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    Openwave

    5.0 (1 review)

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    19 years ago

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    People searched for Mobile Phones 1,906 times last month within 15 miles of this business.

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    Verizon

    Verizon

    3.4
    (32 reviews)
    1.7 mi
    Available by appointment
    Shipping

    We made an appt. to review the details of our new phones. Noel was great to work with. He went out…read moreof his way to help us out. He seemed to really care of our needs & concerns.He was very knowledgeable and went out of his way to best service us.

    WARNING! : This Place is not Verizon. It is a Franchise. I am referring to the location near See's…read morecandy by Safeway at Sequoia Station in Redwood City. They are completely unethical or at the very least grossly incompetent. Don't waste your time or money, especially time. Go directly to corporate store down the street by Target. I only stopped by this place because they were open an hour later, thinking I could save some time. I think there only interest is getting you to sign up for long term services and purchase their way overpriced products. They seem quite proud of the price gouging. One idiot even kept bragging to another coworker about how they were able to convince someone to return for "extra" services. I guess they get a commission each time. Definitely, don't bring loved ones there with a limited English capacity or diminished mental faculties. Nothing there is transparent as far a pricing goes. DOUBLE CHECK EVERYTHING AND DON'T SIGN ANYTHING AS THIS PLACE, UNLESS YOU ARE CERTAIN WHAT YOU WANT AND GET. Tried to activate a device, got charged for who knows what. According to the person activated said device, everything is fine. I didn't use device right away. Device didn't work when I eventually tried it. Went to corporate store down the street as I was nearby, only to find out device was "broken". It never worked. Verizon exchanged said device for one of their own. Wasted time and money at the location near Safeway at Sequoia Station. Not sure if everyone there is like this or just the time that I was there.

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    AT&T Store

    AT&T Store

    2.6
    (68 reviews)
    1.7 mi
    $$

    Where do I begin…read more.. We had an activation issue with a new phone that ended up deactivating both my phone and my daughter's. We were completely dead in the water. We went to the AT&T store at Sequoia Station for help. When we walked in, there were 4-5 employees standing near the door talking. After an awkward silence, someone finally asked what was going on. Felt like we were interrupting them. I explained the situation, and without even looking at the phones, one employee immediately said, "It takes two days before anything can be done." No troubleshooting, no attempt to help, just a quick dismissal. As an IT manager, that response was extremely frustrating. We weren't expecting miracles, just effort and basic troubleshooting. None was offered. I would be embarrassed as to the support in that establishment as a manager As i could not believe it was that bad, we left and drove to the Belmont AT&T store, which we had used in the past, just a bit farther. The difference was night and day. A gentleman greeted us immediately, listened carefully, took all three phones and said, this is a simple fix. In less than 10 minutes, all phones were working again and my daughter's new phone was properly activated and ported with the correct number. That is what real customer service looks like. I will never return to the Sequoia Station location and have already told daughter same and pas to your friends to avoid it. If something truly can't be fixed, that's understandable, but this clearly could have been resolved with the right skills and willingness to help.

    This store sucks because they never have enough people in here. I come and have to wait at least a…read more1/2 hour everytime. Today it's 45 minute so far. They try and be nice but know they're understaffed. I like the employees but the franchise needs more employees. Stop cheating out scummy franchise owners. Pay a living wage and good people will work for you! Update 60 minutes. Still waiting to pay my bill. This place sucks but is across from my house. I'm too invested to leave now Don't go here unless you have time to kill

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    AT&T Store
    AT&T Store
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    Verizon

    Verizon

    3.0
    (172 reviews)
    2.1 mi
    $$

    Exceptional Experience with Carlos Rodriguez…read more I recently visited this Verizon location and had the absolute pleasure of being assisted by Carlos Rodriguez. From the moment I walked in, he greeted me warmly and treated me like family. Carlos went far beyond what I expected. He took the time to carefully explain everything in detail, showing me all the numbers clearly on paper and breaking down the savings and options available. He made sure I fully understood how we could navigate the process to get exactly what I was looking for no pressure, just pure professionalism and transparency. What truly stood out is that he didn't just aim to make me a satisfied customer -- he genuinely wanted me to be a happy customer. And he absolutely succeeded. He exceeded my expectations in every way. What makes this even more impressive is that Carlos is actually a Director from Sacramento who was visiting this store he's not even the regular manager running the location yet he took the time to go above and beyond for me. It was truly an honor and a pleasure doing business with him. If more professionals followed his example, customer service everywhere would be on another level. Highly recommend!

    Make sure to ask questions and stand your ground about what you want. I went to the store expecting…read moreto get a replacement phone and have my existing number and plan transferred to the new device. Instead, they created a completely new cell phone number, which came with additional fees, activation charges, and extra apps and services that I did not need. The sales representative did not properly explain any of this to me. The entire time, I believed I was simply getting a new phone and rolling my existing plan over to it. Had everything been explained clearly, I would never have agreed to a new number and the extra charges that came with it. I feel misled and frustrated by the lack of transparency during the sales process. This is consumer ripoff.

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    Master Computer Wireless

    Master Computer Wireless

    3.0
    (2 reviews)
    2.2 mi

    I just did some purchases and I am very satisfied and you're very professional and easy-going peopleread more

    I have 3 numbers with H2O wireless for some time and following are the major flaws/ issues with…read morethis company gouging customers off of their prepaid( pay as you go or monthly plans 1) customer service is the worst I have experienced over several phone calls made over period of time. They are liars, incompetent and will not transfer to supervisors or billing dept when they cant resolve issues. 2) Customer service will disconnect your phone once you insists on supervisor/manager. 3) customer service individuals lack IQ of even 50. 4) their access number for prepaid plans to call international destination is siphoning money from your balance. when you call access code to dial international number, " you don't have sufficient funds" and will not place call but will deduct 5c each attempt. Remind you this this the only access number to call international destinations. 5) for monthly plan they have 213-808-6199 access code to call international and when you do " due to network difficulty we cannot complete your call, try again later" 6) when you address these issues you will be transferred to supervisor( if you are in luck) , phone will be disconnected and if you do get someone, then you start all over again. 7) their billing dept, supervisors for CSR cannot communicate and share their notes, go figure so you will be repeating same issues to each and every one at the very best. 8) I lost money/ balance as a direct result of above and no resolution, even worse they dont give a damn about your issues as these issue lingers on like pests at this company. 9) Needless to say I will not be patronizing this barbaric company and suggests no one should. 10) better business bureau complaint is being lodged from my side and hope you all would too. AVOID H2O WIRELESS FOR YOUR PREPAID SERVICES AT ALL COST.

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    We sell and install Security Systems.  The best, we use IP cameras (High resolution and audio)
    We sell and install Security Systems. The best, we use IP cameras (High resolution and audio)
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    Openwave - mobilephones - Updated July 2026

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