Amazing team, great service and accuracy is top notch. Travis is honest with his estimates.read more

It's really hard to find competent help these days in the wiring/internet business. Travis came out…read moreto look at a building wiring issue and confirmed my suspicion that some ethernet cabling was completed busted. He presented a few options to fix - we went with the most gold-plated option to make sure the issue doesn't recur. The wiring job was completed in about 3 hours from start to finish and works perfectly. Great job and highly recommended.

We have worked with this company for more then 10 years. Abel has always helped us grow as a…read morecompany, with his incredible knowledge of phone/internet products and services.

Very professional and knowledgeable. They gave a good recommendation of the different options and…read moredidn't try to oversell anything, and in fact was able to save on my wiring costs. Was clueless about how complicated systems can get and thankful we found a good professional for the new phone system.

I'm not a "regular customer " at R&M. Being in telecom, our paths do cross…read more I use them to: -Locate specialty fibers - Re-connectorize OTDR launch reels -Rent arc fusion splicer for the occasionally spicing job -Repairs on damaged factory cables that come pre-connectorized. So, I may work with R&M once or twice a year at the most. I gotta say that they treat me like a regular customer. You would expect to get second class service in my position but they always treat me professionally. The pricing is good considering how expensive everything is in the telecom industry.

Custom made fiber with a speedy turn around. They have saved us many times over the years. Sure,…read moreyou can get pre-term common length cables cheaper than you will get it here, but anything custom, this is THE place to go!

I own a storage facility, and an adjacent property caught fire and damaged my building and a 900'…read morefiber optic cable run. Zencom was recommended by my security camera company to come in and replace the fiber so I could get my cameras back up and running. Adam came out from Zencom and quickly assessed the situation, spoke the language of my security company and developed a plan to replace the fire damaged cabling. Within a very short time, he obtained the necessary supplies and had the replacement installed in less than a day. More impressively, he came back and spent hours making sure all the cameras were back up, correcting minor issues he came across with my initial installation and left me in a much better situation than I was in even before the fire. I honestly hope to not need Zencom again, but if you need them, I highly recommend Adam and the Zencom team.

Had 8x Cat6 ethernet wired from 2 bedrooms and living room to the laundry room. Thorough and…read moreplanned approach to cutting sheetrock so it may be patched later. Overall great work. I will definitely reach out again for any more cabling needs

Thanks To Russ and his team for doing an awesome fantastic job at my place. Price was right, work…read morewas professional and was done on time. Russ is a great guy and is very patient which i really appreciate as i had 100s of q's. The cherry on top is that hes available almost all of the time when called and tries to fix the problem even though its somebody else's problem. Russ thanks for all your help and i look forward for long lasting relationship with you and your company.

Used these guys for a relatively small wiring project. Extending an office space with networking…read more(Cat6) and VoIP connections, as well as a few long runs of Cat6A for 10gig. Good communication and good follow-up. Recommended!

Cellphone cases galore but cost more then I want to pay for one at this time, but even if I did…read morewant to buy one, I didn't see anyone tending to the cart. Yep, you guessed it.........shopping mall vendor cart.

There's about 5 or 6 of these small little cellphone booths in Great Mall and it's nice because…read morethen you don't have to walk ALL the way back just to get a case when you can probably find one nearby. The vendors have a lot of bright lights and a lot of different cases for iPhone 3,4,5 and other smartphones. So I kept asking the different vendors and some offer different prices. I bought a case today and there was a very nice man (the one near express) that said that just for me the case was $10. I went to a different vendor and they tried to sell me the same case for $15. Obviously I went back to the other vendor and bought it for $10. I like the variety of cases that they have. One thing though is that sometimes, when you try to ask someone for the price, they might not even be sitting there! Overall, I had a good experience here and I would definitely buy another case :)

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

We signed up Shawn & Cathy two years ago as we entered from the middle ages of AT & T into their…read morePBX internet based phone system. We are moving to new offices and their cooperation and quick response brings a much needed relief to the stress of dealing with countless deadlines with contractors, electricians and SF building inspectors. IP PBX Support has provided us with a crystal clear phone system with advanced options that makes our business run smoothly.

I am the CEO of a new Internet startup, paperculture.com, where we don't have the luxury of having…read moreour own internal IT person. As such, I was looking for a phone system that did the following: a) Had full PBX functionality (voicemail, auto attendant, hunt groups, acd queues, voicemail to email, call forwarding, etc.) b) Was cost effective (therefore, i was most interested in VoIP / IPPBX solutions) c) Was easy to manage On top of that, as the CEO I have 20 other things I need to deal with, and I've NEVER installed a PBX before, so I needed some handholding along the way. I'm not a tech neophyte, but I didn't even know what a SIP trunk was before speaking with Shawn. In any case, I spoke to a number of potential telco integrators. Shawn (the owner for 15+ years) of IP PBX Support was by far the best. He was detailed, he was honest (telling me where I didn't need to spend money) and not pushy at all . . . and of course, knowledgable. I highly recommend Shawn for small business owners looking to set up or change their telco setup. Whether it's helping with buying the PBX itself, running the necessary wiring, running ethernat cat5, cat5e, cat6, fiber or copper, buying the switches/routers necessary for a VOIP implementation, Shawn personally walked me through all of it. He spent countless amount of time even prior to the sale with no promise of making it. Kudos to Shawn. HIGHLY RECOMMENDED!

Tiara was quite helpful with my phone predicament, as my prior Samsung Galaxy A15 5G mobile phone…read moremodel was causing SIM card connection troubles, preventing me from making and receiving phone calls or even sending and receiving text messages. Personally, I found all of this as an unusual phone ownership experience. Tiara verified to make sure it wasn't my T-Mobile phone monthly plan causing the problems, and she was correct. She went above and beyond to guarantee that my dilemma had nothing to do with my mobile provider. It turns out that my Samsung phone was defective. Tiara had to go out of her way to insert my physical SIM card into another of the store's phone models on display during my in-person visit with her. She was a really patient staff member with me. She then had to explain to me about what could be my possible next steps. I was eventually persuaded to activate an IPhone 17e phone model through their store location because I previously purchased my Samsung mobile phone from a different T-Mobile store location in the local San Jose city area (which I am now realizing I have very strange suspicions about other T-Mobile locations when compared to this dependable Milpitas Great Mall location). I had to return another day to get my recently purchased IPhone and have the eSIM for it to be activated in-person at their store. Aaron handled everything for me and made the activation process go smoothly. Of course, my authorized user/owner for the family plan under which I am enrolled had to be present in person. During my second visit in the store with Aaron, my owner asked Aaron questions unrelated to my IPhone activation process, and Aaron was incredibly informed and prepared to answer them all. Aaron made sure I was in and out of the store quickly. Thank you again Tiara and Aaron.

Shout-out to Alberto for still honoring my T-Mobile Tuesday redemption for the headight…read more The fine print says it can redeem it until Wednesday but the app expires it Wednesday morning. Anyways, I'm gonna make sure to come on Tuesday from now on!

Great customer service. The staff were very friendly and helpful. Highly recommend this place to…read moreanyone who appreciates great service.