filed a complaint against them with the FCC. Any store would be better than this one. read more

Great help and customer service!! Went in because my phone was frozen.. Corona a mgr helped me. He rebooted my phone and kept all my pictures and data!! This isn't the first time I had been there. Each time they were able to help me. Thanks again for your help. A very grateful customer. Laurie read more

I am a senior and do not know much about my phones Bethel and Destiny are excellent employees. Their so patient and kind. I'm grateful to be a loyal T-Mobile customer because they make me feel special. read more

I'm giving them 5 stars bc of Silvia E. She thoroughly helped my mother and I with changing our plan. She was nice, patient and professional. Customer service has been a pain in the neck but i cannot rate this store lower because of that. All the reps at this location have always been very, very helpful & they take their customer service serious. Very glad to see that and I will definitely recommend my t-mobile friends to this store specifically. read more

This location is always a fun experience. The store members are all youthful which to be honest I'm happy to see in my Mobile Experts ! Corona and Julian are always ready with jokes and fun banter back and forth while they take care of my transactions or device needs. The whole store is fun. No matter who you get to help you you'll have someone who knows exactly what to do or in the rare case they don't they'll take the time to search up a solution for me. Wonderful store. read more

I would rate 0 stars if it were an option. Horrible customer service and they made changes to my husbands account without authorization. I called corporate to file a complaint, because this is fraud. Why would anyone think it is ok to add lines with out the account holder or authorized user. I will never go back to this location and we almost canceled our service because of them. The manager was extremely unhelpful she doesn't even deserve the title. I have been to many corporate tmobiles and I have never had an issue, that's probably why because they are authorized dealers. read more

I used to go to the Manteca or Tracy TMobile and would always have to wait a while before being attended. Now that this store is in my hometown, it is very convenient as it is closer and there aren't that many people waiting to be attended. The staff were polite, friendly, and knowledgeable. If you are a TMobile customer, I highly recommend this store. If you aren't a TMobile customer, I highly recommend giving them a chance. I have been with TMobile for 14 years and they have always taken care of me. read more

Great store! All the employees here are very friendly and go out of their way to provide excellent customer service. One of the managers drove to another store to pick up a tablet that they were out of stock of. I'll definitely come back here again. read more

The store is completely unprofessional and so is the assistant manager Alexis, they will try and sell you on anything by lying to you about promotions just to boost their store rating. T-mobile in general is a horrible telephone company, they don't care about their customers despite claiming to. I was robbed of $250 with this company, the workers are always untrained and unprofessional no matter what location you go to. If you have a problem they will have you jumping through hoops from store to corporate, from store to corporate. It's absolutely ridiculous that despite being a loyal customer for many years they treat you with no respect. I will no longer be subscribing to T-mobile. read more

Everyone here was very helpful! It was pretty empty for a Sunday afternoon. Which is what I like! The staff broke down all of the information for me and did not confuse me at all. The staff there were all nice and friendly! I'd definitely come back to this one. It's even very close to a baskin Robbins! read more

I came in because i was having trouble with my phone and i was greeted right away. Raman was very helpful and kind. She made sure we got the help we needed and answered all of our questions. She was sweet and made us feel like she wanted to help out. I will definitely come back! read more

Great customer service! Was helped by Silvia. She was friendly, knowledgeable, and very helpful. The "guerita" was awesome too!

the T-Mobile staff in this store Sam, Abby & Alexis are totally excellent, they are very hardworking , they were swamped yesterday 11/20/2017 claimed they even missed their meals but inspite of that they have the biggest smile and superb service given to us as well as the other customers while we where there. the store closes at 6pm but they extended their service to us till 6:55pm. I just wish their employer treat them right coz' this guys are 100% asset to T-Mobile. read more

I have always had good customer service from T-mobile and have never really called them or visited a store with a problem. This store is different from the others I have visited due to their employees unwilling to help a customer. I came in to replace a sim card from one of my phones to a smaller size one. The first person that tried to help and even called the cooperate office to assist to follow up on a free sim card on their webpage. This is why I gave them two stars because she was trying. The solution was some sort of credit, but I didn't like that option because I recently upgraded my phones and didn't want any trouble with future credits. I told the lady I would contact T-mobile directly and left. I called T-mobile customer service and they told me they will give me a free sim card at any T-mobile location. I headed back to this store and spoke with Gabriel. He was unwilling to provide the sim card even after he had read the notes on my account for a free sim. I don't understand why he wouldn't do what the cooperate office noted on my account. He was rude and wouldn't even give me the full name of the store manager when I asked for it. read more