I have to give a shoutout to Brandon at this location and his Teammates. Great people all with a…read morehappy can do attitude with great energy!!! You have found the right place a diamond in the rough to come too. Definitely a five star experience and establishment!!! Thank you T-Mobile for hiring just right and again Brandon? That Hotspot saved the day regarding my COO visiting from New Jersey at his Hotel. You may call it devine intervention!!! Everything unfolded without a hitch THANKS to Brandon for his spot on work!!! A VERY grateful customer!!! Jim H.

I had been using Metro PCS for 20 years, specifically to call-and-text the Philippines. Then…read moreT-Mobile took over Metro PCs or Metro sold out. Now can't call or text the Philippines. Somebody honest at T-Mobile finally told me or confessed they don't service the Philippines anymore. Looking for a new carrier that provides call-and-text for Philippines? And T-Mobile people at Costco in Palo Alto, Ca were very rude, when I asked for their help. Does anybody know a service provider that will allow call-and-text to the Philippines?

I thought going into this location would provide a professional timely transaction, nope, I was so…read morewrong!!!!! So much time wasted and the reality is the staff isn't even professional. The manager is not understanding nor does she offer any solutions. The manager clearly doesn't care. The workers seem like they don't care about anything other than themselves and their commissions and review ratings. Here is a 1 star rating for you douches. They don't make you feel valued and couldn't care less. It shows. Very surprised to experience this in Palo Alto. I think I'll go to ATT instead. ATT signal is better in Palo Alto and Mountain View both anyhow. This Verizon location is really hard to do business with.

We were early for our 2pm appointment, but Shannon immediately started helping her Ladyship and…read moremyself. Her Ladyship was going to by me a A54 Samsung cell phone for $499.00. yes, for my birthday. Shannon looked at her account and presented me with a phone that was way better . . . light years better! Shannon was great to work with, great sense of humor, and very knowledgeable. I love my new phone and we will definitely be back for some accesseries.

Nicholas was great today! He helped me to add International travel!…read more Thank you so much!!!!

As a small family business that runs a licensed school, we rely on strong phone and internet…read moreservice to operate smoothly. Unfortunately, our experience with AT&T has been disappointing on almost every level. Internet (Fiber) We pay for AT&T's highest-tier fiber internet for our family business, and the service is awful. The connection is slow, laggy, and unreliable. Our office is just at the end of the yard, and the internet barely reaches it. We're spending premium prices for something that should be fast and consistent - but it's not. Phone Service We have multiple phone lines through AT&T and the bills are extremely high. We've seen random charges like late fees (even though we're on autopay) and out-of-town phone fees that no one can clearly explain. Anytime we try to get help or answers, we're left more confused. In-Person Customer Service The store experience is disappointing. The staff don't seem trained to actually resolve anything and aren't helpful when you bring up billing issues or problems with service. Phone Customer Service Calling AT&T is just as frustrating. Our teacher has waited 30-40 mins on hold more than once. When someone finally answers, they can't explain what's going on or fix the issue. You get transferred around or told to "wait for an email" that never comes. Teacher Discount If you're a teacher for a daycare or preschool and thinking the teacher discount will be a helpful perk - think again. This is now the 4th time in 4mos that I've received the same message telling me to re-submit my documents to prove we're a licensed school. I've already submitted everything 2x & WAS approved -& still, they remove the discount after a short time, then send the same message again. Here's the message I keep getting: "You're almost there! Upload your ID to see if you qualify for the AT&T Teachers and families appreciation offer. You need to submit your proof of eligibility within the next 14 days or you may lose program benefits or any discount you might currently be receiving. Once you've uploaded your doc, keep an eye out for either a confirmation email or a request for more info from us." This has happened every month since I applied. We've only actually received the discount 3x- every other time it's been removed, & now we're on our 4th document request. Overall Experience We're paying for top-tier internet & multiple phone lines, & the service continues to disappoint. Between the unreliable connection, overpriced phone plans, poor support, a broken teacher discount system, we're seriously reconsidering staying with AT&T.

They were flexible with timing, priced very competitively, and CAME TO MY DOOR. Within ten minutes…read morethe screen on my old iPhone XR had been replaced and the phone was working again. Perfect solution for busy moms or anyone who can't find the time to get away. Pro-tip: save by paying in cash. Thank you Agit and Sait for your help! Will definitely be using you in the future for any phone related crises.

Convenient and fast service! Replaced my screen in less than 15 mins while I was at work. Superb!read more

Strangely there isn't a review or even a listing for this Apple Store located in downtown Palo…read moreAlto. Came here for the first time to pick up my iPhone 14 Pro. Of course there was a line. Sept 16 was the first day the 14 was made available. Opted to pick it up at the store. Staff at the door was very prompt in letting all who were there to pick up their new phones to enter the store and directed us to the tables with the staffs ready to help. He led me to Vince (I hope I got the name right. Super friendly guy and asked if I needed help in settling up or if I had any questions. Another staff came from the back of the store and handed him my new toy. He went "Wow!! 1 TB?!! Nice!!" I told him I had been surviving with the measly 64GB since 2017. Yes, I had an X. Just like my X would dictate what storage I should and could get, he said then "you do not need more than a 64GB!" I had to listen even though I paid for my own X. My bestie said yesterday that was so extreme, from a 64GB to going ham with a 1TB! I told her that happened when people got repressed for so many years. So yes, I got what I wanted for the first time and I am happy!! To that abusive being, if you are reading this.. I hope you would not stalk me ever again on Yelp or anywhere else. Karma may be busy at this moment, but eventually they would come for you and you would deserve what you have done to me all these years. Sorry fellow yelpers for trauma dumping on a Sunday evening! Life moves on and it is always best without any toxicity! Back to this store, I walked in and left happily with my well-deserved 14 Pro. The staffs there were amazing and I am so happy to have a wonderful first time experience here. This will be my go to Apple Store from now on. 09.16.2022

Jose at the Genius Bar was amazing! Super friendly and helpful! Fixed my issue with my MacBook in 3…read moreminutes! Thanks so much Jose

6/28/26 Oh my! The Lady Duchess is frantic over a text she received this morning from ATT, so…read moreloaded our butts in the car and (her driving, me blindfolded) dashed off to this ATT store. We were greeted by smiling faces, good mornings, how are you. Worked for me, the Duchess on the other hand was in a panic, so Rafaela, sat us down and began to look over the issue. While looking over things, she was soon joined by her manager, Samhhriddi. The text was a spam, so all was right with world. Be wary, there are tons of ATT spam texts. We ended up dropping Verizon and bundling with ATT as they gave us an offer we couldn't refuse, plus we've had an account with ATT for 24 years and it just made since and saved some $'s. Replaced our Verizon cells, and I like my new cell better with its larger screen. The ladies were supremely patient with the duchess who had a yard long list of questions. I will add we were there at 10 AM, so we the first in the door with no wait.

UNBELIEVABLE! Was it…read morethe new iphone release, or just the usual long wait at the AT&T store. IDK, but the manager greeting at the door had SERIOUS attitude towards me. Was he power tripping? Not sure, but he was very cold. So after the 60 minute wait, I meet with a rep, who asks for me ID. After running out to the car for my wallet, I saw the rep was already talking to another customer. That boss at the door told me I was back in the queue. Only 30 minutes later did I realize he put me at the very end of the line. Really? Really?? I would have to wait in the queue twice because I left the store for my ID and came back? What is this, monty python? When an elderly guy came in, the boss became so nice and immediately helped him fix the problems, and sent them on their way. That was cool. So he totally had discretion over "policy". But he chose to beat me over the head with the rules. Unreasonable. And rude. I've bought phones here before, with no problems. I guess just toe the line. Or maybe hope that the "don't give a hoot crew" isn't on duty that day. Or skip this location all together.

Good experience…read more Easy trade and fair price, better than Apple Store, worth to try your device here.

Best sell emailed me about a Macbook I posted on CraigsList and their email said "We want to buy…read moreyour MacBook and pay you cash immediately. We're local BestSell stores. No waiting, no shipping, no low ballers." They offered me 60% of what I was listing on Craigslist, how is that not lowballing?

I recently found this business on Yelp, and I'm very happy with my choice. My computer got a virus,…read moreand I had extremely important information on it -- all my business files and financial documents. I was very afraid to bring it to someone I didn't know. But from the first minutes of meeting Dario, I felt safe and confident that I could trust him. After a quick assessment, he provided a detailed explanation of the issues with my computer. The next day, everything was fixed at a very reasonable price. I called him several times afterward to verify some information, and Dario answered right away each time. I am very satisfied with the service and highly recommend him.

TechnoUNO is a great place for any computer / laptop repair. They have been running this shop for…read more20 years and Dario, the owner, is very knowledgeable and honest. I brought my Chromebook to fix an issue, and he was resourceful and found a fix. The shop is organized and clean!