Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

I depend on my computer for work. It is a Dell laptop. Working from home and my computer would…read morenot open at all. I admit to a bit of panic, but Jefe at Techloop in Menlo Park was my rescue. Jefe was welcoming, had deep expertise, and within five minutes had resolved the issue. He went above and beyond by spending more time with me, explaining how I could avoid this problem in future. I am beyond grateful to Jefe and Techloop for this amazing resource. 10 stars!

I have to give a shoutout to Brandon at this location and his Teammates. Great people all with a…read morehappy can do attitude with great energy!!! You have found the right place a diamond in the rough to come too. Definitely a five star experience and establishment!!! Thank you T-Mobile for hiring just right and again Brandon? That Hotspot saved the day regarding my COO visiting from New Jersey at his Hotel. You may call it devine intervention!!! Everything unfolded without a hitch THANKS to Brandon for his spot on work!!! A VERY grateful customer!!! Jim H.

I had been using Metro PCS for 20 years, specifically to call-and-text the Philippines. Then…read moreT-Mobile took over Metro PCs or Metro sold out. Now can't call or text the Philippines. Somebody honest at T-Mobile finally told me or confessed they don't service the Philippines anymore. Looking for a new carrier that provides call-and-text for Philippines? And T-Mobile people at Costco in Palo Alto, Ca were very rude, when I asked for their help. Does anybody know a service provider that will allow call-and-text to the Philippines?

We were early for our 2pm appointment, but Shannon immediately started helping her Ladyship and…read moremyself. Her Ladyship was going to by me a A54 Samsung cell phone for $499.00. yes, for my birthday. Shannon looked at her account and presented me with a phone that was way better . . . light years better! Shannon was great to work with, great sense of humor, and very knowledgeable. I love my new phone and we will definitely be back for some accesseries.

Hire people that actually want to help others and aren't so darn rude and offensive…read more This location has the most complacent, zero human thinking, unprofessional humans possible. Can't even begin to explain the lack of brain cells and common decency missing by multiple multiple employees. Accusations running a muck. Verizon at the location completely blows big whale chunks. Can't be more clear: Unless it's literally the end of the world, just go to a different location and get by in life without wasting any of your own brain cells on this less than amoeba. Store manager not Jocelyn the other female manager is so rude and entitled. Get a grip on how to treat customers with common dignity and respect. Very reasonable 27 year customer here. Shame on them. Totally shame on this location, complete failure in process, customer service and clarity. Less than one star. See the theme on how many terrible reviews this location gets? You've been notified! You're welcome

We had such a good experience with Sebastian helping us set up a new phone. Excellent customer…read moreservice and he was so patient with us especially since we were coming over from the AT&T on Page Mill that frustrated us with a ridiculous wait time due to poor management. We really appreciated his knowledge and helpfulness.

Nicholas was great today! He helped me to add International travel!…read more Thank you so much!!!!

I had my phone camera repaired somewhere else and unfortunately, they ended up making the problem…read moreeven worse. That's when I decided to reach out to GoCell and spoke with Erish to set up an appointment. I drove all the way to his store in San Mateo, but unfortunately the camera part they had received was the wrong one and didn't fit my phone. Erish was very professional about it and genuinely apologized for having me drive all the way there for nothing. What really impressed me was that he didn't just leave it at that. He ordered the correct part right away and told me he would come to my house and fix it for me at no extra charge. And he actually did exactly what he promised in a day.. The camera is working perfectly now, and I honestly couldn't be happier. Erish went above and beyond to make things right, and that kind of customer service is hard to find these days. I definitely recommend GoCell and Erish if you need your phone repaired. Great service and, most importantly, someone who actually stands behind his words and work.

Great experience!…read more They fixed my son's iPad charging port which will give it some extra life. I used their mobile pickup and drop off service which made everything very convenient. Eric and Said were very professional, responsive, and completed the repair exactly as expected. They also recommended replacing the battery, which I already knew was getting weak. I appreciated that they pointed it out without pressuring me to do it right away. I plan to have them replace the battery at a later date. I will definitely use them again.

Strangely there isn't a review or even a listing for this Apple Store located in downtown Palo…read moreAlto. Came here for the first time to pick up my iPhone 14 Pro. Of course there was a line. Sept 16 was the first day the 14 was made available. Opted to pick it up at the store. Staff at the door was very prompt in letting all who were there to pick up their new phones to enter the store and directed us to the tables with the staffs ready to help. He led me to Vince (I hope I got the name right. Super friendly guy and asked if I needed help in settling up or if I had any questions. Another staff came from the back of the store and handed him my new toy. He went "Wow!! 1 TB?!! Nice!!" I told him I had been surviving with the measly 64GB since 2017. Yes, I had an X. Just like my X would dictate what storage I should and could get, he said then "you do not need more than a 64GB!" I had to listen even though I paid for my own X. My bestie said yesterday that was so extreme, from a 64GB to going ham with a 1TB! I told her that happened when people got repressed for so many years. So yes, I got what I wanted for the first time and I am happy!! To that abusive being, if you are reading this.. I hope you would not stalk me ever again on Yelp or anywhere else. Karma may be busy at this moment, but eventually they would come for you and you would deserve what you have done to me all these years. Sorry fellow yelpers for trauma dumping on a Sunday evening! Life moves on and it is always best without any toxicity! Back to this store, I walked in and left happily with my well-deserved 14 Pro. The staffs there were amazing and I am so happy to have a wonderful first time experience here. This will be my go to Apple Store from now on. 09.16.2022

Jose at the Genius Bar was amazing! Super friendly and helpful! Fixed my issue with my MacBook in 3…read moreminutes! Thanks so much Jose

6/28/26 Oh my! The Lady Duchess is frantic over a text she received this morning from ATT, so…read moreloaded our butts in the car and (her driving, me blindfolded) dashed off to this ATT store. We were greeted by smiling faces, good mornings, how are you. Worked for me, the Duchess on the other hand was in a panic, so Rafaela, sat us down and began to look over the issue. While looking over things, she was soon joined by her manager, Samhhriddi. The text was a spam, so all was right with world. Be wary, there are tons of ATT spam texts. We ended up dropping Verizon and bundling with ATT as they gave us an offer we couldn't refuse, plus we've had an account with ATT for 24 years and it just made since and saved some $'s. Replaced our Verizon cells, and I like my new cell better with its larger screen. The ladies were supremely patient with the duchess who had a yard long list of questions. I will add we were there at 10 AM, so we the first in the door with no wait.

Horrible service! We arrived at 1:00pm and at 1:30pm were told that the Spanish speaking people had…read moreall left to break at the same time. You see there's one person on the clue for Spanish speaking and decide it's time for everyone who speaks Spanish to take a break together. Do not recommend to go here unless your willing to wait hours to get helped. This is also not the first time this has happened.

Good experience…read more Easy trade and fair price, better than Apple Store, worth to try your device here.

Best sell emailed me about a Macbook I posted on CraigsList and their email said "We want to buy…read moreyour MacBook and pay you cash immediately. We're local BestSell stores. No waiting, no shipping, no low ballers." They offered me 60% of what I was listing on Craigslist, how is that not lowballing?

I spilled tea on my MacBook Pro and it wouldn't power on afterward. The Apple Store couldn't do…read moreanything in-store and quoted me close to $2k to ship it out for a logic board replacement, which would have taken a week or more, and I would have lost all my files. I brought it to TecnoUNO instead and Dario had it diagnosed and fixed in just a few hours, and recovered all my files. He walked me through what had happened, explained exactly what he was doing to fix it, and answered every question I had without rushing it. Dario saved me a lot of money and a lot of stress. Highly recommend!!

I recently found this business on Yelp, and I'm very happy with my choice. My computer got a virus,…read moreand I had extremely important information on it -- all my business files and financial documents. I was very afraid to bring it to someone I didn't know. But from the first minutes of meeting Dario, I felt safe and confident that I could trust him. After a quick assessment, he provided a detailed explanation of the issues with my computer. The next day, everything was fixed at a very reasonable price. I called him several times afterward to verify some information, and Dario answered right away each time. I am very satisfied with the service and highly recommend him.

Excellence service and great prices highly recommended. The process was quick my phone looks brand…read morenew‼‼‼

Very good and excellent service. Ive been here many times they are very nice and good customer…read moreservice