After a nightmare experience with AT&T, we could not be more grateful for the customer service we received here at Verizon, specially from Marilyn and Bryce. They went above and beyond to make sure we got the best deal possible for our new phones and contracts, going as far as driving to the Dublin store to pick up a phone that was only in stock there and texting us with updates throughout the day. If you are wondering which Verizon location to visit - come here! read more

So Amanda was very attentive. When I came in. Everything was quick and easy and it was only just for a pick up. She actually was helping another customer was able to help me. Wow. Thats what you called multitasking and great customer service work. read more

Absolutely amazing service! Marilyn was outstanding she was going above and beyond with her customer service. I couldn't have been happier with the customer service I received. Thank you, Marilyn. read more

Had a serious fraud issue with my cell account. Despite an unhelpful attempt with the Verizon Fraud Dept., the Livermore CA Verizon store worked diligently to solve the problem. Ronnie and Bryce were most helpful. read more

thank you to the two gentlemen who helped me all day long trying to figure out this phone transfer situation. they were so patient and helpful and really made me feel important. they went above and beyond for me and i will forever be grateful to Aman&Steven. Thank you again, for shining light on this day! read more

Verizon - thank you! - Mobile Phones Near Me - Livermore, California

I had pop ups with messages that said I must go into the store & do a clean up on the phone & l needed to buy more space. I did stop at the one at Hacienda Crossings in Dublin, CA & I told the guy who came up to me why I was there & he said oh don't worry about it, turned his back to me & walked away. I was stunned. He shouldn't work with the public! I thought he was the manager but hopefully I was wrong! read more

We are switching to AT&T. is going to be half the price of what Verizon is charging us. Be careful they lied to you and they always say they're gonna call you back and they never do what they say. They are going to. This place is very unprofessional. I would never use them for a business or even a cell phone service. I got a call from Enrique and he said he was going to take care of it. The guy never even called me back. He straight lied to me. I really think he needs to get talked to you for lying to customers. I highly recommend staying away from this place and going to AT&T. The service is way better, we just got one phone line switched over just to try it out and so far we haven't had one drop call. We were getting Dropped calls from Verizon wireless daily. Update, we finally change services. It's been the best experience we ever had in our life. we actually have someone that can do our business side that actually takes his time to make sure we are satisfied and doesn't lie and says he's gonna do something and doesn't like Enrique and Jose they are probably the biggest scam artist I have ever met. I'm at my new phone company and I am the most happiest I've ever ever been. Please stay away from this place. read more

Too corporate, unfriendly, untimely service. Understaffed, only one available technician in our down town corporate store! read more

If you can avoid Verizon, you should. It barely works in Livermore as a service, and has been a real pain. I only switched because of the crazy deals they have been throwing around. I guess you get what you pay for. This store is particularly a train wreck. They completely botched a port of my number to an Apple Watch. Did you know ATT charges $70 per month for an Apple Watch line not attached to a phone line? Nether did I until I found out this Verizon store is full of complete incompetence. ANY network is better then Verizon in Livermore, and these clowns have lost me as a customer for life. read more

My phone had been scammed so I needed to change providers, get a new phone number and phone. Jose and Vu patiently walked me through the whole process and made it seamless without making me feel stupid. They were so wonderful!!!Theyboth deserve a raise. Before I left Jose gave me his business card and told me to call if I had any problems. Excellent customer service!!! read more

Great service , they are helpful , get you great deals , find u right phone that fit you

Do not go to this verizon if you can help it. The staff will not help you at all. I went in to get a phone replacement and the staff was clueless. 4 staff members with not one customer in the store and i still could not get any help. They just kept stating we don't do that anymore call the help line. The thing is i didn't have a phone to call hence me getting a replacement. This is the worst verizon store i have been to. read more

Poor customer service and a complete waste of time. Fake friendliness and lack of upfront communication. Too many backdoor whispers and hidden fees. Not trustworthy at all. read more

I came into this store with my family today. Through many hiccups out of their control, Enrique, Amanda, and Bryce maintained their professional and friendly demeanor the whole time. It seems like they enjoy their jobs which seems rare for people in this line of work. In all honesty it was a pleasant experience and I would highly recommend working with them! read more

Really rude. Not worth even writing about it. She wasn't even looking at me while answering my questions and nothing she said was helpful. She didn't even try read more

I will start off by saying, if I could give 0 stars I would.... I was out of the country and speaking with a online chat rep on Tuesday. She gave me a price and a BOGO on the IPhone 12 Pro Max. Well now that we are back in the country, we went to the store to get this deal and all set up. We are moving 4 lines over from ATT now, with 4 more in about 8-10 months when the others are paid off. Made appointment online this morning for 3:00. We showed up at 3:00 to only be told they weren't taking customers because of COVID. I understand the COVID, but they should have called and told us as we drove 25 minutes each way. They did take us inside, but no help at all. Told the BOGO on the phone wasn't available anymore but no help on what we can do for you now. I am not talking one line, I am talking 4 lines now and 4 more soon and they didn't seem to care. Customer service is awful at store. I have now been at home on online chat and phone working on switching over. It has been 3 hours almost but finally getting someone who cares! read more

Should have looked at the review before wasting my time. My phone was working just fine until late last night. It said "Sim Failure". Went to Verizon, they said it was an Apple issue and has a few ppl come in today with the same thing. Called Apple, they couldn't help me BECAUSE ITS A SIM ISSUE, and the Sim card belongs to Verizon not Apple. After HOURS of back and forth, I called the Verizon 800 number and they reset my SIM card in minutes and my phone works perfectly fine. Employees here seem to either not be trained, lazy, or lead by bad management. Seems like this store needs to be closed or re-staffed. I will never step foot in this location ever! read more

dont Listen to the Hating NONSENSE ronnie Was super Cute , Lovely, and Helpful aaaaaa read more

Verizon - me :) - Mobile Phones Near Me - Livermore, California

We came in to pair a new apple watch with our phone and add a new line for the phone. Ran into all kind of issues (had to move out of a prepaid plan, Verizon server down..et ). Allison was patient, cool and professional. He stayed until after closing to make sure we made progress. I wish there are more tech professionals like him! read more

I would give O for customer service. And the fact that their store is not stocked up at all!! We had to wait 2 hours staying within 5 min of the place. Then once it was finally our turn, my husband realized they hadn't handed him back his Id from the last place he had stopped. I had my license and am also on his account. Could she start helping me while he ran to pick up his license? Nope. 2 hours waisted. Even though both our phones on the Verizon acct were right in fron of her. Then she had no empathy at all that we had wasted all that time waiting for nothing. read more

I was disappointed in the customer service provided by this store location today. I was checked by the manager and waited for 20 minutes. When a representative came to help me, she suggested I purchase my phone from apple after I said I wanted to purchase outright. Two things here- I wish the manager would of asked me more detailed questions while checking me in as I am assuming he could of prevented this and also I wish the customer service representative would of done a better job then making me feel dismissed as a customer. read more

My wife wanted to return a phone that she had purchased 3 weeks ago and exchange it for a different one because she didn't like it. The Manager Ronnie said that exchanges can't be made after 14 days and that there are no exceptions made. We asked if Verizon Customer Service allows exceptions and he said yes, but we'd have to call them and mail in the phone. His only suggestion was to pay off the phone and then resell it.. If this is how they treat customers of 18 years, I'd hate to see how they treat everyone else. read more

When I switched my phone carrier from Verizon, whether by mistake or not, Verizon kept the SIM lock on my year-old phone. I had to go to the store in person to get this fixed because my number had already switched to the new carrier. The associate, Parker, was very polite and sat on hold with Verizon customer service to troubleshoot the issue. (Verizon was not helpful at all.) The new manager, Enrique (I hope I remembered his name right!) almost immediately knew what the problem was and fixed it. Everyone was polite and helpful. What was a very frustrating situation ended up being a good experience! read more

Jacob helped us add a new line. Super helpful and knowledgeable. Got us in early to our appointment. He helped us find a plan that fit for us and promotions that applied. Thanks so much! read more

Had two excellent experiences with 2 of the men who work there ... so my husband and I went there Sunday morning shortly after they opened. We were met outside by a young woman who was so rude and made us feel like she felt that she was better than us . She dismissed our needs and told us to go home and call customer service. I couldn't believe her attitude! We went to the Dublin store , were treated very well and had our situation taken care of ! read more

This review is for Amanda who helped us transfer over our service from xfinity and set up a brand new iPhone. My boyfriend and I are not tech savvy and Amanda made this whole experience painless. Despite her being close to the end of her shift, we did not feel rushed and she took her time to answer all our questions. We never felt like she was trying to upsell us, and she actually cared about what we wanted and needed. All the props to Amanda! read more

It's really that hard to port from t mobile to Verizon store and u can't even let customer know about the promo instead they said call on 611 and get the details there then why the store is opened for I never ever expected this from Verizon service cause I don't know the guy in person I know the name of the brand so I was in that store is better I get treated in other service provider store then getting help from there and in the store they where just streaming online come on guys really give me a break. Don't ever go to this store or recommend anyone please. Thank you for not helping me up read more

4 years 0 reasons to complain. Quite the contrary with my previous wireless smart phone carrier.

I was 4 in line and the next person had already been waiting for 30 minutes. I walk up to the manager, who was doing NOTHING,but taking people names and asked him about my wait. He told me it would be sometime. So I said well I'll go to Home Depot real quick and you guys will text my when I'm next right? He told me, "Yeah!" I went to Home Depot and came back well within enough time to see the person below me get seen before me. I went to the manager and asked him what this was all about and he said, "well you left so I took you out of my cue." I told him we had an entire conversation about what I was doing and not only that. It my car was parked in front of the front door!!! He said," well you left so now I will put you back on the cue." Your staff is worse then used car salesman with a lot full of Katrina cars! read more

Slow. I think he took a break before processing a return of cases0. Also it's better to go to Best Buy for deals on phones and takes 5 minutes to get activations or upgrades. read more

I have been with Verizon close to a decade, and coming to this store made me feel like my business with them was worthless. They made a mistake and when it came time to correct it, it was like pulling teeth. After about 30 minutes of back and forth, I finally left with some sort of resolution, but believe me when i tell you it was a daunting task. So when you go in to have something done, don't leave without double checking their work, because fixing it will take a lot of work on your part. read more

Amanda Silva and Astrit were most helpful. I am so not tech savvy. I'm usually met with total disdain and impatience at the other carriers and Apple . Amanda was patient , helpful In doing exactly what I needed ( no upsale) read more

Verizon - Amanda Silva And Astrit We're awesome - Mobile Phones Near Me - Livermore, California

I had a bunch of questions about what new phone to get, how to get it and when. The nice woman working there showed me the phones, prices and gave me real good advice. I was pleasantly surprised because this store has lots of negative reviews. I'll be going back there again when I have to. read more

If I could give ZERO star: back in October I bought an iPhone 8 for my brother-in-law to use it for 3 months then take the phone with him to Brazil. Before buying the phone, I specific asked the Salles person about phone compatibility to be used in Brazil, otherwise we wouldn't spend $650.00 in a phone. Of course the Salles person told us that it was not a problem at all. We just found out by a family member that specific model does not work with my brother-in-law phone company. We went to Verizon to solve the problem and they said: There is nothing we can do! In another words, VERIZON DOESNT CARE ABOUT CUSTOMER SERVICE. They just want to sell. Ron, the manager didn't not make any effort to help us and Amanda the floor person working there today, didn't either. I really need to switch to another phone company. Verizon doesn't have staff informed enough to sell phones and qualified to solve issue. read more

What an amazing experience! I decided to go on my lunch break & what a time I had lol. I called in route to the location and asked if they had any iPhone X and they confirmed they did so I rushed over. I was greeted as soon as I entered the store and asked what brought me in and what did I want to do and was assigned to a person within 5 minutes. I was assigned to a woman by the name of Kayla. I've been with verizon since 1994 and I have never met any like her in store. I felt like we clicked like 2 old friends she made everything smooth and comfortable and walked me through every step of the way and didn't push me to buy anything I didn't want but she did offer me deals that were going on and gave me honest opinion on what size phone I needed. I walked in wanted a 256gb and she talked me into getting a 64gb. I left feeling like I should have gotten her social media because she was that freaking cool! Thumbs up verizon you won hiring her! read more

Verizon - Mobile Phones Near Me - Livermore, California

THE NEW VOICEMAIL is data based and costs extra per month. If you don't want to do that, you are reverted to an archaic, dial up, slow as sh|| nonsense that wastes an excessive amount of time to use. Thanks for taking us back to the dark ages, jerks!!! read more

Verizon store is horrible ! The people who work here are lazy and do as little as possible to assist. Basically the only thing the employees are good for is to sell product. They refer you to anyone and everyone else to get assistance. It's ridiculous It appears they are not able to provide actual service to resolve issues !!!! read more

Cooper in this Verizon is the most amazing tech wiz in this store. He hooked us up with two new phones and a few additional lines as well. He also helped us get a good deal on accessories and new AirPods. He's super helpful and very nice. Come to this store and ask for Cooper!! Thank you man! read more

So, let me tell you about the absolute horrific experience with Verizon. I order a phone Friday morning,(8 days ago now) I had to call their credit team they asked about an address in Nevada I haven't lived at in over 3 and a half years. I give it to them, place the order. 3 minutes later received an confirmation email stating that they are sending the cell phone to the NV address. I immediately get on the phone have a 2 hour phone conversation, saying wtf... why are you sending the phone to Nevada. I get told no problem we are changing the address right now, the phone will not by any means go to Nevada. I said ok. Saturday morning I wake up check email, and see that my phone I ordered and paid for has13th been shipped to Nevada. I call customer service upset. I explain what happened the gentleman goes omg I'm so sorry. I'm reporting the phone stolen and stopping the shipment. Then states for me to wait on the line as he was calling the Livermore location. The guy gets back on the phone and goes I have a phone waiting for you at the Livermore location you can pick it up. Then the line disconnected. I call and was placed on hold for an hour and decided to drive to Livermore. I get there and was greeted I said my name that there is a phone waiting for me. Truth be told that was another lie from Verizon. I get angry as I'm told I must have an appointment. Um, you customer service team sent me on this wild goose chase of a lie to come here to pick up a darn ghost phone. The manager who is a complete ass goes well its not my fault. Um, you are working in Verizon your customer service sent me 25 miles here, wouldn't you want to help. He then tells me to call customer service. Great dude! That's what I've been doing. There was no hey let's get you a phone, no let's make this right. The store and Verizon is a complete joke. To make a long story short Verizon has also illegally charged $591 in phones with 2 different account numbers and 2 different addresses that don't belong to me. It's been 8 days of calling and them saying they will make it right. I have no had a single promised refund. I've disputed thw charges on my card, made a report with the BBB, and made a police report with the fraud on my credit card. Seriously, what a fucking disaster this store and Verizon is. read more

Been a Verizon customer 11 years. As a former software developer for Motorola mobility, I know Verizon has high standards on engineering side and phone customer service. The stores are a different story, and the jerks in this store are another league. Tall Asian guy with glasses, stay away from him. He will try to upsell you into buying overpriced equipment you don't need and lie to do it. This moron tried to switch me to the Edge plan, and told me to get all the discounts I would be required to purchase the Edge Bundle for an extra $150. Guy then tells me that's all he can offer, I have to take that deal. Called up customer service and found out it was all nonsense, rep told me the store rep was straight up lying to try and make a commission. Straightened it out, went back into the store and got my phone upgrade without Edge, so much less complicated, and even then, next guy tries to upsell me on tablets. If you must walk in this store, trust absolutely no one. read more