I just bought a MID price range phone from Hao at the warm spring cricket store. It is the third time I shopped at this store. My experience for the previous 2 time are mediocre at best. BUT this time, Hao is the best sales EVER! He explained every single questions that I had at great detail. Help me to select a phone that best suit to my need regardless the price. Simply the best. read more

"I had a great experience here. The representative was very patient, knowledgeable, and friendly. She helped me with everything I needed from start to finish. Excellent customer service!" read more

Cricket Wireless Authorized Retailer - New phone for $100 - Mobile Phones Near Me - Fremont, California

Such shady business practices and its asians taking advantage of other asians. They lure you in with promotions and when things go wrong and you want a refund or something, they don't go by the receipts they printed out for you. My mom bought two cases and wanted to return two cases but they wouldn't give back the full amount saying that she read it wrong when clearly the receipt broke down the individual costs. This place should just shut down, shady business practices and people taking advantage of the elderly, avoid!! read more

Its not easy to find store when turn into the plaza! But u will not get disappointed. Good service,professional sales,patient explain!5 star recommendations! read more

I walked in intended to switch my cell service. The gal quoted me one price, and one price only, which is $90 for two lines with unlimited data. Little did she know, I checked the price online before I go, there are at least 4 other different plans. She didn't know I speak Mandarin so judging from the small talk between employees, I gathered that the company wanted her to quote only one price. This way of doing business is dishonest and sketchy. She should have laid out all the plans and let the customer choose, like any honest business would do! read more

The customer service is beyond and above. The person that service us was absolutely amazing even at the busiest time. If i could give 10 star i would. read more

Worst service ever! I had the worst customer service with cricket. My friend was not able to use her phone. She called cricket and they say it's because of the charge back on April and May and ask her to pay. She wanted to pay over the phone but they don't take card, so they direct her to a store. She drove there and found out that it's a store in Targe, they don't take cash, and they charge to fee if she want to pay there. Today we went to the bank and there is no charge back. Then we called cricket to see how to solve the issue. The first representative hung up on us, and the second one kept repeating the same situation, and then finally they got the manager on the line. The manager was not able to articulate the issue. After a TWO HOUR conversation we finally figured out that the problem was with Feb and Mar, not Apr and May. SIMPLE ISSUE LIKE THIS TOOK 3 CALLS AND SO MANY HASSLE!!!! They want to charge $141. $55 for each moth. $31 for a fee because of the switch of the billing circle. And $5 for the delay. At the end, the manager was able to refund $5 fee. FIVE DOLLAR FEE FOR ALL THE HASSLE!! PLEASE STAY AWAY FROM CRICKET! WORST EVER!!! read more

The male employee at the Warm Springs Blvd. Fremont, CA Cricket store was so rude . On Saturday June 12 my wife and I went to this store to get a bigger phone and we selected a red Iphone but he told us that our old phone will be 6 months on June 14 and we cannot get a discount until after June 14. I told him to save the red phone for us and we will come back on June 19. He said yes. He did not ask me to pay first nor pay a deposit to save the phone he said he will hold the phone for us. When I came back on the 19th he told me that he has already sold the red phone that we asked him to save and he had only another red phone which was another model and more expensive. This employee was so rude and told me he cannot service me because i don't respect him after i told him that he promised me to save the red phone. read more

Best service ever! Hao helped me to reactivate my plan in 10 mins. Very friendly and clear-minded young man. I recommend this place to anyone who wants a nice plan read more

The representatives were very helpful in getting us the best phone plan and rates. They helped us switch over phone lines from two other providers and made it easy for us. I'm very satisfied with all the benefits from Cricket these past few years. I checked other providers including T Mobile and Verizon, but nowhere else provides simple, flat monthly costs (no taxes and fees) that are affordable yet providing good network service. read more

Me and my daughter visited the store today to purchase her first phone. The employee helping us was very knowledgeable and helpful with this purchase. We also got a great deal on her phone! read more

Ehhh.. it's an okay place. I got here to get my iPhone cases because it's affordable. They don't offer a large selection of cases that are out of the ordinary. All the other merch are cheap quality. Only come here if you're looking for deals. I liked talking to the people that work there. They're cool. read more

Really nice environment! The workers are nice and professional. They are willing to help and love to answer any questions you have. I love the pro plan they offered. Saved a lot of money. read more

I came in today and got what I needed. Everyone was really helpful and informative. Also Service is great so far. Had no issues what ever and very affordable. read more

You asking me why I am giving this place 1 star again? Because I just had to redo my phone rebate as these kids did not put correct information on the rebate form. Geee, At the time of purchase, these kids make it sounds like they know everything and will take care of everything. Well, big surprise and sad how these kids messed up a the rebate form. Seriously, these kids are selling phones all day and yet failed to put "x" next to the correct phone on the rebate form. These kids marked the wrong phone so my rebate was approved for $50 instead of $75. One thing I hate as much as liars are incompetent workers. I underestand that they are doing their best and have best intentions for themselves but they are just not good and simply incompetent kids. However, I still believe in the humanity and help those who can be saved. So I would like to warn other people to check and double check anything and everything done in ths place. Better yet, just avoid this place and use online OFFICAL Cricket store. This place is not an official Cricket corporate store, it is just a affiliation store. Good news is that the rebate mess caused by this store was fixed by a quick online chat w/ the Cricket Wireless online support and I just had to fax the correct rebate form w/ the receipts. read more

I signed up here for a pro plan about 3 months ago and I've been very happy with the cell phone service so far. The sales person who helped me was very enthusiastic and showed a great knowledge on their products! Very helpful, friendly, and fast process to sign up! I would definitely recommend this location to anyone looking for a good deal on a cellphone plan with great customer service! read more

Cricket Wireless Authorized Retailer - Mobile Phones Near Me - Fremont, California

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The office hours is 11:00 a.m. - 17:00 p.m., I arrived 11:00 a.m. and waited for 30 minutes, no staff came back. You lost the business.

Really nice guys who name is Hao and help me a lot on my account. Just go to find him if you have any questions or wanna check the prom or account too. He is really nice!!!n read more

Awful experience, the lady helping us had no idea what to do. We waited for almost 3 hours and she kept saying it wouldn't go through without providing any further explanation. We have had cricket before and changing our service provider before took less than 45 mins. The wait is not worth it. read more

If I can give them a zero star I could that do. This Fremont Cricket Wireless has really really horrible customer service. I had my plan opened here in early May, the lady who helped me said she could give me a promotion from basic plan to smart plan for a month (which is great). She mentioned that I will see $150 (instead of $100) charged for my second month, but I should see a $50 credit on the third month. I paid my second month bill, and start noticing my third month statement still listed me as smart plan, and I am charged for $150 for my third month. I made a call to the store, and the lady told me they forgot to change my plan back to Basic. By the time I called them, it was 8 days passed the 3rd billing cycle, which I have to pay an extra $13 (which is not a lot), but I asked if they could reimburse me that credit since it was not my mistake to begin with. They said there is no way that they could reimburse me any credit to my account, even it was their mistake!! Insane! They offered me to come pick out something and have that credit deduct from there. I went there the next day to pick out a phone and add the differences, and the lady told me the phone that I picked out is not available, and had me left my information and come back for the next day. Given my experiences dealing with these ladies, I wanted make sure the phone is there before I drive my way out, which I made a call to the store, and not to my surprise, the other lady said the phone is not available, and there is also no information showing that I reserved the phone!! Are you kidding me? Then what was the point of leaving my information for! I really hate dealing with people that is so dishonest. read more

Just opened 5 lines of pro yesterday it only costs me 200 per month if you think about it like this each line only costs 40$ and has 10gigabytes with their thanksgiving promotion right now. I love it!! read more

Took 2 hours to port a line and to add a new one. But worse than that I paid $70 ($35 per line) for something that costs $2 online right now. I went to this store thinking that it is owned by Cricket, but they are a retailer. So everything costs extra. Had I known that, I would probably not have gone there. They charged $20 (per line) for the sim card kit, which is $0.99 online right now. They charged $15 (per line) for the activation fee. Online the activation fee is $0. They said that I could get some accessories for the $30 (2 x 15) that I paid for the activation fee. I picked a 16GB SD card. They said it's retail price was $34.99 but they would give me a "discount" and give it to me for $30. $34.99 for a 16GB card seemed rather high, and guess what: on Amazon it sells for $7. I actually paid $7 just in taxes for the 2 sim card kits and the $30 sd card. So I wasted 2 hours of my time and paid $70 for it. They were courteous and the store was clean, so the one star should take care of that. Note to self: 1. check prices online for anything before going to a store. 2. Always check whether a store that sounds like it is company owned is really company owned. read more

Good service, the sales whose name is Sunnie, she is so nice and friendly. I opened two lines and the price are cheaper.

You may never think that good plan deal is here! Deals are cheaper than others. Sales are kind to answer your questions about phone issues and plans, and customers always have better service! read more

This is a great cell phone store. I came in for a new phone and service, they gave me great experience and super fast. I recommend ppl to go this place for new carrier. read more

It has great customer services and good mobile plan provided. They can speak Mandarin!

Very very bad on Rebate! Looks like the Cricket company just wants to sell, but, play all sorts of tricks to avoid to give you back your official Rebate, which is advertising by them all the time, to you!! Think twice before you buy!!! ( if possible, I would like to put a negative star! ) read more

This store is a rip off. They charge over $30 just for activation and sim card while sim card costs 0.99 cents online. I got my iphone activated and I'm very dissapointed with their coverage, 4GLTE and voice quality. I am regretting moving to Cricket and hope to port out my number soon. read more

I don't know why some people say 20$ is a rip off all the cricket wireless stores I go to charge 20$ and maybe sometimes They have a promotion and charge 10$ but I have called cricket and they have confirmed store and online are different. The people I this store are fast and friendly and they explained everything about my early termination fees and unlocking my phone to me. I would honestly recommend this store if you wanted a good deal. They also frequently up the data that you can use. read more