This is my 2nd time coming here. The first was a few years ago to get an IPad screen replaced and…read morenow I'm back again to get an IPhone screen replaced. I like coming here because it is in my neighborhood. The price for the service is very reasonable. The screen replacement was done well and quickly, same day.

This guy is amazing. I forgot my phone on top of my car and proceeded on the hwy. The last ping…read morebefore it shut down was at the 280 on ramp in San Francisco. I went back and spent 2 hours digging in some big bushes on the side of the hwy from 7:oo am til about 9 am. Finally found it, and it was beat up bad. Crushed front screen, no back cover, ribbons and motherboard all exposed and suffered thru the elements overnight. It tried to come on several times when plugged in but took its final flicker. I called around near my home and found this place. I didn't have much hope but decided to go for it. He fixed it, totally looked like a brand new phone. I was so happy and relieved because of all my info and photos were on it. I was shocked at the price. Under $200!! $156 to be exact!!! you can't beat that, I dare you. Very Happy as you can imagine.

This is a great, new Metro by T-Mobile store near where I live. The staff are helpful and answer…read moreall of your questions. Just make sure you have time when you do because there might be a long line!

From the owner: Switch today & enjoy America's largest 5G network.read more

I had a great customer service experience with this location. I came in and waited about 3 minutes…read morewhen a customer service rep came over to me. I was there to make a payment. She took me over to a kiosk and guided me through its usage. It was fairly easy. She stood by as I finished and give me a print out of my receipt. Best customer service I found here which is rare these days. Glad customer service is still alive.

I have never felt this humiliated in my entire life Since I…read moremeet Alejandro the assistant manager I purchased a phone and it came out bad it was under warranty only 2 weeks old I addressed my concern with Verizon on phone and was told to go to the store and get it change for a new one as soon as a walk in and express my concern the assistant manager told me I had to pay out of pocket and that I could have been lying about my phone not working so I had to pay even when I clearly told him that it was on the Verizon notes I only had to come in and exchange it under warranty .Alejandro refused to do so calling me a lier that on his point of view the phone seems good and if not I had to pay out of pocket for what ever I saw wrong on the phone , I've been with Verizon for 7 straight years and never have I ever experienced something like this Very unprofessional

I am beyond shocked to see the low ratings here for this particular T-Mobile…read more My family and I stopped by to look into an iPhone upgrade. The customer service initially wasn't great but I wasn't exactly expecting the world- IYKYK!! These kind of cases and staff pay no mind to you and typically avoid putting out any effort unless you're gonna be a serious client. Tell me I'm wrong?!! The sales rep was quite helpful, informative, and ensured that I got a pretty good deal on the upgrades and changes that were put into place on the account.

2/1/2026 Today I got a text saying I am going to be charged $61.00 for not returning my gateway on…read moretime, when I tried to return it at the Milpitas store. The lady refused to accept it, so I called and printed out a UPS label and dropped it off the same day. There is no way I returned it late. I called today to ask about the fee. Raya said I should NOT see a fee on my bill. I will keep you posted. 2/12/2026 Long story short, I'm not getting a refund because of that store associate who refused to take my return. Suddenly, the mesh was received SUPPOSEDLY damaged. I call BS!!!

I came here to renew my AT&T contract…read more All the workers here are very knowledgeable and friendly. They were very helpful in setting up my new phone. I was happy with the overall service, so I"d definitely come back again.

Store manager is dishonest in doing business. I came at Dec 2012 to this store to upgrade my cell…read morephone. I was told a 50 dollar rebate will show up in my first month statement with 3 accessory purchase ($65) on my iPhone upgrade, but the rebate never showed up. I talked to store manager, she denied and she claimed she never said such a thing! Why would I want to pay $65 for $20 worthy accessories on Amazon if there is no rebate? I should have her to write down all terms, not just trust her words! Not only that, the store manager claimed she credited me by waiving the activation fee, but I talked to AT&T, AT&T waived my activation fee because of the corporate contract between my company and AT&T. It has nothing to do with this store. Impact Communications didn't pay a penny for that but she claimed she paied for that. What a lie again !!! At last Dec, Tmobile and Frys all offer $149 deal on Galaxy SIII and iPhone5 unlike Impact communicaiton deal $199 with $50 rebate if you buy 3 supper expensive accessories. They are not doing decent business! If I could, I will give 0 star for this store!

Went to this store multiple times for a new phone, internet for my business. Gentlemen Gael went…read moreabove and beyond helping me out as well as following up after the installation at my shop to make sure all was smooth. He further answered the million questions i had for him with patience! Please see Gael at this store only!

Let me start by saying I CAN'T give a lower rating than 1. I went to this store and ordered a smart…read morewatch. I was not sure about the purchase but at the time, they indicated i can return it as long as I didn't open the product. I decided to return this, I went back to the same store and they told me the store manager REFUSED to waive the $50 restocking fee. The manager has the authority to waive the fee but he chose not to. He told me that if I bought an APPLE product that he would do it (presumably due to high resale possibility but NOT on Samsung). So ALL SAMSUNG products will NOT waive any sort of fee if it is returned. I confronted him, told him that it's BS that he was 'unable' to waive my fee. DON'T buy anything from this store as they will not stand by their products. DO NOT BUY FROM HERE!!!

Thank you fixing my phone not just for free but with in less than 15 minute…read more Highly recommend this place.... appreciate your service

I took my watch in for a screen and battery replacement, and it turned out to be a much more…read morechallenging fix than expected, but Martina and her team continued to work on it diligently, communicated clearly, and followed through. Price was also extremely reasonable. I would absolutely recommend her shop based on the quality of service and outcome received!

Tiara was quite helpful with my phone predicament, as my prior Samsung Galaxy A15 5G mobile phone…read moremodel was causing SIM card connection troubles, preventing me from making and receiving phone calls or even sending and receiving text messages. Personally, I found all of this as an unusual phone ownership experience. Tiara verified to make sure it wasn't my T-Mobile phone monthly plan causing the problems, and she was correct. She went above and beyond to guarantee that my dilemma had nothing to do with my mobile provider. It turns out that my Samsung phone was defective. Tiara had to go out of her way to insert my physical SIM card into another of the store's phone models on display during my in-person visit with her. She was a really patient staff member with me. She then had to explain to me about what could be my possible next steps. I was eventually persuaded to activate an IPhone 17e phone model through their store location because I previously purchased my Samsung mobile phone from a different T-Mobile store location in the local San Jose city area (which I am now realizing I have very strange suspicions about other T-Mobile locations when compared to this dependable Milpitas Great Mall location). I had to return another day to get my recently purchased IPhone and have the eSIM for it to be activated in-person at their store. Aaron handled everything for me and made the activation process go smoothly. Of course, my authorized user/owner for the family plan under which I am enrolled had to be present in person. During my second visit in the store with Aaron, my owner asked Aaron questions unrelated to my IPhone activation process, and Aaron was incredibly informed and prepared to answer them all. Aaron made sure I was in and out of the store quickly. Thank you again Tiara and Aaron.

Kids don't know what they doing, couldn't help me with insurance questions; told me run around on…read moreeverything; suck at they're job no help just bs

Marie was wonderfully helpful and patient as I navigated the options for phones and plans for my…read moreson, and the discrepancies between what was available online vs what was an option at a physical retail store. There were both plans and phones in the right price range for my son's needs, though finding where the options met was a bit of trouble, primarily caused by Boost corporate and online-only options. Marie went above and beyond, seeing where I was having issues and doing her own research in reaching out to Boost even when she had no idea that I'd be returning to ask more questions, so that she'd be better informed for the next customer. Highly recommend.

From the owner: Envíos de Dinero Teléfonos…read more Recargas Ropa Zapatos Perfumes Accesorios

Anton Luu provided excellent service when I needed my phone screen repaired. He stayed open later…read morethan expected to make sure the job got done, which I really appreciated. The repair was quick, smooth, and professionally handled from start to finish. The quality of the screen replacement is great--everything looks and feels like new again. Pricing was very fair compared to other quotes I received, and the whole process was straightforward with no hassle. What stood out most was the customer service. Anton was responsive, helpful, and clearly takes pride in his work. He made sure everything was done properly and in a timely manner, even staying late to help me out. Overall, a great experience. I'd definitely recommend Anton for anyone needing phone repairs done quickly and at a fair price.

Clear communication, replaced battery on iPhone 14 Pro with a new one at a reasonable price.read more