I wanted to transfer my husband from Verizon over to my plan, but the process online was a bit…read moreconvoluted. It was letting me check out and add a new line but I was worried that it would generate a new phone number instead of transferring his over. The deals online are slightly better than what you can get in a store (strangely enough it was offering an extra $200 credit that we couldn't get through the store). However, the headache saved, we just wanted to get it done and over with. George was so incredibly pleasant and helped us with all of our questions and also getting his phone transferred over and upgraded through the trade in offer. He was patient and got everything we wanted done. The only unfortunate part is that they didn't have a stock of all iPhone colors of the newest model which was strange since it's already 2 months post launch. Regardless, we're so happy with the service and if there are any Mandarin or Cantonese speakers, they're fluent and would be able to assist that demographic as well.

competent, knowlable, patient and efficint. very friendly and great customer…read morecare...........................

Came into AT&T needing help with a new phone and, of course, I had a million questions, requests,…read moreand "wait, one more thing..." moments Cameron helped me through ALL of it with so much patience, knowledge, and a genuine willingness to figure everything out for me. He never made me feel rushed or like I was asking too much. He was kind, polite, professional, and really knew what he was doing. You can tell when someone is just doing their job versus when someone actually cares about helping you Cameron definitely cared.Amazing customer service and such a pleasant experience. AT&T, give this young man a raise! Thank you, Cameron, for making what could've been a stressful visit so easy!

AT&T wireless internet did not work well, and AT&T are scam artists. We've had Comcast for business…read moreinternet for a few years. This year, I experimented with AT&T wireless business internet as a potential cost savings measure. The AT&T internet was advertised at $65 per month. This would have been a decent monthly savings if it worked as well as Comcast. I gave it a few months but the AT&T internet did not work as well as Comcast. Additionally, it was not $65 per month, it was $77. The extra $12 per month was equipment fees and taxes. So I cancelled AT&T, and immediately sent the router equipment back. However I was charged $237 for the equipment, despite the fact that we returned it in perfect condition. I was also charged an additional month, for a total of $314. When I called AT&T, I was told that I had a 30 day grace period from the time I started the account in order to return the equipment. Since I evaluated it a few months, apparently I missed my opportunity to send it back for a refund. This was NOT explained when I started the account. Beware of these scam artist. If you sign up for AT&T business internet, you are not renting the equipment, you are buying it.

We just came here for new Internet service and George was very helpful for setting everything up…read moreand even saving bills for my partner. We were also able to communicate in both English and Chinese which is a huge plus. I have been in the Bay Area for over 9 years and never have I ever seen such great service from ATT employees.

Amazing service Zero wait…read more By far the best customer service I've ever had in a phone store Less than 30 minutes and I had a new phone and was out the door Including download my old phone Use this store

First time coming to this AT&T Store. I needed to replace my nano-sim card that somehow got damaged…read morein my phone. Your typical authorized retailer, offering various services and products for personal and business needs. The Customer Service Rep named Jack who was able to help me. He was patient, knowledgeable, and kind as he helped my wife and I.

I had an outstanding experience with AT&T, thanks to Alberto. His customer service was…read moreprofessional, patient, and incredibly detail-oriented. He took the time to listen, explain everything clearly, and made sure nothing was overlooked. I never felt rushed and felt confident that everything was handled correctly. It's rare to come across someone who truly cares about doing their job well, and Alberto absolutely does. I sincerely hope AT&T recognizes and values an outstanding employee like him, because service like this makes a real difference. Highly recommend this location and ask for Alberto if you can.

My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

We stopped by after lunch, since it was right across the way from Urban Plates…read more They weren't busy which was great for us. We were immediately helped by Alliya. She was very helpful. We are interested in changing our interest provider and she gave a lot of good information and went over all the plans they offered. They have a great promotional value package going on right now. We will go over all the information she gave us and make our decision.

Horrible service , horrible company , they lied to my face telling me my monthly plan would be…read morereduced when I canceled a line then for the next 3 months they slowly increase the amounts ,now for two lines they charged us $200,then $250 and today they charged $450

My brother needed a phone upgrade so my mom and I tagged along to see the process. Trevor, the guy…read morethat helped us, was super friendly and super courteous. He gave us details regarding plans on phone upgrades, told us about deals regarding accessories and future upgrades and services and was a downright fun person to chat with. In between my brother getting his phone set up (data transfer + screen protector installation done by Trevor) and paying for accessories we ended up having conversations about video games and anime which was pretty cool. I was also surprised at how fast Trevor worked and was really glad he was patient with us. He did mention that he had 10 years of service in the field and knows a lot about the products and services they offer which helped a lot especially since we had a lot of questions. I didn't catch the other employee's name (he had a big beard and wore an AT&T hat) who was also helping us out, but he was really chill and helpful too. Overall our experience today was very pleasant and it's making me want to get a phone upgrade ASAP. 5 stars, thank you Trevor!

Worst customer service ever. They take their sweet time when they have a line of people waiting…read more They talk to much instead of trying to keep things moving so people can be in and out. They do not greet people when they walk into the store just let people wait and wait and wait. Been waiting 15 minutes and not one person has greeted me or said we will be right with you. Very unprofessional. I'm here for a less than 5 minute transaction and have 3 people ahead of me. And of course the pay station does not work like always.

Zee is the magic man, I brought my senior neighbor to get help after getting a new phone because…read moreshe went to (took the bus by the way) the king and story location "corporate" and left and got home and couldn't use her phone because it was "red" emergency calls only. She couldn't find her pictures none of her apps were there, she's 83 years old and you think after being an ATT customer for over 48 years they would have taken the time to help her before she left but they didn't so shame on you. Thank you thank you Zee, she knows how to use her phone, it works and she's happy and he took time to upload her favorite music artist, he went above and beyond he was so professional kind compassionate and sweet

Excellent service and deals. Assistant manager Kyle is the best. as well as the managers team. We…read moredrive from the east .Worth the drive . Gave us best valve . Thank you Grant Adams