I've come to this place twice to get a live scan done and services are quick and efficient. Both times they have had only one person working and like I said, their services are quick. I can say I was in and out of the door within 10 minutes or less. For a live scan just make sure to take 3 copies and fill them out with your info so all the worker has to do is turn on the machine for the fingerprints and fill out the bottom section. Honestly, it's quick and easy! read more

The guy that helped us was fun and made everything easy! Would definitely go to them again to get ANYTHING notarized... or even to send things! read more

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people who run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process. read more

Livescan, notary, shipping... knowledgeable and friendly! I recommend highly. I come here whenever i need things done and it is fast.

ROBERT at Pack and Mail Express (Redwood City, CA) was so customer service oriented, that he actually made my day! ROBERT cut the boxes which I purchased into the exact sizes I needed. His extremely accomodating attitude was so refreshing and pleasing! Robert's professionalism was top-notch and world-class. Thank you so very much ROBERT for your super awesome service!!!!! -- Marjorie read more

This is the ONLY place that San Mateo County allows you to get your live scan done for your CCW. After reading the reviews, I was dreading coming in to get my prints done. To my surprise the service was actually pretty good! I didn't catch the employees name, but her initials were "JC" on the paper. She's super friendly and patient :) read more

I love this place. They always take care of me quick and efficient. They do a little bit of everything.

Excellent local everything shop for mailing, copying, or even USPS drop. Had some letters to drop that were prepaid. He let me drop them into the USPS bin that is on site. Even when they were nearly closed. read more

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I came here for fingerprints/livescan and the service has a lot of improvements to consider. I saw another review of someone mentioning bad customer service. Sure, this kind of service does not require much interpersonal interaction but you need to at least hear customer's concerns. The girl who was doing my livescan ignored my feedback. I noticed she was doing my prints faster than other places. I told her mine typically takes a lot of tries because my prints aren't clear. She ignored it and proceeded to finish in less than 5 minutes. Now, I have been told I need to redo them due to prints not being clear. I am disappointed as the service takes time and jobs are on the line. Please take better care of your customers. read more

Excellent service, patience and courtesy. They even offered to lend me a cart to bring in heavy items to save my back. Really made me feel welcome and taken care of. read more

$15 to notarize a 1-page document. The notary, Jennifer, was fast and efficient and nice. $15 seems a little steep for something requiring 4 minutes of work though. read more

Pack and Mail Express - Sparse store - Notaries Near Me - Redwood City, California

I stopped in for passport-like photos shortly before close (international drivers license). Frank and team were quick, took a shot that worked, and I was in and out - easy! They were courteous and attentive to the several customers in the shop. Where they went the extra mile: helping me get digital photos for a family member printed. Two digital sets were sent to them, neither perfect (shadows etc). Frank edited and was able to produce a print that was noticeably better than what we sent. No up charge, just solid service. Everyone who works there is pleasant and helpful. Thank you, Frank and team! Highly recommend! read more

Great service quick efficient. Robert was very friendly offered to help me with my packages held the door for me as I brought them in just overly very positive and it was a great experience read more

This place charged 30% more for the exact same shipment (same sizbox, content, destination and carrier) compared to a spot in Menlo Park, just a couple weeks apart. When you ship overseas that's easily a hundred bucks. Sour service to boot. Will not use again. Edit - as it turns out, they're also liars, per their reply. I was there on a Friday. Attaching photo. read more

Pack and Mail Express - 2/12-21; Friday. Bad service, atrocious prices, liars. - Notaries Near Me - Redwood City, California

I went in for a passport photo. I was in and out in 3 minutes. Cost me $19. Easy peasy

I was just in pack and Mail What awesome Job they are doing to support those of us with mail,Notary even scanning and helping with important documents.. During these challenging times... Ty Frank for kindness and professional manner... Kudos to this establishment! I would certainly Recommend this place for all needs read more

I used their services to ship a package to another country, but the store didn't complete the customs declaration properly, so it was sent back. I don't really see how I can give anything other than 1 star since they couldn't perform the basic function of a post office. I'm not going to bother having them send it again. I'm going to another location. That's just $50 down the drain. Also apparently they're not BBB accredited? I'll go to Postal Annex next time. read more

My daughter volunteers at a local library and as a requirement needed to be live scan fingerprinted. We went in and the young lady who helped us was great on every level, pleasant, sweet, efficient. We were in and out of there in less than 10 minutes. A great overall experience! I would highly recommend them. read more

Came today for a notary service, I had one piece of document for a power of attorney written in the Arabic language. First I waited for 20 minutes for the notary person to come back from lunch, and once she came she told me: "what is this for?" so I answered. Then she said: "Sorry, I can't notarize documents I can't read", she also added: " I don't feel comfortable signing on a document I can't read, you can go to UPS" First of all, I don't know how she got her notary certification and she doesn't know the do's and don't's. I will have to report it to the secretary of state for refusing to notarize a document just because it is in an Arabic language. If someone who came in with a Spanish document or a Chinese document, would you say the same to them? In addition, you don't have to read Arabic to notarize the document, you are certifying that the person who is standing in front of you, and signing the document, is the same person in the presented ID. The reason I came to this store is that I like to support local businesses that are family owned. I usually go to UPS to notarize anything. Thank you for your decency, J. I had the job done already at UPS, so thank you for recommending them. And a piece of advice, please don't judge people by their look, their language or by simply ANYTHING. Be kind. read more

Edited after owner response on 7/17/23: Pricing: The government website for LiveScan fingerprinting indicates that the fee for this at Pack & Mail Express should be $35. When I actually paid for the service I was charged $84. Owner's response below indicates this is due to DOJ and FBI charges added on top of the fingerprinting charge of $35, but it surprised me when I paid since there was not a breakout for the different fees I was paying for on the receipt- it just says LiveScan Fingerprinting: $84. I always appreciate itemized receipts to see the breakout of what I'm paying for. I understand that there is a cost of doing business, however, it is easy to attribute the difference in price on the OAG website to being overcharged without the itemization showing the additional fees. Like most package deliver centers, the cost of printing is expensive at $2 base fee + $0.32 per page, but competitors are just as bad or worse about pricing, so just know what to expect if you need to print. Service: Nothing remarkable - not very warm toward customers, but also not rude or unhelpful. Location: Conveniently located near a main road and several restaurants and grocery stores nearby. Plenty of parking available. read more

Excellent service in this store! The staff are so friendly, knowledgeable and efficient. I had my UK digital passport photos done here and they were perfect. Definitely the best pack and mail store I've been to! read more

I have psoriasis on my feet and it hurts to walk. There is UPS and FedEx offices close to home. Nevertheless, I walk a mile every time I walk a mile and back because of the amazing customer service at this location. They are courteous and helpful and worth the walk. read more

Delivery failed, yet this store charges 40% more than competitors for shipping and 300% times more for notary. The young lady is extremely rude. Cold and aloof, acts as if your presence is akin to an annoying mosquito to be swatted away. No greeting or acknowledgement, and glares at you if you dare to offer a smile or salutation. Refuses to answer basic questions about their service. The most she'll respond is lazily pointing at the wall. Also failed to notify of additional fees. I believe tagging on fees without consent is illegal. True, not BBB accredited for obvious reasons. Better off going to Postal Annex if you're looking for convenience and also want reliable and polite service, and UPS for notary needs. read more

Fast employees, when I have to drop off a package I'm usually in and out really quick. I always go during off hours so maybe that's why but they consistently have been very speedy. read more

Passport photo. Efficient. Under $20. Parking right out front! Bring your packages to be shipped also! Would definitely go back there again.

I would recommend this store, the lady named Joana was very friendly and attentive. she does her job really fast and quick, and finished what i needed to do very quick. read more

Store supposed to be open 10am. It's Saturday morning 10:10am with 3 person line out the door. Young worker just showed up. Management here is good. I go here often and service typically great. This review only for today. They should be aware of this. read more

I recently got passport photos taken there, and they were rejected by the Canadian government.

Perfect For all of you packing - postal, delivery and miscellaneous needs, you might not have known you needed. Great : Friendly, professional and knowledgeable staff. Convenient hours and many options for virtually all uses. No need to run to the post office or any other delivery service- they do it all here. read more

I don't normally leave reviews (this is my first review). I just recently went in for my livescan fingerprints and I was told that this place is open. Firstly, a lady JC was very unwelcoming and seemed to have a bad day (which I totally understand, we're human and we all have those days) and seemed to not care about the additional flyer I presented that i was informed to present at the livescan site to ensure I don't get charged. She pushed it aside and said nothing and proceeded on (whatever, right?) Secondly, there was no receipt or any sort of "thank you" which made the customer service feel ehh. All and all, I got what I came in for and didn't get charged. All I'm going to say is that the customer service has a lot to be desired and will not be giving this place any business in the future read more

Need something notarized? Need something shipped? Is it the weekend and the only time you can get this stuff done? Go to Pack and Mail in Sequoia Station. Very convenient location and hours. I've recommended this business to others as well for shipping services. Shipping is even easier if you've shipped from here previously as it's all in their system already. read more

Your one stop shop for shipping, supplies, shredding, keys made, passport photos, notary, PO Box... there's a lot you can get accomplished here. The employees are extremely helpful and they are open 7 days a week. There are lots of shipping options and you really can get everything done here- they are well stocked with all of the bubblers, mailers and boxes you can imagine. I like how there are plain boxes and mailers as well as decorative ones. There are also post cards and greeting cards. There is a parking lot and a better atmosphere than the post office. They have a nice selection of stamps as well! read more

As someone who has been struggling as part of the working homeless for years, it is helpful to have a paid mailbox when I do not have a reliable home address. I had previously used a service in San Francisco, but while they were close to mass transit, their hours and parking for the occasions when I had access to a vehicle were less than desired. What first caught my eye about Pack & Mail Express was their Sunday hours, but having used them for about a year now I can say that Jim and his staff are polite and professional. They're located right by a Caltrain station too so occasions when I don't have access to a car I can still get there and pick up mail and packages without too much trouble. Moreover, the shopping center they are in has plenty of free parking and I never seem to have to contend with SF's gridlock when driving here. Hopefully I'll eventually be able to afford a place of my own again someday, but in the meantime this has been the best mailbox rental service I have used to date! read more

The closest APC is many miles away, and is always out of supplies (and has lost my shipments!), plus the USPS in RWC is absolutely terrible (starting with the fact that they CLOSE FOR LUNCH every day), so it was a stroke of good fortune that I discovered Pack and Mail Express. Even though the surrounding competition is so bad, these folks still stand out as being a place where I can reliably expect a positive experience from friendly (albeit sometimes wacky) staff. Some of their merchandise offerings looks like it comes from the 1990s, and it can take a minute longer than I'd prefer to get served sometimes, but they are never understaffed, always courteous (and usually smiling/laughing/fun - try to find THAT at a post office), always on point with their service experience. Parking can be a chore, but that's a review on the awfully-designed Sequoia Station shopping area. The things I've personally had done at Pack and Mail Express: key cutting; made a few copies; bought stamps; mailed about a hundred packages via a variety of carriers; purchased boxes. They have a big selection of U.S. postage stamps. They email me tracking numbers. All my stuff has, to date, reached its intended destination (which I can't totally attribute to P&ME, but it certainly started out well in their handling). EDITED TO ADD: How did I forget to mention that they are open on Sundays? They are open on Sundays!! read more

Amazing service - great people. I have been coming here for 10 years and they have consistently taken care of whatever we needed

Professional, quick, reliable services. Very clean place! Tip: If you have your own FedEx account,and you want to ship something internationally, you may want to call them to check if your FedEx or THEIRs FedEx price is cheaper, esp since they ship in volume! I saved $50 just b/c i went thru them and not my FedEx account! read more

Awesome customer service!!! Quick and friendly staff. Always smiling with the mask on! This will be my to go spot when shopping my Mary Kay products!!! read more

Jimmy and his team consistently deliver excellent customer service at a great price. They are friendly and responsive. Whether I need to return a package or send a package via FedEx/UPS/USPS/etc, these guys get it done. It's super easy to e-mail docs for printing--or scan docs as well. I haven't even mentioned all the services offered by PAME (notary, shipping supplies, cards, PO Boxes....). These guys are great! Can't thank them enough for the convenience they've brought to my super busy schedule. And they play 90's R&B in the store--yes! . read more

Fast and knowledgeable service. Covid safety with masks and screens and spacing. Shipping supplies at fair prices. Open later than post office and on sundays. Dhl or usps. But Retail prices higher than at post office. Convenient location however. read more

Very disappointed I went in to get something laminated. I got here about 15 minutes before they closed and they told me they couldn't do it because they were about to close. I wish it said online that you have to come in a certain time before closing to get something laminated so I wouldn't be wasting my time. read more