Went to this store multiple times for a new phone, internet for my business. Gentlemen Gael went…read moreabove and beyond helping me out as well as following up after the installation at my shop to make sure all was smooth. He further answered the million questions i had for him with patience! Please see Gael at this store only!

Let me start by saying I CAN'T give a lower rating than 1. I went to this store and ordered a smart…read morewatch. I was not sure about the purchase but at the time, they indicated i can return it as long as I didn't open the product. I decided to return this, I went back to the same store and they told me the store manager REFUSED to waive the $50 restocking fee. The manager has the authority to waive the fee but he chose not to. He told me that if I bought an APPLE product that he would do it (presumably due to high resale possibility but NOT on Samsung). So ALL SAMSUNG products will NOT waive any sort of fee if it is returned. I confronted him, told him that it's BS that he was 'unable' to waive my fee. DON'T buy anything from this store as they will not stand by their products. DO NOT BUY FROM HERE!!!

Came in the store to upgrade my old work phone to a Samsung S26 Ultra, and it was a quick and…read morepainless experience. They took my old phone as a trade in with no problems. Shamarion helped me with the upgrade/trade in process and was efficient and knowledgeable. Will definitely come back in the future!

After having lunch yesterday, I stopped-in at the AT&T store to see if they could help me resolve a…read moreproblem I was having with my iPhone 15. Recently, when I would try to add an event to my calendar, it would freeze-up when I attempted to add the event. This problem only started happening very recently. A young man from the AT&T store was gracious enough to help me. He showed me what was happening and helped me fix it. I don't recall the young man's name, but he was a big help. He also helped my son with selecting a cord he was looking for. I've always received polite and quick customer service when I come here.

Came into AT&T needing help with a new phone and, of course, I had a million questions, requests,…read moreand "wait, one more thing..." moments Cameron helped me through ALL of it with so much patience, knowledge, and a genuine willingness to figure everything out for me. He never made me feel rushed or like I was asking too much. He was kind, polite, professional, and really knew what he was doing. You can tell when someone is just doing their job versus when someone actually cares about helping you Cameron definitely cared.Amazing customer service and such a pleasant experience. AT&T, give this young man a raise! Thank you, Cameron, for making what could've been a stressful visit so easy!

AT&T wireless internet did not work well, and AT&T are scam artists. We've had Comcast for business…read moreinternet for a few years. This year, I experimented with AT&T wireless business internet as a potential cost savings measure. The AT&T internet was advertised at $65 per month. This would have been a decent monthly savings if it worked as well as Comcast. I gave it a few months but the AT&T internet did not work as well as Comcast. Additionally, it was not $65 per month, it was $77. The extra $12 per month was equipment fees and taxes. So I cancelled AT&T, and immediately sent the router equipment back. However I was charged $237 for the equipment, despite the fact that we returned it in perfect condition. I was also charged an additional month, for a total of $314. When I called AT&T, I was told that I had a 30 day grace period from the time I started the account in order to return the equipment. Since I evaluated it a few months, apparently I missed my opportunity to send it back for a refund. This was NOT explained when I started the account. Beware of these scam artist. If you sign up for AT&T business internet, you are not renting the equipment, you are buying it.

We just came here for new Internet service and George was very helpful for setting everything up…read moreand even saving bills for my partner. We were also able to communicate in both English and Chinese which is a huge plus. I have been in the Bay Area for over 9 years and never have I ever seen such great service from ATT employees.

Amazing service Zero wait…read more By far the best customer service I've ever had in a phone store Less than 30 minutes and I had a new phone and was out the door Including download my old phone Use this store

This review is not for AT&T wireless but it's for Alondra M. Who works at this location…read more I had an outstanding experience with Alondra M. Walked in pissed off but her customer service skill was excellent, professional, patient. She took the time to listen to my issues & problem with AT&T wireless billings & credit. She went over every bill and try to figure out the issue. She explained everything clearly and answered every of my questions. Highly recommend this location and ask for Alondra M if you have to get AT&T as your wireless service provider.

First time coming to this AT&T Store. I needed to replace my nano-sim card that somehow got damaged…read morein my phone. Your typical authorized retailer, offering various services and products for personal and business needs. The Customer Service Rep named Jack who was able to help me. He was patient, knowledgeable, and kind as he helped my wife and I.

My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

We stopped by after lunch, since it was right across the way from Urban Plates…read more They weren't busy which was great for us. We were immediately helped by Alliya. She was very helpful. We are interested in changing our interest provider and she gave a lot of good information and went over all the plans they offered. They have a great promotional value package going on right now. We will go over all the information she gave us and make our decision.

Horrible service , horrible company , they lied to my face telling me my monthly plan would be…read morereduced when I canceled a line then for the next 3 months they slowly increase the amounts ,now for two lines they charged us $200,then $250 and today they charged $450

Worst customer service ever. They take their sweet time when they have a line of people waiting…read more They talk to much instead of trying to keep things moving so people can be in and out. They do not greet people when they walk into the store just let people wait and wait and wait. Been waiting 15 minutes and not one person has greeted me or said we will be right with you. Very unprofessional. I'm here for a less than 5 minute transaction and have 3 people ahead of me. And of course the pay station does not work like always.

My brother needed a phone upgrade so my mom and I tagged along to see the process. Trevor, the guy…read morethat helped us, was super friendly and super courteous. He gave us details regarding plans on phone upgrades, told us about deals regarding accessories and future upgrades and services and was a downright fun person to chat with. In between my brother getting his phone set up (data transfer + screen protector installation done by Trevor) and paying for accessories we ended up having conversations about video games and anime which was pretty cool. I was also surprised at how fast Trevor worked and was really glad he was patient with us. He did mention that he had 10 years of service in the field and knows a lot about the products and services they offer which helped a lot especially since we had a lot of questions. I didn't catch the other employee's name (he had a big beard and wore an AT&T hat) who was also helping us out, but he was really chill and helpful too. Overall our experience today was very pleasant and it's making me want to get a phone upgrade ASAP. 5 stars, thank you Trevor!

I had an issue with my phone service and stopped by AT&T for help. Moises provided excellent…read morecustomer service from start to finish! He was patient, professional, knowledgeable, and genuinely took the time to make sure my issue was resolved. It's not every day you come across someone who truly goes the extra mile to help a customer. Thank you, Moises, for making what could have been a frustrating experience such a positive one!

Zee is the magic man, I brought my senior neighbor to get help after getting a new phone because…read moreshe went to (took the bus by the way) the king and story location "corporate" and left and got home and couldn't use her phone because it was "red" emergency calls only. She couldn't find her pictures none of her apps were there, she's 83 years old and you think after being an ATT customer for over 48 years they would have taken the time to help her before she left but they didn't so shame on you. Thank you thank you Zee, she knows how to use her phone, it works and she's happy and he took time to upload her favorite music artist, he went above and beyond he was so professional kind compassionate and sweet

Apparently my original review on Google (below) was reported and deleted (likely by employees and…read moretheir cohorts who wish to silence me). So, I'll just go ahead and keep posting to warn others. :) Oh, and I love how the same employee I refer to in my review - Robert (or "ROBB" on Google) - gave a 5-star review of the store, lol. It's all pretty telling; underscores what a shady, seedy, sordid and shameful place this is. AVOID IT. ****** If I could give ZERO stars, I would. AVOID THIS STORE. I was initially assisted by "Robert B." (his name is on my receipt) for a phone swap/upgrade. He was incredibly aloof and cold from the get-go, and didn't seem like he wanted to help me. About 15 minutes into our conversation, he calls over his co-worker "Kevin S." (his name is on my second receipt from a later transaction that I will get into shortly) to relieve him from his work with me so he could leave. Didn't seem like a problem - I assumed it was the end of his shift. However, while Kevin was helping me - Robert comes back out with his belongings and proceeds to speak with Kevin and another employee he called "Evelyn" (who was chronically on her phone, with iPods in nonstop). So, Robert has time to speak with coworkers off the clock - but couldn't stick around to finish assisting me? Kinda weird, unprofessional, and discourteous if you ask me. Anyway, I finalize the phone swap with Kevin, exit the store, and am in my car when I realize my new phone requires a new type of charger. I go back in the store and Kevin begins exhibiting a snarky, hostile attitude when I say it would have been nice to know I needed a new charger before I left the store. He then prints out a receipt for me and places it on a table 7 ft. away (he doesn't even hand it to me). I then simply inquire about when his manager will be in next to speak with because I found his behavior to be a little disrespectful. Kevin's response? He throws up his arm and *yells*: "GET THE H*** OUT OF MY STORE!!! B**** a**..." [I'm not entirely sure what the actual nasty profanity he uttered was - but this is what I heard]. He then meandered to the backroom out of sight. I stood there absolutely incredulous. Did he really just scream and curse *at a customer* for simply asking a question?? His co-"worker" Evelyn who is sitting 5 ft. away acts as if she didn't hear a thing; completely oblivious, cold, detached and too busy on her phone to really care. One of her friends from outside the store even came in to sit down with her within seconds, and Evelyn took priority in speaking with her than addressing what had just transpired. *Side note: I just got off the phone with another AT&T about dropping off my old phone there (I am NOT setting foot back in this place), and they informed me that this particular AT&T is NOT corporate - it's third party owned (?). Makes a lot of sense in retrospect; a truly vile, appallingly unprofessional, heinous establishment where customers are viciously disrespected, demeaned, and threatened for no reason at all. AVOID, AVOID, AVOID AT&T on Capitol & McKee.

This store location genuinely deserves 0 stars. One of the worst experience I've ever had. Customer…read moreservice is non-existent. You will be met with rude behavior and bad attitude from the workers. I recommend others to visit other locations because this branch is not helpful at all and will only leave you wanting to feel like switching carriers. This establishment is full of untrained and unprofessional individuals who look like they don't even want to work.